Recent Discussions
Subject: Delivering Microsoft AI Certifications in a 5-Month MOOC Format
Hi, As an active MCT and Training Services Partner (TSP), we are looking to expand our delivery beyond standard 5-day intensives like AI-102 Certifications. With the latest Microsoft AI certifications for business and tech professionals, we aim to offer a 5-month, long-form MOOC curriculum directly via our TSP portal (similar to the Microsoft AI & ML Engineering Professional Certificate model). We are seeking the correct contact within Microsoft Worldwide Learning to discuss a partnership for TSPs to deliver these extended 'Professional Certificate' programs and the licensing required for multi-month, modular learning formats. We believe this paced approach is key for students to truly master AI. Any direction would be greatly appreciated. Best regards, vk2
Partner Center enrollment blocked — Trust Code 715-123160, requesting manual review
Our company Veri-Tech, Inc. (DUNS 144980978, EIN 41-4881091) is a newly incorporated ISV building a Microsoft 365 compliance SaaS platform. We are attempting to enroll in the Microsoft AI Cloud Partner Program on our veri-tech.net tenant but enrollment is blocked by the trust check. We were previously using the domain Veri-Docs.net and suspect that may be one of the issues. We still own that domain but migrated to Veri-Tech.net. We cannot open a support ticket because the workspace dropdown is empty (known issue for blocked enrollments). Reference: 715-123160 Transaction ID: 5af23702-444a-4445-8e95-2deee3725858 Correlation ID: 37a4fe58-7dd2-47e3-86d8-63201771fed7 Tenant: veri-tech.net (9f4013fc-c093-45b1-9774-fce211cd0359) DUNS: 144980978 Contact: mailto:email address removed for privacy reasons Requesting expedited manual review and enrollment reset. Thank you
What changed for co-sell after QRP retirement — what ISVs should update now
Microsoft retired QRP last week and consolidated referrals into Partner Center. What most ISVs haven't caught yet is that the new AI-based matching reads your solution descriptions and industry tags differently than QRP did. If your listing hasn't been updated since early 2025, you may be getting matched to lower-quality leads or missed entirely. Three things worth reviewing now: your solution area tags, your customer segment fields, and your co-sell 1-pager format. Happy to share more detail on what I've seen reviewing several listings. Drop your questions below.
Request for Country-Level Access in LPxP
Hello Team, I am unable to get the access to view locations across multiple countries under Trainocate Holdings. I kindly request your assistance in granting this access, as it is essential for my reporting tasks and for monitoring class status across regions. It would be great, if you could assist me with access to get this view as below:
Direct Bill - Suspended
Hello Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason. We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails. At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions. I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management. Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process? Any help would be greatly appreciated. Thanks in advance. DanielReshaping enterprise go-to-market with Microsoft Marketplace and ecosystem partnerships
As the pace of enterprise transformation accelerates, we’re seeing a fundamental shift in how organizations go to market—and it’s being powered by ecosystems, not silos. Partner1 recently hosted two industry events where we explored how Microsoft Marketplace is becoming a central engine for this change, helping partners unlock new routes to growth while making it easier for customers to discover, buy, and deploy innovative solutions. From AI-driven offerings to multiparty private offers and deeper channel integrations, Marketplace is redefining how partnerships come together to deliver end-to-end value. It’s not just about listing solutions—it’s about creating scalable, repeatable growth through a connected ecosystem that meets customers where and how they want to buy. If you’re thinking about how to evolve your go-to-market strategy, scale with partners, or tap into new revenue opportunities, this is a conversation you won’t want to miss. Read the full article to see how Marketplace and ecosystem partnerships are reshaping enterprise go-to-market—and what it means for your business. How Microsoft Marketplace and ecosystem partnerships are reshaping enterprise go-to-market | Microsoft Community HubWhy to include Azure in your multi-cloud strategy
For software companies building on AWS, adding Azure isn’t just a technical decision—it’s a growth strategy. In this Marketplace blog, learn how replicating your solution to Azure can unlock access to Microsoft’s global seller network, enterprise customers, and commercial marketplace incentives that can reduce procurement friction and accelerate deal velocity. The article breaks down the business case, the role of Marketplace and co-sell, and the financial incentives available to partners—plus practical guidance on when and how to get started. Read the full article to understand why expanding to Azure is increasingly a go-to-market decision, not just an infrastructure one. Replicating solutions to Azure: The business case, the incentives, and how to get there fast | Microsoft Community Hub Learn more and join the April 2nd webinar for live Q&A Why Azure belongs in your multicloud strategy - Microsoft Marketplace CommunitySeamless private offers are critical to closing negotiated deals faster in Microsoft Marketplace
The Seamless Marketplace private offers: creation to customer use | Microsoft Community Hub article walks through the end‑to‑end private offer journey, from creation in Partner Center to customer purchase and solution activation. Learn how Marketplace private offers support flexible selling motions, reduce friction for buyers, and help partners deliver a more streamlined purchasing experience. If you’re looking to strengthen your Marketplace transactions and improve deal execution, this is a must‑read. To learn more and have questions answered join the live webinar on April 15, Seamless private offers: From creation to purchase and activation - Microsoft Marketplace Community, where we will share an end-to-end walkthrough of private offer execution with a live demo and Q&A.
Unified for Partners (UfP)
Hello! A few months ago at Microsoft Ignite, Dan Rippey shared an update on The Future of Partner Support - Customer + Partner + Microsoft. Dan brought 'Unified for Partners' center stage and mentioned that Microsoft is going into listening mode and taking partner feedback. It's easy to share feedback with Microsoft by visiting booths at Ignite. What are some ways partners can share feedback with Dan and others at Microsoft year round? For reference, we have a signed NDA with Microsoft if that helps! My first thought are the two community calls that were running for most of 2025. They were the CSP Technical Training Series and Microsoft Partner Community Q&A Call. However, I don't see any upcoming events scheduled... Thanks! -jon
How are Dynamics 365 partners handling complex legacy-to-cloud transitions today?
Hi all, I’m interested in understanding how partners are currently approaching complex ERP modernization scenarios, especially when working with long-standing legacy systems and heavily customized environments. From a partner delivery and strategy perspective: Are you seeing more clients choosing full reimplementation vs phased migration? How are you handling deeply customized legacy environments during transition to D365 Finance & SCM? What’s the biggest challenge today, technical complexity, client mindset, or cost justification? Are clients more open to cloud now, or still preferring hybrid/extended legacy setups? How are you positioning value when clients feel their current system is “good enough”? Would be great to hear real partner experiences across industries.Microsoft Training Services Partner Designation – Courseware & Completion Tracking Guidance Needed
Hi everyone, I am are currently exploring the process of achieving the Microsoft Training Services designation and would appreciate guidance from those who have already gone through this journey. Based on my understanding, courseware completions and related requirements appear to be key steps in achieving this designation. I would like to confirm if this is accurate and get clarity on the most efficient path forward. Specifically, I am looking for insights on the following: Courseware Requirements 1. Which official courses are required, and how are they typically delivered? Access to Training Materials 2. Is there a specific portal or program through which Microsoft-approved courseware can be obtained? Tracking Completions 3. How are course completions tracked and reflected within the partner account? Post-Training Process 4. What is the process for issuing achievement codes and conducting official post-training surveys (such as Metrics That Matter)? Any guidance, shared experiences, or recommended best practices would be greatly appreciated. Thank you in advance!Adding Azure into your multicloud strategy
Building a multicloud strategy? Learn why Azure plays a critical role in accelerating Marketplace success. Join WeTransact at the April 2nd Microsoft Marketplace webinar to explore how aligning Azure with your multicloud approach can help you increase deal size, unlock co-sell opportunities, and move faster using Microsoft tools, funding, and incentives. You’ll gain practical guidance on replication, modernization, and next steps to drive long-term Marketplace momentum. Learn more and attend: Why Azure belongs in your multicloud strategy - Microsoft Marketplace CommunitySecuring AI agents in the agentic era
As AI agents take on more autonomous roles across enterprise applications, security must evolve just as quickly. In this article, explore a practical security playbook for the agentic era—covering key risks, governance considerations, and foundational principles for deploying and scaling AI agents responsibly. You’ll also learn why these security considerations matter for solutions built, published, and transacted through Microsoft Marketplace, where trust, compliance, and enterprise readiness are essential. Read the full article to understand what secure AI agent adoption means for today’s enterprises—and Marketplace publishers. Securing AI agents: The enterprise security playbook for the agentic era | Microsoft Community HubThis Week on the Fabric Engineering Connection
After a two‑week pause for FABCON & SQLCON - The Microsoft Fabric & SQL Community Conferences, we’re excited to welcome partners back for our first Fabric Engineering Connection call since the conference. Welcome back—and what a great way to restart the conversation! 🙌 This week’s sessions bring partners closer to the people building Microsoft Fabric, with timely insights and takeaways straight from FabCon. 🎙 What’s on the agenda: Fabric AI‑Powered Automation for Pro‑Developers (Americas & EMEA) presented by Evelina Alroy-Brin and Hasan Abo-Shally Recap of Data Warehouse announcements from FabCon presented by Rakesh Krishnan and Tino Tereshko 🇺🇦 🌍 Session times: Americas & EMEA: Wednesday, March 25 | 8–9 AM PT APAC: Thursday, March 26 | 1–2 AM UTC / Wednesday, March 25 | 5–6 PM PT These calls are a great opportunity to reconnect after FabCon, hear directly from engineering, and dig deeper into what’s new—and what’s next—for Microsoft Fabric. 👉 Participation is open to members of the Fabric Partner Community. Join here: https://aka.ms/JoinFabricPartnerCommunityBusiness account vetting
Hello, My business account was already fully vetted and suddenly it went again to "Non-compliant". I've opened a support ticket a month ago (#2602260040002250) but so far I only got generic "we are looking into it" replies. This is now severely impacting my business because I can't publish my product on the Microsoft Store, which means I'm actively losing revenue. Can someone please look into it and tell me at least what the status is and a rough timeline for the solution? If no solution can be found any time soon, I'll have to move away from the Microsoft Store and find other means of distribution. Thank you and kind regards, Martin
New Partner Signup for Company Stuck in catch 22 loop
I want to start by saying that I've had the displeasure for more than a decade as a developer publishing apps on the fruit company and lil green robot company's platforms without anywhere as close to the amount of user confusion and dead ends as here on Microsoft. I started my user journey to sign up for a company account at https://storedeveloper.microsoft.com/en-US/onboarding After a few steps I was delightfully greeted with this, despite being obviously logged into the account to even access these forms: I later found out that the account maybe needs to be re-verified since the platform might not share verification state with the windows live account. After verifying my email again, I fill out all my company info with DUNS number and opt to import all info. Therefore negating any risk of mismatch between whats in DUNS and what's entered. I'm then shown this. So I'm honestly incredibly confused here. If we believe the yellow warning box, then there is nothing to do and the application is closed. But then the red text says pending partner action, that I have things to do. But if I go to the legal info page, I see that I have actions to do. What those are I have no idea Ok so at this point I obviously start searching for support routes. We have two avenues that I've seen mentioned over and over in: https://techcommunity.microsoft.com/discussions Option A How to appeal a rejected partner profile in the verification process | Microsoft Community Hub Option Bhttps://partner.microsoft.com/en-us/support?stage=1 According to option A, an employment verification failure is when I can't confirm that the email domain is owned by the company. After following links, I'm led to https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses#check-your-verification-status According to this document, I'm to click the "Resolve" button to begin dragging documents in. Except in reality, the version of the site Im seeing has a get support button which takes me to : https://learn.microsoft.com/en-us/partner-center/support/report-problems-with-partner-center Im now shown two more options to resolve things myself. Option #1: use the ai assistant. But the Ai Assistant flow requires a workspace which I don't have. I presume because I don't have a valid account. Therein creating a catch22 Option#2: Use traditional support: Except the ? button is not there in my portal: What is going on here? What am I supposed to be doing to resolve this? What a strenuous career it is that I’ve chosen! I cannot make you understand. I cannot make anyone understand what is happening inside me. I cannot even explain it to myself.Unable to create support tickets Partner Launch Benefits purchase failing but billing profile valid
Hello, I am currently blocked in Partner Center and unable to proceed due to multiple issues: Support tickets cannot be created Whenever I try to create a support request, I receive an error asking me to retry in 10 minutes. This issue persists across multiple attempts and effectively blocks any access to official support. Partner Launch Benefits purchase fails at checkout When attempting to purchase Partner Launch Benefits, I receive the following error: "Kindly change the payment type to wire transfer and retry. In case the problem persists, please wait for 24 hours before trying again." Reference number: 715 123160 (Transaction ID available if needed) Billing profile status Billing profile is active (green) Account is eligible to purchase No visible validation issues Environment details: Location: Belgium Partner Center language: en-US Issue reproduced across browsers and sessions Impact: I am completely blocked: Cannot contact support Cannot complete required purchase Cannot progress in the Partner program Request: Could a Microsoft representative: Investigate the billing/payment issue Enable support ticket creation for this account Advise on how to unblock the purchase flow I can provide full reference and transaction details privately if required. Thank you in advance.
Recent Blogs
- 1 MIN READMicrosoft partners like Quokka, Relativity ODA LLC, and Belinda CZ s.r.o. deliver transact-capable offers, which allow you to purchase directly from Microsoft Marketplace. Learn about these offe...Apr 08, 2026
- Learn about 104 new offers that went live in Microsoft Marketplace, a single destination to find, try, and buy cloud solutions, AI apps, and agents to meet your business needs.Apr 07, 2026
