Forum Discussion

PhantipK's avatar
PhantipK
MCT
Oct 27, 2026

Novituz: Verification Request for Courseware Completions and Achievement Code Redemptions

We are currently working with Microsoft Partner Support regarding our Microsoft Training Services Partner metrics and would appreciate your assistance in verifying learner completion data. Our organ...
courseware
Training Services Partner
DanDonohue's avatar
DanDonohue
Icon for Microsoft rankMicrosoft
Oct 28, 2026

Hi PhantipK​ - 

How long has this data been missing? We update the dashboard once per month, by mid-month, for the entirety of the previous month. For example, October data will close after the 31st and post to the TSP dashboard on Partner Center by about Nov 10th. 

If the data you're looking for is from September or earlier, please send me a direct message with you partner ID # as we don't want to have this conversation in a public forum. Thank you. 

  • PhantipK's avatar
    PhantipK
    MCT
    Oct 28, 2026

    Hello DanDonohue​ - Thank you for the clarification regarding the dashboard update schedule.

    The learner activity we're referring to is from May, so it should have been reflected in the TSP dashboard by now based on the timeline you described.

    I was advised that I should create a post on the forum. I'll send you a direct message with our Partner ID so we can investigate this further.

    Thank you.

    • PhantipK's avatar
      PhantipK
      MCT
      Nov 02, 2026

      Hello DanDonohue​ and JillArmourMicrosoft​ - I sent Dan a direct message with our Partner ID and Microsoft partner support tracking ID. Could you please help investigate?

      Thank you.