Matching customer invoices to multiparty private offers
What’s the best way for a reseller to match an Azure Marketplace customer invoice to its multiparty private offer and subscription in Partner Center? We’ve had invoices missing from our reporting and multiple charges tied to the same offer with different Asset IDs. Which reports or fields should we use to match them? Can we also see whether a credit was issued, or does that require the customer’s billing access or Microsoft Support?
Partner credits (billing profile redemption): Cost Analysis shows $0 everywhere
Hi all, I'm a Microsoft partner (MAICPP, Partner Success Core) and I'm stuck on cost visibility for the Azure credit benefit. Has anyone run into this with the new redemption model? Redeemed the $2,400 Azure credit in Sep 2026 through the new Partner Center flow, where credits are deposited directly onto an MCA billing profile. No separate "sponsored" subscription was created. The credit sits on the billing profile and applies to the subscriptions under it. The subscription runs Azure DevOps and Microsoft Fabric. The problem Billing profile > Payment methods > Azure credits shows the credit as Active, with about $320 already consumed (balance around $2,079). Cost Analysis shows $0.00 for everything, at both subscription scope and billing account scope. Services appear in the breakdown, but every value is zero and Actual cost shows "--". So the credit is clearly being drawn down, but I can't see what is consuming it. What I already know / tried I know Cost Analysis doesn't show credits themselves, but it should still show pre-credit usage cost for an Azure plan subscription. The older threads about Sponsorship subscriptions (MS-AZR-0036P) and microsoftazuresponsorships.com seem to describe the legacy model, not this one. I've seen that Microsoft documents a "Transactions" view on the credit resource for MAICPP credits issued after Aug 1, 2026, but I'm still checking it. Questions Has anyone on the new billing profile model seen Cost Analysis stay at $0 while credits were consumed? Did it eventually fix itself? Where did you finally get per-resource usage? The credit Transactions page, the usage CSV on the invoice, the Cost Details or Consumption APIs, or a support ticket? If you opened a billing ticket, what did support say? Is this expected or a bug? Any tips for budgets or alerts while credits are active, so usage doesn't burn silently? Thanks!
Getting first customers after publishing what actually worked for you?
I published two transactable SaaS offers earlier this month (Microsoft 365 security and compliance assessment). The technical side went fine, with good support from the ISV team. Getting the offers in front of customers is where I'm stuck. So far I've reached Rewards Tier 3 and activated the listing optimisation benefit. I understand customer references are the gate to co-sell readiness, which feels like a chicken-and-egg problem when you have none yet. For publishers further along than me: what actually produced your first few customers? Was it private offers to targeted tenants, co-sell once you had references, the Marketplace Rewards activities, or something outside the marketplace entirely? I'd rather spend my limited time on what works than keep guessing.Matching customer pricing on Azure Marketplace private offers
Hi everyone, I create multiparty private offers as a reseller and sometimes need several decimal places in the markup to match our customer quote. Is there a recommended way to calculate the markup so the total and each annual installment match exactly? I’ve been running into small rounding differences.Can a reseller set exact customer totals on an Azure private offer?
When we create a multiperiod private offer, we enter our markup as a percentage. Sometimes the customer total Azure calculates is a few cents off the signed quote, even when we use all eight decimal places. Is there a way to set the exact customer price for each period? If not, how are other resellers handling these rounding differences?Checklist for Marketplace cancellation and refund requests?
Is there a guide or checklist for what should be gathered before submitting a cancellation and refund request for a private or multiparty private offer?Specifically, what does Microsoft need from the vendor, the customer, and us as the reseller? I’m looking for required IDs, reports, refund details, consent language, and any steps that need to be completed before opening the ticket. The goal is to submit everything correctly the first time, reduce back-and-forth, and help the request move faster. If anyone has a guide or standard process, I’d appreciate it.
