Recent Discussions
Partner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasonsAre You Having Achievement Code Issues?
July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, DanLimited-Time Free DP-600 and DP-700 Partner Certification Offer | Terms and Conditions
Offer Terms and Conditions The DP-600 and DP-700 partner exam voucher offer is available to eligible participants as explained in the Rules and Restrictions below. Eligible participants can receive one free Microsoft Certification exam voucher that they can apply to the following exams only: DP-600 and DP-700. Rules and Restrictions: This offer expires June 30, 2025. This exam offer may be redeemed to take one (1) qualifying Microsoft Certification exam (as outlined below), delivered at an authorized Pearson Vue testing center or through a Pearson Vue online proctoring site by the expiration date on the voucher. This exam offer is exam-specific and only redeemable for the following exams: DP-600 - Fabric Analytics Engineer Associate DP-700 - Fabric Data Engineer Associate To be eligible to receive this exam offer you must: Be an employee of a Microsoft partner organization. Provide your partner org email address. Must be a member of the Fabric Partner Community Team channel. If you are not a member, you can join by completing the form at https://aka.ms/JoinFabricPartnerCommunity. You must submit your request via this Form. This offer is subject to availability and can be ended at any time. The Form submissions will be reviewed monthly and exam vouchers will be distributed the first Monday of each month, pending eligibility and availability. Exam vouchers, redemption details, and other communications related to this Offer will be distributed via email. You must use the exam voucher to book the exam by the last day of the month in which you receive the voucher. The exam must be taken before the expiration date on the voucher. This exam offer may only be redeemed once. This exam offer may not be redeemed or exchanged for cash, credit or refund. This exam offer is nontransferable and is void if you alter, revise or transfer it in any way. Any sale or transfer of this voucher code is expressly prohibited and constitutes fraud. Microsoft, Pearson VUE, and the VUE test centers are not responsible for lost or stolen voucher codes. Individuals that (a) fail to show up for their scheduled exam appointment, or (ii) cancel or reschedule their appointment to take an exam seventy-two hours or less from the scheduled time may forfeit their voucher code (voucher code cannot be used again). The fair market value of this exam voucher is $165 (USD). Taxes, if any, are the sole responsibility of the recipient. This offer is subject to availability and can be ended at any time. Prior to redeeming your free certification exam, government employees must check with their employers to ensure their participation is permitted, and in accordance with applicable with ethics and compliance policies and laws. This exam offer is not valid and void to applicants residing in Belarus, Cuba, Iran, North Korea, Russia, Syria, Region of Crimea, and where prohibited. For additional issues and questions, please contact fabricpartnersteam@microsoft.com.A Short Story: Why Transact in Marketplace?
For anyone who is undecided a) if building a transactable offer is worth the effort or b) if leading with Marketplace is superior to legacy procurement processes: Last night while I slept, we closed an enterprise deal in Australia. Yesterday, I created a custom private offer for the customer and sent them the acceptance link with a link to the Microsoft Learn page with instructions on how they accept the offer. Woke up this morning to a Partner Center-generated message confirming the deal was won and done. Yes, we had given them a demo; and yes, we had to get stakeholder commitment . . . but: Zero haggling on price. Zero contract redlines. Zero delays with traditional vendor onboarding etc. Even better, we leveraged our Marketplace Rewards (bar none my favorite GTM program!) to amplify customer value by providing Azure Sponsorship credits to offset the deployment cost. Even more better, this deal hits three of the levers in the FY24 Transact & Grow Incentive Campaign - meaning sometime in the next ~60 days Microsoft is going to send us $40k in free money. 🙂 I share this story not to boast but to inspire and motivate. Nothing's special about us or what we did here - you can 100% replicate this experience simply by taking advantage of the resources Microsoft wants to give you. #MarketplaceChampions #SponsoredFY27 Distributor Incentives - Few Questions
Dear team, We are a Distributor and need to understand better the mechanics of the FY27 incentives. More specifically, please find below the questions we need to sort the soonest possible: Regarding the growth accelerator, is there any minimum threshold above which we are eligible to receive the 10% rebate or the growth applies even to one new additional licenses? Again, regarding the growth accelerator, the 10% rebates applies only to the new licenses added or to the new total number of licenses following the additions? Example: current config. with 100x ME5. We plan to add 100x more ME5. Will we have to apply the 10% rebate on the new 100x ME5 or to the total 200 ME5? Thank you so much for your clarifications that are crucial for our business planning! Warm regards, NickA cautionary tale if you have customers who use Coupa
We learned the very very very hard way that next-day Marketplace invoicing does NOT play nicely with Coupa. Here's what happened: Back in April, we closed a Marketplace transaction via private offer with one of our enterprise customers. Not a new customer, either - this was for a license extension with a current customer with which we'd transacted through Marketplace twice before. 30 days go by, and Partner Center still shows the invoice as 'uncollected.' 60 days go by, and Partner Center still shows the invoice as 'uncollected.' I open a ticket with Marketplace support. And kudos to them, they pick up my ticket within an hour. "Customer hasn't paid the invoice," they tell us. So now we are forced to take on the role of collections agency for a Microsoft invoice our customer hasn't paid and for which we don't know why they haven't paid. (Partner Center's Revenue reports are rather light on useful details.) Our buyer inside the customer also has no idea why the invoice wasn't paid: She sits far away from the folks who pay the Microsoft bills. Her colleague in IT who pushed the buttons to purchase the private offer likewise has no idea why the invoice wasn't paid: He too sits far away from accounts payable. We're baffled because never before have we had any delay in getting our payouts for this customer's Marketplace purchases. Our first thought is okay, maybe they now have custom net 60 payment terms with Microsoft. (A different issue we experienced on a different delayed payout back in January!) After ten days of intensive investigations involving nearly a dozen different people, we finally discover the source of the issue: The customer pays its Microsoft bills through Coupa, BUT: they did NOT know about nor integrate into Coupa workflow the (relatively new) next-day invoicing mechanism for Marketplace transactions. For their accounts payable team, if an invoice doesn't land in Coupa, it doesn't exist. The invoice for this Marketplace purchase was generated, but it got sent . . . nowhere, I guess? So in picking up my support ticket, Marketplace Support could only say "Customer hasn't paid the invoice." They probably had no way to know the correct response was "Customer hasn't received the invoice." Moral of the story: Ask your customers if they use Coupa. And if yes, prepare them for the possibility they might not receive the invoice for your software.
TSP Onboarding and Partner Center Access Questions- GSI Microsoft Partner
Hi There, Quick question regarding our Microsoft TSP onboarding. We submitted our onboarding request on June 5, 2026, but did not receive any updates until today (July 2, 2026), when my Microsoft GSI Skilling Lead helped connect me with your internal team. At that point, someone confirmed that our organization has now been onboarded as a TSP. My question is: Should we expect to see any changes in Partner Center once the onboarding is completed? For example: Should a TSP section or tab become available? Should we now see an option to purchase the TSP Action Pack or is that optional? Are there any Partner Center permissions or configurations that still need to be completed on our side? Additionally, I have a team in South Africa asking me to grant them access to Partner Center so they can manage TSP-related activities and track metrics. Before I proceed, I'd like to understand whether that access is actually required and whether I'm heading in the right direction. Could someone please provide some guidance on the expected next steps and what we should be seeing in Partner Center following the onboarding? Thank you in advance for your help.Can the Missing Piece Be Found on Microsoft Marketplace?
For SMEs looking to get even more value from Microsoft 365, Microsoft Marketplace is a trusted and secure way to discover solutions that are easy to deploy and integrate with the tools teams already use every day. One solution worth exploring is Klynke. Klynke helps organizations understand how time is spent across projects, customers, and daily activities. By connecting data from Microsoft Teams, Outlook, and Planner, Klynke provides a complete view of work hours, meetings, and tasks in one place. With Klynke, businesses can: ✅ Track time across projects and customers ✅ Gain better visibility into team productivity ✅ Improve project planning and resource allocation ✅ Make more informed business decisions For Microsoft partners, Klynke is a valuable addition to a Microsoft 365 offering, helping customers turn existing Microsoft data into actionable insights without changing the way they work. Microsoft Marketplace makes finding, deploying, and managing trusted business applications simple, allowing organizations to adopt solutions with confidence. Looking for the missing piece in your Microsoft 365 environment? Explore Klynke on Microsoft Marketplace and discover how better visibility into time can lead to smarter decisions and improved business outcomes.FAQ: Currency change for existing offer
Q: I'm looking information about currency changes for existing offers: After publishing the offer in USD for all countries, is it able to set specific currency for specific martket? I want to set JPY for Japanese customers to avoid FX rate impact on Japanese market. How long does it take to make change? Also, when is it possible to create private offer in JPY? A: this FAQ has a specific question that covers same currency sale and purchase if that currency isn't USD. Commercial Marketplace - foreign exchange (FX) frequently asked questions (FAQs) for publishers - Marketplace publisher | Microsoft Learn Follow up Q: Does it take 90 days to change the currency for local market? Or right after setting the local currency with excel spreadsheet, can it show up on marketplace? A: It depends: if a new plan (or private offer) is being set up then the FX will be the rate that applies when the price is saved. Once the plan or private offer publishes the price will be available immediately post publication. If the price is being updated in an existing plan or private offer, then the answer in the image below should help - if it's an increase then yes it will take 90 days. Commercial Marketplace - foreign exchange (FX) frequently asked questions (FAQs) for publishers - Marketplace publisher | Microsoft Learn
CSP Account suspended without notification, no explanation given
Hello Microsoft Community, I'm hoping someone here has experienced something similar and can point me in the right direction. I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution. The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access. At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again. I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward. My questions for the community: 1. **Is there a formal escalation path** beyond standard Partner Center support cases? 2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process? Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers. Thank you in advance.
Trust-based access denial—requesting manual review and scope clarification(TrkID#2606090040007541)
We are reaching out after exhausting standard support channels regarding a trust-based access denial on our Partner Center account. Our India entity, ConvergeSoft International Private Limited (PartnerGlobal ID: 6077036), received the following response from Microsoft support: "Microsoft runs on trust... we are unable to reactivate your access. This decision cannot be changed by opening a new support case." Our account verification status shows Authorized. We have no outstanding invoices, no history of fraudulent or abusive activity, and are a legitimate 30-person software consulting firm serving enterprise clients across custom development, Salesforce consulting, and AI solutions. We respectfully request: 1. Escalation to the Partner Vetting / Trust & Safety team for manual review 2. Clarification on whether this decision extends to our US-incorporated entity (ConvergeSol Inc., New Jersey) or is limited to the India entity 3. Any documentation we can provide to support a formal review Tracking ID: #2606090040007541experiences with “MS incentives new experience”
Dear Microsoft, dear fellow partners, Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/ Site only shows a video, no matter which link you click. We want text, not video. I want the CSP M365 incentives info, not that video overlay again. 2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx ) 3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds) 4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier we eagerly await an updated & improved version of this site!
Commercial Marketplace enrollment blocked – Trust Code 715-123160
Hello Microsoft moderators, My Commercial Marketplace enrollment is blocked with Reference 715-123160. I am the Global Administrator of my Microsoft Entra tenant and the owner of a Udyam-registered sole proprietorship (AK Sentinel Studios, India). Could you please advise how I can have my enrollment routed to the Partner Trust & Safety (Vetting) team for manual review? I can provide my Tenant ID, Correlation ID, Transaction ID, and business verification documents privately if required. Thank you.Enrollment blocked by "Runs on Trust" cannot open ticket,please escalate to Partner Trust & Safety
Hi — my MAICPP enrollment was blocked at the trust-verification stage: "Microsoft runs on trust… your request was blocked," reference number 715-123160 (transaction ID displayed as "undefined"). Because it blocked before a workspace was created, I cannot open a support ticket — the Contact Support flow has no submit option. I am the Global Admin of the tenant. Could you please escalate to the Partner Trust & Safety team to review my verification and advise next steps? Legal entity: J.D.'S OTZ ACADEMY LLC Tenant ID: 5a9b9120-d943-40ca-b803-e7dcdc07e734 Sign-in: mailto:email address removed for privacy reasons D-U-N-S: 11-930-3322 · business name/address/EIN entered and matching IRS/registry records
In a Day (xIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD/CDIAD/SQLAIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Programand how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. *Please note, participation is restricted to individuals representing a Microsoft Partner organization. You must register using your corporate email address that is associated with your Partner ID. Personal emails will not be approved. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. Learn more at https://aka.ms/attendTTT 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. Registration page coming soon! September 10 - Americas - Central Time September 18 - APAC - SGT September 25 - EMEA - CEST Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. Registration page coming soon! September 10 - Americas - Central Time September 18 - APAC - SGT September 25 - EMEA - CEST Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. Registration page coming soon! September 10 - Americas - Central Time September 18 - APAC - SGT September 25 - EMEA - CEST Chat with your Data in a Day This is an intermediate-level training designed for Power BI data analysts and developers to help get their models chat-ready and unlock instant insights using natural language. Registration page coming soon! September 10 - Americas - Central Time September 18 - APAC - SGT September 25 - EMA - CEST New Offer Type: SQL AI App in a Day This is an intermediate-level, one‑day, hands‑on workshop showing SQL Developers and DBAs how to build the database backbone for modern AI apps using Azure SQL. August 13 - SQLAIAD - Americas - Central Time August 21 - SQLAIAD - APAC - SGT August 28 - SQLAIAD - EMEA - CEST Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEventsUnlock cloud value through Microsoft Marketplace
Discover how Microsoft Marketplace is enabling organizations to transform cloud spend into strategic business value through FinOps. By streamlining procurement, improving cost visibility, and enhancing financial governance, Microsoft Marketplace supports more effective cloud financial management at scale. Learn how to align IT and finance priorities while unlocking greater efficiency and control across your cloud investments. Read the full article here: Microsoft Marketplace as a platform to support FinOps
Blocked enrollment, Trust Code 715-123160
with reference number: 715-123160 and transaction ID: 031f6984-2e99-4f97-a953-47eafc6ffb64. my account is blocked from enrollment to the commercial marketplace please help i would provide every legal details about me and my company to build trust please helpThe new MD-102 and the missing labs
Hi. This complete rewrite of MD-102 has been long underway and very much wanted. The new courseware arrived on time, but much to our disappointment, we discovered that labs will first arrive in the next 30-60 days. Clients will not be happy with a 5 days course without labs. If this is the new norm, then it will render the Courseware Title Plan useless, if we only get part of the course on the dates mentioned.
Join us on June 3rd for the MSLE AI Bootcamps - Copilot Chat Agents for Academics Special Session!
Hi TSP Community, We’re excited to invite you to a special session on June 3rd introducing the upcoming Microsoft Learn for Educators (MSLE) AI Copilot Chat Agents for Academics Bootcamp. This session will provide an early look at a new, scalable skilling experience designed specifically for higher education faculty and administrators—and how you can leverage it in your field engagements. What we’ll cover: Overview of the Copilot Agents for Academics Bootcamp and delivery model How faculty will be enabled to use, integrate, and build Copilot agents for teaching, learning, and operations A walkthrough of the curriculum progression (Agent Foundations → Integration & Autonomy) Examples of hands-on labs, live demos, and role-based scenarios The TSP opportunity: how this standardized, repeatable offering supports AI skilling conversations and drives customer value 📅 Date: June 3rd, 2026 at 7:00 AM PST | 7:30 PM IST 📣 Join Here: https://aka.ms/MSLEAgentsTSPSpecialSession Make sure to download the calendar invite attached! We hope you’ll join to learn how this offering can accelerate your engagements and expand AI skilling across your academic customers.
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Explore sessions on AI, security, cloud, and partner growth—and get the strategies and playbooks to lead Frontier Transformation from day one. Register now or encourage your team members to register ...
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