Partner Case Study | Ingram Micro
As organizations move toward AI-powered operations, many are discovering they are not starting with a clean slate. Legacy on-premises infrastructure, fragmented cloud environments, and security gaps often stand between customer ambition and execution. At the same time, customer expectations continue to rise, putting added pressure on managed services providers (MSPs) and consulting partners to deliver scalable, compliant solutions without adding operational burden or losing control of cost, complexity, and security. As a global Microsoft distributor, Ingram Micro empowers partners to bridge that gap by supporting customers across key stages of their modernization journey, from exiting legacy infrastructure to adopting Azure-native solutions and building toward AI innovation. Rather than treating migration, modernization, and AI as separate motions, Ingram Micro guides partners to a structured, repeatable path forward on Azure. With advanced specializations in Infrastructure and Database Migration, Azure Virtual Desktop, Azure VMware Solution, and AI Apps on Azure, Ingram Micro brings technical depth and access to Microsoft-backed funding programs to their engagements with partners. They empower partners to modernize infrastructure, optimize costs, prove value faster, and lower risk as they move customers from foundational cloud transformation to AI-powered workloads. Evolving beyond legacy infrastructure without disruption Calyx IT is an MSP that has spent more than 20 years serving customers across legal, finance, and compliant manufacturing. Over time, Calyx’s traditional private datacenter model became more difficult to sustain. Rising costs and limited scalability required more work to keep pace with customer expectations. Managing infrastructure across multiple vendors also introduced more complexity and inefficiency, while a legacy virtualization stack created added pressure through unpredictable licensing costs from third-party providers. Calyx consulted Ingram Micro, who recommended Microsoft Azure for flexible, consumption-based infrastructure. An existing partnership between Ingram Micro and Calyx provided a foundation for tackling a larger transformation. Together, the teams developed a strategy that aligned technical requirements, cost considerations, and migration planning. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Increment Technology Creatives
Educational institutions manage large volumes of sensitive information about students—data that is both highly personal and increasingly vulnerable. In an era of AI-accelerated threats, sensitive information is a frequent target of cyberattacks, and education systems often need support to safeguard the information in complex, resource constrained school environments. Increment, a pure-play Microsoft partner consultancy founded by former enterprise technology leaders, knows how to provide that security. The team, which operates in the Australia and New Zealand market, had already deeply adopted Microsoft technology within its own operations—including early rollout of Microsoft 365 Copilot and end to end use of Dynamics 365 and Purview. Their Customer Zero approach and demonstrated expertise earned them the 2025 Partner of the Year Award for Data Security and Compliance. The team’s disciplined use of Microsoft AI Cloud Partner Program benefits, such as Microsoft Commerce Incentives (MCI) funding, positioned them to help education agencies rapidly reduce risk and build scalable data governance practices. And they started with the largest public school system in Australia, partnering closely with Microsoft to strengthen data security across multiple school systems. Protecting millions of student identities amid growing threats Public school systems in Australia are cumulatively responsible for millions of students, thousands of schools, and massive identity systems that must function reliably across distributed networks, diverse devices, and high daily data flow. And they must do this while fending off near-constant cyberattacks. “Every day, these guys are getting attacked at levels that only banks see,” said Andre Herbst, Director of Growth and Partnerships for Increment. At the same time, the education system was under pressure to modernize quickly. The volume of data they managed was massive: in Queensland alone, the fleet included tens of thousands of managed endpoints that required consistent policy enforcement. And with AI related risks rising, education agencies needed assurance that foundational data protections would support future adoption of generative AI tools like Microsoft 365 Copilot. While many education departments had invested in Microsoft 365 A3 or A5 licensing, they needed a clear roadmap to activate the full breadth of built in security and compliance capabilities. They sought a scalable, repeatable approach that aligned technical controls with the realities of large, complex school systems—an approach that clarified roles, built internal capability, and established long term operating models. Without that structure, even well licensed environments could struggle to strengthen data protection or reduce risk. In addition, these school systems required operational alignment across large, distributed environments. Sensitive information moved frequently between teachers, administrators, students, and caregivers, yet many of the agencies lacked consistent visibility into where that data resided or how it was being accessed across their systems. Responsibilities for data governance and information protection often did not naturally align with existing cybersecurity roles. Success would require an approach grounded in real world operational experience, expertise across the Microsoft stack, and the ability to translate complex data security requirements into practical, sustainable programs for education environments. Continue reading herePartner Case Study | Appfie and Plopsa
What does it take to keep a theme park running smoothly when thousands of guests are buying tickets, moving through gates, and making purchases every hour? While visitors experience the rides and attractions, a different kind of choreography is happening behind the scenes—one where finance teams work to keep every transaction accurate, aligned, and moving at speed. For teams smoothing out these back-end operations, having the option to deploy AI-powered, no-code or low-code solutions can be a game changer. And for Microsoft partner Appfie, this kind of operational challenge is an opportunity to rethink how work gets done. With their focus on no-code and low-code solutions, Appfie helps organizations replace fragmented processes with centralized, scalable systems built on Microsoft Power Platform. To support this work, Appfie taps into the Microsoft AI Cloud Partner Program for access to funding, tools, and direct collaboration with Microsoft experts to accelerate early-stage prototyping and align stakeholders faster. In addition, they highlight their Solutions Partner designations to establish credibility with customers and stand out from the competition in Microsoft Marketplace. By combining these program benefits with a mentorship-led delivery approach, Appfie empowers their customers to move quickly from idea to implementation while building internal capability along the way. This model proved especially effective when Studio Plopsa NV, the amusement park company, sought a faster, more consistent way to manage their core financial processes. Keeping every transaction on track across multiple parks Based in Belgium, Plopsa operates eight amusement parks across Europe, including in Belgium, Germany, and the Netherlands. The company is owned by family entertainment giant Studio 100, and their parks feature characters and locales from Studio 100 properties. Naturally, tracking financial transactions across ticket sales, events, souvenirs, food, and more is a monumental task. At the center of this effort was Plopsa’s main cash register process, a critical function that supports daily operations across all parks. As the business grew, managing this process in a consistent way became increasingly complex. This was especially true as the company was working with legacy technology—including, in some instances, pen and paper. Each location contributed to a shared financial picture, but without a centralized system, maintaining alignment across parks required additional effort and coordination. The lack of centralized data management also meant processes could vary from one park to another, creating inconsistencies in how data was handled and limiting visibility for the finance team. This fragmentation introduced friction into an otherwise smooth operational environment. Plopsa needed a solution that could be delivered quickly and that avoided disruptions to their fast-moving business. They weren’t looking for a lengthy transformation, but rather a way to modernize a core process and create a system that could deliver consistency, centralization, and speed. Their search for a solution led them to Appfie. Continue reading herePatner Case Study | Pax8
From their early days of selling Microsoft licenses to becoming a leading cloud commerce marketplace, Pax8 has always centered their business on the Microsoft partner experience. And their future-focused, partner first approach is redefining what it means to be a modern Cloud Solution Provider (CSP). For Pax8, the next evolution of that role is the Managed Intelligence Provider (MIP)—a partner that moves beyond managing systems to orchestrating intelligence and delivering measurable business outcomes with AI. While Pax8 delivers critical value through the streamlined billing and provisioning of Microsoft licenses, they also know that real business transformation doesn’t happen just because you’ve purchased software—it happens because of everything that comes after the sale. That’s why they invested heavily in enablement, education, and professional services. And that’s why today, they’re successfully cultivating an ecosystem that drives meaningful, scalable growth for partners and customers alike. Grounded in their experience as a member of the Microsoft AI Cloud Partner Program, Pax8’s approach has changed the trajectories of organizations like Sourcepass, a US-based managed services provider (MSP). Together, Sourcepass and Pax8 are making enterprise-grade AI accessible to small and medium-sized businesses (SMBs)—but they’re going beyond traditional deployments. They’re delivering functional, agentic solutions designed to help customers realize value and support recurring service opportunities. Navigating AI adoption in the SMB reality SMBs are under constant pressure to do more with less, and the business outcomes they need the most—efficiency, strong security, scalable growth—are the exact outcomes AI can deliver. But with limited budgets, it’s hard for SMBs to justify the spend without clear proof of value—no matter how interested they might be. “SMBs hear about AI and want to be part of the wave,” said Elliott Eliason, Productivity Solution Consultant at Pax8, “but they don’t want to spend thousands without getting results back.” And once they’ve made an investment in AI, they likely lack the internal resources to operationalize it. That includes preparing data governance, validating security controls, and teaching teams new workflows. For a partner like Sourcepass, who primarily serves SMBs, this means their customers need trusted, strategic advisors who can guide them in turning AI’s potential into tangible outcomes. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | United Technologies
Founded in 1994, United Technologies (Int’l) Ltd. is a leading IT service and accounting solutions provider based in Hong Kong. United Technologies joined the Microsoft Marketplace Rewards program to utilize the global advantage of co-marketing with Microsoft as a critical step toward expanding its business beyond its existing market in the Guangdong-Hong Kong-Macao Greater Bay Area. At the end of 2025, the company executed a listing optimization and press release support to promote SmartBusiness, an ABSS (formerly MYOB) accounting solution built on Microsoft Azure. During the following quarter, United Technologies realized a 20 percent month-over-month increase in page visits and an increase to 65 percent of conversion rates for calls to action from qualified leads. Utilizing Microsoft Marketplace to navigate changing business conditions United Technologies provides ABSS subject-matter experts with efficient, cost-effective, one-stop IT business management consultancy services and solutions, including its SmartBusiness for retail and wholesale business integration with ABSS accounting systems. Before joining Marketplace Rewards, United Technologies relied on traditional marketing channels and word of mouth to deliver sales and certified technical support for ABSS accounting software to over 10,000 clients in Hong Kong across retail, wholesale, and professional services. The company’s mission is to be a long-term strategic partner for businesses by helping clients steadily move toward digital transformation and a sustainable future. United Technologies realized it needed a more powerful platform to accelerate business growth, stay ahead of intensifying market competition, and adapt to changing client purchasing habits. Joining the Marketplace Rewards program built on United Technologies’ long-standing partnership with Microsoft and deep integration with Microsoft technology. "The Microsoft Marketplace Rewards program has been the catalyst for our international expansion. By handling the complex deployment and payment workflows seamlessly, Microsoft allowed us to focus on what we do best—delivering smart business solutions to our clients," said Sunny Yaury, Business Director, United Technologies (Int'l) Ltd. Expert advice expands marketing reach globally United Technologies benefited from Marketplace Rewards via expert guidance and breadth of resources available to better market apps on Microsoft Marketplace. The activities available through Marketplace Rewards delivered significant, quantifiable results, helping the company close its first deal in new markets. From the beginning, United Technologies received expert recommendations from Microsoft about how to optimize its marketplace offer page. Using press release support including a quote from a Microsoft executive, United Technologies enhanced the announcement of the availability of SmartBusiness in the Microsoft Marketplace. In the first calendar quarter after executing Marketplace Rewards, United Technologies saw a 20 percent month-over-month increase in page visits that has remained constant, a sign of sustained Marketplace traction. The conversion rate from calls to action to qualified leads jumped to 65 percent. Marketplace presence leads to new customers and international expansion "Microsoft Marketplace has enabled us to reach new customers across territories with complete confidence. The worry-free deployment and trusted payment workflows endorsed by Microsoft removed the barriers we once faced when expanding beyond Hong Kong," Yaury said. Continue reading here Explore all case studies or submit your own. Subscribe to case studies tag to follow all new case study posts. Don't forget to follow the Marketplace blog, Marketplace discussion board and the events calendar to stay in the know!Partner Case Study | Quorum Cyber
Robust data protection is a challenge for most industries. When the data is both extremely sensitive and a prime target for cyberattacks—such as electoral and voter data—that challenge is compounded. Organizations handling this kind of data need strong security that is also steady, visible, and designed to respond at any hour. That’s the kind of protection Quorum Cyber has built its business around. A Microsoft-focused managed security service provider (MSSP) and Microsoft Solutions Partner for Security, Quorum Cyber holds all four Microsoft Security specializations, and their Microsoft partnership credentials include membership in the Microsoft Intelligent Security Association. Leveraging this partnership, including benefits from the Microsoft AI Cloud Partner Program, the company is well-positioned to make sure customers can optimize their Microsoft security solutions. “We're there as an MSSP to help customers drive every cent of value that they've made with their Microsoft investment, and to bring as much of that functionality and protection to life within those environments whilst wrapping around our expertise,” said Ricky Simpson, Head of Solutions Architecture at Quorum Cyber. Offerings include threat intelligence, security operations center expertise, and incident response capabilities. Quorum Cyber can also tailor these solutions depending on an organization’s size and threat profile. That makes them a strong partner for small and medium-sized businesses (SMBs) like Data Trust, a company that specializes in collecting, analyzing, and maintaining high-quality US voter data. When data protection has no margin for error Founded in 2011, Data Trust operates in a uniquely sensitive environment. The company manages voter data and related information for organizations that rely on its datasets and modeling to inform targeting strategies. With more than 300 million individuals represented across its datasets and more than 2,500 unique data points per person, protecting confidentiality and integrity is central to its business operations. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.Partner Case Study | CTERA
In step with Microsoft, working to unlock customer potential Headquartered in Israel and New York, with global offices worldwide, CTERA Networks Ltd strives to help organizations create a connected fabric of data to unlock its full potential. CTERA powers some of the world’s largest Fortune 500 enterprises and government agencies. Its customers are often highly distributed organizations, operating across numerous edge and core sites, including factories, hospitals, municipalities, law offices, and remote work environments with file estates ranging from hundreds of terabytes to hundreds of petabytes of data. CTERA has partnered with Microsoft since the early introduction of Microsoft Azure and today supports more than 60 customers running CTERA on Azure compute and storage infrastructure. CTERA’s Intelligent Data Platform, available for purchase through Microsoft Marketplace, delivers a software-defined global file system that intelligently caches data at distributed sites based on access frequency. It uses Azure Blob Storage as the authoritative, protected, immutable copy, and Azure Premium SSD and Azure Virtual Machines as core infrastructure components. In addition, CTERA integrates with Microsoft’s security, productivity, and AI ecosystem, including Microsoft Purview, Microsoft Sentinel, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Copilot, enabling governed data to power secure collaboration and AI-driven insights. Swift enterprise deals and 68% more marketplace listing engagement Because CTERA focuses on large enterprises and government agencies, Microsoft Marketplace significantly streamlines procurement, legal review, and vendor onboarding processes, which are often complex. Offering a solution through the marketplace enables customers with a Microsoft Azure Consumption Commitment to apply eligible purchases toward their cloud budget while benefiting from Microsoft’s established trust and account relationships. The marketplace also increases product visibility and provides valuable insight into market engagement, allowing CTERA to better support customers and refine its strategy. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Copeland
Copeland is best known for the hardware that keeps modern life running. Its scroll compressors and HVACR technologies quietly heat and cool buildings and help protect temperature-sensitive goods in supermarkets, national retail chains, and other industries. But inside the company, a much smaller team operates with a different mandate. In Software Solutions, engineers build and run cloud platforms that monitor, control, and analyze equipment in the field. The work looks far more like a modern SaaS operation than a traditional manufacturing function. One of those platforms is Connect+, which Copeland uses to monitor and control refrigeration controllers in grocery and large-format retail environments where uptime directly affects food safety and operations. As Brian Haggard, Technical Director for Software Solutions at Copeland, puts it, Connect+ supports “the controllers that you see in big box retailers,” including “those long aisles of frozen and refrigerated food.” When Copeland became a standalone company following a divestiture from Emerson Electric, the team faced a hard deadline. Connect+ was running in Emerson’s Global Data Center, and that environment was being shut down. “The entire thing was being sunset,” Haggard explains. “We had to move.” Copeland did more than relocate infrastructure. The company used the transition to modernize Connect+ and establish an operating model built for scale, security, and reliability with Azure. The effort included migrating the Connect+ customer environment and application workloads from on-premises operations to Azure, followed by a broader Phase 2 modernization initiative known internally as Connect+ 2.0. Continue reading herePartner Blog | Veeam
Higher education institutions are under increasing pressure to safeguard the growing volumes of data required to support their teaching, learning, and research. As hybrid learning environments become more complex and cloud adoption accelerates, IT teams need a unified approach to protect data across both on‑premises systems and virtual infrastructure. Headquartered in Seattle, Washington, Veeam is a long-standing Microsoft partner that delivers data protection and recovery solutions to help organizations protect data across hybrid environments. As a Microsoft Solutions Partner for Azure, Veeam delivers solutions through the Microsoft Marketplace and holds a certified software designation, with recognition as a 2025 Microsoft Partner of the Year finalist for ISV Innovation. The company’s Microsoft‑aligned solutions support customers as they modernize infrastructure, strengthen cybersecurity postures, and prepare for future growth. That focus is why Batterjee Medical College (BMC)—a rapidly expanding private medical college in Saudi Arabia—partnered with Veeam to strengthen their data resilience strategy and ensure continuity as their operations, hybrid learning environment, and regional footprint continue to grow. Building a scalable data protection approach BMC has been undergoing significant change, working to elevate their teaching, clinical practice, and research through digital initiatives. The institution is also expanding their geographic footprint by scaling hybrid learning opportunities in the region and opening a new campus in Dubai, making BMC the first Saudi education provider to operate internationally. These initiatives placed growing pressure on the organization’s digital infrastructure, with data volumes increasing at an estimated 20% a year. As BMC extended the use of cloud services while continuing to rely on their on‑premises infrastructure, the limitations of their existing solutions became more pronounced. The IT team needed consistent protection across workloads and a future‑ready, hybrid approach that could scale without compromising service availability. “Our previous tools supported earlier phases of growth, but with expansion, we needed a unified and scalable solution,” said Nabil Alsanbi, IT Operations Director at BMC. “We were looking for more scalability and granular control of data backup and recovery. We targeted a single data resilience solution for our entire hybrid environment, which would put us in the best position to support the growing business.” Continue reading here
