courseware

166 Topics

New AI Certifications Announced
Hello TSPs, As was previewed on the February TSP Community Call, Microsoft announced new AI certification paths this week. Please see this ILT Communications Blog post from Ashlee, which also links out to the larger blog post from Mark Winters. Dan
DanDonohue
Mar 04, 2026 Place Training Services Partner / Learning Partner
70Views
1like
0Comments
AZ-900 - Correct Lab Usage?
Hello, The Courseware Title Plan Courseware Title Plan | Microsoft Community Hub lists Microsoft Learn as the correct source for labs for AZ-900. However, as some of us know, it was unceremoniously cut. What is the correct method for labs for this class now? Also my followup question which I feel like I have asked before but get a new answer each time- Can a TSP/MCT decide they dont want to use labs because it costs money? Or if a lab is listed in the title plan, are they expected to use it to be KPI eligible?
Joshua_J_VEL
Mar 04, 2026 Place Training Services Partner / Learning Partner
123Views
0likes
4Comments
Actual Release Dates for AB-XXX courses
Hello A TSP is asking the actual course release dates with MS Learn material for the following courses: AB-100 AB-730 AB-731 AB-900 The latest courseware title plan (dated January 23, 2026) mentions that AB-730, AB-731 and AB-900 are "released" and I can see MS Learn content for them. The exams are still under beta though. The TSP wants to make sure the exam is completely out of beta, so that when they market the course, people sign up for it, take the course, they can then take exams immediately. I understand AB-100 is only releasing on January 30, 2026 but the courseware title plan says February 6, 2026. Regards Chintan Patel
Solved
chintanpatel_za
Mar 04, 2026 Place Training Services Partner / Learning Partner
896Views
1like
5Comments
RESOLVED: October 30 Issue with Achievement Code Creation
November 3, 2025 Update: Achievement code requesting has resumed. There was an outage on October 30 - 31. If you're still experiencing the inability to generate achievement codes please 1) log out and log back in to Learn, and 2) clear your browser cache. If neither of those actions provides access, please send me a direct message with your name, company, and what email you're using to log into Learn with admin access. October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
Solved
DanDonohue
Feb 27, 2026 Place Training Services Partner / Learning Partner
3.6KViews
10likes
53Comments
TSP Courseware Completions not populating in Partner Center
Hi DanDonohue We are seeing an issue with TSP qualification data in Partner Center. Courseware Completions are not populating. Exam unit purchases and average response score are reflecting correctly. However, Courseware Completions remain at 0/1000, even though learners have redeemed achievement codes for Applied Skills. We would like clarification on the expected behavior of the Courseware Completions metric. First, are completions counted only for official Microsoft instructor-led courses mapped to a specific course ID, such as MS-900, with achievement code redemption. Second, should Applied Skills, Microsoft Learn modules, or other Learn-based achievements also contribute to this metric. Any guidance on whether this is expected behavior or a known issue would be appreciated. We can share screenshots if needed. Thank you, Zaib
ZaibQ11
Feb 26, 2026 Place Training Services Partner / Learning Partner
108Views
1like
6Comments
Achievement Code Request not available in UAE
Hi Team, we are facing issues in our UAE Region to create Achievement Codes for our classes next week. It is only in this region where we are missing the Achievement Code button at the moment. Other countries working well. Can you please immediately advise back if there are any issues or any workaround to solve this issue? Thanks for your support! Diana
Diana805
Feb 17, 2026 Place Training Services Partner / Learning Partner
313Views
1like
6Comments
Seeking Guidance & Partners for Promoting Microsoft TSP Training
Hello everyone, I’m exploring effective ways to market our Microsoft TSP (Training Services Partner) courses and would really appreciate insights from the community. If you have experience promoting Microsoft training offerings, I’d love to learn about recommended approaches, or useful resources that have worked for you. I’m also open to connecting with individuals or partners who support course marketing on a commission basis. If you have suggestions, guidance, or services you’d like to offer, please feel free to share. Your expertise would be greatly appreciated. Thank you in advance for your support. vk2
vk2
Feb 06, 2026 Place Training Services Partner / Learning Partner
154Views
2likes
0Comments
The Next One - SC200 Courseware unusable
Hi All, we are trying to deliver SC200 course. Out MCTs tell us the courseware is not working at all. Video Links are not working eg. (Playback Error - We are sorry something went wrong) https://www.microsoft.com/en-us/videoplayer/embed/RE4yiO5?rel=0&postJsllMsg=true https://www.microsoft.com/videoplayer/embed/RE4bOeh?rel=0 https://www.microsoft.com/en-us/videoplayer/embed/RE4bGqo?rel=0&postJsllMsg=true AHL Labs are not working because of cloud slice architecture We (the MCts) use hours to find out how the lab should work in ALH Labs. Missing Permissions Wrong Links I cannot find any contact to get answers to these issues? Can anyone give hints how to discuss these topic. Just to play ping-pong between ALH and "Content Creators" (1 Month Feedback Time) and getting no resolution doesn´t help here. Can you please get back to a working environment. (Full Azure Access, Real World Training Situations) Not a Video Here, a Simulation There. Regards, Mario
Mario_Fuchs
Jan 28, 2026 Place Training Services Partner / Learning Partner
487Views
3likes
14Comments
Clarification on Courseware Completions Metric for TSP Qualification
Hi DanDonohue We are seeking clarification on whether Applied Skills learner achievement code redemptions contribute toward the Courseware Completions metric for TSP qualification. Specifically, could you please confirm whether this metric applies only to official Microsoft instructor-led courses mapped to a defined course ID (for example, MS-900) with redeemed achievement codes, or if Applied Skills achievements, individual Microsoft Learn modules, or other Learn-based credentials are also included? Thank you, Archit
archit12
Jan 27, 2026 Place Training Services Partner / Learning Partner
26Views
0likes
0Comments
MCT Email in MTM
📣 Important Update for MCT Renewals – Effective October 2026 Beginning with MCT renewals in October 2026, all trainers will be required to have taught 6 sessions (or 6 days) during the previous enrollment cycle. ✔️ Please refer to the attached PDF for the official definition of what qualifies as a session or day of delivery. This activity will be tracked in MTM (Metrics That Matter) using the MCT email address that the trainer is registered with in the MCT Program. 🔔 Important Notice for Learning Partners & TSP Community If your MCTs deliver classes under a learning partner email address, they will not receive credit for those deliveries in MTM. To ensure accurate tracking and compliance: ➡️ MCTs MUST use their official MCT email address when logging deliveries in MTM. ➡️ Learning partners, please ensure your trainers are aware of this requirement and are using the correct email when delivering and reporting classes. Maintaining accurate delivery records is essential for renewal, program integrity, and ensuring we continue to uphold the high standards of the MCT community. Thank you for your cooperation! Any questions please email mailto:mctprog@microsoft.com
konger
Jan 07, 2026 Place Training Services Partner / Learning Partner
349Views
4likes
3Comments