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Marketplace Rewards benefits - Welcome call
Hi Microsoft Marketplace team, I am trying to schedule the Marketplace Rewards welcome call from Partner Center, but I am unable to submit the form. Whenever I complete the “Schedule a welcome call” form and click Submit, I receive the following error: “Sorry, we’re having technical issues. Thanks for submitting, we’re experiencing issues with the form right now. Please try again later.” I have tried submitting again later, but the same error continues to appear. Could someone please help confirm whether this is a known issue with the Marketplace Rewards welcome call form, or advise an alternative way to schedule the welcome call? Thank you.SolvedSamirElmallahJun 29, 2026Copper Contributor50Views1like2Comments
Question on MPO and Partner Quotes, what is your best practice?
Hello community, a question regarding how does MPO accelerate your deals? Today, direct to customer private offers can accelerate deals by using the private offer process for a customer to "electronically sign" a document attached to the private offer. However, for MPO we do not have a way for a channel partner (aka: reseller) to "electronically sign" a partner quote via Marketplace because MPO does not have a way to attach a pdf that the partner exclusively sees & accepts. In other words, any pdf we attach is also visible to the end customer which we do not want. As a result, we struggle to use MPO to accelerate deals (note: we are in discussion with partners about using REO but they also want to use MPO) Have you considered the MPO partner quote scenario and if so, have you found a way through this to accelerate deal making? What do you do?SolvedQuestSoftwareApr 14, 2026Copper Contributor84Views1like1Comment
Moving from Private Plans to Private Offers — Should We Make the Switch?
Hi Azure Marketplace community, We, at https://marketplace.microsoft.com/en-us/product/saturaminc.qualdo_drx are currently using private plans to handle custom pricing for specific customers, and we're evaluating whether it makes sense to transition to private offers. Would love to hear from others who've made this move — or who've deliberately stayed on private plans. Here's where we're at: private plans have served us well for restricting visibility and offering tiered pricing to select tenants, but as our deal complexity has grown (more enterprise customers, negotiated terms, channel partners), we're starting to feel some of the limitations. A few things pushing us toward private offers: Custom pricing flexibility — Private offers let us set percentage discounts or absolute prices per customer without creating a new plan for every deal. As our customer base grows, managing individual plans is getting unwieldy. Multi-party / channel support — We work with some resellers and CSPs. Private offers seem to support that flow much better with multi-party private offers (MPPO). Are there scenarios where private plans are still the better choice over private offers? How are you handling the coexistence of both during a transition period? Any impact on reporting, billing, or reconciliation we should be aware of? We want to make sure we're not solving one problem and creating another. Appreciate any real-world experiences!. Thanks in Advance, Kavitha SrinivasanSolved138Views2likes4Comments
'Unknown Error' while completing Microsoft ISV Success Sign Up
While completing my ISV Success signup, after pressing 'Agree and Continue' and verifying all input fields, it shows me "An unknown error occurred, please try again later". Why is it showing this error? All the fields have been filled correctly. Can someone assist me with this? Has anyone else faced and resolved this error? I have attached the screenshot of the error as well. Thanks.SolvedCJADec 23, 2025Copper Contributor161Views0likes1Comment
Print/export private offer & terms to a PDF for customer's offline processes?
Hi all, We have a situation where a customer is asking for a 'private offer' to be published to them - which is fine, we have done that. However, their procurement processes don't appears quite up to speed with using 'digital marketplaces' and so their procurement person is asking if we can send them a PDF hardcopy of the 'private offer', so they can send it onwards internally for approvals, before clicking the 'accept and then 'purchase' buttons in Marketplace. It seems that the authority within the customer that needs to approve it, is not actually a person that uses or will log onto the Azure Portal to view and accept the offer... and that a person who will logon to the Azure Portal to 'accept' it, first needs to send a PDF/hardcopy to someone to approve it. Is there a way that we as the ISV can export the 'private offer' to PDF for them, or a way for them to view the private offer in their Azure Portal and to export that to a PDF, so they can use internally for their approval processes?Solvedph_richardsonDec 11, 2025Brass Contributor268Views0likes6CommentsWhere to access "Customer Propensity Scoring"?
In the FY26 SDC Partner Investments Office Hours, and Updates for SDC's sessions, there is a slide about two key marketplace rewards. One is Customer Propensity Scoring, the other is Azure Sponsorship. I seem to be unable to find more information or links (in MPC, or other various Microsoft sites)to be able to use the Customer Propensity Scoring. Could someone please shed some more light on this and how to access/submit the list and in what format and structure, for propensity scoring?Solvedph_richardsonOct 21, 2025Brass Contributor264Views0likes2CommentsCurrent Issue with Private Plans on Marketplace Subscriptions
We typically create private plans for customers on our transactable public offer in the https://azuremarketplace.microsoft.com/en-us/marketplace/apps/saturaminc.qualdo_drx, tailored to specific commercial terms and custom features. However, over the past few weeks, we've observed that newly created private plans are not being reflected in the subscriptions managed by Cloud Solution Providers (CSPs). To address this, we're exploring alternative approaches to ensure plan visibility and alignment with CSP-managed subscriptions.SolvedQualdoJul 09, 2025Brass Contributor187Views0likes3CommentsFY26 Transact & Grow Campaign?
Will Microsoft be continuing the Transact & Grow campaign for FY26? And if yes, have they yet announced the performance targets? I want to time our upcoming Marketplace transactions accordingly. :-) #MarketplaceChampions #SponsoredSolvedDaniel_LangilleJun 05, 2025Iron Contributor659Views0likes8Comments
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