Employment Verification passed on one account but rejected on another

We have two Partner Center accounts for the same legal entity. On the

first account, Employment Verification passed. On the second account,

created for the same company with the same contact person, Employment

Verification has now been rejected.

Nothing differs between the two in terms of the person or the company.

Same individual, same company domain email address, same legal entity,

same registry documents.

The bigger problem is that I cannot respond to the rejection. The step

shows as Pending Partner Action, but the Resolve panel presents no

document type selector, no upload field and no other control. It only

repeats the confirmation message from an earlier business document

submission. So the portal is waiting on an action it gives me no way to

perform. The estimated completion date has slipped three times.

Has anyone seen Employment Verification decided differently for the same

person across two accounts? And is there a known reason the Resolve panel

would come up empty when a step is marked Pending Partner Action?