Forum Discussion
Renewals process - issues
Gabbe_Yttermalm I connected with the team and this was their response:
Thank you for raising this concern. Microsoft recognizes the challenges some partners have faced with renewals, particularly when paying by wire transfer. Currently, renewals can only occur on the anniversary date, which in your case causes temporary lapses in Solutions Partner designation status due to payment processing delays.
To address this, Microsoft is in the process of updating the renewal window to allow renewals starting 30 days before the anniversary date, helping prevent any disruption to benefits or visibility. We’re also working to update the wire transfer process to better streamline payment approval.
In the meantime, until these updates are available using a credit card on your anniversary date is the best way to avoid interruption.
We appreciate your feedback and will continue sharing updates as these improvements roll out.
Hi JillArmourMicrosoft
Thank you - you are always on to these topics when I´ve "met" you over the years! 💯
Well - as partners have this issue every year - and it´s business critical - Microsoft really should!
But I actually had giving up this after all this years - but created this discussion anyway.
By the way - I actually got the Solution Partner achievement back into our business profile in Partner Locator today! After 3 weeks of support tickets, costing both you and partners time and aggressions ;)
Provide them with ticket 2603180040005878
And ask them to see how they solved it, and how this can be fixed so we don´t have these issues coming years :)
Community ManagerGabbe_Yttermalm I connected with the team and this was their response:
Thank you for raising this concern. Microsoft recognizes the challenges some partners have faced with renewals, particularly when paying by wire transfer. Currently, renewals can only occur on the anniversary date, which in your case causes temporary lapses in Solutions Partner designation status due to payment processing delays.
To address this, Microsoft is in the process of updating the renewal window to allow renewals starting 30 days before the anniversary date, helping prevent any disruption to benefits or visibility. We’re also working to update the wire transfer process to better streamline payment approval.
In the meantime, until these updates are available using a credit card on your anniversary date is the best way to avoid interruption.
We appreciate your feedback and will continue sharing updates as these improvements roll out.