Recent Discussions
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.
What phone number checks happen with Identity Verification?
My MAICPP enrollment was rejected at the identity verification step with "primary contact details did not match" and no further detail. I'm trying to understand whether the primary contact phone number plays any role in this check before I reapply. Specifically: Is the number checked for line type (mobile vs virtual), or is it just stored as contact info with no verification role? Support tickets keep getting closed with links to articles that don't cover this. Any insight appreciated.How to navigate multi-currency private offers and optimize global deals in Microsoft Marketplace
Selling through Microsoft Marketplace increasingly means operating across regions, currencies, and complex billing scenarios and understanding how multi-currency private offers work is critical to successful deal execution. Multi-currency private offers enable partners to scale globally, but require a clear understanding of how FX rates, timing, and pricing conversions impact both customer costs and partner payouts throughout the transaction lifecycle. Gain practical insights into how pricing is set and converted, how timing influences outcomes, and how to structure deals more predictably across geographies. Learn how to confidently manage cross-border transactions, reduce risk from currency fluctuations, and strengthen your Microsoft Marketplace strategy for global growth. 👉 Read the full article Multi-currency private offers in Microsoft Marketplace: What partners need to know or watch the recent office hours session Multi‑currency private offers in Microsoft MarketplaceTwo months stuck in verification with zero actionable feedback.
Hello Partner Compliance / Vetting team, I am posting here out of frustration, because after two months we have run out of other options. We are a fully registered, completely legitimate company trying to enroll in the Microsoft AI Cloud Partner Program and as a CSP Indirect Reseller. Every piece of our information is valid: the legal business name and registered address match our national company registry exactly, we own our email domain, we have a live business website, and the primary contact is a real named individual on a company-domain email. There is nothing about our company that is unclear or unverifiable. Despite this, our verification keeps getting rejected — and every single time we appeal or contact support, we receive the exact same generic, copy-paste response with no specifics whatsoever. The entire reply we get, every time, is: "We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application." That is the whole message. It does not say which check failed (Email ownership? Employment? Business? Due diligence?). It does not say what information was supposedly wrong. It does not say what to fix. The "Fix now" button does not even let us upload anything. We also have a support case open (Case ID 2606080040005279), and it has gone nowhere — front-line support openly tells us they cannot see the vetting details and cannot help. So I have to ask plainly: how is a legitimate, properly registered business supposed to pass a process that gives no actionable feedback at all? It is frankly unacceptable that the only way to reach a human who can actually look at our case is to hunt down a public community forum, two months in, and hope someone responds. This is not a reasonable onboarding experience for partners who simply want to do business with Microsoft. What I am asking for: 1. A manual review of our account by someone who can actually see the vetting result. 2. The specific check that failed and the exact discrepancy found — i.e. tell us what is wrong so we can fix it. 3. Reopening / reset of the closed application. We can immediately provide every supporting document — company registry extract, VAT and DUNS records, domain ownership invoice, and government-issued ID for the primary contact. To keep things private, I will share full account details via direct message on request. We genuinely want to be a Microsoft partner. We just need someone to tell us what to fix instead of sending the same closed-application email on a loop. Thank you, Armin Partner ID: 7106145 Support Case ID: 2606080040005279Explore curated Microsoft Partner Digital Skilling Journeys
Skilling is foundational for success in an AI-first market. Keeping up with evolving technologies and capabilities better positions you with the skills you need to succeed in an ever-changing market, making it a base-level requirement for sustained growth. As part of our effort to support partners with skilling, we offer Microsoft Partner Digital Skilling Journeys (PDJs), curated presales, sales, and tech skilling experiences designed to enhance your knowledge aligned with partner strategic wins. First-time users may need to register—use your work email credentials to sign up. Curated journeys include: Microsoft Security Copilot Drive Business Transformation with Microsoft Copilot 365 Innovate with Azure AI Platform Drive Windows in the Cloud with Windows 365 Cloud Endpoints Modern Security Operations Data Security for AI Migrate to Azure Drive Business Collaboration and Teamwork with Microsoft Teams Accelerate Data Analytics Journey with Microsoft Fabric Cloud Security These journeys are tailored to your interests, needs, and role within your organization. Select the link relevant to the journey you're interested in, register today on the Skilling Hub using your organizational email credentials, answer a few questions, and you'll receive tech and sales-ready skilling experiences customized to your interests and goals. And to continue supporting you as you grow your revenue, we're hosting our annual MCAPS Start for Partners event on July 22. We encourage you to register today so you can get insights from Microsoft leaders on where we’re investing, our shared priorities, and how to activate AI-led opportunities to drive growth this year. Register nowDiscover how Microsoft Marketplace can support your FinOps strategy and cost optimization goals
Learn how Microsoft Marketplace can help organizations streamline cloud procurement, optimize spend visibility, and simplify software purchasing through a FinOps-driven approach. This upcoming Microsoft Marketplace customer office hours session explores how partners and customers can leverage Marketplace capabilities to align cloud investments with business outcomes, improve operational efficiency, and maximize the value of Azure consumption commitments. Read the full event details and see why this session is valuable for organizations focused on cloud financial management, procurement modernization, and Marketplace growth strategies. 👉 Register Here: Microsoft Marketplace as a FinOps platform - Microsoft Marketplace customer office hours
Scale growth with the Marketplace playbook for channel-led sales
Looking to accelerate partner-driven revenue through Microsoft Marketplace? Join this insightful live webinar featuring channel sales experts as they share proven strategies for scaling channel-led growth. Learn how to activate partner opportunities with multiparty private offers, leverage resale-enabled offers to expand your reach, and build a repeatable framework for driving marketplace success through your channel ecosystem. Whether you're looking to strengthen partner engagement or unlock new revenue streams, this session will provide practical guidance you can apply immediately. Learn more and attend The Marketplace playbook for channel-led sales - Microsoft Marketplace partner office hours
Request to Reopen Account Workspace - Employment Verification Failure (Sole Trader Domain Alignment)
Hello Partner Compliance Team, I am writing to request a manual review and escalation to reopen my Partner Center verification workspace. My application was recently rejected at the Employment Verification stage, and my portal is currently displaying a locked banner stating that no appeals are available. Case Context: Legal Entity Name: Tim Martin Trading as TIM S IT Service Partner ID: 7123007 Structure: Registered Australian Sole Trader Root Cause & Corrective Action: The automated system appears to have flagged a domain misalignment because my primary login/contact email was initially set to a legacy domain (email address removed for privacy reasons). Because I operate as a sole trader, this legacy domain and my primary business domain are both fully registered under my exact same Australian Business Number (ABN). Furthermore, my official corporate business domain is already fully DNS-verified and linked directly as an active domain inside this exact same Microsoft tenant. Because the portal is currently locked, I am unable to modify the primary contact fields or upload supporting documentation to clear this automated flag. Request: Could a verification analyst please manually reopen my legal info workspace? This will allow me to align the primary contact email with the tenant's primary verified business domain and provide our official Australian Business Register (ABR) documentation to complete the process. Thank you for your time and assistance in resolving this loop.Build AI skills at Microsoft AI Skills Fest
Register now for Microsoft AI Skills Fest, a no-cost digital skilling event taking place June 8–12. Designed so partners can stay ahead in the rapidly evolving AI landscape, attendees can build in-demand AI skills, gain practical insights, and discover ways to deliver innovative solutions, deepen customer relationships, and stay competitive in a fast-changing market. Get ready to lead Frontier Transformation If you’re a solution engineer or architect building AI agents across the Frontier stack—including Microsoft 365 Copilot, Microsoft Foundry, Copilot Studio, GitHub Copilot, Fabric, and Agent 365—you can validate your expertise with the Frontier Transformation Engineer badge. Want to fast-track your badge completion? Join us at the Frontier Transformation Engineer Summit on June 9 for a live, expert-led skilling experience where you’ll explore how to use Microsoft Agent Factory at scale, build your expertise, demonstrate organizational readiness, and lead Frontier Transformation for your customers.2026 Training Services Partner of the Year Nominations Close July 7, 2026
Partner nominations for the 2026 Training Services Partner of the Year Award opened on June 1 and will close at 6 PM Pacific on Tuesday, July 7, 2026. This is an opportunity to highlight the innovation, customer success, and impact your organization delivers. Eligibility requirements: 1 or more Training Services Partner Solution Area badges as of June 1, 2026. Even if you do not qualify for the Training Services Partner of the Year Award, I encourage you to explore the site for other awards you may be eligible for, including other partner types, regional, and country awards. Blog announcement Awards site Guidelines doc for all awards (download) Nomination tool support / questions: potyasup@microsoft.com Public announcement of winners and finalists: November 11, 2026Enrollment blocked by trust verification - cannot publish Excel add-in
Hello, I am trying to enroll in the Microsoft 365 and Copilot program to publish an Excel add-in on AppSource. My enrollment is being blocked by the automated trust check immediately after submitting company information. Reference number: 715-123160 Transaction ID: 9c3fc538-f972-4ea3-bdd1-9056cc9ea9f2 Correlation ID: eb079fa4-1be5-4eca-8458-ac7eb738eacd Because the enrollment was blocked at this stage, no Partner Center workspace was created, so I cannot open a support ticket through the normal method. Please escalate this to the Partner Trust & Safety / Vetting team for manual review. Thank you.Discover new Microsoft Marketplace innovations announced at Microsoft Build
At Microsoft Build, Microsoft shared new opportunities for software development companies and partners to build, scale, and monetize AI apps and agents through Microsoft Marketplace. Explore how Microsoft Marketplace is helping software companies accelerate go-to-market strategies, expand customer reach, simplify procurement, and unlock new revenue opportunities across the Microsoft ecosystem. Learn how organizations can take advantage of Azure and Marketplace capabilities to support AI innovation and deliver enterprise-ready solutions faster. Whether you’re building intelligent applications, growing your commercial marketplace presence, or exploring new ways to monetize AI-powered solutions, this is a valuable resource for understanding the latest Microsoft Marketplace announcements and opportunities coming out of Build. 👉 Read more: Build, scale, and monetize apps and agents with Microsoft Marketplace
Application closed by Support after following their instructions: Partner ID 7114215
The below email from Microsoft Support was sent to me, instructing me that I needed to update the address on the account from the mailing address to the physical address that matches the Articles of Incorporation. Dear Luke: Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. ADDRESS MISMATCHED FOR Business Verification If it is not possible to provide additional documentation, please update your account information to match any legal documents already provided or your official Company registration details. Your account details: Company Name: REDACTED Address: REDACTED If you need additional information to update, your profile, you can find it here. All submitted documents must have an expiration date that is at least two months in the future. I then responded with the below email, confirming the change per the instructions. After this, my account was closed and Microsoft support has given me generic templated responses with no detail as to why. I had only used 2 out of my 3 verification attempts for the last step and I now cannot restart the process. Request: Please reopen my application so I can complete verification once my updated documents are available, or advise on the correct path to do so. Thank you for the clarification I have updated our Partner Center legal address from REDACTED (mailing address) to (REDACTED) to match our Delaware Certificate of Incorporation. This is our official Delaware registered office address. Do I now need to re-upload the certificate of incorporation, or what are the next steps?New community feature: automatic follow link for community sites
The Microsoft Tech Community now has a feature that allows community members to follow any site within the community (for example, this discussion board or the Marketplace blog). To do this, simply add ?action=follow to the end of any site within the community. You will then get a notification asking if you would like to follow that space. "Following" a site allows you to get notifications for activity on that site, such as new posts, replies to comments you posted, when a post you are following is marked as "solved," etc. Here are the links to follow relevant both Marketplace community sites: Marketplace discussion board Marketplace blog Marketplace community eventsNomination window open for Microsoft Marketplace Partner of the Year Award!
Calling all Microsoft partners! Don't miss the nomination window for the 2026 Partner of the Year Awards - open now! Check out this Marketplace blog post to learn more about Partner of the Year Awards, the Marketplace Award, and how you can be considered for the 2026 Marketplace Partner of the Year!Request: Reopen rejected MAICPP verification - MPN 7117566 - owner-operator LLC, remediation done
Hello Partner Compliance team, I am requesting an escalation to reopen and re-verify my Microsoft AI Cloud Partner Program (MAICPP) enrollment. My application was rejected at the Employment Verification stage and the application has been closed with the banner indicating "no appeals available." However, I have completed substantial remediation since the rejection, and I am requesting a manual review by the Partner Trust & Safety / Vetting team. ACCOUNT DETAILS - Legal entity: Smith Computer Services LLC - State of registration: Illinois, USA - IL SOS File Number: 17193902 - DUNS Number: 142698584 - MPN ID: 7117566 - Tenant: SmithComputerServices.onmicrosoft.com - Business website: https://smithcomputerservices.com - Primary contact: Jamieson Smith, Partner / Member of LLC (please reach out via forum DM for direct contact info) VERIFICATION STATUS - Identity Verification: Passed (completed via IDVS) - Employment Verification: Rejected - Overall status: Rejected (application closed) - The Legal Info page Verification Summary shows "Get support" only; no Fix Now or Resolve path is available in the UI. LIKELY ROOT CAUSE OF EMPLOYMENT VERIFICATION FAILURE I believe Employment Verification failed for two compounding reasons: 1. DOMAIN/IDENTITY MISALIGNMENT (now resolved): At the time of submission, the tenant used only the default .onmicrosoft.com domain, and my primary contact email used a custom domain that was not yet associated with the tenant. This is a known signal that Microsoft's vetting system flags as inconsistent. 2. OWNER-OPERATOR LLC STRUCTURE (structural): I am a Partner / Member of the LLC, not a W-2 employee. As the principal of an owner-operated LLC, I do not appear in third-party employment verification databases (such as The Work Number / Equifax), because as a Member I receive owner distributions rather than W-2 income. This is standard for new small businesses but appears to be a gap in the automated Employment Verification process. There is no separate "employer" to verify me against because I am the principal. REMEDIATION COMPLETED AFTER REJECTION 1. Added smithcomputerservices.com as a verified custom domain in the Microsoft 365 tenant (status: healthy, default). 2. Changed my Global Administrator UPN to align with the verified custom business domain, so the admin login, primary contact email, business domain, and live business website are now fully aligned. 3. Confirmed the business is verifiable in third-party registries (DUNS matches Illinois Secretary of State filing for SMITH COMPUTER SERVICES LLC). 4. Confirmed the live business website is hosted at the matching custom domain. REQUEST Please escalate to the Partner Trust & Safety / Vetting team to: 1. Reopen the rejected MAICPP application for MPN ID 7117566 2. Trigger a fresh re-evaluation now that the domain alignment is in place 3. Treat this as an owner-operator LLC case, where principal verification (not employee verification) is appropriate 4. If additional documentation is required, please specify exactly what document type and where to upload it DOCUMENTATION AVAILABLE ON REQUEST (via DM or support ticket) Appropriate for an owner-operator LLC: - IL Articles of Organization (shows me as Member/Organizer) - IRS EIN Confirmation Letter (CP 575) listing me as Responsible Party - LLC Operating Agreement - Business bank account documentation - Domain registration receipt (Squarespace) showing me as registrant - Government-issued photo ID Thank you for your time. I am building a small managed services provider and need MAICPP active so I can proceed to CSP Indirect Reseller enrollment to support my first client. Jamieson Smith Partner, Smith Computer Services LLC
Students See Admin-Completed Modules After Redeeming Course Code
Is there a way to reset a Code Admin Account (e.g. the email address removed for privacy reasons) used for Microsoft Learn learner course and achievement code generation including distribution? Preparation completed by a TSP using the Code Admin Account appears to be carried over to students when they claim their codes. As a result, modules that were previously previewed by the admin are already marked as completed in the students’ module lists once their codes are activated. I may be missing something, but I’ve attached an image showing how students see some course modules already ticked as completed after redeeming their course code. I also have a related question: are trainers able to view their students’ progress for Microsoft Learn training materials redeemed through these course codes? Specifically, can trainers see whether their students are progressing through the self-paced learning modules? If these questions have already been answered elsewhere, I would appreciate being pointed in the right direction. Any input or guidance would be greatly appreciated to resolve any or all of the above. Thanks in advance.
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Get step-by-step guidance and go-to-market resources to help you recruit and activate partners for channel-led sales through Microsoft Marketplace. With the expansion of channel-led sales capabilitie...
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As we prepare to wrap up FY26, we’re closing the year the same way we built it — together. This year‑end celebration will be held as part of the final Fabric Engineering Connection calls of F...
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