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Announcing the Migrated and Modernize Summit - September 23-24
Microsoft is hosting the Migrate and Modernize Summit digital event, September 23-24, to introduce new Agentic AI capabilit8ies that are reshaping how organizations approach cloud transformations. This event is designed for IT leaders, developers, and cloud strategists looking to accelerate migration, reduce complexity, and modernize with confidence. Event Highlights: Keynotes from Scott Guthrie, Jeremy Winter, Amanda Silver, and Cyril Belikoff Deep Dives into AI-assisted tooling and investment offerings Real-world success stories and live demos Region specific tracks tailored to your needs To learn more about the Migration and Modernization Agentic AI capabilities being announced make sure to register for the digital event below: Register Now (United States) Register Now (Latin America) Register Now (Brazil) Register Now (EMEA) Register Now (ANZ) Register Now (Asean) Register Now (Korea) Register Now (Japan) Register Now (India)
Unable to open support tickets; error: "There was a problem retrieving the support request details."
Hello, We are looking to become a verified partner, but are unable to do so due to this error in communicating with the support team. I have tried creating multiple tickets, but after it is created, it's not possible to open it anymore. Upon opening error is thrown: "There was a problem retrieving the support request details." I tried contacting support, but they seem to give a generic response unrelated to the issue and close the ticket. May someone help, please? Generic response:
Request for Private Link Support in Microsoft Office Add-in Store
I'm currently in the process of publishing an Office Add-in. From what I’ve observed in Microsoft’s add-in review process, there doesn’t seem to be a way to create a preview or private link for an add-in published to the store. I’d like to obtain a private link to test the add-in across different platforms before making it publicly available. This would help ensure there are no issues when users install it from the store on various platforms. Other cloud providers, such as Google, offer similar functionality for their Google Workspace add-ons, allowing developers to test and share private versions before public release. Microsoft should consider providing a similar feature for Office Add-ins to support better testing, validation, and rollout strategiesFAQ: Agency fee reduction for auto-renewals and steps required for reduction
Q: I have a few questions related to the agency fee discount for renewals (Agency fee discount for renewals - Marketplace publisher | Microsoft Learn), Does the reduction to 1.5% for a renewal also apply if the offer is auto-renewing? My understanding is that the renewal only applies if a new private offer is created and the pop-up checkbox is confirmed that this private offer is for a renewal. Is that correct? A: Your understanding for both of these is correct.FAQ: Is private plan or private offer better for Year 2 for co-sell eligible publisher?
Q: I'm a publisher that published a private plan for year 1 and am now at the verge of publishing a private plan for year 2. I'm now contemplating whether to go with a private plan or private offer. I am co-sell eligible becaues of the first year deal. If I publish a private plan for year 2, can the client use that for MACC decrement or does it has to be a private offer? A: Private plan or private offer will both do the trick, however there's more functionality available with a private offer. Flexible billing options most importantly. It's also becoming the more common customer purchasing experience. Last but not least, the reporting provides much more information when it's a private offer than a private plan, so our recommendation is to go with the private offer.Unlocking developer potential with GPT-5 in Azure AI Foundry
If you are building intelligent applications or exploring agentic workflows, you won't want to miss this update: GPT-5 is now live in Azure AI Foundry - and it's redefining what's possible for software development teams. Smarter model routing for cost-effective scaling Multimodal capabilities (text, image, audio, PDF) Freeform tool calling for seamless automation Enterprise-grade security and governance Up to 272K token context for deep reasoning Whether you're building chatbots, virtual agents, or complex decision support systems, GPT-5's variants (Mini, Nano, Reasoning, Chat) offer tailored performance for every use case. Curios how GPT-5 can transform your dev workflows? Check out the blog for demos, real-world scenarios, and how to get started.Driving innovation securely: Partnering for a safer digital future
As cybersecurity threats grow in scale and complexity, a key question continues to guide our conversations with Microsoft partners and customers: How can we protect our data and systems without slowing innovation? This is the mission behind the Secure Future Initiative (SFI)—a focused effort to help organizations turn security insight into practical action. To support this, we've introduced SFI patterns and practices, designed to equip partners and customers with actionable guidance for building more secure solutions. We’re also doubling down on our AI-first security platform, which spans identity, threat protection, data security, and compliance. The goal? Empower customers to innovate confidently with AI, knowing their environments are protected. And we recognize that our partners are essential to making that happen. With over 1 million customers already using Microsoft Security solutions, the opportunity for partners to differentiate and grow their business is greater than ever. Microsoft processes more than 84 trillion security signals daily, giving us unmatched insight into the threat landscape—and together with the expertise of our 15,000+ security partners, we’re well-positioned to secure what’s next. Read the full article hereSecurity innovation starts here: Explore Microsoft's FY26 solution play
As cyber threats grow more sophisticated, the challenge is clear: how do we protect data and systems without slowing innovation? Microsoft's Secure Future Initiative (SFI) is our answer - and now, with newly released SFI patters and practices, partners have a blueprint to turn security strategy into real world impact. We're doubling down on our AI-first security platform - spanning identity, threat protection, data security, and compliance - so customers can innovate confidently with AI. Developers and software development companies play a pivotal role in enabling this transformation. With over a million customers already using Microsoft Security solutions and visibility into 84 trillion daily signals, the opportunity to build differentiated, high-impact solutions has never been greater. Add your expertise to our partner ecosystem of 15,000+ security specialists, and let's shape a more secure future together. With over a million customers already using Microsoft Security solutions and visibility into 84 trillion daily signals, the opportunity to build differentiated, high-impact solutions has never been greater. Add your expertise to our partner ecosystem of 15,000+ security specialists, and let’s shape a more secure future together Read the full article hereOffice hours: Strategic cloud planning with the Microsoft Marketplace
**New Date: September 16, 2025 | 8:30 AM PDT Encourage your marketplace customers to join us live on August 26th for a special Office Hours session led by Kristyn_Maddox: Strategic Cloud Planning with the Microsoft Marketplace Learn how to strategically plan Microsoft Cloud investments Discover how software vendors can gain a consumption-based view of your portfolio Get tips on leveraging pre-committed cloud budgets Maximize value from existing contracts Bring your questions, share your experiences, and engage directly with Microsoft experts. Note: while this session is geared towards customers, partners are also welcome to attend. Register here
