URGENT: Blocked from Partner Center Enrollment ("Runs on trust") - Support portals inaccessible
Hello Microsoft Partner Community Team, I am urgently seeking assistance with an automated enrollment block. We are trying to register our business, Connect In Cloud Ltd (UK Companies House: 09550508), for the Microsoft AI Cloud Partner Program, but we have triggered the "Microsoft runs on trust" security block. I am completely unable to raise a standard support ticket because my Partner Center dashboard shows no active workspaces, meaning the support form will not allow me to submit a request. Furthermore, the standard business phone support lines drop the call after instructing me to use the broken portal. I need a moderator to please escalate this directly to the Vetting and Enrollment team so I can provide my business documentation, verify my identity, and have this block cleared. Here are my exact error details from the blocked screen: Error: Microsoft runs on trust... your request was blocked. Reference Number: 715-123160 Transaction ID: 4b89b272-50fe-4f37-8f5f-15f539cbaed0 Correlation ID: f13ebdd3-5d9d-4b45-a31d-0049e3489a11 Thank you in advance for your help in getting an internal support ticket opened for us
Error 2100 during MAICPP enrollment – Legal info blank
Issue: I'm stuck at the Agreements step of the Microsoft AI Cloud Partner Program (MAICPP) enrollment. When I click Accept and continue, the page displays: The request could not be completed. No further details are provided (no reference number, no transaction ID). Evidence of orphaned legal entity (error 2100): After the failed submission, I navigated to Settings → Account settings → Organization profile → Legal info, and the page renders only the title and description text—no tabs, no form fields, completely blank (screenshot attached). This matches the documented symptom of error 2100 / orphaned legal entity: the backend created a legal entity record during the first submission attempt, but it was never linked to a program enrollment. Subsequent attempts to accept the agreements fail because the system tries to create a duplicate entity. Environment: Tenant ID: 70a418c9-dca7-4bf3-90b0-765294ae60aa Verified domain: http://myclaw.ai/ Publisher name: MyClaw Account type: Company Submitting user role: Global Administrator Target program: Microsoft AI Cloud Partner Program (MAICPP) Goal: Obtain Partner ID → apply for Verified Publisher in Entra ID Already tried: Clearing cache, incognito mode, different browsers – no change Checked Identifiers page – also blank (no Partner ID, no publisher table) Cannot use the standard support form (requires a workspace, which I don't have until enrollment completes) Cannot use the no-login support form (Submit button fails) Request: Please manually clear the orphaned legal entity record or link the existing entity to the MAICPP enrollment, so I can complete the registration. Attached screenshots: "The request could not be completed" error at the Agreements step Legal info page rendering no tabs Thank you.
Subject: URGENT: MAICPP Enrollment Blocked - Do LOOP Requesting JillArmourMicrosoft Escalation
Hi Microsoft Partner Compliance Team / JillArmourMicrosoft, Company: Virtru Tenant ID: 6140bbf1-26f9-43e0-9a2e-4e119d869634 Enrollment Error: I am stuck in every do loop possible!! I am the global admin in entra - i assigned rights that would enable me on partner center - but still not seeing legal tabs to upload docs to verify org !!! All support paths have failed: ❌ Partner Center support — no workspace available ❌ Public no-sign-in support link — returns "There is a problem submitting your request" ❌ Microsoft 365 Admin Center support — unable to route to Partner Center team Requesting escalation to Partner Trust & Safety / Vetting team for manual review. We are a legitimate, established cybersecurity company and can provide incorporation documents, EIN, and any other verification materials immediately.Seller verification Rejected at Employment step — no email received, no appeal (ID 94611890)
Our Partner (MAICPP) verification completed successfully on 31 Aug 2026 — contact, identity (Verified ID) and business all Verified (Partner ID 7113511, DIGITAL QAZAQSTAN LTD, UK company no. 17178943). The Developer/seller verification for the same legal entity (Seller ID 94611890) is closed as "Rejected — no appeals available", stuck at "Employment Verification — Pending Partner Action" with an estimated date of 06.09.2026 still showing. No verification email or action request was ever received at the primary contact (monitored, junk folder included), and the closed page shows no Fix now / appeal / upload control. Root cause we identified: the seller profile contained an outdated registered address. It has been corrected and now matches Companies House exactly (Office 393, Unit 5, 399-405 Oxford Street, Mayfair, London W1C 2BU). Business verification documents show "Provided". A fully prepared transactable professional service offer is blocked from publication only by this verification. Could a Community Manager please escalate this to the Partner Vetting team to reopen or reinitiate the seller verification?
Microsoft Partner Center - Verification Consistently Stuck
It's impossible to complete the verification for Partner Center Profile. My verification status has been stuck in Pending with no movement for several weeks. In addition, when I go to the vetting page, I just have a status of "Business Verification" with the Verification Status "In Progress". There's no information or documentation around what is stuck and why. When I attempted to submit a support ticket, I get a support ticket number #2608270040003354 and an email that says my issue is in pending with no more details. Rejection would almost be preferable even as it would allow me to submit whatever appropriate documentation might be needed. Is this process meant to be stuck for that long?Verification Authorized but hardware dashboard still returns "account deactivated"
Our company verification completed today and Legal info now shows Authorized. The program selector lists Hardware under "Active In". An EV code signing certificate for the same legal entity is registered and Active on the account. However the hardware dashboard returns an access error saying the account is deactivated, and the Agreements page is empty — no program agreement has ever been recorded. There is no way out of this from the UI. The enrollment flow does not appear because the account is already marked as enrolled, and the Hardware "Get started" link on the Programs page does nothing. Could someone check whether the hardware program enrollment completed on the backend, and whether the program agreement is missing? Seller ID and correlation IDs available on request.
MAICPP enrollment: Create work account redirects to signup.live.com and support form fails
I am trying to enroll IT-ICU, an Australian IT services business, in the Microsoft AI Cloud Partner Program as a Partner / Managed Services Provider / Systems Integrator. IT-ICU does not currently have a Microsoft Entra work account. During the MAICPP enrollment flow, I select Create work account as instructed. Instead of taking me through creation of an organizational Microsoft Entra work account/tenant, Microsoft redirects me to signup.live.com and displays the consumer Microsoft Account creation flow ("Add your name to your Microsoft account"). I reproduced this in a fresh Incognito browser session using a valid and working business-domain mailbox. I deliberately did not complete that consumer signup because I do not want to create the wrong account type or an unnecessary duplicate Microsoft identity. I then tried the Microsoft Partner support route for users without a Partner account: Enrollment > Enroll > How do I enroll into MAICPP program I completed the support request form, but submitting it repeatedly returns: "There is a problem submitting your request, try again!" Therefore I currently have no MAICPP enrollment, no Partner ID, no Microsoft Entra organizational work account created through the enrollment process, and no support case/reference number because the support form itself will not submit. Could a Microsoft Community Manager please advise the correct way to create the required organizational work account for MAICPP enrollment, or escalate this to the Partner Center Enrollment / Provisioning team? I can provide screenshots, redirect information and business-domain ownership evidence privately through an official Microsoft support channel if required. Thank you.ISV Success stuck in Account Verification In Progress although Verification Summary is Verified
Hello, I am currently trying to complete the ISV Success enrollment for my company (samatAI), but I appear to be stuck in a verification loop. My current status is: - Microsoft AI Cloud Partner Program = Active - Legal Business Profile Status = Authorized - Contact Verification = Verified - Identity Verification = Verified - Business Verification = Verified - Overall Verification Status = Verified The Microsoft AI Cloud Partner Program Agreement has been accepted. My user roles are: - Global Administrator - Account Administrator - Microsoft AI Cloud Partner Program Partner Administrator Despite all verification checks being completed successfully, ISV Success still shows: "Unlock valuable benefits by completing account verification" Status: "Account Verification In Progress" In addition, the Partner Center support workflow appears to be broken for my account. When I try to create a support request and select "Review solutions", I am redirected to a generic Microsoft Partner page instead of being able to submit a support case. My questions are: 1. Is there an additional enrollment or verification step required for ISV Success beyond the verified status shown in Partner Center? 2. Could this be a backend synchronization or enrollment-state issue? 3. Is there a way for Microsoft to verify and refresh the ISV Success enrollment status for my tenant? Any guidance would be greatly appreciated. Thank you, FrankCommercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Can anyone please hell me to solve the enrollment issue Thank you.
MS AI Cloud Partner enrollment: This program registration has been deactivated for your account.
Hello Microsoft Tech Community I have reviewed the Microsoft Learn documentation and attempted to proceed with the Microsoft AI Cloud Partner Program enrollment using my organizational account. The user is a Global Administrator of our Microsoft Entra ID tenant. However, I am currently unable to complete the Partner Program enrollment. When accessing the Partner Center/AI Cloud Partner Program enrollment, we receive the message: “This program registration has been deactivated for your account.” Additionally, when accessing the Microsoft Partner Center support page, the system indicates that it cannot find our login as a Microsoft partner and asks us to join the Microsoft Partner Network. Therefore, I am unable to proceed to the point where I can complete the enrollment or provide the requested Legal Information and Verification Summary screenshots. Could you please review the status of our organization/account and advise why the Partner Program registration is showing as deactivated? We would appreciate your assistance in either: Reactivating/enabling the enrollment for our existing organizational account, or Advising us on the correct procedure to initiate a new Microsoft AI Cloud Partner Program enrollment. Regards Imran Shaikh
