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JulioLuzardo's avatar
JulioLuzardo
Copper Contributor
Mar 18, 2026

Microsoft runs on trust - renewal blocked – order fails before payment (error 715-123160)

Hi,

My context is the following, I have a US based LLC because my work is centered around Dynamics 365F&O and my customers are not in Colombia, but in the US. I am an ISV and have a marketplace offer in AppSource. I am an SMB. I can survive thanks to my consulting income. I'm trying to sell my ISVs as an MS partner but I haven't been able to land a deal yet.

But I run my business from Colombia. But I have US Banks, US Customers, US Invoices, etc. This is a completely legal and compliant setup.

I made the mistake when I enrolled as a Microsoft Partner of giving my US details instead of my Colombian details. I thought it made perfect sense, I had no idea I would be flagged for this. I have had problems with my partner center ever since, I can't get approved as a Developer. When I try to renew  my Partner Success Core Benefits I get this:


https://www.microsoft.com/en-us/legal/compliance/integrityIf you require further information please https://partner.microsoft.com/partner/support with reference number: XXX-XXXXX and transaction ID: XXXX.

I opened up a support ticket, because my renewal is up. And at the very end of a week of back and forth I get this:

Microsoft runs on trust, and therefore we engage in a rigorous set of evaluation and certification processes across third party individuals and organizations. As a result of our internal processes, we are unable to proceed with your request. Please note that this decision cannot be changed by opening a new support case. Thank you for your understanding

What can I do? I know other people are facing the same issue.

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