Unable to open support tickets; error: "There was a problem retrieving the support request details."
Hello, We are looking to become a verified partner, but are unable to do so due to this error in communicating with the support team. I have tried creating multiple tickets, but after it is created, it's not possible to open it anymore. Upon opening error is thrown: "There was a problem retrieving the support request details." I tried contacting support, but they seem to give a generic response unrelated to the issue and close the ticket. May someone help, please? Generic response:
Request for Private Link Support in Microsoft Office Add-in Store
I'm currently in the process of publishing an Office Add-in. From what I’ve observed in Microsoft’s add-in review process, there doesn’t seem to be a way to create a preview or private link for an add-in published to the store. I’d like to obtain a private link to test the add-in across different platforms before making it publicly available. This would help ensure there are no issues when users install it from the store on various platforms. Other cloud providers, such as Google, offer similar functionality for their Google Workspace add-ons, allowing developers to test and share private versions before public release. Microsoft should consider providing a similar feature for Office Add-ins to support better testing, validation, and rollout strategies
Unable to pass Employment Verifcation step in Partner Center
Hi, I have been trying to enroll in the partner center since January. I am stuck at the step Employment Verification. I have uploaded all requested documents like domain name registration, domain name invoice, TXT file, etc, but everytime I get the message ' Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification' without any further explanation what exactly is wrong or why I am not meeting the requirement and how to fix it. It is driving me crazy, and making me very frustrated to be frank, that Microsoft is not able (or not willing) to help me in a decent way by letting me talk to a real life person. Because in my honest opinion the issue would be solved quite easily. I have opened several tickets already, but the answer is every time the same without any clear explanation what the problem is and how to solve it. Can please someone help me. I am a self employed developer who wants to enroll in the partner center and buy the partner benefits to use them for my every day work. Best regards, Erik
Error when i try to test deploy our Azure application offer solution from marketplace
Hi All, We have published our azure app offer and recently went live successfully. But when i try to access it from marketplace and test the deploy as a customer by giving all the parameters, i got below error at the end. I have reviewed the templates and i dont see anything wrong. And all test passed with the azure testing tool. Please advice if you come across this error and help us in fixing this. Thank you.Unlock FY26 partner growth in the agentic AI era
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Microsoft Partner Center Account Verification Issues - Steps Unresponsive
Hello fellow members, I am currently facing an issue with the Microsoft Partner Center's account verification process, and I'm reaching out to see if anyone else has encountered a similar problem or if there's a workaround that I might have missed. I have been trying to verify my account as guided by their official documentation (https://learn.microsoft.com/en-us/partner-center/verification-responses). Here are the steps I followed: I went to Account Settings and clicked on the Legal Info, then clicked on the "Fix now" button as instructed. The next step mentions "In Account Verification, from Select document type to upload, select the type of document you want to upload for verification". This is where the problem lies. After Step 1, the "Account Verification" tab or option simply doesn't appear for me. It feels as though the process just halts there. I tried to find a way around it, assuming maybe it's a browser issue or some temporary glitch, but multiple attempts yielded the same result. Through different browsers, different computers at different times. I also raised support tickets regarding this matter, but unfortunately, I haven't received any concrete responses yet. They only keep directing me back to the same steps that are unresponsive. And this has been over a month now and I kinda get stuck. Has anyone here faced a similar challenge or has any insights on how I can proceed with this? I appreciate all the help and suggestions I can get. Thanks in advance!
Unable to create support request in Partner Center
Hello, I am unable to create support request in partner center. I am getting the following error message while trying to create a support request. "There was an issue creating your service request. Please wait 10 minutes and try again." Can someone let me know if there is another way to contact support in Partner center.? Thanks, AriTake action: Partner Center multifactor authentication required starting August 2025
At Microsoft, trust is the cornerstone of our business, and we prioritize security and compliance in all our endeavors—but we can't achieve this alone. Our partners are vital in maintaining customer trust and are essential in raising the security standards of our ecosystem. As we strive for a safer and more secure future together, your continued support and collaboration will assist us in ensuring our products, solutions, and processes remain secure and compliant. Our research shows that the vast majority of cyberattacks can be prevented by basic cybersecurity hygiene practices, starting with multifactor authentication (MFA)—which reduces the risk of compromise by over 99%. We’re dedicated to providing updates and resources to enhance the partner experience, and that’s why we’re implementing MFA across all Partner Center UX and application programming interfaces (APIs) beginning August 2025. UX enforcement Starting on August 30, 2025, partners will be required to use MFA to sign in to the Partner Center dashboard. This means that every time you sign in, you’ll need to provide an additional verification step beyond your username and password. API enforcement By September 30, 2025, all APIs will be MFA-enabled and ready for partner testing. You’ll need to integrate MFA into API calls to make sure your organization’s systems can handle the additional authentication step. Full enforcement of MFA for APIs will begin on April 1, 2026, meaning that any API calls made without MFA will be blocked. Partners will have to update their systems to comply with the new security requirements. Eventually, all users will need to complete MFA, which involves two or more sign-in methods, when accessing Partner Center. Don’t wait until the enforcement deadlines to set up your MFA preferences—it only takes a few minutes to proactively add or update a verification method and help protect your organization from over 99% of identity-based attacks. This will not only help you avoid service disruptions—it also aligns your systems with Partner Center’s security standards. Learn more about authentication methods, as well as features and licenses, and be sure to share the details with your technical teams so you can prepare for the updates. We deeply appreciate your help in keeping our partner ecosystem secure and compliant.
