Recent Discussions
Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Managing your Microsoft Marketplace community subscriptions
As the Microsoft Marketplace community continues to grow, I recommend managing your subscriptions to get the content most relevant to your top areas of interest, at the right time. About Labels and Subscriptions: You may have noticed that posts within this discussion forum contain labels such as "Build," "Publish," "Grow," and "ISV Success." These labels are applied to help you identify focused on specific Marketplace topics (Building apps for Marketplace, publishing apps, growing your sales of apps on Marketplace, etc.) There are similar labels applied to all blogs on the marketplace blog: "Thought Leadership" - includes content on best practices, interviews with marketplace partners, etc. "Roadmap & Functionality" - any content related to the marketplace roadmap and new features/functionality You can "subscribe" to certain labels based on your areas of interest, which allows for a more customized community experience. For example. on the Marketplace blog site, if you are most interested in Roadmap & Functionality content. you can adjust your settings to be notified immediately when new content with this label is published. And if you are interested in other topics, such as ISV Success, you can still subscribe, but just elect to receive notifications less frequently. Starting with subscriptions Refer to this general help article on subscriptions and notifications: Managing Preferences, Subscriptions and Notifications - Microsoft Community Hub If you're not a member of the Tech Community already, create an account at techcommunity.microsoft.com Manage your subscription settings so that you can receive email updates on the content you are interested in. Manage these settings by selecting your profile icon in the top right corner of the community, selecting "My Settings," and selecting "Subscriptions & Notifications. You can also subscribe to the entire marketplace community which will provide you with regular updates on all Marketplace discussion topics happening in this forum. To do this, click "follow" in the upper right corner of the Marketplace community homepage. Getting Started in the Community: General information about starting on the community can be found via these resources: Getting Started on the Tech Community - Microsoft Community Hub Contributing to the Community - Microsoft Community Hub
No plans are available for the selected subscription
I've set up a SaaS offer in the Azure Marketplace and created a free plan for testing purposes. However, when attempting to subscribe to the offer, I encounter an issue: No plans are available for the selected subscription, despite configuring both yearly and monthly plans. Additionally, a paid plan has been configured. Please see the screenshot below for reference.Adding Azure into your multicloud strategy
Building a multicloud strategy? Learn why Azure plays a critical role in accelerating Marketplace success. Join WeTransact at the April 2nd Microsoft Marketplace webinar to explore how aligning Azure with your multicloud approach can help you increase deal size, unlock co-sell opportunities, and move faster using Microsoft tools, funding, and incentives. You’ll gain practical guidance on replication, modernization, and next steps to drive long-term Marketplace momentum. Learn more and attend: Why Azure belongs in your multicloud strategy - Microsoft Marketplace CommunityMarketplace trainings and events calendar (updated 03/24/26)
-Welcome to our calendar for accessing upcoming Marketplace trainings and events, along with links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content to help you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain valuable for learning and growth. This page is updated frequently with new opportunities. Be sure to subscribe for notifications; instructions are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions. ****Sessions updated as of 03/24/2026**** Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 04/02/26 8:30 AM PDT Partner Session Why Azure belongs in your multicloud strategy Tune in to hear WeTransact share when and why Azure should be part of your strategy. Find out how to replicate solutions for Azure. Hear why Marketplace-aligned companies are able to move quickly using Microsoft tools, funding, and incentives. Why Azure belongs in your multicloud strategy - Microsoft Marketplace Community 04/15/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. April 2026 Office Hours 05/20/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. May 2026 Office Hours 06/17/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. June 2026 Office Hours Recent Recorded Sessions Date Area Title Description Link 03/24/26 Partner Session Best practices for scaling Marketplace channel-led sales Join guest speaker team from Tackle as they walk through opportunities to scale partner driven revenue. Hear how to activate channel opportunities using multiparty private offers and learn when to leverage resale-enabled offers to expand partner reach. View the recording 03/18/26 Office Hours (Partner) Build, publish, and optimize Marketplace offers with App Advisor Learn what App Advisor is, how it works, and how it can help partners accelerate Marketplace offer creation. Live demo walk through; validating value to publishing and optimizing your listing. View the recording 03/11/26 Partner Session AI-powered automation for Marketplace private offers and IP co-sell Learn from guest speaker Jon Yoo, Suger, how software development companies can use AI-powered automation to simplify buying through Microsoft Marketplace, streamline private offers, and optimize co-selling opportunities. View the recording 02/25/26 Partner Session Inside Azure IP co-sell: What high-performing software developers do differently Get an inside look at the signals Microsoft uses to evaluate Marketplace and Azure IP co-sell readiness with insights from Barbara Treviño of Labra. Learn what top software companies do differently to accelerate approvals and boost GTM impact. View the recording 02/18/26 Office Hours (Partner) How to build a Microsoft Marketplace channel practice Building a successful Marketplace practice takes the right people, process, and strategy working together. Learn how top performing partners organize their teams across alliances, operations and leadership View the recording 1/21/26 Office Hours (Partner) Microsoft Partner Center reporting Get to know the Partner Center Insights and Earnings workspaces. Walk through Earnings, Customer, Order, Usage and Revenue reports. View the recording 12/18/25 Office Hours (Partner) Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace. View recording 12/04/25 Partner Session AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond listing basics and explore how Microsoft Marketplace can act as a strategic revenue engine. View recording 11/04/25 Partner Session How to structure your Microsoft Partner Center account for long-term success Learn best practices for setting up your Partner Center account for operational and marketplace success. View recording 08/28/25 Office Hours (Partner) Certified software designations: FY26 benefits updates Overview of certified software designations and FY26 benefit updates. View recording Customer sessions Upcoming sessions Date Time Area Title Description Link 03/25/26 9:30 AM PDT Office Hours (Customer) Charting your AI strategy for manufacturing with Marketplace Build, buy, or blend? Gain the insights you need as a manufacturer to scale AI apps and agents across the factory floor using Microsoft Marketplace. Hear about practical manufacturing scenarios Charting your AI strategy for manufacturing with Marketplace 04/29/26 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. April 2026 Customer Office Hour 05/27/26 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. May 2026 Customer Office Hour 06/24/26 9:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. June 2026 Customer Office Hour Recorded sessions Date Area Title Description Link 02/25/26 Office Hours (Customer) Accelerate AI adoption through Microsoft Marketplace Explore practical AI use cases available through Microsoft Marketplace - from prebuilt AI apps and agents to AI-powered solutions that simplify deployment. View the recording 01/28/26 Office Hours (Customer) Optimize cloud cost and performance Learn proven strategies to accelerate time-to-value for cloud and AI investments using Microsoft Marketplace. View the recording 12/11/25 Office Hours (Customer) Chart your AI app and agent strategy Insights into build, buy, or blend approaches for AI apps and agents using Microsoft Marketplace. View recording 07/30/25 Office Hours (Customer) FinOps and the Microsoft Marketplace Learn how Microsoft Marketplace supports FinOps practitioners and accelerates AI transformation. View recording Subscribe to this post If you're not already a Tech Community member, create an account at techcommunity.microsoft.com. Select Subscribe from the three‑dot menu in the upper‑right corner of this post. Under Notification Settings, choose to be notified of edits and comments, and select whether you'd like updates immediately, daily, or weekly (weekly recommended). You can also subscribe to the entire Marketplace Community via the Marketplace Community homepage. ``Microsoft Marketplace: $300B partner revenue opportunity by 2030
BIG momentum for partners: Microsoft Marketplace is projected to be a $300B partner revenue opportunity by 2030, according to a commissioned study by Omdia. And partners already selling through Marketplace are seeing real results: ✅ 88% report revenue growth ✅ 75% close sales faster ✅ 69% get larger deals Learn more about Marketplace growth opportunities for partners in this recent blog: Unlocking the profitability multiplier: Maximizing revenue with Microsoft MarketplaceSecuring AI agents in the agentic era
As AI agents take on more autonomous roles across enterprise applications, security must evolve just as quickly. In this article, explore a practical security playbook for the agentic era—covering key risks, governance considerations, and foundational principles for deploying and scaling AI agents responsibly. You’ll also learn why these security considerations matter for solutions built, published, and transacted through Microsoft Marketplace, where trust, compliance, and enterprise readiness are essential. Read the full article to understand what secure AI agent adoption means for today’s enterprises—and Marketplace publishers. Securing AI agents: The enterprise security playbook for the agentic era | Microsoft Community HubUpgrade plan for Marketplace offers in admin center
Hi Community, I’m reaching out here after spending nearly 6 months discussing an issue with Microsoft Support, without getting a satisfactory answer. We have published transactable SaaS apps in the Microsoft Marketplace. Each of our SaaS offers includes multiple plans (e.g., Premium, Pro, Leader). About six months ago, our customers started reporting that they could no longer upgrade their plan via the Microsoft 365 Admin Center. We were able to reproduce the issue ourselves. Symptom: when attempting to upgrade, the dropdown list that should display available upgrade plans is empty. This functionality worked correctly before. After multiple discussions with Microsoft Support engineers, their supervisor, and their manager, the official response we received is: “change to different plan functionality (for marketplace offers) in Admin Center is by design not enabled, which is why the dropdown does not display available plans.” This directly contradicts Microsoft documentation, which indicates that plan changes should be supported: https://learn.microsoft.com/en-us/partner-center/marketplace-offers/pc-saas-fulfillment-life-cycle Despite sharing this documentation, Microsoft Support maintains that this behavior is by design and that customers cannot upgrade plans from the Admin Center. My questions to the community: Are there ISVs here who have published transactable SaaS offers with multiple plans? If so, can your customers upgrade plans through the Microsoft 365 Admin Center? Are your customer experiencing the same issue? Can any SME confirm or contradict Microsoft Support’s statement that “by design, customer cannot upgrade plans using M365 Admin center”? For reference, here is our Microsoft Support ticket ID: 2508260010000694. I’m happy to share additional information upon request. Thank you in advance for any insights or confirmation. Sang, ps: I recently notice change of domain name in M365 admin center and the log showing this. Weird coincidence.This Week on the Fabric Engineering Connection
After a two‑week pause for FABCON & SQLCON - The Microsoft Fabric & SQL Community Conferences, we’re excited to welcome partners back for our first Fabric Engineering Connection call since the conference. Welcome back—and what a great way to restart the conversation! 🙌 This week’s sessions bring partners closer to the people building Microsoft Fabric, with timely insights and takeaways straight from FabCon. 🎙 What’s on the agenda: Fabric AI‑Powered Automation for Pro‑Developers (Americas & EMEA) presented by Evelina Alroy-Brin and Hasan Abo-Shally Recap of Data Warehouse announcements from FabCon presented by Rakesh Krishnan and Tino Tereshko 🇺🇦 🌍 Session times: Americas & EMEA: Wednesday, March 25 | 8–9 AM PT APAC: Thursday, March 26 | 1–2 AM UTC / Wednesday, March 25 | 5–6 PM PT These calls are a great opportunity to reconnect after FabCon, hear directly from engineering, and dig deeper into what’s new—and what’s next—for Microsoft Fabric. 👉 Participation is open to members of the Fabric Partner Community. Join here: https://aka.ms/JoinFabricPartnerCommunityFAQ: Using meters on AppSource transactable offers
Q: Can AppSource transactable offers use meters? Can you site the source? A: No. Only Azure Marketplace can use meters. Please refer to each metered billing related page to get additional information on this topic: Microsoft commercial marketplace transact capabilities - Marketplace publisher | Microsoft LearnDo you want to publish a transactable offer but are finding it difficult to do?
Many SaaS companies want to sell through Microsoft Marketplace. But surprisingly few actually launch transactable offers. Why? Over the last few years, Microsoft has heavily invested in its commercial marketplace. For ISVs and SaaS companies, the opportunity is clear: Access Microsoft's enterprise customers Co-sell with Microsoft sellers Shorten procurement cycles Unlock Azure consumption commitments But despite the upside, many companies still struggle to publish transactable offers. Not because they lack great products. Because marketplace readiness requires new operational muscle. From working with companies exploring the marketplace path, three challenges show up repeatedly. 1. Offer Architecture & Packaging Most companies start with a product but the marketplace requires a sellable offer structure. That means translating your product into: SaaS offers Managed apps Private plans Metered billing models Azure-backed services Questions teams often wrestle with: Should this be SaaS, VM, or a managed app? What pricing model works in marketplace billing? How should enterprise customers purchase it? Without clear packaging, the publishing process stalls quickly. 2. Technical & Operational Readiness Publishing an offer is not just a marketing step. It touches multiple teams: Engineering Product Finance Legal Marketplace operations Some of the most common blockers include: Marketplace APIs and SaaS fulfillment integration Metering implementation Identity and tenant provisioning Azure resource deployment templates Testing and certification For companies new to marketplace infrastructure, the learning curve can be steep. 3. Internal Alignment & Ownership One of the biggest challenges isn’t technical. It’s organizational. Marketplace initiatives often sit between multiple teams: Partnerships Product Revenue operations Cloud alliances Sales leadership Without a clear owner, progress slows. Successful marketplace companies usually have a dedicated marketplace strategy owner or partner GTM lead driving execution. Why This Matters Now Enterprise buyers increasingly prefer purchasing through marketplaces. Reasons include: Faster procurement Existing vendor relationships Budget alignment with cloud commitments Simpler contract management Which means companies that enable marketplace transactions often see: Faster deal cycles Larger enterprise deals More co-sell opportunities with Microsoft But getting there requires navigating the early friction. The Question for the Ecosystem If your company is exploring Microsoft Marketplace — or already trying to publish an offer: What has been your biggest challenge? 1️⃣ Offer packaging 2️⃣ Technical integration 3️⃣ Internal ownership / alignment 4️⃣ Something else? Drop your experience in the comments. The more companies share what’s blocking progress, the easier it becomes for the ecosystem to improve the process. Comment with your biggest blocker or lesson learned from publishing a marketplace offer.
Business account vetting
Hello, My business account was already fully vetted and suddenly it went again to "Non-compliant". I've opened a support ticket a month ago (#2602260040002250) but so far I only got generic "we are looking into it" replies. This is now severely impacting my business because I can't publish my product on the Microsoft Store, which means I'm actively losing revenue. Can someone please look into it and tell me at least what the status is and a rough timeline for the solution? If no solution can be found any time soon, I'll have to move away from the Microsoft Store and find other means of distribution. Thank you and kind regards, MartinMoving from Private Plans to Private Offers — Should We Make the Switch?
Hi Azure Marketplace community, We, at https://marketplace.microsoft.com/en-us/product/saturaminc.qualdo_drx are currently using private plans to handle custom pricing for specific customers, and we're evaluating whether it makes sense to transition to private offers. Would love to hear from others who've made this move — or who've deliberately stayed on private plans. Here's where we're at: private plans have served us well for restricting visibility and offering tiered pricing to select tenants, but as our deal complexity has grown (more enterprise customers, negotiated terms, channel partners), we're starting to feel some of the limitations. A few things pushing us toward private offers: Custom pricing flexibility — Private offers let us set percentage discounts or absolute prices per customer without creating a new plan for every deal. As our customer base grows, managing individual plans is getting unwieldy. Multi-party / channel support — We work with some resellers and CSPs. Private offers seem to support that flow much better with multi-party private offers (MPPO). Are there scenarios where private plans are still the better choice over private offers? How are you handling the coexistence of both during a transition period? Any impact on reporting, billing, or reconciliation we should be aware of? We want to make sure we're not solving one problem and creating another. Appreciate any real-world experiences!. Thanks in Advance, Kavitha Srinivasan
New Partner Signup for Company Stuck in catch 22 loop
I want to start by saying that I've had the displeasure for more than a decade as a developer publishing apps on the fruit company and lil green robot company's platforms without anywhere as close to the amount of user confusion and dead ends as here on Microsoft. I started my user journey to sign up for a company account at https://storedeveloper.microsoft.com/en-US/onboarding After a few steps I was delightfully greeted with this, despite being obviously logged into the account to even access these forms: I later found out that the account maybe needs to be re-verified since the platform might not share verification state with the windows live account. After verifying my email again, I fill out all my company info with DUNS number and opt to import all info. Therefore negating any risk of mismatch between whats in DUNS and what's entered. I'm then shown this. So I'm honestly incredibly confused here. If we believe the yellow warning box, then there is nothing to do and the application is closed. But then the red text says pending partner action, that I have things to do. But if I go to the legal info page, I see that I have actions to do. What those are I have no idea Ok so at this point I obviously start searching for support routes. We have two avenues that I've seen mentioned over and over in: https://techcommunity.microsoft.com/discussions Option A How to appeal a rejected partner profile in the verification process | Microsoft Community Hub Option Bhttps://partner.microsoft.com/en-us/support?stage=1 According to option A, an employment verification failure is when I can't confirm that the email domain is owned by the company. After following links, I'm led to https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses#check-your-verification-status According to this document, I'm to click the "Resolve" button to begin dragging documents in. Except in reality, the version of the site Im seeing has a get support button which takes me to : https://learn.microsoft.com/en-us/partner-center/support/report-problems-with-partner-center Im now shown two more options to resolve things myself. Option #1: use the ai assistant. But the Ai Assistant flow requires a workspace which I don't have. I presume because I don't have a valid account. Therein creating a catch22 Option#2: Use traditional support: Except the ? button is not there in my portal: What is going on here? What am I supposed to be doing to resolve this? What a strenuous career it is that I’ve chosen! I cannot make you understand. I cannot make anyone understand what is happening inside me. I cannot even explain it to myself.
Error accessing Training Services Partner in Microsoft Partner Center
Not sure if this is correct forum to posit it here. But the name is encoraging :) Hello, All I am getting the error when clicking on Training Services Partner link in the left menu of Microsoft Partner Center Correlation ID: 793dd26d-c5f9-4306-9c3b-e3dddcf669ed Correlation vector: fREPVkUgQE6ArB2/.2 Time: 10 Aug 2025 19:40:33 +00:00 Error details have been copied to clipboard. CorrelationID: 793dd26d-c5f9-4306-9c3b-e3dddcf669ed Correlation Vector: fREPVkUgQE6ArB2/.2 Date: 10 Aug 2025 19:40:33 +00:00 Please help What am i doing wrong or missing? Thank you in advance for your help :)
Unable to create support tickets Partner Launch Benefits purchase failing but billing profile valid
Hello, I am currently blocked in Partner Center and unable to proceed due to multiple issues: Support tickets cannot be created Whenever I try to create a support request, I receive an error asking me to retry in 10 minutes. This issue persists across multiple attempts and effectively blocks any access to official support. Partner Launch Benefits purchase fails at checkout When attempting to purchase Partner Launch Benefits, I receive the following error: "Kindly change the payment type to wire transfer and retry. In case the problem persists, please wait for 24 hours before trying again." Reference number: 715 123160 (Transaction ID available if needed) Billing profile status Billing profile is active (green) Account is eligible to purchase No visible validation issues Environment details: Location: Belgium Partner Center language: en-US Issue reproduced across browsers and sessions Impact: I am completely blocked: Cannot contact support Cannot complete required purchase Cannot progress in the Partner program Request: Could a Microsoft representative: Investigate the billing/payment issue Enable support ticket creation for this account Advise on how to unblock the purchase flow I can provide full reference and transaction details privately if required. Thank you in advance.The actual reason for 715-123160
Hello there, I understand that "Microsoft runs on trust" but even after opening a ticket I've not been told what's the trust issue. The only answer I have is: Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked I'm a Microsoft Partner since few years, it's not a new enrollment, why can't I know what changed and caused this issue? Honestly, I'm the one who's losing faith in Microsoft. Is there a valid reason? Ok, I accept it but I need to know what's the reason otherwise is just a system error.
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AI interest is surging—but most customers aren’t ready to scale it securely or successfully. Gaps in device management, identity hygiene, data governance, and operational consistency often stall AI i...
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For software development companies building and selling through Microsoft Marketplace, a strong multicloud strategy can accelerate customer acquisition, increase deal size, and unlock new co-sell opp...
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