Recent Discussions
Identity verification has been rejected
Our company is an IC design company, and our primary products are used in mice and touchpads. We have always submitted the HLK Submission through the Hardware workspace in Partner Center without any issues. However, one day our identity verification was rejected, and since then we’ve been completely unable to access the Hardware workspace. We have only one goal: to submit the HLK Submission. We want to update our information so that Microsoft can re-review our account identity, but the “Update” button does not appear, nor is there a “Fix Now” button. Since February, we’ve tried creating dozens of support cases. Support usually replies with a link to this article: https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses We’ve already read that article thoroughly. It states: “If identity verification is Rejected and you don't see a Fix now button, there's no further action required. The account is suspended.” Sometimes support asks us to provide additional information (e.g., Seller ID? Company documents?), and we always respond immediately. Sometimes they tell us it’s under review and ask us to wait a few business days — which we do. But the identity verification issue is never resolved, and the case is eventually closed without resolution. Here are two of the case IDs we’ve submitted so far: 2504180010000525 2504220010000158 Here are all the documents we’ve provided so far: Domain WHOIS screenshot Company Registration Amendment Form Domain management fee receipt Domain SSL certificate proof of purchase Employment certificate of the account user Employee name badge and ID of the account user We’ve also tried creating a brand new developer account to register for the Microsoft Windows Hardware Developer Program — but again, we’re stuck at the identity verification stage with no Update or Fix Now button available. As a final resort, we even tried to seek paid support, hoping to get specialized help through a paid service: https://partner.microsoft.com/zh-tw/support/partnersupport We submitted our contact information twice, but have not received any service or reply. We also reached out to a Microsoft engineer directly. The engineer responded: “The Partner Center currently only provides a channel for creating cases through the Partner Management Center, and there are no other phone or paid support channels available.” We are completely out of ideas. Since we are unable to submit the HLK Submission, this issue has seriously affected the production schedule of our products. Has anyone else encountered a similar situation?PROMPT OF THE WEEK: Transform our annual report into a visually engaging PowerPoint presentation
Partners - please reshare with your customers by posting via LinkedIn or sending an email. This week’s prompt helps you breathe new life into your annual report—turning dense stats and lengthy updates into a shareable, skimmable, and powerful presentation. Whether you’re prepping for a board meeting, donor update, or community event, this is the kind of content that connects. Why try this prompt? 👉 Your impact deserves to shine. 👉 Busy stakeholders won’t always read a 40-page PDF. 👉 Visuals turn data into compelling stories. 💡 Pro tip: Use this deck to highlight key wins, upcoming goals, and the real-world impact of your mission. It's a fast, effective way to rally support and keep everyone aligned.
How to sell to small business without a business email?
We are just starting with the Microsoft Commercial Marketplace as a new ISV. We sell to small businesses (2-5 employees). About half of these businesses don't have a business email, but use a personal hotmail, yahoo, or gmail account. For example business xyz may use xyz(@)gmail.com. Can we still sell to these businesses through the marketplace? From what I have seen the marketplace allows them to register these email addresses as a Microsoft account, but won't let them purchase anything. Any suggestions on how these businesses can purchase from the commercial marketplace?
Tech Talks presents: New agent governance and management content
Join us on Thursday, April 24th at 8am PT as Ricardo Duncan, Product Marketing Manager, Biz Applications presents 'New agent governance and management content designed to help answer critical customer questions and quell concerns about agent security'. In this session, the Microsoft Copilot Studio marketing team will be sharing new agent governance and management content designed to help answer critical customer questions and quell concerns about agent security. Come learn how your organization can leverage these resources with your customer! We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecording
Microsoft Store Developer registration
follow the link register store develper account: https://developer.microsoft.com/en-us/microsoft-store/register I keep getting the following error message: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: xxx and transaction ID: xxxx I found this post and encountered the same problem, but he said that re-registering an account can solve it, but I re-created 2 accounts and it still doesn't work. Microsoft developer registration | Microsoft Community Hub what should i do next
Welcome to the Partners for Social Impact Community!
Welcome to the Partners for Social Impact Community! Step into a powerful role where your expertise sparks transformative change in the nonprofit sector. Imagine helping organizations amplify their impact—whether it’s protecting rainforests, rescuing animals, or supporting children in need in your own community. With 14 million eligible nonprofits worldwide, you can develop a meaningful revenue stream for your business. By partnering with Microsoft, you become a catalyst for nonprofits to optimize their operations, adopt innovative technologies, and maximize their resources, enabling them to achieve their missions with greater efficiency and reach. people smiling. This is more than just business; it’s an opportunity to make a profound difference in the world. Nonprofits need the same technology solutions and services of a commercial industry and rely on Microsoft and its partner ecosystem to support them in their technology adoption. The work you do today has the potential to transform lives, strengthen communities, and inspire lasting global change. By engaging in this purpose-driven sector, you unlock new opportunities to grow your business while fostering a deeper sense of fulfillment within your team. Together, we have equipped over 400,000 nonprofit organizations with modern, secure, and scalable Microsoft cloud solutions. We can build a connected ecosystem where technology meets heart, and where every innovation drives meaningful impact. Let’s make a difference—together. Resources and Links Opt-in to receive ongoing TSI nonprofit communications here. Access nonprofit specific partner resources here Visit the Tech for Social Impact Partner Desk to help get your partner questions answered Follow Microsoft for nonprofit on LinkedIn
Marketplace discounts not applying to consumption
We have a partner who's loaded Marketplace private offers, however the private offer discount is not being applied to the monthly consumption. The customer is being billed at the full SKU rate without any field to update which allows the discount to apply to the consumption line. We've opened a support ticket which has gone stale without help for weeks and no engineer assigned. Customers are ready to walk away from Marketplace because billing issues cannot be resolve.Exam AZ-400: Designing and Implementing Microsoft DevOps Solutions
Have taken an AZ 400 exam and have not recived the report like if am passed or failed the status is in score pending can you please assist. When checked with person vue they said to check with microsoft as it is a microsoft exam. Always the result appears within some mins but it has been more than a day what is the issue.Ultimate Partner LIVE is coming to Redmond, WA on May 1–2
This is your chance to: 🔹 Connect with Microsoft executives + top industry leaders 🔹 Get the inside track on FY26 priorities 🔹 Deep-dive into AI, Marketplace, GTM, and ecosystem strategies 🔹 Participate in immersive, hands-on workshops 🔹 Build high-impact connections in a curated executive room With 30+ powerhouse speakers and sessions like: ✅ The Marketplace Ecosystem Opportunity ✅ Microsoft’s AI & Software Vision ✅ The Power of Partnerships: Building AI Together ✅ Unlocking the Opportunity Through Ecosystem Thinking …and more, this is a great opportunity for anyone building with or selling through Microsoft. 🔥 Bonus: Use code ULTIMATEVIP50 for an exclusive discount at checkout. 🔗Learn more...Ultimate Partner LIVE is coming to Redmond, WA May 1–2
This is your chance to: 🔹 Connect with Microsoft executives + top industry leaders 🔹 Get the inside track on FY26 priorities 🔹 Deep-dive into AI, Marketplace, GTM, and ecosystem strategies 🔹 Participate in immersive, hands-on workshops 🔹 Build high-impact connections in a curated executive room With 30+ powerhouse speakers and sessions like: ✅ The Marketplace Ecosystem Opportunity ✅ Microsoft’s AI & Software Vision ✅ The Power of Partnerships: Building AI Together ✅ Unlocking the Opportunity Through Ecosystem Thinking …and more, this is a great opportunity for anyone building with or selling through Microsoft. 🔥 Bonus: Use code ULTIMATEVIP50 for an exclusive discount at checkout. 🔗Learn more...A new era of AI reasoning has arrived
We’re excited to share that the latest o-series models — o3 and o4-mini — are now available in the Azure OpenAI Service via Azure AI Foundry and GitHub! These new models unlock powerful capabilities in reasoning, safety, and multimodal AI — including: Enhanced reasoning & safety with deliberative alignment Vision support to analyze and understand visual data Multiple API options with reasoning summaries Parallel tool calling for advanced agentic solutions New audio models for transcriptions and customizable text-to-speech Whether you're building intelligent apps or exploring AI-driven innovation, these models are built to take your ideas further, faster. Learn more to get started!🚀 Low Code Revolution with Microsoft Copilot Studio & Agents; 15-16 May 2025🚀
We're excited to offer to our Swiss partners an exclusive two-day training, delivered by our partner Fast Lane. Ensure you enhance your enablement with AI-driven automation, productivity, and exceptional customer experiences. More details and registration available here: ME-WSLCRMCSA - Workshop: Low Code Revolution mit Microsoft Copilot Studio & Agents – Fast LaneREGISTER: Renewal Opportunities for CSP Partners Webinar | May 6
REGISTER TODAY! Open to all Partners Join us for the Accelerate CSP Growth with Corporate Customers and New Copilot Value Webinar on May 6th to learn about new offers and promotions! Microsoft's Ignite 2024 event revealed a $661 billion market opportunity for SMBs in FY25, with $467 billion in cloud solutions. CSP partners can capitalize on this by focusing on timely renewals and strategic upsells, which increase revenue recapture rates by 20%. NEXT STEPS (PDMs and PTSs who work with CSP partners) Review. Renewal guidance for partners blog post. Share. Renewal opportunity and campaign in a box with partners using OFT email template. Attend. May 6 session. Choose from one of the two Webinar sessions OPTION 1 WHEN: Tuesday, May 6, 2025 TIME: 9AM PST / 11AM CST / 12PM EST / 5PM GMT WHERE: Register (1-HR Online Event) OPTION 2 WHEN: Tuesday, May 6, 2025 TIME: 6PM PST / 7PM CST / 8PM EST / 1AM GMT WHERE: Register (1-HR Online Event)📣 Microsoft Partner Townhall – April 2025🚀
This session will equip you with valuable insights and practical tools - from navigating regulatory and compliance topics to showcasing real-world success stories - empowering you to unlock new opportunities and elevate your business. 📆 April 24, 2025 | 9:30–10:30AM | Online 🔗 Register now Agenda & Speakers: 🔷 Top of Mind – Essential updates with Marc Holitscher 🔷 US Cloud Act – Key regulatory & compliance strategies with Daniel von Büren 🔷 Empowering Partnerships: Successful Dynamics 365 Business Central Implementation Across Microsoft Partner Ecosystem - Partner success story with Adriano Perolini and special guest speakers Jan Wild and Samuel Zürcher 🔷 Events & Partner Enablement Updates – Key resources & opportunities with Diyor Iskandarov ✨ Secure your spot and register for the entire FY25 Partner Townhall series using the same link to stay connected and informed throughout the year. Let’s connect, innovate, and grow together. 🚀 🔗 Register nowMicrosoft In a Day (XIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Program and how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. ✨ Why Attend? Hands-On Experience: Participate in labs and demos just like customers will. Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. Currently available on-demand. Inquire at xiadevents@microsoft.com Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. May 9 (EMEA - CEST) : Fabric Analyst in a Day June 6 (Americas - CST) : Fabric Analyst in a Day Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. May 16 (EMEA - CEST) : Real-Time Intelligence in a Day June 13 (Americas - CST) : Real-Time Intelligence in a Day Once registered, look for your registration confirmation email from notification@msftevents.microsoft.com that contains your unique Teams meeting link to join the virtual event. Be sure to check spam and junk folders, and mark as a safe sender. If you are unable to locate your registration confirmation, email pappspartnerevents@microsoft.com. We look forward to seeing you at an upcoming event! Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsREGISTER: Empowering Nonprofits Webinar | Apr 24
Register Now: Webinar Open to all Partners Microsoft Cloud Champion Series: Empowering Nonprofits Join us for a series of events designed to recruit and enable Microsoft partners on nonprofit industry topics. Event Highlights Nonprofit Industry Insights. Understand the unique challenges and opportunities within the nonprofit sector and how Microsoft solutions can drive impactful change. Microsoft Solutions. Explore Microsoft 365, Copilot, Azure, and more to enhance operational efficiency and improve donor engagement. Special Offers. Learn about discounts available to nonprofits and how to leverage them for cost-effective solutions. Go-to-Market Support. Get tools and resources to effectively market and sell Microsoft solutions to nonprofits. Interactive Sessions. Engage with industry experts and Microsoft representatives, participate in discussions, and network with peers. Why Attend? Expert Guidance. Gain insights from seasoned professionals. Hands-On Learning. Experience practical demonstrations and activities. Collaborative Environment. Connect with peers and build valuable relationships. Event Schedule Session 1: Introduction to the Nonprofit Industry and Microsoft Solutions Session 2: Azure for Nonprofits Session 3: Business Applications for Nonprofits Session 4: Modern Work for Nonprofits Secure your spot and empower nonprofits with best-in-class technology solutions! When: Thursday, April 24, 2024 Time: 2pm PST | 4pm CST | 5pm EST | 10pm GMT Where: Register Today (1-HR Online Webinar)
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New changes coming soon for our FY26 PMaaS offer!
Please check back for updates to this page in mid-June.
PMaaS (Partner Marketing as a Service) is the ticket to growing your pipeline eff...
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During this Channel Partner Office Hours, we will provide some updates on the marketplace roadmap, including some insights on upcoming features to support your enterprise deals, like flexible billing...
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