Forum Discussion

jjones257's avatar
jjones257
Copper Contributor
Jul 23, 2024

HELP!!!! I am so fustrasted with Microsoft Vetting Process

I NEED SERIOUS HELP, I PROVIDED EVERYTHING SINGLE DOCUMENTATION THAT IS NEEDED TO FINISH THE MICROSOFT AI PARTNER PROGRAM. I WAS WORKING WITH SWETA S. THATS THE SUPPORT PERSON AND AFTER PROVIDING ALL DOCUMENTS AND WEBSITE, OVER A MONTH (DELAY RESPONSES) THIS PERSON SWETA JUST CLOSES THE CASES WITH NO REASON WHY. I AM SOOOO FURIOUS RIGHT NOW. I FEEL LIKE I WANT TO GO TO WASHINGTON.

  • jjones257's avatar
    jjones257
    Copper Contributor

    JillArmourMicrosoft 

     

    Thanks for any help you give. I will be so thankful. 

     

    - This was my ticket information. 

     
    • Service Request #: 2406250040011280
    • Service Request Title: I am just trying to double check that the information for the formation of my company EIN number is good for the verification process
    • Closed Date: 7/23/2024 9:47:35 AM UTC

     

     

  • jjones257's avatar
    jjones257
    Copper Contributor
    Finally! I was able to complete the process after appealing again and updating my address to add the PO Box. It was long and stressful, and I had to submit multiple tickets and all my documents. but I'm finally apart of Microsoft partnership program
    • tdurbin's avatar
      tdurbin
      Copper Contributor

      jjones257 We've been through this process for many years, and it gets worse every year. For some reason our partner account takes over 6 months to get verified. Support staff takes days or weeks between follow-ups and those replies are vague in the reason for rejection. One such reply was a rejection because of a date in the future. Come to find out that they were looking at the expiration date of our domain name on the invoice that they requested. They then closed the case. I essentially started talking to them like a 2-year-old which seems to help for some reason. The vetting staff are rude, incompetent, unprofessional and seem to like wasting customer's time. 

       

      We started the re-vetting process 6 months ago and they have been rather aggressive this year. We are currently 2 months expired and still dealing with their sorry customer service. My advice, start the re-vetting process 3 to 6 months ahead of time and you may be able to keep your hair on your head. I swear it was 100 times easier to get our company a CAGE code for government contracting than it is to be vetted by Microsoft as a partner.

Resources