Recent Discussions
AB-900 No achievement code
Hi, We delivered AB-900 today. Logging into Learn with our TSP account to the AB-900 URL, there is no ability to generate achievement code. Checking other courses, no abiliy to generate achievement codes on them either. Has something changed? Had no issues since being first enrolled when the program started years ago. Please could someone help, or direct me to the required support channel Best, ChrisAccess Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.
Request for Country-Level Access in LPxP
Hello Team, I am unable to get the access to view locations across multiple countries under Trainocate Holdings. I kindly request your assistance in granting this access, as it is essential for my reporting tasks and for monitoring class status across regions. It would be great, if you could assist me with access to get this view as below:FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Updated Recording Policy - Effective Immediately
Hello partners, We've spent the last few months collecting feedback to evolve our recording policy. Our goal is to open up opportunities for TSPs to record and distribute content to meet the learners where they are - which is not always live, instructor-led training. At the same time, we've aimed to strike the right balance by continuing to support MCTs to promote fair compensation and ensuring their perspectives remain integral to the process. Below you'll find the new recording policy, effective immediately. This language will be incorporated into our TSP Program Guidelines document on the Learning Resources site in the near future. We'll review this language on the June 24th Community Call. Please let me know if you have any questions. Updated Recording Policy Microsoft Training Services Partners (TSPs) are permitted to record, distribute, and otherwise monetize Microsoft training content in formats that best serve their learners, provided they meet the requirements below. Microsoft training content includes courseware, video, and other training materials developed by Microsoft. All training using Microsoft official content must be delivered by a qualified Microsoft Certified Trainer (MCT) in good standing. Official Microsoft content may only be recorded and delivered by MCTs operating through an authorized TSP. Unofficial or non-Microsoft training content may be recorded and delivered independently by an MCT without TSP affiliation. Partner Responsibilities and Content Governance TSPs are responsible for ensuring that all recorded training content remains accurate, relevant, and aligned to the latest Microsoft courseware and product updates. Microsoft will be reviewing TSP-produced content at the company’s discretion and may require the removal or discontinuation of recorded content that is determined to be outdated, misaligned with current learning objectives, or no longer representative of Microsoft technologies or guidance. KPI Eligibility Recorded training content, including on-demand or pre-recorded offerings, is not eligible for Training Services Partner Program Key Performance Indicator (KPI) credit. KPI attainment remains tied to live, instructor-led delivery that meets established program requirements for quality, interactivity, and learner validation. Privacy Compliance All recording, distribution, and commercialization of training content must comply with applicable privacy laws, contractual obligations, and Microsoft intellectual property policies. TSPs are responsible for obtaining appropriate consent from learners and MCTs participating in the recordings and ensuring lawful use and distribution of all recorded materials.FY27 MCT Newsletter Thread
In partnership with rohankapoor, who manages the MCT program, we'll begin providing his MCT Newsletter on this forum so that you can stay updated with changes, announcements, and other information that may be relevant to your training business. MCTs: please direct your questions to the MCT Lounge which is your exclusive community for everything MCT TSPs: post any questions in this thread Thank you.Are You Having Achievement Code Issues?
July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: 52601ebe-8eaf-4282-b462-120fc7e2d9fe - Legal company name: DOVOCOM - Tenant ID: 9079181e-d59a-4ae6-91a6-dd9c9d0325e6 - Tenant domain: DOVOCOM391.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, William SIMON Gérant +33612155786
Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: b19b058c-f8c4-44f9-bbae-c49c537b45fb - Legal company name: [à compléter] - Tenant ID: dbac7550-f17a-4cda-83ed-3a5d5d16ab2d - Tenant domain: raic037.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, RAIC William SIMON Gérant Tél. +33 4 72 97 02 02experiences with “MS incentives new experience”
Dear Microsoft, dear fellow partners, Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/ Site only shows a video, no matter which link you click. We want text, not video. I want the CSP M365 incentives info, not that video overlay again. 2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx ) 3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds) 4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier we eagerly await an updated & improved version of this site!experiences with “MS incentives new experience”
Dear Microsoft, dear fellow partners, Please find below first experiences with the new "incentives experience" where the annual incentives guide was replaced with a website. This fine product can be found at: https://incentiveguide.partner.microsoft.com/en-US/ Site only shows a video, no matter which link you click. We want text, not video. I want the CSP M365 incentives info, not that video overlay again. 2. Site refers to a ‘product addendum’ but no such is found in the guide itself (it is in the MCI collection on OpsReadiness luckily - https://assetsprod.microsoft.com/mpn/en-us/microsoft-commerce-incentive-product-addendum.xlsx ) 3. The MCI collection (https://partner.microsoft.com/en-US/asset/collection/microsoft-commerce-incentive-resources#/) links to various files/links. The link to the FY27 coop guide is broken ☹ (https://incentiveguide.partner.microsoft.com/en-US/fy27-co-op/how-to-use-the-co-op-guidebook) p- luckily the definitions of what cannot be found are present (at https://incentiveguide.partner.microsoft.com/en-US/additional-terms-and-definitions/glossary-cooperative-marketing-funds) 4. There are no rates mentioned in the website/download of the guide. For CSP you would need to view the MSFY27 documentation in collection mentioned earlier we eagerly await an updated & improved version of this site!
Partner Center Developer Identity Verification Stuck
My Microsoft Partner Center account is stuck at Legal > Developer > Identity Verification, with the Verification Status consistently showing "Rejected". I have two key questions regarding the identity information submission for AU10TIX verification: 1. Does the contact person name filled in the account need to exactly match the legal name of the account holder? 2. What standard information must be provided to prove the submitter is the legitimate account owner and successfully trigger AU10TIX identity authentication? I have already submitted a support ticket for this issue, but the only reply I received via email simply stated that my submitted information was incorrect, without specifying which fields or content failed the review. I am still unable to identify the exact error in my submission and cannot complete the identity verification process. Could anyone share the correct filling standards for identity verification materials, or advise on how to resolve this persistent rejected status?
Cannot finish registration. Stuck on adding registration number.
Hello, I got stuck, when I added the registration number. It's there, but the "next" button is greyed out as well as the "edit" link. Using this url to start: https://admin.cloud.microsoft/?invType=ResellerRelationship&partnerId=xxxxxxxx&msppId=0#/partners/invitation. Please help :)
Join us on June 3rd for the MSLE AI Bootcamps - Copilot Chat Agents for Academics Special Session!
Hi TSP Community, We’re excited to invite you to a special session on June 3rd introducing the upcoming Microsoft Learn for Educators (MSLE) AI Copilot Chat Agents for Academics Bootcamp. This session will provide an early look at a new, scalable skilling experience designed specifically for higher education faculty and administrators—and how you can leverage it in your field engagements. What we’ll cover: Overview of the Copilot Agents for Academics Bootcamp and delivery model How faculty will be enabled to use, integrate, and build Copilot agents for teaching, learning, and operations A walkthrough of the curriculum progression (Agent Foundations → Integration & Autonomy) Examples of hands-on labs, live demos, and role-based scenarios The TSP opportunity: how this standardized, repeatable offering supports AI skilling conversations and drives customer value 📅 Date: June 3rd, 2026 at 7:00 AM PST | 7:30 PM IST 📣 Join Here: https://aka.ms/MSLEAgentsTSPSpecialSession Make sure to download the calendar invite attached! We hope you’ll join to learn how this offering can accelerate your engagements and expand AI skilling across your academic customers.
CSP June 2026 Monthly Partner Update
To help you stay informed and prepared for operational changes, Microsoft publishes monthly self-service readiness content for CSP partners. This month's updates focus on actions, impacts, and resources across several important CSP topics. Each update is available as a short on-demand video designed to help you quickly understand what is changing, what it means for your business, and where to find additional guidance. This Month's Topics: (click title to jump to video) Microsoft 365 Updates | MFA Requirements in Partner Center | Multi-Party Private Offers (MPO) | Licensing Navigator in Partner Center AI Assistant | CSP Authorization Microsoft 365 Pricing & Packaging Updates Review upcoming pricing and packaging changes and understand how they may impact your customers and business planning. If the player doesn’t load, open the video in a new window: Open video MFA Requirements in Partner Center Stay up to date with Partner Center security requirements and understand the latest guidance relating to multifactor authentication. If the player doesn’t load, open the video in a new window: Open video Multi-Party Private Offers (MPO) Understand the latest MPO capabilities and available resources for partners participating in Marketplace transactions. If the player doesn’t load, open the video in a new window: Open video Licensing Navigator in Partner Center AI Assistant Learn how Licensing Navigator can help you find Microsoft licensing guidance and answers more efficiently. If the player doesn’t load, open the video in a new window: Open video CSP Authorization Understand the latest authorization requirements and the actions partners should take to remain compliant. If the player doesn’t load, open the video in a new window: Open video Need More Information? Visit the Launch Enablement Guide for additional readiness resources, guidance, and partner actions.Partner Center Verification keeps getting rejected
I am trying to get my company verified in Microsoft Partner Center but I keep getting rejected because I originally signed up for MS 365 and Entra using my common first name (Randy), but when I upload my ID it contains my legal first name (Randall). I have changed my name in Azure and MS 365, but in the partner center > Account Settings > Legal Info it still shows Randy . After changing my name to Randall in MS 365 and Azure I tried to verify again and was rejected for the second time. I reached out to support but they just keep sending me instructions to go to the partner center and select "Fix Now". This link just takes to the page to upload my ID. If I get rejected for a 3rd time I will be unable to attempt again, I will be permanently rejected. Support doesn't respond other than to keep sending me the same link and it takes 5 days every time I explain the situation to them again. I need help clearing my common name in Partner Center Legal Info and anyplace else that is linked to Partner Center, I am losing revenue due to this and it's been about 4 weeks of trying to resolve the issue. My account ID is:7126119Account Suspended Despite Compliance – Seeking Clarification and Reinstatement
Hello Microsoft Community, My company’s Partner Center account currently shows a Suspended status for both the Indirect Reseller and Microsoft Cloud Solution Provider programs, even though we believe we’ve met all requirements. What we’ve done: Completed all security requirements (MFA enabled, security contact designated) Verified business and legal information is up to date Ensured there are no outstanding payments or compliance issues We received a notice about CSP indirect reseller eligibility (USD 1,000 revenue requirement), but our partner confirms our license spend exceeds this threshold. Our questions: Why is the account still suspended if we’ve addressed the stated requirements? Is there a hidden or unaddressed compliance issue? What specific steps must we follow to have the suspension lifted? Can Microsoft reinstate the account once we provide evidence of compliance? We’re unable to perform critical operations like assigning licenses or accessing partner benefits while suspended. Has anyone experienced a similar situation? Any guidance from Microsoft moderators or the community would be greatly appreciated.
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Recent Blogs
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at http://aka.ms/Courseware_Title_PlanJul 02, 2026
- Your voice continues to shape how the Microsoft AI Cloud Partner Program evolves. This month’s update brings together the announcements, investments, and resources partners need now, so you can prior...Jul 02, 2026
