Forum Discussion
Community ManagerICYMI: How to become a Partner at Microsoft. The first "how-to" Guide
This is an older post, but most of the information still holds true. Pinning here as a resource.
How to become a Partner at Microsoft. The first "how-to" Guide - Microsoft Community Hub
11 Replies
We followed the complete guide but still get rejected. We tried to contact support to get some more information. From our side everything is valid and do comply with all the requirements.
After opening a support case we always receive the default response:
""Dear Armin,
We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application.
Thank you,
""
I am posting here out of frustration, because after two months we have run out of other options.
how is a legitimate, properly registered business supposed to pass a process that gives no actionable feedback at all? It is frankly unacceptable that the only way to reach a human who can actually look at our case is to hunt down a public community forum, two months in, and hope someone responds. This is not a reasonable onboarding experience for partners who simply want to do business with Microsoft.
We can immediately provide every supporting document — company registry extract, VAT and DUNS records, domain ownership invoice, and government-issued ID for the primary contact. To keep things private, I will share full account details via direct message on request.
- JillArmourMicrosoft
ArminMansory I'm sorry to hear of your troubles here. Other partners have been having the same issues. This is not a support portal, so I can't help you in that manner. The best way to do this is through a support ticket. but I'll send you a PM.
- Hello Jill, thank you for the great work you do on this community. I have followed the guide and have spent maybe 15 hours now trying to register as a partner to join the AI Cloud program. After completing the Company Information form, it verifies our D-U-N-S Number etc. When I hit the Accept and Continue button, hourglass spins for about 5 seconds and then goes back to normal - no error messages nothing. Who may I contact to help please?
Thanks
Marius- JillArmourMicrosoft
MJvdM I would submit a support ticket: Partner Center Support
JillArmourMicrosoft Hello Jill, thank you for responding. Unfortunately, I have tried but since I cannot select a Workspace, I can't proceed. I might be missing something but can't find any articles in the Partner Center Howtos.
The Partner Center cannot verify the identity, indicating a name error.
No matter how the order is adjusted, whether the first name is the surname or the given name, it doesn't work. I created a request(TrackingID#2405220030003428) but received no response. This issue has been unresolved for three months, despite submitting various relevant company information, and the identity still hasn't been verified.
As a result, the driver cannot be submitted, and the driver certificate is completely unusable.
- JillArmourMicrosoft
yuchangping support says: partner's application has been approved at the identity step and is continuing through the vetting process.
Can you confirm?
- What happens after I get approval? I still need to verify my identity, and then the endless loop continues to fail. The names are obviously the same, so I confirmed again and captured the packet to see the problem. It shows that firstname and lastname are both my fullname. So shouldn't this error be fixed? No matter how I adjust it, I can't pass the verification.
Moreover, after such a long time, I submitted our company’s business license, but my personal identity kept getting interrupted. Can’t we conduct manual review? I can provide whatever information Microsoft needs, but Microsoft support keeps me facing a problematic program without any processing. I've been trying every day to figure out a way to fix the problem, but disappointingly, Microsoft support only gets back to me every few days and the problem hasn't been solved yet.
