Partnership Application Process

Hi JillArmourMicrosoft​,
I hope you are well.
I applied for the Microsoft AI Cloud Partnership about a week ago.
The Account settings look ok, but the Legal Info and Identifiers pages are blank as yet. Can you kindly advise HOW to contact support? The link takes to a loop of documents, readings and info, which feels like a never ending loop, with no solution. Appreciate if you can advise some way so this mystery is resolved. Thanks for your great help.

Can you also advise how to create a new ticket here? I find it quite difficult nd cumbersome to navigate through the pages, just to figure out how to get support and how to create a new ticket. 

Hi JillArmourMicrosoft​,
I hope you are well.
I applied for the Microsoft AI Cloud Partnership about a week ago.
The Account settings look ok, but the Legal Info and Identifiers pages are blank as yet. Can you kindly advise HOW to contact support? The link takes to a loop of documents, readings and info, which feels like a never ending loop, with no solution. Appreciate if you can advise some way so this mystery is resolved. Thanks for your great help.

Thank you, Jill. I am in contact with a team member.

Standard Verification Time for Partner Applications

Hey there! I totally feel your frustration. I've been through a similar wait before, and honestly, 6 days is still within the 'normal' window for Microsoft's manual review. Sometimes their compliance team gets a backlog, especially if there’s a high volume of new applications.

From what I’ve seen, it usually takes anywhere from 7 to 14 business days. While you wait, I’d suggest double-checking if there are any pending 'Action Required' notifications in your Partner Center dashboard-sometimes a small document verification can stall the whole thing without a clear alert.

You might find these official resources helpful for tracking the exact steps of the verification process:

1. https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses -  This explains why some accounts get stuck in 'Pending' status.
2. https://partner.microsoft.com/en-us/supporthttps://partner.microsoft.com/en-us/support -  If it crosses the 10-day mark, you should definitely open a ticket here.

Hang in there, it’s likely just a manual queue issue!