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FredericLEGUEN's avatar
FredericLEGUEN
Occasional Reader
Aug 17, 2026

Enrollment blocked by trust evaluation (Ref 715-123160) — cannot open a support ticket, no workspace

I am trying to enroll in the Microsoft 365 and Copilot program to publish a Word add-in on AppSource.

The enrollment is blocked with the "Microsoft runs on trust" message. It happened twice, on 7 August and 18 August 2026, with the same reference number — so the first block was apparently never cleared.

  • Reference number: 715-123160
  • Transaction ID (18 Aug): 05e34bf1-3406-4d55-abce-260567e369af
  • Transaction ID (7 Aug): b809228d-bdec-436d-a205-de4914cef0e0
  • Correlation ID: c0187e32-891c-4c53-9964-cc5c9c6a1a17

I cannot open a support ticket: the Partner Center form requires selecting a Workspace, and my account has none because no enrollment ever completed. The public support form sends me back to Service health.

Could this be escalated to the Vetting / Trust & Safety team for a manual review? My company registration number and official registration extract are ready — I will provide them privately on request.

Thank you.

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