RESOLVED: October 30 Issue with Achievement Code Creation
November 3, 2025 Update: Achievement code requesting has resumed. There was an outage on October 30 - 31. If you're still experiencing the inability to generate achievement codes please 1) log out and log back in to Learn, and 2) clear your browser cache. If neither of those actions provides access, please send me a direct message with your name, company, and what email you're using to log into Learn with admin access. October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.Updated Achievement Code Documentation
We have updated our Achievement Code documentation to clarify and consolidate. This document contains info on: Onboarding to a Microsoft Learn admin account that allows your organization to generate achievement codes How to generate achievement codes The redeeming experience for the learner / customer Support resources While this resource will be more pertinent to new TSPs, it does contain information related to many of the questions we receive on the topic. If you are seeking information that this document does not provide, please drop a note on this thread and we can explore adding more detail. The document will be available in the coming days in the Get Started collection. As I'm still having issues adding attachments to these forum posts, please find the document in October's Community Call shared folder for the time being. I will update this thread with a new location when available.MCT New and Renewing MCTs - Update July 26
Updated July 26, 2025 As we step into FY26 on July 1st, 2025, I want to share some important updates regarding the MCT Program—especially for those planning to renew. New Fees Coming October 2025, no exact date and the cost will be shared at a later date. Starting July 1st, 2025, we will introduce: A renewal fee (ecommerce tool will be available in October 2025 for everyone to renew) A new MCT enrollment fee (ecommerce tool will be available in October 2025 for new MCTs) Our systems are currently being updated to support this change, with the new tool expected to launch in October 2025. More to come on costs. Pricing will be region supported. Session Requirement for Renewal Effective January 1st, 2026, MCTs will be required to complete six (6) sessions or six (6) days of training per calendar year to qualify for renewal. For clarity on what qualifies as a session, please refer to the attached PDF: Mandatory Use of MTM We will be enforcing stricter requirements for using Metrics That Matter (MTM) to log sessions with your Training Services Partner (TSP). Please coordinate with your TSPs to ensure MTM is being used correctly. What to Expect Next More details on program costs will be shared closer to the tool’s release. All MCTs that were MCTs before manual enrollment have been extended through January 1st, 2026, with full benefits. You’ll see this extension reflected in your profile in your MCT Trainer History NOT active certification. All current MCTs will be able to renew when the tool is available in October 2025 and the requirement to renew will be to have an active certification and have taught one class since your last renewal and pay the renewal fee (costs to come later). We will be checking that you have taught the one class using MTM. New MCTs will need ISC certificate, one role-based active certification and pay the MCT new enrollment fee. New MCT Enrollment Process | Microsoft Learn 🙏 Thank you for your continued support and patience as we enhance our systems. Here’s to a successful and impactful FY26!
Checking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.MS-4010 - No Copilot License in ALH Tenant
Hello, we are trying to deliver MS4010. Our trainers told us that in the tenant of the lab there is no Copilot 365 License available. Is this correct? Can anyone tell us how to deliver Extend M365 Copilot without a copilot license? We tried to get courseware support via the MCT Lounge. But there is no forum anymore to ask these questions. Thanks for any help. MarioRedeemed Achievement Code under wrong profile
Hello all, I recently completed VILT for the AZ-305 track and unfortunately I redeemed the achievement code under a different MS profile than the one I intended to use. I opened a case with support who was unwilling to help and directed me here. Does anyone know of a way to move the unlocked achievements and badges from one MS profile to another?To Start journey as Training service partner
We have already enrolled the Training service partner. Now we are looking in to 3 parameters ie: Courseware completions. Exam unit purchases. Average response score. So associating an MCT learn profile in partner center will give the scores in above three parameters. Basically we need to achieve the above 3, we need to know what are the pre-requisites and steps to achieve the achievement code. Please let us know do we need to link the MCT account (created with personal account ie: Gmail) in partner center.
