Recent Discussions
Metrics that Matter (MTM) Question Update - Effective Nov 1, 2025
Hello TSPs, We've announced on the last two monthly community calls that an update was coming to the Metrics that Matter (MTM) survey currently leveraged for the TSP quality scoring metrics. Attached is a refreshed MTM overview document which contains the new questions that will go live on November 1, 2025. From a partner performance or operations perspective there is no action for you - you'll see the survey automatically update on November 1. If you have custom data slices on your MTM dashboard you may want to update those data connections once the questions are live on November 1. Within the attached document you'll find additional FAQs. If you have additional questions, please post them below so that I can answer for the entire forum. The MTM support page can be found here. You can also reach support by emailing support <at> explorance.com. The attached file will soon join our other documentation in the Get Started collection on the Learning Resource site.Shape the future - your input fuels the next developer accelerator!
Are you a developer who has looked for a short-cut to start coding in minutes on Microsoft tech? We'd love to invite you to a pilot for the new Quick-Start Development Toolkit! The QS Dev Toolkit is an interactive experience to shortcut from what you want to build to giving you sample solution arch, deployment-ready code templates, and the resources you need to get started with your project today. Want to get involved? Just complete 3 simple steps: Fill out this short form to let us know who you are We'll contact you within 5 business days with more instructions We'll schedule a short pilot call to gather verbal and written feedback We'll use this feedback to shape the future for developers around the world and take suggestions for new dev patterns. We look forward to hearing your feedback!Access Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.
Azure MCPP Subscription
Hello When renewing partner benefits, an Azure subscription called MCPP Subscription appeared. We're currently receiving information that this subscription has expired and will be deleted soon. Should we worry about this? What's this subscription for, and should we do something about it?
Setting up your Partner Center account for success
A well-structured Microsoft Partner Center account is foundational to long-term success in the Azure Marketplace. Learn essential best practices for organizing your Partner Center account to ensure operational efficiency, seamless onboarding, and scalable growth. Whether you're a new software development company or an established partner, these insights will help you optimize your account setup to support your business goals and enhance your marketplace experience. Read more: Microsoft Partner Center account structure: Best practices for long-term success | Microsoft Community Hub and attend a webinar session where you will have the opportunity to have your questions answered. Event November 4th: How to structure your Microsoft Partner Center account | Microsoft Community HubEligible Microsoft Marketplace partners with MCA customers now to benefit from accelerated payouts
Microsoft Marketplace partners transacting with Microsoft Customer Agreements (MCA) customers can now benefit from accelerated payouts. This enhancement is intended to support improved cash flow and greater predictability, with daily payment processing that shortens the average time to receive funds. To learn more about how accelerated payouts work and how to view payouts with transactions for a given month, read the full announcement article. Announcing accelerated payouts to Microsoft Marketplace partners with MCA customers | Microsoft Community Hub
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!Certification requirement to sell and implement MS Dynamics 365
Hi All, We have recently become MS partner and enrolled into the Microsoft AI Cloud Partner Program. We are curious to understand what are the minimum requirements in case we want to sell and implement Dynamic 365 CRM modules. Like number of and variety of certifications to be done. If there is a link of a page containing this information please share the same. Thanks & Regards Abhishek RaghavRegister now: CSP Technical Training Series
CSP partners! The CSP Technical Training is designed to assist you with technical implementation of change. Register for the next event to get answers to your technical questions and learn more API changes available in sandbox: CSP Technical Training Listing Page (eventbuilder.com)Microsoft AI agent envisioning series: Build enterprise-ready AI agents
The Microsoft AI Agent Envisioning Series is a four-part webinar experience designed to guide developers through the process of creating AI agents that are ready for enterprise deployment. Microsoft’s AI Agent Envisioning framework offers a structured approach to help developers build agents that are reliable, secure, scalable, and aligned with responsible AI principles. Practical guidance and tools Azure AI Foundry provides tools and templates to support the development of intelligent agents that can operate independently and collaborate effectively. Trustworthy AI principles are integrated throughout the process to help ensure ethical and responsible development. Tools like App Advisor and the Marketplace Value Calculator assist developers in evaluating both the technical and business readiness of their solutions. Next steps The guidance aligns with Microsoft’s architectural standards and helps prepare agents for publication in the Microsoft Marketplace. Learn more by reading Build enterprise-ready AI agents with confidence: Microsoft AI agent envisioning series | Microsoft Community Hub and register for the AI Envisioning Day sessions to steadily move from concept to deployment.Updated Oct 1: SOLVED (partial): Issue with Achievement Code Creation
October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.REGISTER NOW: Microsoft Ignite 2025 – Supporting Nonprofit Innovation
Register today to attend either in-person or online! We’re excited to invite our nonprofit partners to join us at Microsoft Ignite 2025, where innovation meets impact! Ignite is Microsoft’s flagship event for technologists, partners, and decision-makers. This year, it’s bigger than ever—with 17,000 in-person attendees and over 200,000 expected online. For nonprofit partners, Ignite offers: ✅ Skilling & Training: Deep dive into Microsoft technologies tailored to nonprofit needs ✅ Networking: Connect with peers, partners, and Microsoft experts ✅ Partner Growth: Explore new opportunities to build and scale your impact ✅ Recognition: Celebrate Partner of the Year winners and join exclusive receptions Explore session catalog Dates & Locations 📍In-Person: November 18–21, 2025 (optional pre-day Nov. 17) | Location: Moscone Center, San Francisco, CA 💻 Online: November 18–20, 2025 🔗 Register now! Whether you’re attending in person or online, Ignite is your chance to fuel your mission with the latest tools, insights, and community support. Let’s make this year’s Ignite unforgettable for the nonprofit sector. Register today and spread the word!
Deployments calculation for Modern Work
Deployments score is calculated by dividing the Active usage values by the Qualified usage values and multiplying by 100 - this result must be greater than or equal to 40 percent, in order for achieving points required for membership qualification, If the results are less than 40 percent, then the customer in question will not meet the basic requirements, and no points are given. As of now, the Active usage value is the number of licenses available on a tenant, and not the actual amount of active users with a valid license assigned. Customers often have licenses with yearly commitment and also have an overage of MS 365 licenses, due to employee hirings and layoffs. This means that the calculated usage percentage if mostly lower than the real life percentages and can never reach 100%. If a customer has a negative development in employee count during the year, it can result in a declining usage score, negatively affecting the points required for the Partners membership eligibility. This even if the actual usage percentage in the customer's end is increasing. We think that the calculation for Deployment score should be changed to reflect the number of acutal active and licensed users (like the Active usage value) , and not be based on the number of licenses available on the tenant.Episode 001 of the new Series in Cloud & Hosting Partner Online Meetings starts in four hours
Hi, yes, after 17 years and 166 episodes of the Cloud & Hosting Partner Online Meeting we have a reset, a restart, a rewire, a new chapter. As many of you know I took redundancy from Microsoft about 2 months ago and nothing can hold me back from wanting to help the Microsoft Partner Community. "I'm back" 😎. In just four hours from now we start with Episode 001 of the new series and here is the agenda It's not too late to register. Just click https://events.teams.microsoft.com/event/4a9991d2-4d76-4c73-b02a-ec3d010d6305@3f10d240-96cd-405f-8075-e66a8c526be5. See you online soon. Regards, PhilWebinar: SAP Business Suite Acceleration with Microsoft Cloud
The SAP Business Suite Acceleration with Microsoft Cloud is gaining powerful momentum—and our latest webinar underscores that progress. This compelling on‑demand session, hosted by Microsoft Global PDM for SAP, Sharon Collins, showcases how the alliance between SAP and Microsoft is supercharging partner-led customer transformations. to watch or scroll to the bottom of the page. Featured Speakers Wael El Kabbany, VP, Strategic Global Partnership – SAP, Microsoft As the driving force behind Microsoft’s collaboration with SAP, Wael leads global strategic alignment, partner co-selling efforts, and joint innovations aimed at accelerating SAP partner and customer success. Santina Franchi, President, Corporate & Cloud ERP (“GROW”) – SAP Santina oversees SAP’s Corporate and Cloud ERP business (GROW), empowering partners to deliver next-level ERP innovation and time-to-value. Webinar Highlights Progress to Date Together, SAP and Microsoft have launched a robust acceleration program for SAP Cloud ERP featuring tightly integrated tools—including the Joule Copilot and Microsoft Copilot, data, security, M365 and Teams. Partner Empowerment Partners are equipped with proven frameworks, AI innovation, and seamless cloud infrastructure to accelerate deals and drive transformative customer outcomes. The Power of SAP + Microsoft This powerful combination delivers: AI-Driven Automation & Insight – Leveraging Microsoft Copilot and SAP Joule to power smarter operations. Seamless Integration – Bridging productivity and ERP systems across Microsoft 365, Teams, BTP, and Azure. Faster Time to Value – Driven by embedded partner expertise and digital innovation. Watch On Demand Catch the full webinar to hear directly from Wael and Santina on how SAP and Microsoft together are helping partners close deals faster, deliver advanced AI value, and accelerate migrations to SAP Cloud ERP on Azure.
Events
October 23, 2025 | 2:00 PM GTM+11 Publishing your solution on the Azure Marketplace unlocks opportunities to reach a global audience, but it also requires a strong focus on security. This session equ...
Online
A well-defined Microsoft Partner Center account is critical for smooth operations, marketplace success, and an overall better experience in the portal. But with multiple configuration options, identi...
Online
Recent Blogs
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at: http://aka.ms/Courseware_Title_PlanOct 17, 2025
- In a world where business success is often defined by agility and innovation, Aaron Udler, CEO of Office Pro, exemplifies the power of trust and ingenuity. In the latest episode of "IAMCP Profiles in...Oct 17, 2025
