Unable to Register - "Legal Entity Already Exists" Error - Cannot Access Support
Hello, I'm trying to register for the Microsoft Partner Network to obtain an MPN ID for Azure app publisher verification, but I'm stuck in a catch-22 situation. The Problem: When registering through Partner Center, I receive this error: "A legal entity matching the request payload already exists when creating the legal entity" The Catch-22: I cannot create a support ticket because: - Partner Center help form requires selecting a workspace - I cannot create/access a workspace without completing registration - I cannot complete registration due to the duplicate entity error What I've Tried: - Searching for existing accounts within my organization - no one knows of any - Attempting to create a support ticket - blocked by the workspace requirement - Looking for alternative support channels - all redirect back to Partner Center What I Need: Either help locating an existing account for my company, obtaining the existing MPN ID, or resolving the duplicate registration issue. Has anyone successfully resolved this? Is there a direct contact at Microsoft Partner Support who can help? Any assistance would be greatly appreciated! Thank you.
Flagged for “serious compliance violations” – possible TAUX0 / third-party data mix-up?
Hello everyone, I’m posting here to see if anyone has experienced something similar or has any guidance. My company has been operating since 2006 as an IT/consulting firm. All members / staff are fully vetted, currently hold active government-level clearances with an impeccable record and we go through rigorous verification and clearance checks. Recently, our Microsoft partner / CSP access was deactivated. The only explanation I receive from support is the standard message: “Microsoft runs on trust… As a part of this commitment, we perform regular due diligence and vetting on all members of our partner network. In this case, our vetting revealed serious compliance violations attributable to your organization or with persons in a position of influence within your organization. We are unable to share further details.” When I asked for a meeting, support created a ticket and sent me a link to schedule an appointment. I scheduled it, but the ticket was closed almost immediately. At the same time, I received the same boilerplate “serious compliance violations” message again, and no one joined the scheduled meeting. I was then told explicitly that the decision cannot be changed by opening a new support case. From the outside, it looks like an internal “flag” has been set and front-line support can only paste that one response. I strongly suspect there may be a mistaken identity or bad third-party data involved. I see that the verification process uses AU10TIX and, from what I can tell, AU10TIX in turn relies on a data source called TAUX0 (or similar). When doing simple searches on my name/company, I see multiple entries for different entities that share similar names, some of those unrelated entities do have legal records. My concern is that these mixed records in TAUX0 (or related sources) have been combined and attributed to me/my company, even though we have no such history. I did contact AU10TIX, they said they will refer this to their R&D but "nothing they can do", I will have to contact Microsoft. My questions to the community: 1. Has anyone else had their partner/CSP access deactivated with the same “serious compliance violations” boilerplate and no details? 2. Was anyone able to get clarification or a remediation path, or is this truly final once the internal flag is set? 3. Does this type of enforcement affect only partner/CSP status, or can it also impact our ability to use Microsoft services as a customer? I’m not looking to argue or threaten legal actions, so please no such suggestions. I simply want to understand the practical impact and whether there is any constructive way to correct an apparent misunderstanding caused by third-party data. We are a small business and heavily impacted by this, as we cannot renew our Partner benefit packages. My hope is that, out of cases like this, Microsoft and AU10TIX can find a way to provide some guidance and a remediation path for small businesses, instead of leaving them in the dark with a generic “serious compliance violations” label and no explanation. Thanks in advance for any insights or similar experiences you can share.
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!Applied Skills Missing in Training Report
As a Microsoft Solutions Partner (approx 400 employees) we are working on creating a dashboard for managers to see how we are faring from a skilling perspective. This also helps us in the tracking and working towards retaining our specializations and designations. So far we have used the Trainings Report derived from the downloads hub to feed our database with applicable certifications that are held by our employees. That database we then used to also report on our skilling requirements for the solution area's and the specializations. Recently Microsoft introduced new specializations (Copilot) and those specializations require Applied Skills to be held by employees. These applied skills do not show in the trainings report offered by Microsoft. (E.g. APL-4002: Prepare security and compliance to support Microsoft 365 Copilot,APL-7008: Create agents in Microsoft Copilot Studio or DW-101: Copilot for Microsoft 365 Deployment Workshop ) As such we're wondering whether Microsoft is working on including these applied skills in the trainings reporting?
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
Unable to receive questionnaire for Hardware Program application
We've finished all the steps in the application of Microsoft Hardware Program, the last step is to wait for a questionnaire in our email then answer the questionnaire. However we haven't received the questionnaire and have no idea how to solve this issue. Can someone look into this? Already created a support ticket, the number is #2511060010000740.I have a question about upcoming FY26 on the Distributor side minimum of 30 million USD TTM billed.
I am in Tie Distribution, distributing in Thailand. i see New Update What does this mean, please elaborate. I want to know how the revenue is calculated and is the minimum really 30 million USD? How can I check how much the current amount is? How is the TTM billed CSP revenue measured, and where can we view our historical data?
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date: Restricted Status vs. Suspension/Revocation: Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP. Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts. Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? Customer Transition Feasibility: How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0? Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. Prepaid Subscriptions: Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft? We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions. Thank you in advance for your support.
