Forum Discussion
Identity verification closed after a corrected name typo, and no route to support
Our Partner Center identity verification failed and was closed ("no further action will be taken"). The cause was a typo in the primary contact name, which has since been corrected to match the ID exactly. In Help + support the assistant doesn't offer a support request, so we can't ask for the existing verification to be reopened.
Could a moderator help reopen verification on the existing account, or point us to the right channel? Happy to share account details privately.
1 Reply
- JillArmourMicrosoft
Community Manager
doug_assetgoose unfortunately, this is not a support portal, and we don't have a connection to that team. All we can do is lead you to the available resources. Please submit a support ticket and work with them to get this resolved. Good luck!!
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub