Getting first customers after publishing what actually worked for you?
I published two transactable SaaS offers earlier this month (Microsoft 365 security and compliance assessment). The technical side went fine, with good support from the ISV team. Getting the offers in front of customers is where I'm stuck. So far I've reached Rewards Tier 3 and activated the listing optimisation benefit. I understand customer references are the gate to co-sell readiness, which feels like a chicken-and-egg problem when you have none yet. For publishers further along than me: what actually produced your first few customers? Was it private offers to targeted tenants, co-sell once you had references, the Marketplace Rewards activities, or something outside the marketplace entirely? I'd rather spend my limited time on what works than keep guessing.
Learned something useful today about updating multiparty private offers
I needed to update a multiparty private offer in Azure Marketplace today, and a vendor showed me a simple way to do it as the reseller. While the offer is still pending customer acceptance, select the checkbox next to it in Partner Center and click Withdraw at the top. This lets you edit your part of the offer and send it back to the customer. If the change involves something the vendor controls, they’ll need to update it on their side. In other marketplaces I’ve worked with, this can involve getting a new resale authorization and creating a new offer, so I appreciated how easy this was. This feature has probably been around for a while, but I only learned about it today. A small thing that makes day-to-day work easier and helps move sales along. Thought I’d share!Matching customer invoices to multiparty private offers
What’s the best way for a reseller to match an Azure Marketplace customer invoice to its multiparty private offer and subscription in Partner Center? We’ve had invoices missing from our reporting and multiple charges tied to the same offer with different Asset IDs. Which reports or fields should we use to match them? Can we also see whether a credit was issued, or does that require the customer’s billing access or Microsoft Support?Matching customer pricing on Azure Marketplace private offers
Hi everyone, I create multiparty private offers as a reseller and sometimes need several decimal places in the markup to match our customer quote. Is there a recommended way to calculate the markup so the total and each annual installment match exactly? I’ve been running into small rounding differences.Can a reseller set exact customer totals on an Azure private offer?
When we create a multiperiod private offer, we enter our markup as a percentage. Sometimes the customer total Azure calculates is a few cents off the signed quote, even when we use all eight decimal places. Is there a way to set the exact customer price for each period? If not, how are other resellers handling these rounding differences?Checklist for Marketplace cancellation and refund requests?
Is there a guide or checklist for what should be gathered before submitting a cancellation and refund request for a private or multiparty private offer?Specifically, what does Microsoft need from the vendor, the customer, and us as the reseller? I’m looking for required IDs, reports, refund details, consent language, and any steps that need to be completed before opening the ticket. The goal is to submit everything correctly the first time, reduce back-and-forth, and help the request move faster. If anyone has a guide or standard process, I’d appreciate it.
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Publishing readiness for AI apps and agents in Microsoft Marketplace
Discover how to prepare AI apps and agents for publishing in Microsoft Marketplace. This Marketplace Community article explains why readiness starts before Partner Center, focusing on the operational, technical, and organizational foundations required to ensure solutions can be evaluated, purchased, and operated reliably. As AI systems manage identity, data, runtime behavior, and subscription lifecycles, gaps in readiness can create friction during certification and customer adoption. Clearly defined identity boundaries, consistent data handling practices, and predictable responses to subscription events help ensure solutions behave as expected across environments and tenants. Learn how to establish publishing readiness that supports smooth certification, reliable operations, and confident customer adoption at Marketplace scale. Read more: Publishing readiness for AI apps and agents on Microsoft Marketplace
