Unable to create support request in Partner Center
Hello, I am unable to create support request in partner center. I am getting the following error message while trying to create a support request. "There was an issue creating your service request. Please wait 10 minutes and try again." Can someone let me know if there is another way to contact support in Partner center.? Thanks, AriTake action: Partner Center multifactor authentication required starting August 2025
At Microsoft, trust is the cornerstone of our business, and we prioritize security and compliance in all our endeavors—but we can't achieve this alone. Our partners are vital in maintaining customer trust and are essential in raising the security standards of our ecosystem. As we strive for a safer and more secure future together, your continued support and collaboration will assist us in ensuring our products, solutions, and processes remain secure and compliant. Our research shows that the vast majority of cyberattacks can be prevented by basic cybersecurity hygiene practices, starting with multifactor authentication (MFA)—which reduces the risk of compromise by over 99%. We’re dedicated to providing updates and resources to enhance the partner experience, and that’s why we’re implementing MFA across all Partner Center UX and application programming interfaces (APIs) beginning August 2025. UX enforcement Starting on August 30, 2025, partners will be required to use MFA to sign in to the Partner Center dashboard. This means that every time you sign in, you’ll need to provide an additional verification step beyond your username and password. API enforcement By September 30, 2025, all APIs will be MFA-enabled and ready for partner testing. You’ll need to integrate MFA into API calls to make sure your organization’s systems can handle the additional authentication step. Full enforcement of MFA for APIs will begin on April 1, 2026, meaning that any API calls made without MFA will be blocked. Partners will have to update their systems to comply with the new security requirements. Eventually, all users will need to complete MFA, which involves two or more sign-in methods, when accessing Partner Center. Don’t wait until the enforcement deadlines to set up your MFA preferences—it only takes a few minutes to proactively add or update a verification method and help protect your organization from over 99% of identity-based attacks. This will not only help you avoid service disruptions—it also aligns your systems with Partner Center’s security standards. Learn more about authentication methods, as well as features and licenses, and be sure to share the details with your technical teams so you can prepare for the updates. We deeply appreciate your help in keeping our partner ecosystem secure and compliant.
Partner center verification status
Hi I'm assistant at the Qubitpilot company. We can't get partner status. Everything went wrong at the Accoutnt cerification status step- "Rejected". The "fix now" button is not active. We have written to support many times, called the Microsoft hotline, the problem has not been solved for 2 weeks. What should we do? We urgently need to solve this problem. We've open the tickets 3 times but they wer closed down or not answered.Explore Curated Marketplace Resources
Good morning, afternoon, evening community! I wanted to introduce myself; I am Stephanie, a pug and plant lover, and a leader in Marketplace FastTrack at Microsoft. I am here to help you streamline your Marketplace journey through curated self-serve resources to help you go further, faster. Reach out if you have any questions, feedback, or need help to publish an offer or win an imminent deal. 📘 Looking for a guide on publishing and transacting on the Azure Marketplace? Explore the Marketplace Playbook. ⚙️ Need to simplify SaaS offer creation? Use the open-source code on Git Hub for SaaS Accelerator. 🎥 Want to learn how flexible billing can unlock new deal structures? Learn more about Flexible Billing. Use Mastering the Marketplace videos and labs to upskill end-to-end. 💸 Bringing an off-Marketplace renewal or renewing a Marketplace offer? Don’t forget the agency fee discount. 🤖 Have you tried the App Advisor or Partner Center AI Assistant? We’d love your feedback!
Microsoft ISV AI Envisioning Day: Get the framework to develop AI solutions
**Event Date & Time: June 17, 2025, 12:00 - 1:00 PM GMT+8 Singapore ** Learn how to effectively plan, build, and deploy generative AI solutions. Join us at Microsoft ISV AI Envisioning Day: Get the Framework to Develop AI Solutions webinar. The course is designed to empower ISVs with the tools and frameworks needed to create a development plan for your preidentified AI use cases. What's in store: Framework Deep Dive: Understand the Capability Envisioning framework—a strategic approach to accelerate AI solution development. Considerations for development plan: Explore the technical and business considerations for creating AI solutions and discover tools designed to help you build transformative generative AI applications. Expert Insights: Learn from leading AI professionals at Microsoft who will share their experiences and best practices. Interactive Q&A: Engage with our experts and get your AI queries answered in real-time. Exclusive Resources: Access a wealth of materials to help you design and develop top-notch AI solutions. After attending, you’ll have practical knowledge on how to apply the framework to create your development plan and build your AI solution. How to Register Register now for the Microsoft ISV AI Envisioning Day: Get the Framework to Develop AI Solutions session. The session will be delivered in English. We look forward to seeing you at the Microsoft ISV AI Envisioning Day: Get the Framework to Develop AI Solutions webinar and helping you unlock the full potential of AI for your business!
Microsoft 365 EDU A5 in Partner Benefits
What are the terms and conditions for using Microsoft 365 EDU A5 in Partner Benefits? What purposes can we use these licenses for? For what purposes is this license provided to partners? We want to launch a tenant (non-production) in which our employees will be able to test available services within the O365 platform.Lock in marketplace terms for up to five years with multiyear contract durations
Co-authored by Trevor_Yeats We’re excited to announce that the Microsoft marketplace now supports multiyear contract durations—enabling customers and partners to lock in terms and pricing for up to five years. New options include four and five-year terms for SaaS and Professional Services, and two, four, and five-year terms for Virtual Machine Software Reservations (VMSR). These contract durations are available globally across all marketplace-supported currencies. The value for your customers and for you With multiyear contract durations, customers can buy with confidence knowing they will have stability and continuity of service, making it easier to plan and forecast expenses and lock in substantial savings that often come with longer contracts. Partners benefit by supporting customers’ budget needs, strengthening customer relationships, reducing administrative burdens, and growing reliable revenue streams. “Our customers value five-year contracts for the stability and long-term value they provide. With multiyear contracts now available in Microsoft marketplace, we can better align with their operational timelines, reduce renewal cycles, and focus on building lasting relationships—while driving predictable revenue.” Sue Wilkinson, Global Director of Partners, IFS How it works To enable multiyear contract durations, software partners must take the following steps: Create a public offer with multiyear contract durations. Partners must ensure their public offers include extended contract terms before they can create private offers with those durations. Partners have two options: Update an existing public plan to support new options for extended durations (i.e., four and five-year options for SaaS offers and two, four, and five-year options for VMSR), or Create a new public plan that includes multiyear contract durations. Create private offers with multiyear contract durations. Once a public offer with multiyear contract durations is published, partners can configure private offers that leverage those durations. Notes: Existing customer agreements cannot be modified mid-term to extend contract length. Customers must cancel their current plan and purchase a new one that includes the desired extended duration. Multiyear contract durations for CSP offers will be enabled later this summer. Until then, partners can create new offers without opting to resell through CSP to take advantage of extended contract durations. Creating multiyear contracts with flexible billing schedules Partners can create private offers that combine multiyear contract durations with flexible billing options—like quarterly, semiannual, or bimonthly—making it easier to align with customer needs and streamline sales. “Microsoft’s recent launch of multiyear contracts and flexible billing has been a game changer, simplifying the buying process and enhancing the customer experience. We can now build private offers in the Microsoft marketplace in a more natural way that mirrors our contracts in the platform.” Sue Wilkinson, Global Director of Partners, IFS Learn more about flexible billing schedules and capturing the marketplace opportunity. Eligibility for multiyear contracts and how to get started Any company who is part of the Microsoft AI Cloud Partner Program can sell on the marketplace with multiyear contract durations. Details are provided in our documentation, but at a high-level: Be a member of the Microsoft AI Cloud Partner Program (it’s free to join) Sign the marketplace publisher agreement Publish your public offer with multiyear contract durations. Sell private offers with multiyear contract durations. In addition, we have many support resources for partners depending on where they are on their marketplace journey. For example, software development companies can join ISV Success, within the Partner Program, for tools and resources that help them publish their solution and maximize reach through the marketplace. Learn more by visiting: Microsoft commercial marketplace transact capabilities FAQs: https://aka.ms/multiyear-FAQsWhen Decrementing MACC with Private Offer
Question about Decrementing a MACC when it comes to Private Offers. When a customer activates a Private Offer now while their (renewed) new MACC is not active yet, will it decrement their new MACC in case the at the time the payment appears as line item on their Azure Bill , the new MACC is active? So when is a payment decrementing their new MACC? - As long as the MACC is active once it appears on their Azure Bill ( so month after first consumption)? - Only when the MACC is active at the time the customer activates the subscription? - Other..... Thanks for your feedback!
Modifying Plan Minimum Number of Users for Private Offers
Hi, I’m curious to know if there are any plans to allow ISVs to modify the Minimum Users/Seats when creating a private offer, even if that value differs from the limits defined in the corresponding public plan. At present, it appears private offers must stay within the min/max seat range configured in the public plan. However, there are strategic opportunities where we may need to override the minimum user count (e.g., to accommodate a smaller pilot or proof of concept for a large customer). Thanks, TimJoin us at Microsoft's campus for the Ultimate Partner LIVE event!
The countdown is on - Ultimate Partner LIVE in Redmond, WA on May 1st – 2nd is fast approaching, and you won’t want to miss it! This is the event for connecting with Microsoft executives, partners, and industry experts driving ecosystem growth and shaping the future. Join us as we take over the iconic Microsoft Conference Center for two action-packed days. It’s your opportunity to engage directly with Microsoft leaders, learn from expert panel discussions, immerse yourself in hands-on workshops, and experience a targeted partnering experience. Microsoft’s ongoing support of Ultimate Partner, along with its sponsorship of the Ultimate Partner LIVE event, highlights the importance of ecosystem-led growth. A special thank you to all the Microsoft leaders below who plan to take the stage and those who coordinate behind the scenes to make this event a success. Over 30 industry-leading speakers and award-winning partners will grace the stage and share insights that will shape the future of cloud go-to-market strategies. The two-day agenda will cover topics such as: Prepare Your Microsoft Business for FY26 The Marketplace Ecosystem Opportunity The State of the Marketplace Ecosystem Microsoft’s AI & Software Vision Forging the New World of Data & AI Defining the Marketplace of the Future for SMBs The Power of Partnerships: Building AI Together Perspective of a Microsoft Marketplace POTY Award Winner Embracing Change and Pivoting for Success Acre of Diamonds: How to Leverage the Opportunity with Microsoft Unlocking the Opportunity Through Ecosystem Thinking The Partner Perspective for Ecosystem Thinking Future of Distribution Co-Selling Journey Celebrating Microsoft: 50 Years of Tectonic Shifts And more! Why This Event is Critical: We are standing at a pivotal moment: AI is advancing faster than most organizations can keep up with. Accelerate Microsoft FY25 Q4 priorities and understand FY26 opportunities. Microsoft Marketplace is poised for explosive growth. Go-to-market success now demands tighter alignment and precision from partners than ever before. Why You Can’t Afford to Miss This Event: Exclusive Access to Microsoft Decision-Makers The executives setting the agenda for FY26 will be in the room. You’ll gain clarity on FY26. Nicole Dezen, Chief Partner Officer & CVP Global Partner Solutions will kick us off, and you will hear from leaders across the Software, Services, Reseller, Marketplace, and Sales Organizations. Know exactly how to align your business, resources, and messaging to what Microsoft actually cares about this fiscal year. Interactive Workshops to Sharpen Your Skills How to co-sell smarter with Microsoft How to design GTM plays that convert How to win with commercial marketplace motions With Industry Experts like Reis Barrie, CEO of Carve Partners, John Jahnke, CEO of Tackle.io, Sam Gong, SVP Marketing at WorkSpan, Rebecca Jones, Chief Growth Officer of Bridge Partners, Erin Figer, Founder of Core Consulting, and leaders from The Partner Masters, Suger and more hosting immersive workshops, be prepared to learn and implement. Proven Frameworks for Delivering Results Vince Menzione will share his 7 Principles of Successful Partnerships—developed from working with top-performing partners across the ecosystem. Other experts will share frameworks for marketplace, co-selling, GTM, and more Networking Opportunities to Accelerate Your Business This will be a curated executive room where you'll connect with partner leaders, advisors, and Microsoft stakeholders in high-trust conversations that spark real opportunities. You’ll leave with a tighter, more strategic network—and future deals in motion. An Intentionally Designed Experience with Real-World Impact Every detail of this event—from the location in Redmond to the experience design—is built to support meaningful conversations, clarity, and action. What People Say: “What an incredible experience at the Ultimate Partner Live Executive Summit. Two days packed with relationship building, business growth, and learning – it felt like months of progress compressed into 2 days.” Steven Karachinsky, CEO at Ziro “Really loved the vibe and amazing conversations with the partners at the Ultimate event! I think you absolutely have the right formula to create impact for the entire ecosystem with such a gathering.” Sandy Gupta, VP, Ecosystems of Global Software Companies at Microsoft “The event was informative, insightful, and inspiring. Your ability to put into words the tectonic shift we are all experiencing is refreshing! Thanks for being the trailblazer by providing thoughtful content and curated partner experiences. We have all been craving this for so long.” Regina Manfredi, EVP, General Manager at Crayon Group US “Attending this event was like striking gold 🙂 As a startup founder focused on co-sell and partnership, the validation and insights I gained at this event were invaluable; the future of partnerships and alliances is clearly bright. Vince Menzione, you are truly a powerhouse, and I wish you continued success! Most importantly, thank you for streaming the entire event, was truly incredible.” Archana Vadya, Founder & CEO at PartneRite “A big shout out to Vince Menzione for bringing this scale event (Ultimate Partner LIVE in Dallas) to life! It was a mega effort, and the results were amazing. Just look at the abundance of LinkedIn posts! It was an absolute pleasure sharing the stage with so many incredible speakers and colleagues from Microsoft and several of our partners like WorkSpan, Carve Partners, BDO, EY, Archive360, Sage, PartnerTap.” Kevin Peesker, (former) President, SMC - Small, Medium, Corporate Business at Microsoft This will prove to be the most valuable two days for your business in the first half of 2025. Ultimate Partner LIVE is a premium, focused, two-day immersive experience that will equip you with the tools and insights to lead through change and drive measurable results in FY26. Register now and use code ULTIMATEVIP50 at checkout for an exclusive discount.
