Character limited for Partner Support Ticket notes

When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests)

However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this?

I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected.

Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal?

On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note.

Has anyone else run into this challenge and used the a workaround like the one I used?