Forum Discussion
New Partner Signup for Company Stuck in catch 22 loop
I want to start by saying that I've had the displeasure for more than a decade as a developer publishing apps on the fruit company and lil green robot company's platforms without anywhere as close to the amount of user confusion and dead ends as here on Microsoft.
I started my user journey to sign up for a company account at https://storedeveloper.microsoft.com/en-US/onboarding
After a few steps I was delightfully greeted with this, despite being obviously logged into the account to even access these forms:
I later found out that the account maybe needs to be re-verified since the platform might not share verification state with the windows live account. After verifying my email again, I fill out all my company info with DUNS number and opt to import all info. Therefore negating any risk of mismatch between whats in DUNS and what's entered.
I'm then shown this.
So I'm honestly incredibly confused here. If we believe the yellow warning box, then there is nothing to do and the application is closed. But then the red text says pending partner action, that I have things to do. But if I go to the legal info page, I see that I have actions to do. What those are I have no idea
Ok so at this point I obviously start searching for support routes.
We have two avenues that I've seen mentioned over and over in: https://techcommunity.microsoft.com/discussions
Option A How to appeal a rejected partner profile in the verification process | Microsoft Community Hub
Option Bhttps://partner.microsoft.com/en-us/support?stage=1
According to option A, an employment verification failure is when I can't confirm that the email domain is owned by the company. After following links, I'm led to
https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses#check-your-verification-status
According to this document, I'm to click the "Resolve" button to begin dragging documents in.
Except in reality, the version of the site Im seeing has a get support button
which takes me to :
https://learn.microsoft.com/en-us/partner-center/support/report-problems-with-partner-center
Im now shown two more options to resolve things myself.
Option #1:
use the ai assistant. But the Ai Assistant flow requires a workspace which I don't have. I presume because I don't have a valid account. Therein creating a catch22
Option#2: Use traditional support:
Except the ? button is not there in my portal:
What is going on here? What am I supposed to be doing to resolve this? What a strenuous career it is that I’ve chosen! I cannot make you understand. I cannot make anyone understand what is happening inside me. I cannot even explain it to myself.
3 Replies
- threeDogsToddCopper Contributor
I'd like to second this detailed reply. I at least have the "Resolve" button.
Last week I clicked the resolve button and uploaded the latest invoice for the company website domain. The error/warning message says "Pending partner action", but I did take the action specified (uploading the document). Now I'm not sure if:
- My first document was rejected - there was no email or notification saying that it was
- I need to upload a different document. I have no way of knowing if/why the first document was rejected so it's impossible to know how to fix the issue
- The first document wasn't actually uploaded - the account verification sidebar showed that it was, but I didn't get any email confirmation and there's no audit history to show that the document was uploaded
So now I have no idea what to do and I'm not sure what this ominous date "Estimated date by 4/4/2026" actually means. Does that mean someone at Microsoft will review the issue by then? Does that mean the application will permanently close at that date? Does that mean Microsoft will send me a present by that date?
Any clarifications from the Microsoft team would be much appreciated.
- JillArmourMicrosoft
Community Manager
You should log a support ticket to move forward: Partner Center Support
It will take them some time to get to your ticket but they will respond!
- JillArmourMicrosoft
Community Manager
mondelwondle Wow, that is a long path to support for your issue. Sorry its been so confusing. Do you have a current support ticket?