Recent Discussions
Grow your business globally while selling locally through Microsoft Marketplace
Ready to reach new markets and grow through trusted partner ecosystems? Microsoft is expanding multiparty private offers to Australia, Japan, and South Africa, creating new opportunities for software companies and channel partners to scale globally while selling locally. Discover how Microsoft Marketplace helps partners accelerate co-sell motions, simplify procurement, close larger deals, and unlock new revenue opportunities through partner-led selling. Read the full article: Drive local growth with Microsoft Marketplace Help amplify this important announcement across your networks: Blog: https://partner.microsoft.com/blog/article/scaling-channel-growth-through-microsoft-marketplace Community: https://techcommunity.microsoft.com/blog/PartnerNews/partner-blog--drive-local-growth-with-microsoft-marketplace/4537077 LI: https://www.linkedin.com/posts/microsoft-cloud-partner-program_drive-local-growth-with-microsoft-ma… Facebook: https://www.facebook.com/mspartner/posts/pfbid02pWqxfpkcWjW2nyf7CuZYrnuGGXY6zyi3ZwsNka6zDems4iE9gqU… X: Microsoft Partner (@msPartner) on XAre You Having Achievement Code Issues?
July 24 - Deployment of fix is now scheduled for Monday, July 27th. July 23 - Fix has been delayed while other fixes occur at the datacenter level. Awaiting details on a new timing for the fix. Will update here when I know more. July 22 - Fix should start rolling out tonight. Please check the course page for the achievement code button (Hit crtl + r to refresh). Please let me know if you still do not see the button after July 23. Thank you. July 18 - Good news today. Engineering has determined the issue, and a fix is coming in the early days of next week. I'll keep you updated when we get the fix implemented. Thank you for your patience. July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following: Your partner organization name (+ MPN ID if you know it) Email address you're using to log into your Admin account on Learn Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them) Approximately how long you have not been able to generate the codes I plan to update this thread every 2 days while we investigate the issue. Thank you! July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
Auto Activation for SaaS Private Offers is a Game Changer!
Shout out to Microsoft Marketplace for launching AUTO ACTIVATION for SaaS private offers. This has simplified our sales operations for Microsoft Marketplace private offers, as well as dramatically improved our seller and customer experience with by eliminating the #1 reason we've historically seen block customers from completing Marketplace SaaS private offer procurement. Auto activation for private offers allows customers to skip the step of going to our SaaS landing page and activate Marketplace SaaS billing by having to SSO with their AAD. The problem with this step is that most of our customers are in regulated industries, and their AAD admins do not allow SSO on SaaS landing pages without enabling profile sharing, which requires a Global Admin to enable. We've encountered far too many times where our customer is scrambling to find their Global Admin so that they can complete the final steps to finish the steps to activate Marketplace SaaS billing. This also puts our sellers in the awkward position of having to help customers diagnose and troubleshoot the situation, which as a rule they are not equipped to, or find a Microsoft resource to help. Now, with this new feature the whole SSO to our SaaS landing page and associated problems are eliminated. Ever since we started using it our customers' procurement experience has been faster and smoother. I'm looking forward to more improvements to the Marketplace experience! Here is the feature: https://learn.microsoft.com/en-us/partner-center/marketplace-offers/create-new-saas-offer-plans#configure-auto-activationHow partners can lead Frontier Transformation in FY27
As organizations move from AI experimentation to business-wide transformation, Microsoft partners are uniquely positioned to help customers innovate, operate, and grow. In the FY27 MCAPS Start for Partners keynote, Nicole Dezen, Chief Partner Officer and CVP, Global Channel Partner Sales, shares how Microsoft is investing in partner capability, go-to-market acceleration, co-sell engagement, and Microsoft Marketplace opportunities to help partners deliver greater customer value. From new AI-focused skilling and specializations to expanded incentives and Marketplace investments, the FY27 updates provide practical resources to help partners build differentiated offerings, drive adoption, and scale growth in the agentic AI era. Read the full blog and explore the FY27 partner priorities: ➡️ MCAPS Start for Partners FY27 blog Help amplify this important announcement across your networks: Nicole Dezen on LinkedIn Microsoft AI Cloud Partner Program on LinkedIn Microsoft Tech Community post Microsoft Partner on X Microsoft Partner on FacebookHelp partners convert more trials into revenue with enhanced Marketplace capabilities
New enhanced trial capabilities in Microsoft Marketplace are now available, helping software development companies accelerate customer acquisition, improve trial-to-paid conversion rates, and gain deeper visibility into trial performance. With expanded support for SaaS offers, including metered, per-user, and flat-rate pricing models, partners can give customers more opportunities to evaluate solutions through a trusted, self-service Marketplace experience. The latest enhancements introduce configurable SaaS trial durations from 1–180 days, simplified trial management, improved solution discoverability through dedicated trial badges and filters, and actionable analytics within Partner Center Insights. Partners can track free trials, monitor conversion trends, and optimize their Marketplace growth strategy using data-driven insights. Learn how these new capabilities can help you reach more customers, reduce operational overhead, and turn customer interest into revenue. Learn more about the enhanced trial capabilities
Hardware Developer Program deactivated - cannot open ticket (empty Workspace dropdown)
Hello Partner Compliance / Trust & Safety team, My Windows Hardware Developer Program registration is showing as deactivated in Partner Center: "Our records indicate that you have already enrolled into this program but your program registration is deactivated." My Legal Info vetting status is now Approved. The original cause was an outdated business address, which I corrected to my current registered address - it matches my active DigiCert EV code signing certificate and my Secretary of State filing. DigiCert has confirmed my organization is Active, validated for EV Code Signing, and the certificate is valid and not revoked. Despite the Approved vetting, the Hardware enrollment remains deactivated and driver submissions are blocked. I cannot raise a support ticket through the standard paths: 1. Partner Center Help + support: the mandatory Workspace dropdown is empty, so the form cannot be submitted. 2. Partner Center AI assistant: returns "AI assistant does not offer support for users with Microsoft Accounts currently." 3. Windows Developer Support Copilot: routes to a support-for-business link that lands on Engage Center with "no-access-group." 4. Microsoft 365 Admin Center: rejects sign-in, as my Partner Center identity is a Microsoft Account, not a work/school account. I have also emailed the support queue twice with no response or acknowledgment, and my Partner Center "My requests" shows "No support requests," so those emails do not appear to be creating tracked tickets. Request: Could someone please escalate this to the team that can review the backend Hardware Developer Program status for this Seller ID and perform a manual reactivation? Seller ID: 51660260 Prior case: TrackingID 2603150010000629 (same issue, reactivated by the Dev Center team in April 2026) Happy to provide tenant ID or correlation IDs privately. This is blocking production driver releases. Thank you.
Feature Request — Programmatic (API) access to Eligible/Ineligible Revenue data
Hi Product Team, We're building an automated backend pipeline to ingest and reconcile our incentive and revenue data across multiple Microsoft programs (MCI/Co-Op), and we've hit a gap we'd like to flag for future roadmap consideration. **Current situation** The Partner Payout API (api.partner.microsoft.com/v1.0/payouts) already gives us solid programmatic access to Earnings and Payments exports, which we use successfully today. However, the Eligible/Ineligible Revenue data available on the Earnings > Revenue page in Partner Center has no equivalent API endpoint — it's currently only accessible via manual UI download. We confirmed this with Commercial Marketplace Support (Service Request #2607220040003782), who kindly clarified that this is a known product limitation rather than a support/configuration issue, and suggested we raise it here directly with the Product Team. **Business impact** Without API access to this dataset, we're forced to rely on a manual, human-driven download step in an otherwise fully automated ingestion pipeline. This creates: - A recurring operational dependency on a person manually exporting and uploading the file on a schedule - A gap in our audit trail, since manual downloads are harder to log and timestamp consistently than API-driven exports - Reconciliation delays between Eligible/Ineligible Revenue and the Earnings/Payments data we already pull automatically via API **Request** We'd like to ask the Product Team to consider extending the existing Payout API (or a comparable endpoint) to support an asynchronous export request for Eligible/Ineligible Revenue data, following the same pattern already used for Earnings and Payments (create export request → poll status → download via secure blob link). Happy to share more detail on our use case if it's helpful for prioritization. Thank you for considering this. Regards, Carlos Rodrigues
Partner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasons
Employment Verification stuck 6+ weeks, Resolve panel broken
Our Developer program Employment Verification has been in "Rejected / Pending Partner Action" since before 6/22/2026. We resubmitted a supporting document weeks ago and got a "submitted successfully" confirmation, but there has been no status change since. The Resolve panel is also not working on our end: clicking Resolve opens a panel with only the info banner and a disabled Submit button, no document type selector or upload field appears, so we can't even submit a new document. Help + support has the same loading issue. Would really appreciate a Community Manager taking a look and escalating to the Vetting team. Happy to share tenant/publisher IDs and screenshots via DM. This is currently blocking our AppSource submission. Thanks in advance.Company: Voidflow AI LLC (Georgia)MCAPS Start for Partners Today (July 22)
Hi all - Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience. MCAPS Start for Partners Home We'll recap important updates on the August Community Call. Dan
Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
Issue registering with hardware developer program
Hello moderators, Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow. Account details: - Legal entity: Kodsafe Labs Private Limited - Seller ID: 95092940 - User ID: 203442240 - Tenant: kodsafelabs.com (kodsec.onmicrosoft.com) Confirmed status: - Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed) - EV code signing certificate: uploaded via Manage Certificates, Active status for over a week - Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program" What we've tried: 1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace. 2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state. 3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way. Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request. Thank you, Hitesh Kesharia, Kodsafe Labs Private LimitedQuestions on Partner Onboarding, PL-300 Training Workflow, Vouchers, and Certification Status
Hello, We are a new Microsoft Partner and we are about to deliver our very first training courses preparing for the PL-300 certification. To ensure our training session data is properly tracked and recorded by Microsoft, could you confirm if our planned workflow is complete? Here is our current process: Our MCT (Microsoft Certified Trainer) delivers the training to the learners, using the official Microsoft course material. At the end of the course, we send the course completion validation link to all learners (to help compute performance KPIs). We send the satisfaction survey via Metrics That Matter (MTM) (the link is sent to both the learners and the MCT). We issue exam vouchers to the learners. Specific Questions: Microsoft states that we must use the official Microsoft Learn content, which is freely accessible. Are we allowed to supplement this official material with our own custom training content and exercises for our learners? How does the voucher assignment process work on Pearson VUE? What specific information do we need to provide so that learners receive and can redeem them properly? We would like to offer our learners the option to finance this training through France's CPF (Compte Personnel de Formation). However, the certification file on France Compétences appears as inactive (RS5445). Is a renewal or re-registration planned for the French market? Can we publicly communicate our Microsoft Partnership (as a Training Services Partner) even if we have not yet reached the required KPIs listed in our Partner Center dashboard? Thank you in advance for your guidance and insights! Best regards,
CSP Account suspended without notification, no explanation given
Hello Microsoft Community, I'm hoping someone here has experienced something similar and can point me in the right direction. I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution. The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access. At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again. I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward. My questions for the community: 1. **Is there a formal escalation path** beyond standard Partner Center support cases? 2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process? Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers. Thank you in advance.Request private offers directly from Marketplace listings, now available
Starting today, Marketplace customers can request a private offer directly from Marketplace listing pages. This feature allows software companies to have pricing and terms conversations with potential customers sooner. Software companies can now add a request option directly to a solution's listing page. Customers who select this option are captured as Marketplace leads, accelerating the sales process. This feature is part of Microsoft's continued emphasis on simplification of the Marketplace buying experience and helping software companies connect with interested customers earlier in their purchasing journeys. This feature is disabled by default. To participate, turn on the "Request private offer" toggle for an eligible transactable offer. Availability “Request private offer” is available for: SaaS offers Azure application offers Azure container offers Azure Virtual Machines offers Learn more: Introduction to listing options - Microsoft Marketplace - Marketplace publisher | Microsoft LearnD365 Finance/Finance Premium mix&match for purchasing minimum?
Hi, can someone confirm if it's obligatory to meet the purchasing minimum requirements for both Finance and Finance Premium, i.e. if we purchase 20 regular Finance licenses, can we purchase only 5 Finance Premium or does it have to be the minimum 10? I've found resources online that say these 2 SKUs can be mixed & matched, but I can't seem to find definitive confirmation of this in the D365 Licensing Guide or any of MSFT resources. Thanks!
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