Recent Discussions
Fix Implemented - Are You Having Achievement Code Issues?
July 27 - Fix has been deployed. It may take up to 24 hours to propagate through the system. If you don't see achievement code buttons return by Tuesday afternoon Pacific Time, please let me know. Also, make sure you're loading a refreshed version of the page (crtl + r). July 24 - Deployment of fix is now scheduled for Monday, July 27th. July 23 - Fix has been delayed while other fixes occur at the datacenter level. Awaiting details on a new timing for the fix. Will update here when I know more. July 22 - Fix should start rolling out tonight. Please check the course page for the achievement code button (Hit crtl + r to refresh). Please let me know if you still do not see the button after July 23. Thank you. July 18 - Good news today. Engineering has determined the issue, and a fix is coming in the early days of next week. I'll keep you updated when we get the fix implemented. Thank you for your patience. July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following: Your partner organization name (+ MPN ID if you know it) Email address you're using to log into your Admin account on Learn Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them) Approximately how long you have not been able to generate the codes I plan to update this thread every 2 days while we investigate the issue. Thank you! July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution. July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
Cannot Register for Windows Developer Program
In the Parter Centre, I'm trying to add the Windows Developer Program to the Programs my organisation is enrolled in. I have to log in again with my personal account which goes OK, I'm presented with a list of programs which I'm already enrolled in and may join, at the bottom of which is a further list under the title 'Other areas', which includes Windows app developer, but says 'To enrol in one of the following programs Sign in again using your personal account.' I sign in again but get an internal server error message "Value cannot be null. (parameter 'key')\r\n\r\n" The only way out of this is going back. When I do, I'm advised to close all browser windows and retry. I do and this time the sign-in works, but takes me back to the original page which invites me to sign in again. The error is repeatable; if I had the patience I think I could go around the loop indefinitely. I have tried a different browser, no change. I cannot find any help articles or any way of raising a support ticket with Microsoft. Can anyone help - I have an application I'd like to submit to the MS App Store, but no way of proceeding!What is the proper way to join TSP?
My company joined MAICPP already. We also filled the TSP onboarding form. However, there is no email send to us. I cannot find any info from the Partner Center too. May I know what is the proper way to join TSP? Is there a website or email address to get in touch with support team?
Partner Center business verification stuck for 40 days, no way to contact support
Our Partner Center verification has now been stuck for 40 days and I have not been able to find a working way to submit a support ticket. Partner Center displays the following message: "Stay updated on your document status in Resolve. Once submitted, your document should be reviewed within 5 days. If approved, you'll move to the next step. If unable to verify, you'll be prompted to upload a new document. You have up to 3 submission attempts ... Business verification: Estimated date by 6/24/2026. Pending partner action." However, when I click Resolve, I only see: "Document submitted successfully. Microsoft should review within 5 days. If approved, you'll proceed to the next step. If your document cannot be verified, the Resolve panel will prompt you to upload a new document. Document submission allows for 3 max attempts." There is no option to upload a new document or take any other action. When I try to create a request in Partner Center at https://partner.microsoft.com/en-us/support?stage=1 I get redirected to https://partner.microsoft.com/dashboard/v2/support/servicerequests/create? which shows "Help + Support | Service Health" with no option to create any ticket. When I use the chat AI bot, It redirects me to https://engagecenter.microsoft.com/ and I select "Partner Solutions", I get redirected to "Azure Support" which only offers me to create tickets about Azure subscriptions and billing. I have been ubable to proceed with the verification process or open a support case. Does anyone know of a working support channel, escalation path, or contact who can help resolve this ? Thanks in advance for any assistance you can provide.
Grow your business globally while selling locally through Microsoft Marketplace
Ready to reach new markets and grow through trusted partner ecosystems? Microsoft is expanding multiparty private offers to Australia, Japan, and South Africa, creating new opportunities for software companies and channel partners to scale globally while selling locally. Discover how Microsoft Marketplace helps partners accelerate co-sell motions, simplify procurement, close larger deals, and unlock new revenue opportunities through partner-led selling. Read the full article: Drive local growth with Microsoft Marketplace Help amplify this important announcement across your networks: Blog: https://partner.microsoft.com/blog/article/scaling-channel-growth-through-microsoft-marketplace Community: https://techcommunity.microsoft.com/blog/PartnerNews/partner-blog--drive-local-growth-with-microsoft-marketplace/4537077 LI: https://www.linkedin.com/posts/microsoft-cloud-partner-program_drive-local-growth-with-microsoft-ma… Facebook: https://www.facebook.com/mspartner/posts/pfbid02pWqxfpkcWjW2nyf7CuZYrnuGGXY6zyi3ZwsNka6zDems4iE9gqU… X: Microsoft Partner (@msPartner) on X
Auto Activation for SaaS Private Offers is a Game Changer!
Shout out to Microsoft Marketplace for launching AUTO ACTIVATION for SaaS private offers. This has simplified our sales operations for Microsoft Marketplace private offers, as well as dramatically improved our seller and customer experience with by eliminating the #1 reason we've historically seen block customers from completing Marketplace SaaS private offer procurement. Auto activation for private offers allows customers to skip the step of going to our SaaS landing page and activate Marketplace SaaS billing by having to SSO with their AAD. The problem with this step is that most of our customers are in regulated industries, and their AAD admins do not allow SSO on SaaS landing pages without enabling profile sharing, which requires a Global Admin to enable. We've encountered far too many times where our customer is scrambling to find their Global Admin so that they can complete the final steps to finish the steps to activate Marketplace SaaS billing. This also puts our sellers in the awkward position of having to help customers diagnose and troubleshoot the situation, which as a rule they are not equipped to, or find a Microsoft resource to help. Now, with this new feature the whole SSO to our SaaS landing page and associated problems are eliminated. Ever since we started using it our customers' procurement experience has been faster and smoother. I'm looking forward to more improvements to the Marketplace experience! Here is the feature: https://learn.microsoft.com/en-us/partner-center/marketplace-offers/create-new-saas-offer-plans#configure-auto-activationQuestion about Microsoft IT specialist certification, in relation to Coursera.
Please, bear with me, as it took me 3 hours just to get navigated here for help. I am taking IT courses with Coursera. I am not an IT professional...I am trying to change my career and my life. I was taking Googles IT Support Specialist course, but after 4 days of classes, I came across a major roadblock: Outdated information on their QwikLabs setup. The course was at least a year behind, the Demo on how to use Qwiklabs was seriously outdated, and Google has changed Qwiklabs into a "Pay to Create" gimmick that really doesn't work for anyone that is a Student, imo. $25+ to create a project, per project, and then 3 cents an hour while its running, can build up really fast. It was also changes and charges that Coursera was unaware of. So, how does this relate? I want to switch over to Microsoft IT Support courses and certification, but i want to make sure that its up to date, and that i won't run into another "out of the course" pay wall structure, because i really don't have that kind of money to throw around like that. It may not seem like a major deal to alot of people, but I am maintaining two households, on two continents, off one paycheck, and Im a kitchen employee...so Im sure alot of people can relate to how this is suddenly an issue. Can anyone verify how up-to-date that course is, from Microsoft, on Coursera? Im trying to change my life, and its already upsetting finding i wasted a weeks worth of effort.How partners can lead Frontier Transformation in FY27
As organizations move from AI experimentation to business-wide transformation, Microsoft partners are uniquely positioned to help customers innovate, operate, and grow. In the FY27 MCAPS Start for Partners keynote, Nicole Dezen, Chief Partner Officer and CVP, Global Channel Partner Sales, shares how Microsoft is investing in partner capability, go-to-market acceleration, co-sell engagement, and Microsoft Marketplace opportunities to help partners deliver greater customer value. From new AI-focused skilling and specializations to expanded incentives and Marketplace investments, the FY27 updates provide practical resources to help partners build differentiated offerings, drive adoption, and scale growth in the agentic AI era. Read the full blog and explore the FY27 partner priorities: ➡️ MCAPS Start for Partners FY27 blog Help amplify this important announcement across your networks: Nicole Dezen on LinkedIn Microsoft AI Cloud Partner Program on LinkedIn Microsoft Tech Community post Microsoft Partner on X Microsoft Partner on FacebookHelp partners convert more trials into revenue with enhanced Marketplace capabilities
New enhanced trial capabilities in Microsoft Marketplace are now available, helping software development companies accelerate customer acquisition, improve trial-to-paid conversion rates, and gain deeper visibility into trial performance. With expanded support for SaaS offers, including metered, per-user, and flat-rate pricing models, partners can give customers more opportunities to evaluate solutions through a trusted, self-service Marketplace experience. The latest enhancements introduce configurable SaaS trial durations from 1–180 days, simplified trial management, improved solution discoverability through dedicated trial badges and filters, and actionable analytics within Partner Center Insights. Partners can track free trials, monitor conversion trends, and optimize their Marketplace growth strategy using data-driven insights. Learn how these new capabilities can help you reach more customers, reduce operational overhead, and turn customer interest into revenue. Learn more about the enhanced trial capabilities
Hardware Developer Program deactivated - cannot open ticket (empty Workspace dropdown)
Hello Partner Compliance / Trust & Safety team, My Windows Hardware Developer Program registration is showing as deactivated in Partner Center: "Our records indicate that you have already enrolled into this program but your program registration is deactivated." My Legal Info vetting status is now Approved. The original cause was an outdated business address, which I corrected to my current registered address - it matches my active DigiCert EV code signing certificate and my Secretary of State filing. DigiCert has confirmed my organization is Active, validated for EV Code Signing, and the certificate is valid and not revoked. Despite the Approved vetting, the Hardware enrollment remains deactivated and driver submissions are blocked. I cannot raise a support ticket through the standard paths: 1. Partner Center Help + support: the mandatory Workspace dropdown is empty, so the form cannot be submitted. 2. Partner Center AI assistant: returns "AI assistant does not offer support for users with Microsoft Accounts currently." 3. Windows Developer Support Copilot: routes to a support-for-business link that lands on Engage Center with "no-access-group." 4. Microsoft 365 Admin Center: rejects sign-in, as my Partner Center identity is a Microsoft Account, not a work/school account. I have also emailed the support queue twice with no response or acknowledgment, and my Partner Center "My requests" shows "No support requests," so those emails do not appear to be creating tracked tickets. Request: Could someone please escalate this to the team that can review the backend Hardware Developer Program status for this Seller ID and perform a manual reactivation? Seller ID: 51660260 Prior case: TrackingID 2603150010000629 (same issue, reactivated by the Dev Center team in April 2026) Happy to provide tenant ID or correlation IDs privately. This is blocking production driver releases. Thank you.
Feature Request — Programmatic (API) access to Eligible/Ineligible Revenue data
Hi Product Team, We're building an automated backend pipeline to ingest and reconcile our incentive and revenue data across multiple Microsoft programs (MCI/Co-Op), and we've hit a gap we'd like to flag for future roadmap consideration. **Current situation** The Partner Payout API (api.partner.microsoft.com/v1.0/payouts) already gives us solid programmatic access to Earnings and Payments exports, which we use successfully today. However, the Eligible/Ineligible Revenue data available on the Earnings > Revenue page in Partner Center has no equivalent API endpoint — it's currently only accessible via manual UI download. We confirmed this with Commercial Marketplace Support (Service Request #2607220040003782), who kindly clarified that this is a known product limitation rather than a support/configuration issue, and suggested we raise it here directly with the Product Team. **Business impact** Without API access to this dataset, we're forced to rely on a manual, human-driven download step in an otherwise fully automated ingestion pipeline. This creates: - A recurring operational dependency on a person manually exporting and uploading the file on a schedule - A gap in our audit trail, since manual downloads are harder to log and timestamp consistently than API-driven exports - Reconciliation delays between Eligible/Ineligible Revenue and the Earnings/Payments data we already pull automatically via API **Request** We'd like to ask the Product Team to consider extending the existing Payout API (or a comparable endpoint) to support an asynchronous export request for Eligible/Ineligible Revenue data, following the same pattern already used for Earnings and Payments (create export request → poll status → download via secure blob link). Happy to share more detail on our use case if it's helpful for prioritization. Thank you for considering this. Regards, Carlos Rodrigues
Partner Center account deactivated – unable to access Hardware Program dashboard
Hello Microsoft Partner Center Support Team, We are currently unable to access the Microsoft Hardware Developer Dashboard through Partner Center. Below is a summary of the issue and actions we have already taken. --- Purpose We have encountered an access issue when attempting to use the Microsoft Partner Center Hardware Developer Program. The purpose of this message is to request confirmation of our Partner Center account status and reactivation of our Hardware Program registration, or guidance on re-enrolling if required. --- Sequence of Events (Steps to Reproduce) We attempted to access the Microsoft Hardware Developer Dashboard via the following URL: https://partner.microsoft.com/ja-jp/dashboard/Registration/Hardware After signing in to Partner Center, the “Hardware” option appeared in the list of available programs. However, it could not be selected, and the following message was displayed: Hardware Manufacture devices, parts and equipments. Create and manage system and driver submissions. Our records indicate that you have already enrolled into this program but your program registration is deactivated. Subsequently, when attempting to access the Partner Center dashboard, the following error message was displayed: Access restricted – your Partner Center account has been deactivated. --- Additional Information The following details were displayed on the Partner Center dashboard at the time the above error occurred. - Organization name: Sunny Giken Co., Ltd. - Tenant domain: sunnygiken.co.jp - Primary account email: email address removed for privacy reasons - Approx. registration date: August–September 2018 - Error Correlation ID (from screenshot): cac6e9b-5a09-471a-ada7-b8fc0231a78a - Correlation vector: UyZ59dYHRm0KoRkY.3 - Time (UTC): 17 Oct 2025 08:19:26 +00:00 --- Actions Taken - We sent an inquiry email to `email address removed for privacy reasons`, but have not yet received a response. - We also attempted to contact `email address removed for privacy reasons`, but that address appears to have been deactivated (SMTP 550 5.4.1). - The Services Hub support form (supportforbusiness) could not complete submission due to a looping issue. --- Request We kindly request verification of our Partner Center account status and Hardware Program registration. If our organization’s registration has been deactivated, please advise on the procedure to reactivate or re-enroll under our current tenant. --- Thank you very much for your assistance. Best regards, Tetsuya Ozawa Sunny Giken Co., Ltd. email address removed for privacy reasons
Employment Verification stuck 6+ weeks, Resolve panel broken
Our Developer program Employment Verification has been in "Rejected / Pending Partner Action" since before 6/22/2026. We resubmitted a supporting document weeks ago and got a "submitted successfully" confirmation, but there has been no status change since. The Resolve panel is also not working on our end: clicking Resolve opens a panel with only the info banner and a disabled Submit button, no document type selector or upload field appears, so we can't even submit a new document. Help + support has the same loading issue. Would really appreciate a Community Manager taking a look and escalating to the Vetting team. Happy to share tenant/publisher IDs and screenshots via DM. This is currently blocking our AppSource submission. Thanks in advance.Company: Voidflow AI LLC (Georgia)MCAPS Start for Partners Today (July 22)
Hi all - Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience. MCAPS Start for Partners Home We'll recap important updates on the August Community Call. DanMetrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
Issue registering with hardware developer program
Hello moderators, Our Hardware Developer Program enrollment appears stuck in a state we can't resolve through self-service, and we're also unable to submit a ticket through the normal Contact Support flow. Account details: - Legal entity: Kodsafe Labs Private Limited - Seller ID: 95092940 - User ID: 203442240 - Tenant: kodsafelabs.com (kodsec.onmicrosoft.com) Confirmed status: - Legal Business Profile verification: Authorized (Identity, Employment, and Business verification all passed) - EV code signing certificate: uploaded via Manage Certificates, Active status for over a week - Hardware workspace: not visible anywhere in Partner Center; Programs page shows only one tile plus "Add a program" What we've tried: 1. Clicked "+" to add a program, selected "Get started" under Hardware (confirmed pre-selected per the documented flow), then "Go to Dashboard." Instead of proceeding through company info and the Hardware agreements, we were redirected straight back to the same single-tile Programs page — suggesting a Hardware Developer Program account already exists on this tenant but isn't surfacing as an accessible workspace. 2. In Account settings > User management > Users, our account shows as Global admin, Admin. However, the Groups and Microsoft Entra applications tabs on that same page return "Not authorized," despite the Global admin role — possibly related to the same underlying account state. 3. The standard Contact Support request form has an empty, unselectable Workspace field, so we're unable to submit a ticket that way. Could someone please escalate this to the team that can review the backend Hardware Developer Program account status for this tenant/Seller ID and restore or grant workspace access? Happy to share further screenshots on request. Thank you, Hitesh Kesharia, Kodsafe Labs Private Limited
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- Stay ahead of key Microsoft partner updates shaping cloud and AI growth in FY27. This month’s highlights include details on the Frontier Accelerate incentives driving AI adoption, hands-on learn...Jul 27, 2026
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