Recent Discussions
i have a Question FY26 Indirect reseller security score Can't access it.
I must say that I am a Distributor and my Partners do not have access to the Security page and I want to make sure that they can access it. From what I have found, it only says that it is enforced for direct bill partners, distributors (formerly indirect provider), and indirect resellers. Can you please update this because the FY26 document requires that you Complete the mandatory requirements of the Partner Center security score. Please provide clarity on compliance with the Security requirements. FY26 When I click on the link Adn i see in Security Role i Not see Indirect reseller access On Partner Center Indirect reseller Can't access Even if they are Global Admins, they cannot access it.[Microsoft Partner Center] Cannot access Collaborate Feedback ID
Could you please help us to check error message in Collaborate Feedback page. Error: Due to recent changes in our security and access policies, some content or functionality may be unavailable to certain users. For additional support, please create a ticket with Partner Center and reference Message Code: 715-123220. https://support.serviceshub.microsoft.com/supportforbusiness/onboarding?origin=/supportforbusiness/create After Create New id successfully, and then we cannot access the ID anymore.MS-4010 - No Copilot License in ALH Tenant
Hello, we are trying to deliver MS4010. Our trainers told us that in the tenant of the lab there is no Copilot 365 License available. Is this correct? Can anyone tell us how to deliver Extend M365 Copilot without a copilot license? We tried to get courseware support via the MCT Lounge. But there is no forum anymore to ask these questions. Thanks for any help. Mario
CSP Indirect Reseller Status Deactivated – Guidance Needed
Hello, In Partner Center, our CSP Indirect Reseller status is currently showing as Deactivated. Because of this, we are unable to manage customers or subscriptions. I would like to know: What are the common reasons this Deactivation occurs? What corrective actions are typically required to reactivate the reseller status? Should this be handled directly with Microsoft Partner Support, or escalated through the assigned indirect provider? Any guidance or best practices from the community would be very helpful. Thank you.ANNOUNCEMENT: Introducing Goodstack, new nonprofit validation partner
Microsoft has partnered with Goodstack, a third-party validation supplier, to verify the eligibility of nonprofit organizations, public libraries, and public museums. Eligibility criteria. The eligibility validation process is based on criteria provided by Microsoft and uses publicly available and locally relevant information, along with the details you submit during registration. Review eligibility criteria. Eligibility validation process. Goodstack will compare this information against Microsoft’s nonprofit eligibility requirements. As needed, Goodstack may reach out directly to agents or organizational contacts to request additional documentation to complete the validation process. Questions? The Microsoft Elevate support team is available to answer any questions about Goodstack and the eligibility validation process. Submit an inquiry.
Checking If It’s Okay to Post a Training Partnership Idea in MCT Spaces
Dear Community Leaders, I hope this message finds you well! I’m reaching out to ask if it would be appropriate to share a post in the MCT Community or MCT Longue regarding an initiative I’m developing under the Microsoft XIAD program. The concept is to invite fellow MCTs—particularly those not currently affiliated with a TSP—to collaborate on future training events. While paid opportunities may not be available at the outset, we’re committed to offering visibility and recognition. One way we plan to do this is by featuring trainer profiles and their specialties on our website, helping build credibility and exposure for participating MCTs. As part of this initiative, I’m planning to organize a one-day event each quarter, and I’m looking to collaborate with five certified MCTs who hold any of the following certifications: PL300, DP100, DP203, DP600, DP700, PL200, PL400, PL600 The goal is to foster meaningful partnerships and create a space where trainers can align with our mission and potentially engage in future work. I’d love to start this conversation in a transparent and inclusive way, and I believe the MCT Café could be a great place to gauge interest and gather feedback. Please let me know if this type of post would be welcome, or if there’s a preferred channel or format for sharing such ideas. Warm regards, vk2 MCT & Head of TSP.ATTENTION: This discussion board (Partner Support Offerings) is set to archive on October 1st, 2025
You will no longer have access to past posts or information. Please get what you need from this space in preparation and should you need new information on this program please visit: Microsoft Premier Support for Partners homepage. Thank you for being part of the community and following along in the Partner Support Offerings Discussion board. We truly appreciate your partnership and look forward to connecting with you via our homepage link above. THANK YOU PARTNERS!FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Join us 25 September for a special session: MSLE AI Bootcamps – FY26 Evolution
Hello TSPs! Join us on Thursday, 25 September at 7:30am PDT for a TSP Special Session. We'll deep dive into the FY26 evolution of the Microsoft Learn for Educators (MSLE) AI Bootcamp delivery materials including social media strategy and customer-facing bootcamp materials. Download the .ics file for Teams meeting details and the link to join. Looking forward to seeing everyone who is interested in delivering the updated MSLE AI Bootcamps!Updated Sep 23: SOLVED (partial): Issue with Achievement Code Creation
September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.FAQ: Using meters on AppSource transactable offers
Q: Can AppSource transactable offers use meters? Can you site the source? A: No. Only Azure Marketplace can use meters. Please refer to each metered billing related page to get additional information on this topic: Microsoft commercial marketplace transact capabilities - Marketplace publisher | Microsoft Learn
Unable to open support tickets; error: "There was a problem retrieving the support request details."
Hello, We are looking to become a verified partner, but are unable to do so due to this error in communicating with the support team. I have tried creating multiple tickets, but after it is created, it's not possible to open it anymore. Upon opening error is thrown: "There was a problem retrieving the support request details." I tried contacting support, but they seem to give a generic response unrelated to the issue and close the ticket. May someone help, please? Generic response:[Discontinued] New MCT Category: End User Qualification - Now Available to TSPs
September 22, 2025 update: After careful review of application trends and evaluating how the End User MCT tier fits into our broader program strategy, we’ve decided to discontinue the tier. The demand has been significantly lower than anticipated, and the offering no longer aligns with the direction we’re taking the MCT program moving forward. A formal announcement will be posted in the MCT Lounge on September 22, providing additional context and outlining next steps. Thanks again for your understanding and ongoing support. Original message: Hi all, Our MCT team has launched a pilot program for a new MCT category called End User Qualification. This is in response to feedback we've received regarding the reduced level of technical skills required to teach our Copilot end user courses. This new status provides an easier path for trainers who are not currently MCTs to meet the requirements to deliver select Copilot courses. This has no impact on current MCTs. Trainers who have completed the AI-900 certification as well as the Instructional Skills Certificate Provider (ISCP) program are permitted to apply, but must be working for a TSP to qualify. Once accepted, the End User Qualification MCTs will be permitted to teach the following: AI-3017, AI-3025, MS-4004, MS-4005, MS-4008, MS-4012, MS-4018, MS-4019, and MS-4023. Deadline for completing End User Qualification onboarding is April 30, 2025. For more information, please see the attached FAQ. Please let me know if you have any questions.FY26 CSP Incentives - Ann/Mon & Mon/Mon Subscriptions
Dear community, We are a Distributor (ex. Ind. Provider) in CSP and we would like you to help us on understanding the changes in our Incentives in FY26. As announced already, starting October 1, 2025, the FY26 levers and rates will be in place. We would like your assistance to determine the two following use case: a) one of our Indirect Resellers has a M365 subscription with monthly commitment and monthly payment. Within September 2025, this specific subscription will give us incentives under the FY25 levers and rates (will be recalculated in February 2026 under the FY26 levers and rates). So, based on the announcement, on October 2025, this subscription will start generating incentives under the FY26 levers and rates. Could you please confirm my understanding or reshape accordingly? b) one of our Indirect Resellers has a M365 subscription with annual commitment and monthly payment, with the renewal of the subscription to be on 15 March 2026. Based on our understanding, until the renewal, this subscription will be generating incentives based on the FY25 levers and rates due to the price protection of the subscription for the whole year, and will switch on generating incentives based on the FY26 levers and rates on the renewal date (i.e., 15 March 2026). Could you please confirm my understanding or reshape accordingly? Really much appreciated in advance for your significant help on this critical topic for our target setting and business decisions. Warm regards, Nick
Announcing the Migrated and Modernize Summit - September 23-24
Microsoft is hosting the Migrate and Modernize Summit digital event, September 23-24, to introduce new Agentic AI capabilit8ies that are reshaping how organizations approach cloud transformations. This event is designed for IT leaders, developers, and cloud strategists looking to accelerate migration, reduce complexity, and modernize with confidence. Event Highlights: Keynotes from Scott Guthrie, Jeremy Winter, Amanda Silver, and Cyril Belikoff Deep Dives into AI-assisted tooling and investment offerings Real-world success stories and live demos Region specific tracks tailored to your needs To learn more about the Migration and Modernization Agentic AI capabilities being announced make sure to register for the digital event below: Register Now (United States) Register Now (Latin America) Register Now (Brazil) Register Now (EMEA) Register Now (ANZ) Register Now (Asean) Register Now (Korea) Register Now (Japan) Register Now (India)BOOKMARK NOW: Refreshed Nonprofit Partner Readiness Site
🚀 Introducing the Refreshed Nonprofit Partner Readiness Site! We’re thrilled to announce the launch of the refreshed Nonprofit Partner Readiness site 🎉 This redesigned experience is built to empower our nonprofit partners with streamlined navigation, updated solution area content, and a robust set of tools to support your mission-driven work. Whether you're looking for skilling resources, campaign assets, or guidance on Microsoft’s AI-powered solutions, the new site brings it all together in one intuitive hub. 🌟 What’s New? Improved Navigation: Tab-based structure across 16 solution areas for easier access to content and return paths to the homepage. Fresh Content: New assets including the Copilot & Agent Playbook, updated Event How-To Guides, and localized partner playbooks for global reach. AI Innovation: Explore how Microsoft Power Platform and Copilot Studio enable nonprofits to build intelligent apps and agents for scalable impact. Campaign-in-a-Box: Ready-to-use templates for events, emails, and registration pages to help you launch with confidence. 📣 Why It Matters This refresh is part of our broader Microsoft Elevate initiative, aligning nonprofit and education partner resources under one unified experience. It reflects our commitment to helping partners navigate the evolving nonprofit landscape with tools that are modern, mission-aligned, and AI-ready. 💬 Join the Conversation We invite you to explore the site, share your feedback through the Partner Desk, and contribute to the ongoing evolution of our partner ecosystem. Let us know what’s working, what’s missing, and how we can continue to support your success. 🔗 https://partner.microsoft.com/en-US/solutions/nonprofitWATCH NOW: FY26 H1 Nonprofit Partner Kickoff Recap
🎥 Missed the FY26 H1 Nonprofit Partner Kickoff? No worries! Catch up on all everything you missed! ✅ Playback & View Sessions Access session recordings and presentation decks of the FY26 Microsoft Elevate Nonprofit Partner Kickoffs: Americas/EMEA session recording | deck ANZ / Asia session recording | deck 📣 Reminder You can also find these sessions listed on the Nonprofit Partner Readiness site landing page under the Community updates section.
Events
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**Event Date & Time: September 24, 2025, 12:00 - 1:00 PM GMT+8 Singapore **
Learn how to effectively plan, build, and deploy generative AI solutions. Join us at Microsoft ISV AI Envisioning Day: Ge...
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**Event Date & Time: September 24, 2025, 1:00 - 2:00 PM GTM+1 UK **
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