Forum Discussion

PhantipK's avatar
PhantipK
MCT
Oct 27, 2026

Novituz: Verification Request for Courseware Completions and Achievement Code Redemptions

We are currently working with Microsoft Partner Support regarding our Microsoft Training Services Partner metrics and would appreciate your assistance in verifying learner completion data.

Our organization's name is Novituz Co., Ltd..

Could you please help confirm:

  • The number of courseware completions currently associated with our organization.
  • The status of any Microsoft Learn exam unit purchases, achievement code redemptions, or related learner activity linked to our training deliveries.
  • Whether there are any delays or issues that could prevent these completions from being reflected in Microsoft's Partner Center metrics.

We have observed that courseware completion figures in Partner Center have remained unchanged despite training activity and learner redemptions. Microsoft Partner Support has requested confirmation from Pearson VUE before they can escalate the matter further.

Any verification or supporting information you can provide would be greatly appreciated.

Thank you.

courseware
Training Services Partner

7 Replies

  • AbiramiSeeni's avatar
    AbiramiSeeni
    MCT
    Nov 01, 2026

    Hi,

     

    I'm a TSP too, so I hope this helps.

     

    Courseware completions come from learners redeeming achievement codes on Microsoft Learn, not from Pearson VUE. Pearson can only confirm exam unit (voucher) purchases. You can check your completions yourself in Partner Center:

     

    1. Go to Partner Center → Training Services Partner (left menu).

    2. On the Courseware completions card, click View details.

    3. Click Download to get the Excel report.

     

    The Excel has these columns: Month, SourceSystem, MPNLocationID, MPNLocationName, MPNLocationCountry, CourseId, RedemptionCode, CoursesRedeemed, CourseLevel, Weightage, PointsAwarded.

     

    What to check:

    - MPNLocationID: must be YOUR partner location ID. If not, the codes were tagged to another ID.

    - CourseId and RedemptionCode: match them against your class records.

    - CoursesRedeemed: compare with the number of learners who attended. A lower number means some learners didn't redeem.

    - Weightage/PointsAwarded: Fundamentals and courses of 2 days or less = 0.5 point, 3+ days = 1 point. Fundamentals are capped at 300 points.

     

    Also note the timing: the dashboard refreshes monthly. Check "Last Refreshed" and "Includes data through" on the page. Redemptions after that date will only appear at the next refresh.

     

    If a class is missing from the file and the timing is correct, share the CourseId, delivery dates and redemption numbers with Microsoft Partner Center support or here in the community, so Microsoft can check it on their side.

     

    Hope this helps!

     

    Abirami Seeni

    MCT | Founder, CertTulen Academy

  • DanDonohue's avatar
    DanDonohue
    Icon for Microsoft rankMicrosoft
    Oct 28, 2026

    Hi PhantipK​ - 

    How long has this data been missing? We update the dashboard once per month, by mid-month, for the entirety of the previous month. For example, October data will close after the 31st and post to the TSP dashboard on Partner Center by about Nov 10th. 

    If the data you're looking for is from September or earlier, please send me a direct message with you partner ID # as we don't want to have this conversation in a public forum. Thank you. 

    • PhantipK's avatar
      PhantipK
      MCT
      Oct 28, 2026

      Hello DanDonohue​ - Thank you for the clarification regarding the dashboard update schedule.

      The learner activity we're referring to is from May, so it should have been reflected in the TSP dashboard by now based on the timeline you described.

      I was advised that I should create a post on the forum. I'll send you a direct message with our Partner ID so we can investigate this further.

      Thank you.