Recent Discussions
Microsoft Elevate Partner Community Call for May 2026 - Don't Miss!
⏰REMINDER⏰- The Microsoft Elevate Partner Community call is coming up next week. Connect with fellow partners, ask questions, and stay up to date on programs and investments that support your nonprofit and education impact. Sign up here for the monthly series.
What is the right forum for Courseware/Labs Support right now?
Hi All, we are trying to deliver SC200 course. Out MCTs tell us the courseware is not working at all. Video Links are not working eg. (Playback Error - We are sorry something went wrong) https://www.microsoft.com/en-us/videoplayer/embed/RE4yiO5?rel=0&postJsllMsg=true https://www.microsoft.com/videoplayer/embed/RE4bOeh?rel=0 https://www.microsoft.com/en-us/videoplayer/embed/RE4bGqo?rel=0&postJsllMsg=true AHL Labs are not working because of cloud slice architecture We (the MCts) use hours to find out how the lab should work in ALH Labs. Missing Permissions Wrong Links I cannot find any contact to get answers to these issues? Can anyone give hints how to discuss these topic. Just to play ping-pong between ALH and "Content Creators" (1 Month Feedback Time) and getting no resolution doesn´t help here. Can you please get back to a working environment. (Full Azure Access, Real World Training Situations) Not a Video Here, a Simulation There. Regards, MarioMarketplace offers as transactable and azure benefit eligible
Query about Marketplace listings - I want to upload a new offer as SaaS. I want to make sure it's transactable and also have the azure benefit tag added to it. I have the banking and tax profile approved and completed. I'm unable to find how do I get the Azure benefit eligible tagged to this offer (or is there a pre-requisite). I have reviewed the Marketplace best practices but unable to find how do I exactly go about doing it.
Issues while registering to Pearson Vue account - TSP requirement
Hi Team, we got the welcome email from Microsoft for Training Services Partner Program, and performed below steps: Register for Microsoft Learn Admin Access Create a Metrics that Matter survey account Register for Pearson Vue and ALH accounts while registering for Pearson Vue account we are getting "Organization and / or Location ID not found" errors. We are existing Microsoft AI Cloud Partners, and begins the onboarding for Training service partnership, which option we should select for the Pearson Vue account creation. Your guidence much appreciated.FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Access Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.Partner perspective: How Breakthru uses App Advisor and AI-listing optimization to drive growth
Optimizing a Marketplace listing isn’t just a marketing exercise—it directly impacts discoverability, demand, and revenue. But knowing what to change (and when) can be challenging for software development companies. In this partner‑written blog post, Marketplace software development company Breakthru shares firsthand experience using AI‑powered listing recommendations in App Advisor to move from guesswork to confident, data‑driven optimization—without risking listing performance. Dan Langille also reflects on how App Advisor became a core part of their business, what’s working in practice, and how AI is changing how teams iterate on their Marketplace presence. 👉 Read the partner story here: Improve Marketplace outcomes with AI‑powered listing recommendations in App Advisor Discussion prompts for the community: Would AI‑driven recommendations change how often you iterate on your listing? Have you used App Advisor for selling and growing app and AI agent sales? Curious to hear how other Marketplace partners are approaching listing optimization today!Announcing the general availability of Microsoft Copilot for Sales & Microsoft Copilot for Service
Summary On February 1, 2024, https://aka.ms/CopilotGAFeb2024 to customers. Copilot for Sales and Copilot for Service bring together the power of Copilot for Microsoft 365 with role-specific insights and actions to streamline business processes, automate repetitive tasks, and unlock productivity. Both provide flexibility to integrate with existing contact center and CRM systems, such as Microsoft Dynamics 365, Salesforce and ServiceNow, to get more done with less effort. Customers can purchase Copilot for Sales or Copilot for Service for $50 per user per month as a standalone license that includes Copilot for Microsoft 365. Customers who already own Copilot for Microsoft 365 can step-up for $20 per user per month to purchase Copilot for Sales or Copilot for Service. Copilot for Sales and Copilot for Service are available now to purchase through EA/EAS, MCA-E, and Buy-Online, and will be available to Cloud Solution Provider (CSP) partners on March 1. Microsoft Copilot for Sales Copilot for Sales is an AI assistant designed for sales teams to maximize productivity and close more deals. Copilot for Sales builds on Copilot for Microsoft 365, enhancing it with connectivity to CRM systems like Microsoft Dynamics 365 Sales and Salesforce Sales Cloud to bring sales-specific insights and recommendations to apps like Microsoft Outlook, Microsoft Teams, and Microsoft Word. Today, Copilot for Sales helps sellers and sales managers: Generate sales meeting preparation briefs in Word. Summarize emails and surface relevant buying intent and BANT (budget, authority, need, timing) analysis in Outlook. Generate emails in Outlook with relevant product, account, relationship, and opportunity information from their CRM system and Microsoft Graph. Add leads and update CRM records directly from Outlook. View meeting preparation notes and real-time sales insights during calls in Teams. View sales meeting summaries in Teams with conversation analysis, sales keywords and KPIs, and suggested tasks. Create collaborative deal rooms in Teams that sync with CRM data. Copilot for Microsoft 365 is also included in Copilot for Sales, providing sellers with additional productivity enhancements, like: Generate presentations in Microsoft PowerPoint. Generate plans and organize team information in Microsoft OneNote. Ask questions in natural language to catch up on customer interactions using Microsoft Copilot chat experience. Later this month, Copilot for Sales will also bring CRM connectivity to Microsoft Copilot chat experience, allowing sellers and sales managers to get quick insights on conversion and win rate, sales cycle, and pipeline. Microsoft Copilot for Service Copilot for Service helps organizations quickly realize the benefits of generative AI by extending their existing investments in CRM and contact center solutions to enhance customer experiences and boost agent productivity. Copilot for Service unlocks an organization’s trusted knowledge to accelerate onboarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Without costly development time, organizations can simply point to their data and in a few minutes unlock generative AI-powered conversations across their knowledge bases. And for agents, they can tap into this knowledge with a copilot embedded directly in their desktop of choice such as Salesforce, as well as the other tools they already use every day like Outlook and Teams. Today Copilot for Service can help organizations: Enable generative AI-powered conversations across all their data with simplified “point and click” access to public websites, SharePoint, knowledgebase articles, and offline files. Access knowledge sources with pre-built integrations for Salesforce, ServiceNow, and Zendesk. Embed a copilot in agent desktops from Salesforce and other channels to support agents where they work. Copilot for Microsoft 365 is also included in Copilot for Service. We will introduce additional features in Microsoft 365 apps beginning later this month that will integrate data from CRM systems like Microsoft Dynamics 365 Customer Service and Salesforce Service Cloud—including: In Outlook, use Copilot to summarize and draft emails, access case summaries, browse and update CRM records, and schedule meetings informed by case summaries and other relevant information from CRM records. In Teams, use Copilot to browse and update CRM records during a meeting, as well as recap meetings, suggest follow-up action items, and create tasks that can all be saved to CRM systems directly from Teams. In Microsoft Copilot chat experience, ask questions over cases and contacts, as well as summarize cases—all from CRM data. Partner Opportunities with Microsoft Copilot for Sales and Microsoft Copilot for Service Microsoft Copilot for Sales and Microsoft Copilot for Service offer new opportunity to help your customers transform business operations using the power of AI. Customers are looking for your expertise to help them be more competitive and profitable. By adding Microsoft Copilot for Sales and/or Microsoft Copilot for Service to your practice, you can expand your customer base, and your revenue opportunities - offering services including business advisory, readiness and deployment, and adoption and change management. These open new possibilities for Business Applications Partners, as well as Modern Work partners to expand the value of Copilot for Microsoft 365. Call to Action Learn: Read the https://aka.ms/CopilotGAFeb2024 Attend the https://aka.ms/DYNA066EXT-Register for field and partners on February 13, 8:00-9:00 AM PST for an end-to-end overview of product narrative licensing, and sales motions Register for the Feb. 29 ‘What's Next for CSP Partners and Microsoft Copilot’ event. Register https://aka.ms/WhatsNextCSPRegistration, https://aka.ms/WhatsNextCSPRegistrationPM. Leverage the new content to drive conversations with your customers: Bookmark and visit the Partner Hub and the AI future of work https://aka.ms/AIFutureOfWorkPartner for the latest content including: Updated: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FMicrosoft%20Copilot%20for%20Sales%20Pitch%20Deck.pptx&download=1&protected=1 New: https://dynamicspartners.transform.microsoft.com/download/protected?assetname=protectedassets%2FMicrosoft%20Copilot%20for%20Service%20-%20Pitch%20Deck.pptx&download=1&protected=1 Updated: https://microsoft.bl-1.com/h/i/dv6cXD0o/pDnMXBQ?url=https://adoption.microsoft.com/en-us/copilot-for-sales/
How to turn co-sell readiness into consistent Microsoft Marketplace revenue growth
Achieving co-sell readiness is a critical milestone, but many software development companies struggle to translate that status into consistent pipeline and meaningful Microsoft seller engagement. Join Microsoft partner and special guest Trunal Bhanse, CEO and co-founder at Clazar, as he shares practical insights on how to move beyond readiness to build active, revenue-generating partnerships with Microsoft sellers. Drawing on real-world experience from marketplace partners, the session will explore the operational strategies, processes, and habits that drive stronger collaboration with the Microsoft field, faster deal velocity, and increased opportunity creation. Attendees will also learn how to create seller-focused collateral, improve referral response times, and work more effectively with Partner Development Managers. Whether you are refining your co-sell motion or looking to unlock more value from Microsoft Marketplace, this session provides actionable guidance to help you operationalize your strategy and drive repeatable growth. Register for the online webinar on May 7th | 8:30 AM PDT: Turning co-sell readiness into real Microsoft Marketplace revenue You can also learn more tips and best practices for by reading From co-sell ready to co-sell active: How to drive Microsoft seller engagement | Microsoft Community HubDesign predictable usage-based billing for AI apps and agents in Microsoft Marketplace
Discover how to design predictable usage‑based billing for AI apps and agents selling in Microsoft Marketplace. This Marketplace Community article explains why traditional software pricing models break down for AI systems and how usage‑based billing can align costs with real customer value. As AI apps and agents reason, infer, and operate dynamically at runtime, usage—and cost—can vary significantly. Clear plan design, well‑defined metered dimensions, and pricing models aligned to business outcomes help customers understand what’s included, forecast spend, and trust how charges are applied as usage scales. Learn how to design billing that customers can explain to finance teams, procurement can approve, and Marketplace solutions can scale without surprises. Read more: Design predictable usage‑based billing for AI apps and agents selling in Microsoft MarketplaceANNOUNCEMENT: Introducing Goodstack, new nonprofit validation partner
Microsoft has partnered with Goodstack, a third-party validation supplier, to verify the eligibility of nonprofit organizations, public libraries, and public museums. Eligibility criteria. The eligibility validation process is based on criteria provided by Microsoft and uses publicly available and locally relevant information, along with the details you submit during registration. Review eligibility criteria. Eligibility validation process. Goodstack will compare this information against Microsoft’s nonprofit eligibility requirements. As needed, Goodstack may reach out directly to agents or organizational contacts to request additional documentation to complete the validation process. Questions? The Microsoft Elevate support team is available to answer any questions about Goodstack and the eligibility validation process. Submit an inquiry.Employment Verification Rejected — No Resolve Button Available
Company: DealTriage Inc. Tenant: demodealtriagedoutlook.onmicrosoft.com Partner Center account: mailto:email address removed for privacy reasons Primary contact: mailto:email address removed for privacy reasons My Employment Verification was rejected. Our domain (dealtriage.ai) is registered through Cloudflare Registrar, which enforces WHOIS privacy with no opt-out — this is why the automated domain check failed. I have documentation ready to upload: an Assignment Letter confirming domain ownership, a Cloudflare domain registration invoice for dealtriage.ai, and our federal Certificate of Incorporation. However, the Resolve/Fix Now button is not visible on my Verification Summary page, and I am unable to create a support ticket through the portal. Requesting the Employment Verification be reopened so I can submit these documents.Legal Business Profile Verification
Dear Microsoft Support Team, our company assembles large amounts of various industrial computer product lines, which we equip with our self-developed PCIe cards. We are currently in the process of upgrading those product lines from Windows 7 embedded standard to Windows 11. This means we fall under the more strict driver signature enforcement rules, introduced with Windows 10 version 1607. We currently try to get our Windows Kernel Drivers signed via the Windows Hardware Developer Center Dashboard. We enrolled our company as a Hardware Developer in the Microsoft Partner Center and, since I am responsible for our Windows Kernel Drivers, I finished the Identity Verification. What we are now waiting for is the Employment Verification and the Business Verification. Then we can hopefully get my account ready for the Attestation Signing process, which, in turn, optimistically might not take too long(?). It says that for the Employment Verification, a Microsoft Action is pending and it originally stated that this might take up to one week. This week is now over, but nothing changed expect the estimated date by when it shall be finished. This date seems to be automatically increased every day. At the 20th it stated that it is estimated to be finished at the 25th. Today it is estimated to be finished at the 29th. We bought the Windows 11 volume licenses. We bought the EV code signing certificate. The kernel driver is well-tested. I have everything up and running in the TESTSIGNING mode. The only thing we lack is this attestation signing. We are in dire need of shipping these products asap. Is there any possibility to pay for a priority handling or any other way to speed up the whole process? Thank you. with best regards, MichaelICYMI | New eligible workloads for the Solutions Partner designation for Business Applications
Check out the new blog on partner news, be sure to click "follow" in the top right corner so you don't miss out on future announcements! New eligible workloads for the Solutions Partner designation for Business Applications | Microsoft Community Hub
Events
Achieving co-sell readiness in Microsoft Marketplace is only the beginning. Many software development companies reach this milestone but struggle to translate it into meaningful pipeline and consiste...
Online
Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Learn how to bring your innovations to businesses, organizations, and government agencies around the wo...
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Recent Blogs
- The recent Channel Partners Conference & Expo brought together thousands of channel leaders, technology providers, and ecosystem partners to explore what’s next for the channel—and how partners can a...Apr 30, 2026
- 15 MIN READLearn about 155 new offers that went live in Microsoft Marketplace, a single destination to find, try, and buy cloud solutions, AI apps, and agents to meet your business needs.Apr 30, 2026
