Forum Discussion
MicrosoftAccess Restricted Error On Partner Center Dashboard
Hi all,
As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs.
Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.
12 Replies
DanDonohue We here at ONLC are getting Access Restricted errors for the TSP dashboard on Partner Center - we noticed this TODAY. You mentioned on the partner call to let you know if we are still experiencing this problem and we are as of today. Thanks for any updates.
- DanDonohue
Thank you. Can you please send me a direct message with a screen shot of the code you're receiving when you attempt to access the page? Click on my picture and you should see the option to send me the DM.
We’ve been experiencing the same problem for over three months. I cleared the cache, tried using a private window but still couldn’t log in to the Training Services section. DanDonohue please for any solution
It worked for me using Microsoft Edge in Private Mode, 100% verified.
Thanks for info.
I thought that I was having issues with accessing the TSP Dashboard because I received the "Access Restricted" error after I had made sure that I had enabled "AI Cloud Partner Program Admin" role for the account that I had added to my Azure tenant. I was able to access the dashboard after I had decided to try using "InPrivate" mode and clearing the cache, which worked.
I confirm that it works in private mode, thank you.
- DanDonohue
Oct 7 Update: we're awaiting prioritization for a fix, nothing on the immediate horizon. Next update will be in late October.
The same problem is happening in Athens, Location Partner ID 1700970. We get an Access Restricted Error when clicking on Training Service Partner. At the same time, the Request Achievement Code button also stopped working. Please check, you will see that it is not functioning.
I realized that my issue was with the account that I was using. I added my external domain and user to my Microsoft Partner profile, but I had to give it the same level of permissions for accessing membership benefits that the original *onmicrosoft.com work account that I had created during the onboarding process. I have confirmed that I no longer get that error message, which I was getting before checking "Microsoft AI Cloud Partner Program Partner Admin" role under Account settings | User management.
Just a FYI, I have the same error also when trying to access the TSP Dashboard. Please add me to the list of those who are experiencing this problem.
The same problem is happening in Athens, Location Partner ID 1700970. We get an Access Restricted Error when clicking on Training Service Partner. At the same time, the Request Achievement Code button also stopped working. Please check, you will see that it is not functioning.
