partner program
105 TopicsRESOLVED: October 30 Issue with Achievement Code Creation
November 3, 2025 Update: Achievement code requesting has resumed. There was an outage on October 30 - 31. If you're still experiencing the inability to generate achievement codes please 1) log out and log back in to Learn, and 2) clear your browser cache. If neither of those actions provides access, please send me a direct message with your name, company, and what email you're using to log into Learn with admin access. October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.SolvedFY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Courseware completions - Not updating
Hi Team, We've started using achievement code end of last year and other requirements of Training Service Partner. We can Exam Unit and MTM being updated as we progress but the achievement code even after they're being redeemed in each training are not getting updated. Please assist.TSP Renewal – Can Purchase Option Be Available After Membership Expiry?
If a Training Services Partner did not purchase exam vouchers in the last 12 months and the renewal date is 18th February 2026, but they complete the other two requirements and purchased 200 vouchers in February 2026, the dashboard will update only next month. Since there is a 30-day grace period (also got expired), the membership may expire before the dashboard updates. In this case, once the data updates in March, can the partner still renew the membership? Will the purchase/renewal option still be available after expiry? Or do they need to follow a different re-enrollment process? Please advise.Seeking Guidance & Partners for Promoting Microsoft TSP Training
Hello everyone, I’m exploring effective ways to market our Microsoft TSP (Training Services Partner) courses and would really appreciate insights from the community. If you have experience promoting Microsoft training offerings, I’d love to learn about recommended approaches, or useful resources that have worked for you. I’m also open to connecting with individuals or partners who support course marketing on a commission basis. If you have suggestions, guidance, or services you’d like to offer, please feel free to share. Your expertise would be greatly appreciated. Thank you in advance for your support. vk2Unable to access https://cdx.transform.microsoft.com
Hello I have an organization that is a valid TSP. They want to access and use https://cdx.transform.microsoft.com/ but they are presented with the error message: Not Authorized Oops! It looks like you do not have permissions to access this page. We looked but we couldn't find your login [email address] associated to a Microsoft partner organization. How do they fix this? Who provides access? Regards Chintan PatelSolvedMCT Email in MTM
📣 Important Update for MCT Renewals – Effective October 2026 Beginning with MCT renewals in October 2026, all trainers will be required to have taught 6 sessions (or 6 days) during the previous enrollment cycle. ✔️ Please refer to the attached PDF for the official definition of what qualifies as a session or day of delivery. This activity will be tracked in MTM (Metrics That Matter) using the MCT email address that the trainer is registered with in the MCT Program. 🔔 Important Notice for Learning Partners & TSP Community If your MCTs deliver classes under a learning partner email address, they will not receive credit for those deliveries in MTM. To ensure accurate tracking and compliance: ➡️ MCTs MUST use their official MCT email address when logging deliveries in MTM. ➡️ Learning partners, please ensure your trainers are aware of this requirement and are using the correct email when delivering and reporting classes. Maintaining accurate delivery records is essential for renewal, program integrity, and ensuring we continue to uphold the high standards of the MCT community. Thank you for your cooperation! Any questions please email mailto:mctprog@microsoft.comAccess Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.Strengthening Cloud Skills in the Community – Azure Training & Consulting
Hi everyone, I’m Haris Khurshid, a Microsoft Certified Trainer (MCT) specializing in Microsoft Azure. I deliver professional training and hands-on consulting across: AZ-104: Azure Administrator AZ-305: Azure Solutions Architect Expert AZ-140: Azure Virtual Desktop (AVD) Azure Migration & Modernization With extensive real-world experience, I help individuals and organizations build strong Azure skills, modernize infrastructure, and deploy scalable, secure cloud solutions. If you require training, a technical session, or Azure consulting services, feel free to reach out. Always happy to support the community. Warm regard Haris