Microsoft Partner Center Account Verification Issues - Steps Unresponsive
Hello fellow members, I am currently facing an issue with the Microsoft Partner Center's account verification process, and I'm reaching out to see if anyone else has encountered a similar problem or if there's a workaround that I might have missed. I have been trying to verify my account as guided by their official documentation (https://learn.microsoft.com/en-us/partner-center/verification-responses). Here are the steps I followed: I went to Account Settings and clicked on the Legal Info, then clicked on the "Fix now" button as instructed. The next step mentions "In Account Verification, from Select document type to upload, select the type of document you want to upload for verification". This is where the problem lies. After Step 1, the "Account Verification" tab or option simply doesn't appear for me. It feels as though the process just halts there. I tried to find a way around it, assuming maybe it's a browser issue or some temporary glitch, but multiple attempts yielded the same result. Through different browsers, different computers at different times. I also raised support tickets regarding this matter, but unfortunately, I haven't received any concrete responses yet. They only keep directing me back to the same steps that are unresponsive. And this has been over a month now and I kinda get stuck. Has anyone here faced a similar challenge or has any insights on how I can proceed with this? I appreciate all the help and suggestions I can get. Thanks in advance!
Issue Accepting Microsoft AI Cloud Partner Agreement
Hello, having an issue accepting the cloud partner agreement while enrolling in Partner Center. I am trying to accept the Microsoft AI Cloud Partner Agreement, I have found my organization through DUNS and select continue. The Company Information section of the form comes up, with this error: " The company name isn’t valid. Enter a valid legal company name." Our company via DUNS is "Formstack, LLC" When I click on "Accept and Continue" from the Company Information section of the form, it loads for a moment but nothing happens. I am unable to submit a ticket to support as I am not yet in a Workspace. Any assistance would be much appreciated!
Unable to create support request in Partner Center
Hello, I am unable to create support request in partner center. I am getting the following error message while trying to create a support request. "There was an issue creating your service request. Please wait 10 minutes and try again." Can someone let me know if there is another way to contact support in Partner center.? Thanks, AriLATAA: MCPP-kumppaniohjelman suomalainen Pelikirja kumppaneille
Hyvät kumppanit! Alla on ladattavissa suomalainen ja lokalisoitu versio suositusta Microsoft Cloud Partner Program Playbook -dokumentista eli suomalainen Kumppanin Pelikirja MCPP-ohjelmaan. Löydät siitä yhteenvedon niin MCPP-ohjelman tavoitteiden saavuttamisesta, mittareista, ohjelman tuomista eduista ja kannustimista sekä kouluttautumisesta. Pelikirja on täynnä hyödyllisiä linkkejä, joista löydät tarkempaa tietoa kumppaniohjelmaan liittyvistä aiheista. Jaa linkki https://aka.ms/MCPPpelikirja organisaatiossasi kumppanuusohjelmien parissa työskenteleville ja ota kumppanuudestamme kaikki irti! Terveisin, Microsoftin Suomen kumppanitiimi PS: In English here https://aka.ms/PlaybookMeet customer business needs with flexible billing schedules in the marketplace
Co-authored by Trevor_Yeats Today, we’re announcing that Microsoft now offers flexible billing schedules through private offers to better align with customer needs. Flexible billing schedules are available globally to all marketplace-supported currencies. Watch these demo videos to learn more about flexible billing schedules. The value for your customers and for you With flexible billing schedules, customers can buy with confidence knowing that private offers can be customized for virtually any contract value and billing timeline to align with their requirements. Partners can tailor customer private offers and multiparty private offers to meet those requirements. This streamlines sales and accelerates deal velocity. With over 100 partners in our private preview, we’re excited to make this capability publicly available. Many of these partners have achieved remarkable success, closing deals worth millions of dollars. “Flexible billing in Microsoft marketplace has significantly improved how our sales teams engage with customers. It allows them to meet each organization's and customer's procurement needs, whether it's aligning with fiscal year budgets or accelerating project timelines from evaluations to implementations. Additionally, it helps with managing cloud commitment benefits. This flexibility has made it easier for our customers to purchase and deploy solutions faster, without waiting for specific budgets to become available. We can now set up flexible billing schedules to accommodate their needs.” Brett Ferancy, Global Alliance Leader, Abnormal AI Example use cases See below for some real-world examples of how partners and customers are leveraging flexible billing. Variable pricing with specific dates. In this example, the customer pays a setup fee at the start of billing, followed by variable pricing throughout the contract to match consumption patterns and budget cycles. 3-year deal $80M total Notes Immediate charge when billing starts $2M Setup fee – 1 st month 01 Jan 2025 $5M Year 1 installment #2 15 Jul 2025 $3M Year 1 installment #3 01 Jan 2026 $10M Year 2 installment #1 15 Jul 2026 $10M Year 2 installment #2 01 Jan 2027 $20M Year 3 installment #1 15 Jul 2027 $30M Year 3 installment #2 Variable quarterly billing. In this example, the customer pays a setup fee at the start of billing, followed by variable pricing each quarter. 1-year deal $10M total Notes Immediate when billing starts $2M Q1 01 Jun 2025 $3M Q2 01 Sep 2025 $2M Q3 01 Dec 2025 $3M Q4 Delayed start for billing. In this example, the customer gets the first two months free, followed by varied payments throughout the contract to match budget cycles 2-year deal $25M total Notes Immediate when billing starts $0M Free – 2 months 01 Mar 2024 $10M Year 1 fee 15 Jan 2025 $5M Year 2 installment 1 01 Jul 2025 $10M Year 2 installment 2 How it works To start using flexible billing for private offers: The software partner creates a private offer in the marketplace. Currently flexible billing supports SaaS flat rate offers, VM software reservations, and professional services. Partner must choose “Customize SaaS plans and Professional Services” or “Customize VM software reservations” when creating a new private offer. On the configure pricing page, under “billing frequency,” the partner will select “flexible schedule when the contract duration is 1-year or greater.” The software partner creates the billing schedule with up to 70 installments up to $100,000,000 USD, or any of the currencies supported by marketplace, over the length of the deal. There is also an option to book an immediate charge when billing starts or delay the first charge to a date in the future. Private offers can have up to ten included product plans. Each plan has its own billing frequency and may include a unique flexible schedule. A flexible schedule does not apply to all plans included in the private offer and must be set up independently. The software partner can also create a schedule in their customer’s local billing currency using the market pricing template. The customer accepts and purchases the private offer with the flexible billing schedule. For a multiparty private offer, the process is the same except: The software partner sends the private offer to the channel partner. The channel partner adds their price adjustment percentage aligned to the flexible billing schedule and passes it to the customer. Eligibility Any company who is part of the Microsoft AI Cloud Partner Program can sell on the marketplace through private offers with flexible billing. Details are provided in our documentation, but at a high-level: Be a member of the Microsoft AI Cloud Partner Program (it’s free to join) Sign the marketplace publisher agreement Publish your offer Sell private offers with flexible billing In addition, we have many support resources for partners depending on where they are on their marketplace journey. For example, software development companies can join ISV Success for tools and resources that help them publish their solution and maximize its reach on the marketplace. Get started with flexible billing on marketplace We invite you to start leveraging these new improvements to flexible billing today. Learn more by visiting aka.ms/flexbill-docs.
