Forum Discussion
HELP!!!! I am so fustrasted with Microsoft Vetting Process
Hello, I just came across your message, and I wanted to share that we’re experiencing a similar issue with Sweta S. — she emailed me referencing a submission that was supposedly from us, but the message was actually addressed to someone from a completely different company. She also claimed that we submitted inaccurate documentation, which seems to be a clear case of confusing multiple vetting applications.
After reading your message, I’m increasingly concerned that they might preemptively dismiss our vetting request as a precautionary "CYA" move, due to this mix-up.
Did you have to escalate the issue to get clarity or resolution?
I've had no luck finding a direct phone contact, so I plan to open another support ticket. I'm also worried that Sweta S. may have mishandled confidential data — she referenced another company’s name when referring to our documents, which raises the risk that she may have actually sent our information to them by mistake.
If you have any advice or experience in resolving this kind of issue, I’d be very grateful.
I replied to jjones257 that the address that I used to register was not the same as the address on my corporate documents. When I changed the address I used to register to the same as the address on my corporate documents, my registration was finally approved. I submitted a ticket; but, their responses are not specific and I had to figure out my problem myself.
Thanks much for the guidance. My issue is slightly different but since I raised a new trouble ticket Microsoft has called me to get to the bottom of it and it looks like Sweta has reconciled her audit with the correct application. We seem to have made a mistake on the "department name" that will manage the certificates, which we thought was the "R&D" department but should just be the name of our company once again. Not the most intuitive process in the world.
