Updated Sep 23: SOLVED (partial): Issue with Achievement Code Creation
September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.
Checking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.MS-4010 - No Copilot License in ALH Tenant
Hello, we are trying to deliver MS4010. Our trainers told us that in the tenant of the lab there is no Copilot 365 License available. Is this correct? Can anyone tell us how to deliver Extend M365 Copilot without a copilot license? We tried to get courseware support via the MCT Lounge. But there is no forum anymore to ask these questions. Thanks for any help. MarioRedeemed Achievement Code under wrong profile
Hello all, I recently completed VILT for the AZ-305 track and unfortunately I redeemed the achievement code under a different MS profile than the one I intended to use. I opened a case with support who was unwilling to help and directed me here. Does anyone know of a way to move the unlocked achievements and badges from one MS profile to another?To Start journey as Training service partner
We have already enrolled the Training service partner. Now we are looking in to 3 parameters ie: Courseware completions. Exam unit purchases. Average response score. So associating an MCT learn profile in partner center will give the scores in above three parameters. Basically we need to achieve the above 3, we need to know what are the pre-requisites and steps to achieve the achievement code. Please let us know do we need to link the MCT account (created with personal account ie: Gmail) in partner center.I Can't find My PL 300 Certification in MS Learn Portal
Hello Team, Hope you are all doing well. I have completed my PL 300 Cerfification on August 16th from the Pearson VUE partner. And I have received an email from the MS with "Congratulations on passing your Exam: Microsoft Power BI Data Analyst exam!". But, I was not able to see the cerficate from the MS Learn Profile. And following are the details for the examination. Candidate Name : SUNEEL SUGGALA Registered Email Address : email address removed for privacy reasons Date of PL 300 Certification : Saturday, August 16, 2025 Please do the needful. Regards, Suneel Suggala
