Recent Discussions
Account Verification after Publishing Driver
Hi everyone, I successfully submitted a kernel driver to Microsoft several years ago and was able to see my driver's statistics for a while after that. Now, Microsoft wants me to go through account verification (developer id:86985290). My EV Certificate that I used to submit my driver to Microsoft has already expired. Was the account verification process triggered by expiration of my EV Certificate or it is not related? If I do the account verification, will I be able to see my driver's statistics without getting a new EV Certificate? Thanks, OlekICYMI | Partner Blog | Your FY27 partner skilling roadmap: What’s new and where to start
by Justin Slade, Senior Director, Strategy, Microsoft Global Partner Skilling Welcome to FY27 and the latest Microsoft Partner Skilling updates. As AI continues to reshape how customers evaluate, buy, and adopt technology, skilling is becoming a practical growth lever across partner roles, from sales and presales to solution architecture, delivery, and customer success. Whether you are building AI solutions, scaling Microsoft 365 Copilot practices, preparing for agent opportunities, or aligning your team to Microsoft AI Cloud Partner Program requirements, this month’s updates give you a clearer path to build the capabilities customers expect. The Microsoft Partner Skilling Hub is the central destination to start, offering no-cost partner skilling across Microsoft Cloud solution areas, with live, in-person, virtual, and on-demand learning tracks for multiple roles and technical certifications. Continue reading blog here
📅Don't miss: Microsoft Elevate FY27 Partner Kickoff (Virtual Event)
The Microsoft Elevate FY27 Partner Kickoff returns this year as two focused, virtual experiences—one for Nonprofit and one for Education—so you can engage more deeply with the insights most relevant to your business. These sessions are designed to help you align early to FY27 priorities and accelerate your go-to-market strategy with clarity and confidence. Join to: Align to Microsoft Elevate FY27 strategy and investments Build and sell AI, Copilot, and cloud solutions Unlock programs, incentives, and co-sell opportunities Choose the experience that matches your business focus and gain actionable guidance to drive pipeline and stay competitive in the year ahead. 👉 Register here: FY27 Microsoft Elevate Partner Kickoff (Nonprofit) – September 1 FY27 Microsoft Elevate Partner Kickoff (Education) – September 2Gain an early view of the Microsoft priorities shaping FY27
As AI innovation, agentic applications, and Microsoft Marketplace opportunities continue to reshape customer demand, early alignment has never been more important. This Microsoft Marketplace community article explores why MCAPS Start for Partners on July 22 is a key moment for Software Development Company (SDC) partners, ISVs, and Marketplace publishers looking to align with Microsoft’s FY27 priorities. Learn how Microsoft Marketplace investments, co-sell opportunities, app modernization initiatives, and emerging AI trends can influence your growth strategy, solution roadmap, and customer engagement plans for the year ahead. The article also highlights practical steps partners can take now to strengthen Marketplace readiness, identify areas for differentiation, and translate Microsoft priorities into actionable business outcomes. If your organization develops, sells, or publishes solutions through Microsoft Marketplace, this timely read will help you prepare for the opportunities shaping FY27. 👉 Read the full article: Why MCAPS Start for Partners on July 22 Matters for Software Development Companies
Trust validation blocked Ref:715-123160, unable to enroll Windows Hardware Developer Program
Dear Support Team,My company’s Partner Center enrollment for Windows Hardware Developer Program was blocked by automated trust check. Error text:We are unable to validate your request at this point of time. Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. Reference Number: 715-123160Transaction ID: 48a348d1-1ea3-4cf7-ab8e-c80604f4a94f No workspace generated after block, so I cannot open internal support ticket. All business info is consistent with official license, no proxy/VPN used during operation. Request manual review from Trust & Safety team to unblock my application. I’m ready to submit all legal verification materials.Grow your business globally while selling locally through Microsoft Marketplace
Ready to reach new markets and grow through trusted partner ecosystems? Microsoft is expanding multiparty private offers to Australia, Japan, and South Africa, creating new opportunities for software companies and channel partners to scale globally while selling locally. Discover how Microsoft Marketplace helps partners accelerate co-sell motions, simplify procurement, close larger deals, and unlock new revenue opportunities through partner-led selling. Read the full article: Drive local growth with Microsoft MarketplaceDiscover how Microsoft Marketplace helps accelerate AI innovation
Looking to simplify the path from AI exploration to commercial success? This Microsoft Marketplace event highlights how software development companies can access AI models, streamline procurement and deployment, integrate developer solutions, and scale customer reach through a single trusted platform. Learn practical strategies for packaging, monetizing, and distributing AI-powered solutions across Azure, Microsoft 365, and the broader Microsoft partner ecosystem. Whether you're focused on product development, go-to-market strategy, alliances, procurement, or IT operations, this session offers valuable insights into accelerating time to market and delivering customer value through Microsoft Marketplace. Learn more: https://techcommunity.microsoft.com/event/azureevents/from-ai-evaluation-to-deployment-with-microsoft-marketplace/4537062
Verified publisher: Employment Verification stuck, app closed 'no appeals', no way to act
Hello, I am hoping a Community Manager can help escalate my case to the Partner Vetting team - I am stuck in a loop. Situation: - My verification chain is: Verification Started (OK) > Email (OK) > Identity (OK) > Employment Verification = FAILED, showing "Pending Partner Action" (estimated date 18/07/2026). Business Verification was never reached. - Overall status is "Rejected" and the banner says the application is closed with "no appeals available". - The Verification Summary is view-only and the Legal Info page has no "Resolve"/upload control, so I have literally no way in the portal to provide the action or document the Employment step is waiting for. - Trying "Get support" from Partner Center loops me between a logged-in page and a "sign in" page - I can never reach a support form. My details: - Company: SYAGA CONSULTING (French EURL), SIREN 518489471, 2 Impasse Paul Langevin, 13110 PORT-DE-BOUC, France - this matches our official registry exactly. - I am the Global Administrator and legal representative (Gerant), email address removed for privacy reasons. - I own the domain syaga.fr (DNS-verified custom domain in my Entra tenant; my admin email is on that domain). I can provide domain ownership proof (registrar invoice), a DNS TXT record, or an authorized-representative letter - whatever the Employment step needs. - Microsoft Tenant ID: 6027d81c-ad9b-48f5-9da6-96f1bad11429 ; Partner ID: 6499409. Could a Community Manager please DM me and help escalate to the Vetting / Trust & Safety team so my case can be reopened and I can supply the required Employment verification proof? I only need the badge "verified publisher" for my Entra apps. Thank you very much.
Auto Activation for SaaS Private Offers is a Game Changer!
Shout out to Microsoft Marketplace for launching AUTO ACTIVATION for SaaS private offers. This has simplified our sales operations for Microsoft Marketplace private offers, as well as dramatically improved our seller and customer experience with by eliminating the #1 reason we've historically seen block customers from completing Marketplace SaaS private offer procurement. Auto activation for private offers allows customers to skip the step of going to our SaaS landing page and activate Marketplace SaaS billing by having to SSO with their AAD. The problem with this step is that most of our customers are in regulated industries, and their AAD admins do not allow SSO on SaaS landing pages without enabling profile sharing, which requires a Global Admin to enable. We've encountered far too many times where our customer is scrambling to find their Global Admin so that they can complete the final steps to finish the steps to activate Marketplace SaaS billing. This also puts our sellers in the awkward position of having to help customers diagnose and troubleshoot the situation, which as a rule they are not equipped to, or find a Microsoft resource to help. Now, with this new feature the whole SSO to our SaaS landing page and associated problems are eliminated. Ever since we started using it our customers' procurement experience has been faster and smoother. I'm looking forward to more improvements to the Marketplace experience! Here is the feature: https://learn.microsoft.com/en-us/partner-center/marketplace-offers/create-new-saas-offer-plans#configure-auto-activationFY27 Distributor Incentives - Few Questions
Dear team, We are a Distributor and need to understand better the mechanics of the FY27 incentives. More specifically, please find below the questions we need to sort the soonest possible: Regarding the growth accelerator, is there any minimum threshold above which we are eligible to receive the 10% rebate or the growth applies even to one new additional licenses? Again, regarding the growth accelerator, the 10% rebates applies only to the new licenses added or to the new total number of licenses following the additions? Example: current config. with 100x ME5. We plan to add 100x more ME5. Will we have to apply the 10% rebate on the new 100x ME5 or to the total 200 ME5? Thank you so much for your clarifications that are crucial for our business planning! Warm regards, NickCan the Missing Piece Be Found on Microsoft Marketplace?
For SMEs looking to get even more value from Microsoft 365, Microsoft Marketplace is a trusted and secure way to discover solutions that are easy to deploy and integrate with the tools teams already use every day. One solution worth exploring is Klynke. Klynke helps organizations understand how time is spent across projects, customers, and daily activities. By connecting data from Microsoft Teams, Outlook, and Planner, Klynke provides a complete view of work hours, meetings, and tasks in one place. With Klynke, businesses can: ✅ Track time across projects and customers ✅ Gain better visibility into team productivity ✅ Improve project planning and resource allocation ✅ Make more informed business decisions For Microsoft partners, Klynke is a valuable addition to a Microsoft 365 offering, helping customers turn existing Microsoft data into actionable insights without changing the way they work. Microsoft Marketplace makes finding, deploying, and managing trusted business applications simple, allowing organizations to adopt solutions with confidence. Looking for the missing piece in your Microsoft 365 environment? Explore Klynke on Microsoft Marketplace and discover how better visibility into time can lead to smarter decisions and improved business outcomes.A cautionary tale if you have customers who use Coupa
We learned the very very very hard way that next-day Marketplace invoicing does NOT play nicely with Coupa. Here's what happened: Back in April, we closed a Marketplace transaction via private offer with one of our enterprise customers. Not a new customer, either - this was for a license extension with a current customer with which we'd transacted through Marketplace twice before. 30 days go by, and Partner Center still shows the invoice as 'uncollected.' 60 days go by, and Partner Center still shows the invoice as 'uncollected.' I open a ticket with Marketplace support. And kudos to them, they pick up my ticket within an hour. "Customer hasn't paid the invoice," they tell us. So now we are forced to take on the role of collections agency for a Microsoft invoice our customer hasn't paid and for which we don't know why they haven't paid. (Partner Center's Revenue reports are rather light on useful details.) Our buyer inside the customer also has no idea why the invoice wasn't paid: She sits far away from the folks who pay the Microsoft bills. Her colleague in IT who pushed the buttons to purchase the private offer likewise has no idea why the invoice wasn't paid: He too sits far away from accounts payable. We're baffled because never before have we had any delay in getting our payouts for this customer's Marketplace purchases. Our first thought is okay, maybe they now have custom net 60 payment terms with Microsoft. (A different issue we experienced on a different delayed payout back in January!) After ten days of intensive investigations involving nearly a dozen different people, we finally discover the source of the issue: The customer pays its Microsoft bills through Coupa, BUT: they did NOT know about nor integrate into Coupa workflow the (relatively new) next-day invoicing mechanism for Marketplace transactions. For their accounts payable team, if an invoice doesn't land in Coupa, it doesn't exist. The invoice for this Marketplace purchase was generated, but it got sent . . . nowhere, I guess? So in picking up my support ticket, Marketplace Support could only say "Customer hasn't paid the invoice." They probably had no way to know the correct response was "Customer hasn't received the invoice." Moral of the story: Ask your customers if they use Coupa. And if yes, prepare them for the possibility they might not receive the invoice for your software.
MAICPP enrollment blocked / Legal Info empty — please escalate to Vetting team
Hello Partner Compliance / Vetting team, I'm trying to complete publisher verification for an Entra app registration, which requires enrolling in the Microsoft AI Cloud Partner Program (MAICPP). The enrollment is blocked and I cannot get past it: - In Partner Center, the "Microsoft AI Cloud Partner Program" option is greyed out / not selectable when I try to enroll from Account Settings > Programs. - The Legal Info page only shows a loading spinner and never loads any content. - The Identifiers page is empty — no Partner ID (PGA) is listed. - When I tried to create a support request in Partner Center, it repeatedly failed with "An error occurred while creating your support request. Please wait 10 minutes and try again," across many attempts over two days. - Support for Business / admin center says I have no support entitlements, so I can't open a technical ticket there either. The Norwegian support phone numbers do not connect. Background: I originally had an account collision — the same email existed as both a personal Microsoft account and a work account — which kept logging me in as the personal account. I've since created a clean work account (Global Administrator) in my tenant to resolve that, and all technical prerequisites are in place: my custom domain is DNS-verified in the tenant and set as primary, and the app registration's publisher domain is set to that custom domain. Company: LunaCatch AS (a registered Norwegian limited company). We are a legitimate, newly registered business and all details match our official government records (Brønnøysundregistrene / the Norwegian business register). I have the official company registration certificate ready to provide. Could a moderator please escalate this to the Partner Trust & Safety / Vetting team to: 1. Review why the enrollment / vetting is blocked, 2. Reset or reopen it so I can complete company verification, and 3. Advise exactly what documentation is required and where to upload it. I'm happy to provide my Tenant ID, organization number, and verification documents privately via DM. Thank you.Unlock cloud value through Microsoft Marketplace
Discover how Microsoft Marketplace is enabling organizations to transform cloud spend into strategic business value through FinOps. By streamlining procurement, improving cost visibility, and enhancing financial governance, Microsoft Marketplace supports more effective cloud financial management at scale. Learn how to align IT and finance priorities while unlocking greater efficiency and control across your cloud investments. Read the full article here: Microsoft Marketplace as a platform to support FinOps
Blocked enrollment, Trust Code 715-123160
with reference number: 715-123160 and transaction ID: 031f6984-2e99-4f97-a953-47eafc6ffb64. my account is blocked from enrollment to the commercial marketplace please help i would provide every legal details about me and my company to build trust please helpMicrosoft Elevate Partner Community Call – This Thursday!
⏰ REMINDER ⏰ The July Microsoft Elevate Partner Community Call is happening this Thursday. Join fellow nonprofit and education partners for the latest updates, opportunities, and community discussion designed to help you grow your impact with Microsoft. Bring your questions, connect with peers, and stay informed on programs, investments, and upcoming opportunities across the Elevate ecosystem. 👉 Sign up here for the monthly series
Commercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Can anyone please hell me to solve the enrollment issue Thank you.Enrollment blocked by "Runs on Trust" cannot open ticket,please escalate to Partner Trust & Safety
Hi — my MAICPP enrollment was blocked at the trust-verification stage: "Microsoft runs on trust… your request was blocked," reference number 715-123160 (transaction ID displayed as "undefined"). Because it blocked before a workspace was created, I cannot open a support ticket — the Contact Support flow has no submit option. I am the Global Admin of the tenant. Could you please escalate to the Partner Trust & Safety team to review my verification and advise next steps? Legal entity: J.D.'S OTZ ACADEMY LLC Tenant ID: 5a9b9120-d943-40ca-b803-e7dcdc07e734 Sign-in: mailto:email address removed for privacy reasons D-U-N-S: 11-930-3322 · business name/address/EIN entered and matching IRS/registry recordsCommercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Could you please advise how I can have my enrollment routed to the Partner Trust & Safety (Vetting) team for manual review? I can provide my Tenant ID, Correlation ID, Transaction ID, and business verification documents privately if required. Thank you.
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