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Gabbe_Yttermalm's avatar
Gabbe_Yttermalm
Brass Contributor
Mar 23, 2026

Renewals process - issues

Hi

Is it only me? I have tried to let Microsoft be aware of this for the last 7 years now....

Upon renewal of the partnership, the partner temporarily loses its Solution Partner status!

A status always used by customers in tenders and RFPs (the responding partner must hold x,x and x Solution Partner)

How the renewal process still affects partners +2 weeks after renewal:

  1. We get information on how to pay on the anniversary date - for us Saturday March 7 (payment term = 1 month)
    1. One can´t pay in advance before this date!
  2. With the information provided we initiate the payment Monday March 9, and get the verification proof from the bank on March 10.
    March 10 we then provide the POE in Partner Center
    1. Already at the anniversary day (the 9th), the "Customer Letter" we can create in Partner Center AND our Business Profile has the Solution Partner "taken away" for us, and we "don´t have the programs" that we need to provide to clients.
      The business profile in Partner Locator is crucial - we link it to clients and prospects!
  3. Microsoft then takes until Friday March 13 to verify the payment and "enroll" us again
    1. So we have not had the programs for a week, and partner CAN`T hold the programs in a rolling 12M?
      There´s always a glitch in the timeframe - much more problematic then Microsoft Support in India "understands".
      I have pinpointed this every year for the last 7 years - nothing happens
  4. And - our business profile is STILL empty! +2 weeks after the renewal window started and we did the payment.
    This has happened every year now - no change!
    Support ticket 2603180040005878!

1 Reply

  • Thank you Gabbe_Yttermalm​ for your feedback. I am looking for someone to share with with intenally, but to set expectations we can share the information but I cannot promise they will take action on it. ⭐