Unable to create support tickets Partner Launch Benefits purchase failing but billing profile valid

Hello,

I am currently blocked in Partner Center and unable to proceed due to multiple issues:

Support tickets cannot be created

Whenever I try to create a support request, I receive an error asking me to retry in 10 minutes. This issue persists across multiple attempts and effectively blocks any access to official support.

Partner Launch Benefits purchase fails at checkout

When attempting to purchase Partner Launch Benefits, I receive the following error:

"Kindly change the payment type to wire transfer and retry. In case the problem persists, please wait for 24 hours before trying again."

Reference number: 715 123160

(Transaction ID available if needed)

Billing profile status

Billing profile is active (green)

Account is eligible to purchase

No visible validation issues

Environment details:

Location: Belgium

Partner Center language: en-US

Issue reproduced across browsers and sessions

Impact:

I am completely blocked:

Cannot contact support

Cannot complete required purchase

Cannot progress in the Partner program

Request:

Could a Microsoft representative:

Investigate the billing/payment issue

Enable support ticket creation for this account

Advise on how to unblock the purchase flow

I can provide full reference and transaction details privately if required.

Thank you in advance.