Recent Discussions
Checking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.
Deployments calculation for Modern Work
Deployments score is calculated by dividing the Active usage values by the Qualified usage values and multiplying by 100 - this result must be greater than or equal to 40 percent, in order for achieving points required for membership qualification, If the results are less than 40 percent, then the customer in question will not meet the basic requirements, and no points are given. As of now, the Active usage value is the number of licenses available on a tenant, and not the actual amount of active users with a valid license assigned. Customers often have licenses with yearly commitment and also have an overage of MS 365 licenses, due to employee hirings and layoffs. This means that the calculated usage percentage if mostly lower than the real life percentages and can never reach 100%. If a customer has a negative development in employee count during the year, it can result in a declining usage score, negatively affecting the points required for the Partners membership eligibility. This even if the actual usage percentage in the customer's end is increasing. We think that the calculation for Deployment score should be changed to reflect the number of acutal active and licensed users (like the Active usage value) , and not be based on the number of licenses available on the tenant.i have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.
NEWSLETTER: Nonprofit Partner Community Update | October 2025
We’re excited to announce the release of the October 2025 edition of the Nonprofit Partner Community Update! Download the Nonprofit Partner Community Update | October 2025! This month’s publication is packed with new resources, program announcements, and partner enablement opportunities designed to support your success in the nonprofit sector. 🔍 What’s Inside: FY26 Nonprofit Partner Kickoff Resources – including session recordings, decks, and a feedback survey. Partner Readiness & Demand Generation Programs – six Microsoft Elevate initiatives to accelerate awareness and growth. Campaign-in-a-Box – ready-to-use marketing assets for nonprofit outreach. Updated Nonprofit Partner Readiness Site – now featuring simplified navigation and new AI-powered solution plays. Partner Marketing-as-a-Service (PMaaS) and Event Co-Marketing Programs – to help amplify your impact. New Nonprofit Events Site – a centralized hub for discovering free virtual and in-person events. New Nonprofit Validation Partner – Microsoft has partnered with Goodstack to streamline eligibility verification. Featured Customer Success Story & Resource Materials – real-world examples of nonprofit transformation with resources to replicate your own success. 📄 Read more ...
Pending Oct 1 Direct Bill requirement changes.
Has anyone figured out a way to move Azure Plan subscriptions from Direct CSP to Indirect CSP without incurring customer downtime? Microsofts stance on this is absurd. Move and rebuild resources in a new Azure Plan subscription because technically Microsoft cannot reassign billing and they cornered all their new as of last year direct bill partners into tripling their revenue in 5 months with their May 2025 announcement. (300k to 1M) My clients have resources deployed that are supported but discontinued for new deployments and have global resources that cannot be subscription moved. None of this work was planned in their development budgets. I'm supposed to give them an extended, unplanned downtime so that their subscriptions are not locked due to these new Direct bill requirements. Every part of this move requires downtime in operations that was not requested by my customers. They will not look at the business continuity outage Microsoft is causing them favorably. Has anyone made any headway towards a reasonable solution to the problem. Thanks Derek Licciardi
CSP Indirect Reseller Status Deactivated – Guidance Needed
Hello, In Partner Center, our CSP Indirect Reseller status is currently showing as Deactivated. Because of this, we are unable to manage customers or subscriptions. I would like to know: What are the common reasons this Deactivation occurs? What corrective actions are typically required to reactivate the reseller status? Should this be handled directly with Microsoft Partner Support, or escalated through the assigned indirect provider? Any guidance or best practices from the community would be very helpful. Thank you.
Request for Private Link Support in Microsoft Office Add-in Store
I'm currently in the process of publishing an Office Add-in. From what I’ve observed in Microsoft’s add-in review process, there doesn’t seem to be a way to create a preview or private link for an add-in published to the store. I’d like to obtain a private link to test the add-in across different platforms before making it publicly available. This would help ensure there are no issues when users install it from the store on various platforms. Other cloud providers, such as Google, offer similar functionality for their Google Workspace add-ons, allowing developers to test and share private versions before public release. Microsoft should consider providing a similar feature for Office Add-ins to support better testing, validation, and rollout strategies
NEW! Microsoft 365 Customer Self-Serve Template for CSP partners
We’re excited to share the Microsoft 365 Customer Self-Serve Template to support your self-serve capabilities and insights for optimizing the commerce experience. Today, online buying is the norm, and customers are increasingly looking for one-stop shopping with a self-serve experience that’s fast, convenient, and on demand. The Customer Self-Serve Template gives you the tools to offer a seamless self-serve experience, streamlining the customer journey. Whether you leverage the content for new customer acquisition or for customer expansion, this quick-start guide will help you optimize the customer purchasing and provisioning process. With your self-serve capabilities in place, customers can easily choose, pay for, and auto-provision users on Microsoft 365 without manual partner interaction. https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FCSP-self-serve&data=05%7C02%7Cv-angelaher%40microsoft.com%7Cf8fd3dc979dd4ae5b9a108dcb5996c02%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638584917747112739%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=dWDDrgnsegjak1OP7baxz7vJ0GX%2FMv6JLJWVUZbgSuU%3D&reserved=0
Legal-entities and sub-units in Microsoft Partner Center terms
Hi, I represent several partners with Microsoft, and we are fast growing. In our enterprise, we do as several others, we move around locations, merge them, and restructure to improve efficiency and quality. Recently Microsoft also notified us to update and improve several of our MPN/CSP identifiers with updated information, which resulted in this post about missing features and hidden Microsoft data not available in Partner Center. Starting out as a partner, you add your company in Partner Center, creating your PGA and first PLA account. Your PGA now refers to your legal entity, and your PLA is now a sub-unit under your PGA. So far so good (for a CSP business, you have your PGA be the MPN id and your PLA the CSP id). As time goes by, your business grows and you start buying other MS partner companies. In comes account merge in partner center to the rescue. This will merge your MPN (not CSP, I know, atleast not in terms of your GDAP or customer relationships, but everything else), so that all your competencies, reports and information is updated accordingly. The company you have bought and merged now still has their CSP business, but reporting under your PGA. Both their original PGA and PLA accounts are now PLA under you PGA. So far this seems to be good, but now you are missing out on some data hidden internally in Microsoft, that is nowhere to be seen, and impossible to update: this original merged PGA still refers to the original legal-entity, and the PLA is still NOT connected to your PGA, but the original PGA, which is now a PLA under your PGA. So, something like, Your PGA --> The merged PGA (which is now a PLA) --> The merged PLA. Confused yet? Now, this merged company should at some point in time become something else, maybe a department or separate location of your company. Or maybe you even move that as a department or location below some other company you have in your enterprise portfolio. Now comes the headache of updating your CSP - PLA identifiers with correct legal information. There is currently nowhere you can read what PLA id-s are considered as legal entities, and nowhere your PLA says which legal entity they are connected to. Even filing this with MS partner support is a no-go, this information is hidden so far behind support/MCAIPP/CSP/direct/indirect/vetting/engineering/developers and god knows what, that it is currently not possible to update any of it. Not even getting to read the structure of the identifiers is possible. I hope Microsoft can understand this is a big compliance issue over time. How many tax forms or payout accounts do you need? How many are using the same legal info for the same tax forms? Regardless of being a direct or indirect partner, who should really receive the bill? Who ends up as the owner of the different agreements? (I know this usually works out one way or another, but how many hours could have been saved on partner support if this was not a headache?) We need to be able to see where each identifier is connected in terms of sub-units and legal-entities. Whether by self-service or MS partner support, we need to be able to provide updates on this structure. We need to be able to change any PLA between being a legal entity or a sub-unit, and telling which legal-entity owns the sub-unit or parent legal-entity. Different partners have different setups, we have an enterprise setup where one company fully owns all the others and plan to fully merge them within a single legal entity, but still owned by the enterprise. Others have separate companies working together sharing Microsoft competencies and benefits under one umbrella. Having a way to let Microsoft know about structural changes and having this information visible and correct in partner center is crucial when working as a partner over time. Bonus tip: Most countries, even Norway has officially available records on all companies registered, on official website or by official APIs - by looking up any company registration id, you can have the 100% accurate information for all legal entities, and all sub-units, we even give you the company registration id inside partner center for your benefit.
Tech Talks presents: Employee Self-Service Agent in Copilot Studio
Join us on Thursday, September 25th at 8am PT as Jolene Tam, Senior Product Marketing Manager, M365 & Copilot and Mohanraj Ganesan, Principal Product Manager, Microsoft present 'Employee Self-Service Agent in Copilot Studio'. Join us for an overview and demo of the Employee Self-Service Agent, your single front door for HR and IT support — streamlining how employees get information and get tasks done for their most common workplace scenarios. Jump start your HR and IT support with Employee Self-Service Agent, which works with your existing systems and agents, without users needing to navigate to other tools or apps. In this session, see how you can set up, configure, and extend the Employee Self-Service Agent in Copilot Studio. Reduce implementation time with pre-built connectors to knowledge sources and systems of record, along with accelerators for preconfigured workflows and topics. It’s also highly extensible via Copilot Studio to tailor the agent for your organizational needs. We hope to see you there! Call to Action: Click on the link to save the calendar invite: https://aka.ms/TechTalksInvite View past recordings (sign in required): https://aka.ms/TechTalksRecording
[Microsoft Partner Center] Cannot access Collaborate Feedback ID
Could you please help us to check error message in Collaborate Feedback page. Error: Due to recent changes in our security and access policies, some content or functionality may be unavailable to certain users. For additional support, please create a ticket with Partner Center and reference Message Code: 715-123220. https://support.serviceshub.microsoft.com/supportforbusiness/onboarding?origin=/supportforbusiness/create After Create New id successfully, and then we cannot access the ID anymore.MS-4010 - No Copilot License in ALH Tenant
Hello, we are trying to deliver MS4010. Our trainers told us that in the tenant of the lab there is no Copilot 365 License available. Is this correct? Can anyone tell us how to deliver Extend M365 Copilot without a copilot license? We tried to get courseware support via the MCT Lounge. But there is no forum anymore to ask these questions. Thanks for any help. MarioANNOUNCEMENT: Introducing Goodstack, new nonprofit validation partner
Microsoft has partnered with Goodstack, a third-party validation supplier, to verify the eligibility of nonprofit organizations, public libraries, and public museums. Eligibility criteria. The eligibility validation process is based on criteria provided by Microsoft and uses publicly available and locally relevant information, along with the details you submit during registration. Review eligibility criteria. Eligibility validation process. Goodstack will compare this information against Microsoft’s nonprofit eligibility requirements. As needed, Goodstack may reach out directly to agents or organizational contacts to request additional documentation to complete the validation process. Questions? The Microsoft Elevate support team is available to answer any questions about Goodstack and the eligibility validation process. Submit an inquiry.ATTENTION: This discussion board (Partner Support Offerings) is set to archive on October 1st, 2025
You will no longer have access to past posts or information. Please get what you need from this space in preparation and should you need new information on this program please visit: Microsoft Premier Support for Partners homepage. Thank you for being part of the community and following along in the Partner Support Offerings Discussion board. We truly appreciate your partnership and look forward to connecting with you via our homepage link above. THANK YOU PARTNERS!FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.
Events
September 30 - October 1, 2025 | 7:00 AM – 10:00 AM AMER (PDT)
Overview
This bootcamp is designed to equip you with the AI skills and clarity needed to harness the power of Copilot Studio and AI ...
Online
October 1-2, 2025 | 7:30 AM – 10:30 AM ASIA (IST)
Overview
This bootcamp is designed to equip you with the AI skills and clarity needed to harness the power of Copilot Studio and AI Agents in Dyn...
Online
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