Forum Discussion
Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello
I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed.
This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution.
What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way.
Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated.
Thank you for your time and support.
43 Replies
- ArkencloudCopper Contributor
We have exactly the same problem. Our Microsoft Partner application was vetted and approved successfully. We then applied for the indirect reseller program using the same supporting documents that got the Partner application vetted and approved. Then, both the Partner Application and the Indirect Reseller application restarted all over. And now both are stuck in this endless Employment Verification loop. It is bizarre that a company as resourceful as Microsoft, cannot pick up the phone to tell its prospective partners what's missing or wrong, and instead resorts to generic template-based emails. And the most frustrating part is they keep telling me the documents are too old to be considered, but it's only a few weeks old and definitely within their 12-month requirement. Microsoft - if you are reading this, please fix this highly frustrating onboarding process. You can do better than this. Unless you just admit that you don't want any more partners or any partners at all.
- GuffyCopper Contributor
Before you start this process it is a good idea to have a D.U.N.S number from Duns & Bradstreet it is a number that Microsoft understands. I was rejected countless times until the company was verified here https://www.dnb.com/en-us/utilities/customer-portal-login.html.
Have your CSP provider help you with the reset fix it case.
and make sure everything is correct in the partner portal. right down to the period and comma
- JonathanSu01Copper Contributor
I am encountering the same issue.
I have submitted all the required documents, including the domain name registration receipt to verify ownership, via the “Fix Now” appeal function. However, after the documents were received, the verification process appears to have stalled. I have not received any further updates from the vetting operations team, either through the Partner Centre or the support tickets I have raised.
I would greatly appreciate any assistance, as this delay is having a significant impact on my business operations.
Thank you for your time and support.
- zharper11Copper Contributor
I’ve developed an AI-powered text analytics application that sits within MS Excel, and I’m currently in the pre-launch phase with initial customers lined up for validation. I’ve incorporated the business, purchased a domain, and completed all necessary banking and tax setup.
However, I’m now stuck in a holding pattern with Microsoft Partner Center. My domain verification keeps getting rejected without any specific feedback. I've hired outside help to ensure its correct and still after multiple attempts, I still receive the following response from Vetting Operations Support:
"This application is insufficient for the requirements of the program. We are proceeding to archive this case."
Unfortunately, no additional details were provided, and I’m unsure how to proceed.
I'll run out of runway if I can't get this app uploaded for users to start using. Has anyone figured out how to get an actual human to look at their application?!?!
- zharper11Copper Contributor
I’ve developed an AI-powered text analytics application that sits within MS Excel, and I’m currently in the pre-launch phase with initial customers lined up for validation. I’ve incorporated the business, purchased a domain, and completed all necessary banking and tax setup.
However, I’m now stuck in a holding pattern with Microsoft Partner Center. My domain verification keeps getting rejected without any specific feedback. I've hired outside help to ensure its correct and still after multiple attempts, I still receive the following response from Vetting Operations Support:
"This application is insufficient for the requirements of the program. We are proceeding to archive this case."Unfortunately, no additional details were provided, and I’m unsure how to proceed.
I'll run out of runway if I can't get this app uploaded for users to start using. Has anyone figured out how to get an actual human to look at their application?!?! - iceniCopper Contributor
I'm having the same problem. Our domain name is a .co.uk domain which doesn't expose Registrant info by default, but even turning that on hasn't helped us get past employment verification
- JohnnyReactionCopper Contributor
Me too . "Fix Now" does not work. I need to verify my Partner status to purchase the new equivalent of the MAPS licences.
Anyone resolved this?
- marcasCopper Contributor
I've been put in contact by a colleague with a MS Partner Development Manager for my country he knows and asked him to help. He asked to be put in CC in my infinite ticket mail exchange and within 2 days my profile has been verified. Very Sad.
- Thomas_HorCopper Contributor
I'm facing the same issue for employer verification.
I gave document in compliance with every condition.
It states my name and company's name.
Business Registration documentations as well.
Yet, i'm still stuck after 2 weeks.
Just received another notification telling me to provide further documentation.
I dont have anything else to provide, i'm the business owner, the business documentation states my name as the rightful owner, domain purchase information states my company's name as well.
I'm dead stuck and losing out on a deal of license purchase. - JoshuaTCopper Contributor
Hello,
I myself, have similar issue, I submit Support Case for this, and it's an automatic denial, no explanation, no chance to fix the issue.
I myself have noticed this among many other Microsoft Support Services, everything is automated, and there seems to be no hope of fixing our business's status to become a Microsoft Partner.
Even though all requested documents have been submitted, it's very sad to see the state of this in such an automated form with no hope in sight for the future.
I myself, was going to create a post here asking for guidance, but this might be hopeless.
Does anyone else have this issue? - Thomas_HorCopper Contributor
I'm experiencing the same, 3 months ago for the vet process of AI Cloud Partner, took me weeks to have it settled after i insisted that my documents matches the requirement, which is either
Now that I've renewed my domain for 5 years and registered for CSP Indirect reseller, the same thing happened again, paid invoice was rejected even though the name matches.
Been through it 2 weeks and still no update from support. - Alexo1975Copper Contributor
This issue is currently driving me crazy ! I have submitted multiple versions of the correct documents but justv get back the same exact standard email.