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Microsoft partner benefits packages start at $350 and, when fully utilized, can unlock significant value for partners. They empower you to run your business more efficiently, accelerate skilling and innovation, and improve solution quality. Continue reading here!
Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
Blocked enrolment, Trust Code 715-123160, requesting manual review
Hi moderators, Our Partner Center enrolment is blocked by the automated trust evaluation system, and we cannot open a support ticket because the workspace dropdown is empty (the known issue for blocked enrolments). Requesting escalation to the Vetting and Enrollment / Trust & Safety team for manual review and to clear the block. We are a legitimate, newly registered Australian business and all details match our official government records. Entity - Legal entity: Deca IT Pty Ltd - ACN: 698 030 465 - ABN: 46 698 030 465 (active from 13 May 2026, verifiable on ABN Lookup) - Registered address: 532 City Road, South Melbourne VIC 3205, Australia - Tenant: decait.onmicrosoft.com - Partner ID / MPN ID: Unknown due to error Error details from the blocked screen - Reference number: 715-123160 - Transaction ID: c2c23a10-9d90-44a7-afa4-36ec6ef5b846 - Correlation ID: 07bac0f0-050b-4bdd-8918-71e62b4746fb Symptom Account settings > Legal info is completely empty (no profile tabs), so no legal business profile was ever saved. Enrolment appears to have been blocked before the profile could be created. Attempting to proceed returns the trust error above. Verification already completed - Domain decait.com.au is registered in the company's name - Public website is live at https://decait.com.au with full legal footer (entity name, ACN, ABN, registered address), plus Privacy and Terms pages - ABN Lookup confirms entity name DECA IT PTY LTD at the address above I am the account owner and Global Admin of the tenant. I can provide the account owner email, identity documentation (ASIC Certificate of Registration, ABN record, proof of domain ownership), and complete identity verification privately. Please let me know the best private channel, or DM me here. Thank you for your help.Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.
What phone number checks happen with Identity Verification?
My MAICPP enrollment was rejected at the identity verification step with "primary contact details did not match" and no further detail. I'm trying to understand whether the primary contact phone number plays any role in this check before I reapply. Specifically: Is the number checked for line type (mobile vs virtual), or is it just stored as contact info with no verification role? Support tickets keep getting closed with links to articles that don't cover this. Any insight appreciated.How to navigate multi-currency private offers and optimize global deals in Microsoft Marketplace
Selling through Microsoft Marketplace increasingly means operating across regions, currencies, and complex billing scenarios and understanding how multi-currency private offers work is critical to successful deal execution. Multi-currency private offers enable partners to scale globally, but require a clear understanding of how FX rates, timing, and pricing conversions impact both customer costs and partner payouts throughout the transaction lifecycle. Gain practical insights into how pricing is set and converted, how timing influences outcomes, and how to structure deals more predictably across geographies. Learn how to confidently manage cross-border transactions, reduce risk from currency fluctuations, and strengthen your Microsoft Marketplace strategy for global growth. 👉 Read the full article Multi-currency private offers in Microsoft Marketplace: What partners need to know or watch the recent office hours session Multi‑currency private offers in Microsoft MarketplaceTwo months stuck in verification with zero actionable feedback.
Hello Partner Compliance / Vetting team, I am posting here out of frustration, because after two months we have run out of other options. We are a fully registered, completely legitimate company trying to enroll in the Microsoft AI Cloud Partner Program and as a CSP Indirect Reseller. Every piece of our information is valid: the legal business name and registered address match our national company registry exactly, we own our email domain, we have a live business website, and the primary contact is a real named individual on a company-domain email. There is nothing about our company that is unclear or unverifiable. Despite this, our verification keeps getting rejected — and every single time we appeal or contact support, we receive the exact same generic, copy-paste response with no specifics whatsoever. The entire reply we get, every time, is: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application." That is the whole message. It does not say which check failed (Email ownership? Employment? Business? Due diligence?). It does not say what information was supposedly wrong. It does not say what to fix. The "Fix now" button does not even let us upload anything. We also have a support case open (Case ID 2606080040005279), and it has gone nowhere — front-line support openly tells us they cannot see the vetting details and cannot help. So I have to ask plainly: how is a legitimate, properly registered business supposed to pass a process that gives no actionable feedback at all? It is frankly unacceptable that the only way to reach a human who can actually look at our case is to hunt down a public community forum, two months in, and hope someone responds. This is not a reasonable onboarding experience for partners who simply want to do business with Microsoft. What I am asking for: 1. A manual review of our account by someone who can actually see the vetting result. 2. The specific check that failed and the exact discrepancy found — i.e. tell us what is wrong so we can fix it. 3. Reopening / reset of the closed application. We can immediately provide every supporting document — company registry extract, VAT and DUNS records, domain ownership invoice, and government-issued ID for the primary contact. To keep things private, I will share full account details via direct message on request. We genuinely want to be a Microsoft partner. We just need someone to tell us what to fix instead of sending the same closed-application email on a loop. Thank you, Armin Partner ID: 7106145 Support Case ID: 2606080040005279Explore curated Microsoft Partner Digital Skilling Journeys
Skilling is foundational for success in an AI-first market. Keeping up with evolving technologies and capabilities better positions you with the skills you need to succeed in an ever-changing market, making it a base-level requirement for sustained growth. As part of our effort to support partners with skilling, we offer Microsoft Partner Digital Skilling Journeys (PDJs), curated presales, sales, and tech skilling experiences designed to enhance your knowledge aligned with partner strategic wins. First-time users may need to register—use your work email credentials to sign up. Curated journeys include: Microsoft Security Copilot Drive Business Transformation with Microsoft Copilot 365 Innovate with Azure AI Platform Drive Windows in the Cloud with Windows 365 Cloud Endpoints Modern Security Operations Data Security for AI Migrate to Azure Drive Business Collaboration and Teamwork with Microsoft Teams Accelerate Data Analytics Journey with Microsoft Fabric Cloud Security These journeys are tailored to your interests, needs, and role within your organization. Select the link relevant to the journey you're interested in, register today on the Skilling Hub using your organizational email credentials, answer a few questions, and you'll receive tech and sales-ready skilling experiences customized to your interests and goals. And to continue supporting you as you grow your revenue, we're hosting our annual MCAPS Start for Partners event on July 22. We encourage you to register today so you can get insights from Microsoft leaders on where we’re investing, our shared priorities, and how to activate AI-led opportunities to drive growth this year. Register nowDiscover how Microsoft Marketplace can support your FinOps strategy and cost optimization goals
Learn how Microsoft Marketplace can help organizations streamline cloud procurement, optimize spend visibility, and simplify software purchasing through a FinOps-driven approach. This upcoming Microsoft Marketplace customer office hours session explores how partners and customers can leverage Marketplace capabilities to align cloud investments with business outcomes, improve operational efficiency, and maximize the value of Azure consumption commitments. Read the full event details and see why this session is valuable for organizations focused on cloud financial management, procurement modernization, and Marketplace growth strategies. 👉 Register Here: Microsoft Marketplace as a FinOps platform - Microsoft Marketplace customer office hours
Scale growth with the Marketplace playbook for channel-led sales
Looking to accelerate partner-driven revenue through Microsoft Marketplace? Join this insightful live webinar featuring channel sales experts as they share proven strategies for scaling channel-led growth. Learn how to activate partner opportunities with multiparty private offers, leverage resale-enabled offers to expand your reach, and build a repeatable framework for driving marketplace success through your channel ecosystem. Whether you're looking to strengthen partner engagement or unlock new revenue streams, this session will provide practical guidance you can apply immediately. Learn more and attend The Marketplace playbook for channel-led sales - Microsoft Marketplace partner office hours
Request to Reopen Account Workspace - Employment Verification Failure (Sole Trader Domain Alignment)
Hello Partner Compliance Team, I am writing to request a manual review and escalation to reopen my Partner Center verification workspace. My application was recently rejected at the Employment Verification stage, and my portal is currently displaying a locked banner stating that no appeals are available. Case Context: Legal Entity Name: Tim Martin Trading as TIM S IT Service Partner ID: 7123007 Structure: Registered Australian Sole Trader Root Cause & Corrective Action: The automated system appears to have flagged a domain misalignment because my primary login/contact email was initially set to a legacy domain (email address removed for privacy reasons). Because I operate as a sole trader, this legacy domain and my primary business domain are both fully registered under my exact same Australian Business Number (ABN). Furthermore, my official corporate business domain is already fully DNS-verified and linked directly as an active domain inside this exact same Microsoft tenant. Because the portal is currently locked, I am unable to modify the primary contact fields or upload supporting documentation to clear this automated flag. Request: Could a verification analyst please manually reopen my legal info workspace? This will allow me to align the primary contact email with the tenant's primary verified business domain and provide our official Australian Business Register (ABR) documentation to complete the process. Thank you for your time and assistance in resolving this loop.Build AI skills at Microsoft AI Skills Fest
Register now for Microsoft AI Skills Fest, a no-cost digital skilling event taking place June 8–12. Designed so partners can stay ahead in the rapidly evolving AI landscape, attendees can build in-demand AI skills, gain practical insights, and discover ways to deliver innovative solutions, deepen customer relationships, and stay competitive in a fast-changing market. Get ready to lead Frontier Transformation If you’re a solution engineer or architect building AI agents across the Frontier stack—including Microsoft 365 Copilot, Microsoft Foundry, Copilot Studio, GitHub Copilot, Fabric, and Agent 365—you can validate your expertise with the Frontier Transformation Engineer badge. Want to fast-track your badge completion? Join us at the Frontier Transformation Engineer Summit on June 9 for a live, expert-led skilling experience where you’ll explore how to use Microsoft Agent Factory at scale, build your expertise, demonstrate organizational readiness, and lead Frontier Transformation for your customers.2026 Training Services Partner of the Year Nominations Close July 7, 2026
Partner nominations for the 2026 Training Services Partner of the Year Award opened on June 1 and will close at 6 PM Pacific on Tuesday, July 7, 2026. This is an opportunity to highlight the innovation, customer success, and impact your organization delivers. Eligibility requirements: 1 or more Training Services Partner Solution Area badges as of June 1, 2026. Even if you do not qualify for the Training Services Partner of the Year Award, I encourage you to explore the site for other awards you may be eligible for, including other partner types, regional, and country awards. Blog announcement Awards site Guidelines doc for all awards (download) Nomination tool support / questions: potyasup@microsoft.com Public announcement of winners and finalists: November 11, 2026Enrollment blocked by trust verification - cannot publish Excel add-in
Hello, I am trying to enroll in the Microsoft 365 and Copilot program to publish an Excel add-in on AppSource. My enrollment is being blocked by the automated trust check immediately after submitting company information. Reference number: 715-123160 Transaction ID: 9c3fc538-f972-4ea3-bdd1-9056cc9ea9f2 Correlation ID: eb079fa4-1be5-4eca-8458-ac7eb738eacd Because the enrollment was blocked at this stage, no Partner Center workspace was created, so I cannot open a support ticket through the normal method. Please escalate this to the Partner Trust & Safety / Vetting team for manual review. Thank you.Discover new Microsoft Marketplace innovations announced at Microsoft Build
At Microsoft Build, Microsoft shared new opportunities for software development companies and partners to build, scale, and monetize AI apps and agents through Microsoft Marketplace. Explore how Microsoft Marketplace is helping software companies accelerate go-to-market strategies, expand customer reach, simplify procurement, and unlock new revenue opportunities across the Microsoft ecosystem. Learn how organizations can take advantage of Azure and Marketplace capabilities to support AI innovation and deliver enterprise-ready solutions faster. Whether you’re building intelligent applications, growing your commercial marketplace presence, or exploring new ways to monetize AI-powered solutions, this is a valuable resource for understanding the latest Microsoft Marketplace announcements and opportunities coming out of Build. 👉 Read more: Build, scale, and monetize apps and agents with Microsoft Marketplace
Application closed by Support after following their instructions: Partner ID 7114215
The below email from Microsoft Support was sent to me, instructing me that I needed to update the address on the account from the mailing address to the physical address that matches the Articles of Incorporation. Dear Luke: Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. ADDRESS MISMATCHED FOR Business Verification If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details. Your account details: Company Name: REDACTED Address: REDACTED If you need additional information to update, your profile, you can find it here. All submitted documents must have an expiration date that is at least two months in the future. I then responded with the below email, confirming the change per the instructions. After this, my account was closed and Microsoft support has given me generic templated responses with no detail as to why. I had only used 2 out of my 3 verification attempts for the last step and I now cannot restart the process. Request: Please reopen my application so I can complete verification once my updated documents are available, or advise on the correct path to do so. Thank you for the clarification I have updated our Partner Center legal address from REDACTED (mailing address) to (REDACTED) to match our Delaware Certificate of Incorporation. This is our official Delaware registered office address. Do I now need to re-upload the certificate of incorporation, or what are the next steps?New community feature: automatic follow link for community sites
The Microsoft Tech Community now has a feature that allows community members to follow any site within the community (for example, this discussion board or the Marketplace blog). To do this, simply add ?action=follow to the end of any site within the community. You will then get a notification asking if you would like to follow that space. "Following" a site allows you to get notifications for activity on that site, such as new posts, replies to comments you posted, when a post you are following is marked as "solved," etc. Here are the links to follow relevant both Marketplace community sites: Marketplace discussion board Marketplace blog Marketplace community events
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Get step-by-step guidance and go-to-market resources to help you recruit and activate partners for channel-led sales through Microsoft Marketplace. With the expansion of channel-led sales capabilitie...
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As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
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Recent Blogs
- 1 MIN READDP-3011 will be retiring September 30, 2026Jun 16, 2026
- 18 MIN READLearn about 213 new offers that went live in Microsoft Marketplace, a single destination to find, try, and buy cloud solutions, AI apps, and agents to meet your business needs.Jun 16, 2026
