Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Intcomex
Many conferences leave attendees feeling overwhelmed as they juggle paper agendas, instantly forget names, and struggle to recall what exactly happened in meetings. Important conversations often get lost in the shuffle, letting opportunities slip through the cracks. Intcomex, an organization with operations across Latin America and the Caribbean, wanted to change all of that. Known for supporting a broad ecosystem of partners and customers across sectors, from cloud services to physical infrastructure, the company has earned a reputation for weaving data and intelligence into every layer of its operations. In partnership with Microsoft and Inovait––a specialized AI and Cloud Solution Provider–– Intcomex set out to bring that same intelligence to their flagship customer event. Instead of the standard event experience, Intcomex envisioned one where AI-driven, real-time insights empowered attendees to make the most of every session, meeting, and interaction. Reinventing the event experience “Most people leave events with just a bag of papers and no real recollection of what they did,” said Camilo Ballen, Cloud Sales Director for Latin America at Intcomex. For Intcomex, that fragmentation was creating pain points across the board. Attendees missed opportunities for valuable conversations simply because they didn’t know what was happening at any given time—or how to prioritize their attention. Booth staff, on the other hand, often had only a name and a badge to go on when greeting someone, without any background information that could help them convert or close a deal. Even with pre-event registration and digital agendas, there was no unified view of who had engaged with what, when or what content was sparking genuine interest. For a company that is known for being deeply data-driven, this lack of continuity between the digital and physical experience at their own events felt like a major miss. Intcomex wanted more than passive tracking or post-event reports, however. They envisioned a way to dynamically guide attendees in real time, enrich their conversations with intelligent context, and provide business insights that carried well beyond the final keynote. The goal wasn’t just to create a better event. It was to have a smarter, more connected experience that served both the customer and the business. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Siemens
The longstanding partnership between Microsoft and Siemens—a German tech conglomerate that focuses on industrial automation—helps solve a crucial challenge facing consumer packaged goods (CPG) and retail companies: fragmented processes across production. The CPG and retail industries—both essential to everyday life and major players on the global stage—experience multiple unique pain points. Consumers have rapidly shifting preferences; labeling and packaging regulations are more stringent than in past decades; and both product ingredients and waste reduction efforts must reflect sustainability goals—not to mention the complexity of global supply chains. In addition to all this, siloed teams and disconnected operations can take a serious toll, slowing down product launches, driving up compliance costs, and making it harder to keep up with market trends. Siemens' Integrated Lifecycle Management (ILM) is specifically tailored to address the complex needs of the CPG and retail industries. A single, reliable source of truth helps organizations manage industry complexity, minimize errors, and accelerate decision-making. By seamlessly connecting product development, program management, and brand management using AI and cloud innovation, Siemens' ILM helps these sectors remain agile and competitive in a fast-paced market. Cloud-powered lifecycle management tailored for CPG and retail At the core of Siemens' ILM is Siemens' Teamcenter X on Azure, a cloud-based product lifecycle management (PLM) platform. Teamcenter X securely integrates teams, processes, business systems, and critical product data. For CPG manufacturers, this accelerates innovation, shortens product development cycles, and provides the agility needed to quickly respond to changes in consumer demand and regulatory requirements. Additionally, Teamcenter X on Azure delivers powerful generative AI capabilities, including seamless integration with Microsoft Teams and its intuitive chat functionality. This significantly improves cross-team communication and collaboration, a critical advantage for any organization. Teamcenter X on Azure harnesses advanced AI to enhance productivity and innovation specifically within the demanding environment of CPG manufacturing. Powered by Microsoft Azure OpenAI Service, the application helps augment the creation, optimization, and debugging of code for factory automation software, while industrial AI makes visual quality inspection on the shop floor possible. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | 3Cloud
In today’s information-driven economy, success often hinges on an organization's ability to break down silos, integrate systems, and transform raw data into real-time insight that can drive smarter decisions. And with their extensive Microsoft Azure experience, that’s exactly what Microsoft partner 3Cloud helps organizations do. A multi-time Partner of the Year Award winner, including both the Data & AI and Healthcare & Life Sciences categories in 2024, 3Cloud has been building on Azure since 2016. Fully dedicated to Azure, the team was founded by former Microsoft colleagues and has helped more than 1,600 clients with their Azure engagements. This impressive track record made 3Cloud a natural choice when Members 1st Federal Credit Union decided they wanted to harness their data infrastructure to deliver more personalized, convenient experiences to their members. Banking on better data to drive insights Headquartered in Enola, Pennsylvania, Members 1st has always put technological innovation at the heart of its business. In an industry where data is key to providing members with value-added services, Members 1st has a rich history of innovation, having built its own online banking platform 16 years ago. With 600,000 members across nearly 60 branches––and growing––the credit union recognized that a modernized data infrastructure would support its strategic objectives and enhance the customer experience. However, the credit union’s legacy IT infrastructure, comprising on-premises SQL servers and multiple software services, made it difficult for the business to aggregate and analyze data for strategic initiatives and customized member support. They had migrated some of their infrastructure to the cloud, and then they decided to accelerate their cloud adoption and create an internal data lake. Members 1st looked for a vendor with deep cloud expertise to work alongside them throughout this digital transformation. A longtime Microsoft shop, the credit union found 3Cloud. “We wanted a vendor that would work alongside us in a collaborative, agile way,” said Anita McAllister, Vice President of Data and Analytics at Members 1st. “3Cloud became an extension of our own team, and we were able to learn from their technical expertise.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Adastra
Rapid expansion introduces new layers of complexity for any business, especially when high customer standards remain a top priority. Between 2022 and 2024, Heritage Grocers Group did just that thanks to several strategic acquisitions. Operating in six states and specializing in catering to Hispanic communities under banners such as Los Altos Ranch Market, Cardenas Markets, El Rancho Supermercado, and Tony’s Fresh Market, the company found itself growing fast. With this growth, however, came the need for a scalable, robust way to manage and analyze vast amounts of data—one that could account for the unique purchasing preferences of diverse communities and geographic locations while maintaining high data consistency and availability. Enter Adastra, a data analytics and IT consulting company and Microsoft partner with a proven track record in analytics, business intelligence, AI, and process automation. With specializations across Data & AI, Infrastructure, and Digital & App Innovation and a 2024 Partner of the Year Award for Data & AI (Americas), Adastra was uniquely positioned to help Heritage Grocers Group overcome their data challenges. Together, they embarked on a journey to transform how the group collects, organizes, and analyzes data, leveraging cutting-edge technologies like Microsoft Fabric and Azure OpenAI Service. Maintaining high standards of quality while expanding operations To maintain high quality standards and customer satisfaction across various geographic locations and customer segments throughout the acquisition process, Heritage Grocers Group recognized the need to better understand their customer data. With each newly acquired banner came large swaths of point-of-sale (POS) data from various enterprise resource planning (ERP) systems across their portfolio—and, with each banner catering to slightly different clientele and running its own reports with no standardized models or definitions, Heritage Grocers Group recognized the need for a solution that could gather, organize, and analyze vast amounts of POS data across a wide portfolio and ultimately unify their data estate and ability to generate predictive analytics. Prabash Coswatte, Chief Operating Officer of Heritage Grocers Group, said, “Understanding the unique purchasing preferences of the Texas customer compared to those of Tony’s in Chicago is crucial. The quicker we grasp this, the better we can cater to each community’s needs.” After being introduced at an event co-hosted by Microsoft, Heritage engaged Adastra to develop a scalable solution that would effectively organize large amounts of data with high availability and consistent, high-fidelity results that could process years of historical data and scale and flex with any future changes. Adding to the complexity was the timeline—Heritage recognized that while a regular engagement of this size could take a year to 18 months, they needed to get it done in six months—and the sheer volume of data, which was in the terabytes. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories! Join us at the next FabCon Community Conference, register today!Partner Case Study | National Gallery Singapore
The National Gallery Singapore is a visual arts institution overseeing the largest public collection of modern art in Singapore and Southeast Asia. Its vast collection sits inside a beautifully restored 64,000 square-meter venue that was formerly Singapore’s City Hall and Supreme Court. As a public museum, the National Gallery Singapore aims to help as many people connect, resonate, and fall in love with art. Making art more accessible through tech Technology plays an important role in this work. “It takes effort to make art accessible, engaging, and relevant. That’s where technology comes in,” shares Ryan Ho, Head of Innovation and Experience Design at the National Gallery Singapore. “Our innovation initiatives focus on helping visitors experience and connect with art in more intuitive and personal ways." To accomplish this, the Gallery works with various innovation specialists and partners—such as NCS.Partnerships like these have made it possible to tailor experiences to Singaporean visitors, incorporating local cultural references while maintaining the experience accessible to international audiences. The partnership with NCS has led to several pilot projects, mostly around ways to enhance visitor engagement with art. “It’s one thing to brainstorm ideas about how technology could enhance visitor engagement, but we value collaborative partnerships like these because they let us build, test, and refine these ideas. NCS have been great at that,” Ho adds. NCS shares the gallery’s vision. “At NCS, we harness technology to revolutionize how people connect with art and culture. As the innovation partner of National Gallery Singapore, we are enhancing the museum experience with cutting-edge solutions like GenAI and our proprietary Automated Speech Recognition (ASR) to personalize visitor experiences, making art more accessible and immersive,” said Wynthia Goh, Senior Partner, Global NEXT, NCS. The Gallery’s technology initiatives aim to bring the wealth of Southeast Asian art and social history to life for its visitors. “When someone walks into the museum today, they often feel lost or intimidated,” explains Ho. Wall texts provide limited context, and guided tours—while insightful—are constrained by schedules, language, and capacity. The National Gallery Singapore decided to build an AI-powered docent to bridge that gap. G(ai)le searches the Gallery archives and delivers information about its artworks in conversational, accessible language and humor. “One of our longstanding challenges has been translating dense, academic research into content that is digestible for the average visitor. We quickly realized that AI could do more than just retrieve information; it could act as a bridge between academic language and visitor-friendly storytelling,” Ho shares. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Copilot Pak365™: Empowering Frontier Companies with Secure AI for Microsoft 365
Microsoft partners are bringing the future forward, bringing to life the Frontier Firm in real-time. Across our 500k + partner ecosystem, there are solution providers passionate about tech and even more passionate about solving complex business problems for customers and delivering value. One stellar example is the work being done by Microsoft Cloud Solution Provider Ravanty Tech Consulting, Inc., and their work fortifying organizations' security postures and modernizing the way people work. To unlock and fully realize the value of Copilot across your business, trusted partners like Ravanty bring over seventeen years of expertise to help make it happen. Learn more about their flagship enablement program, Copilot Pak365, built to help forward-thinking organizations become Frontier—those with the vision to embrace AI, reimagine productivity, and lead their industries into the future. LinkedIn post: Microsoft partners are bringing the future forward, bringing to life the Frontier Firm in real-time. | Ralph HaupterPartner Case Study | CoreView
Preventing misconfigurations from happening again From rural America’s poorest communities to conflict-affected countries, Save the Children is a global non-profit organization dedicated to improving the lives of children in need. Save the Children's IT team navigates complex administration across 65 countries, 25,000 individuals, and 30 unique IT setups, with 19 sharing a Microsoft 365 tenant. Balancing the need to secure administrative rights while empowering local admins to conduct tasks like MFA resets without extensive global permissions posed a significant challenge. In the heart of a transformative period, the organization encountered a critical issue: A simple misconfiguration by an employee altered a local email setting globally, inadvertently disrupting email access for 20,000 users. This incident underscored the complexities and risks inherent in managing a global IT system and highlighted the urgent need for a more refined, secure, and efficient management solution. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | JJ Foodservice
JJ Foodservice, one of the UK’s largest foodservice wholesalers, teamed up with Appvia to modernize infrastructure, improve agility, and expand cloud capabilities with a scalable, secure Azure foundation. As businesses across industries push to modernize their infrastructure, many find themselves caught between the promise of the cloud and the complexity of its implementation. Balancing speed, security, and internal capability isn’t easy, especially for organizations with lean IT teams and/or legacy systems in place. This London-based cloud-native consultancy and Microsoft Solutions Partner has been helping organizations navigate these challenges since becoming a Microsoft partner in 2020. Appvia holds designations in Digital & App Innovation and Infrastructure, with specializations in Kubernetes on Azure as well as Infrastructure and Database Migration. Their approach combines deep technical expertise with automation and a paired engineering model that embeds their experts alongside client teams, empowering their customers to simultaneously build internal capability and modernize. This hands-on, partnership-driven model made Appvia the ideal choice for JJ Foodservice, a leading UK food distributor serving restaurants, caterers, and wholesalers nationwide. With a small IT team, growing operational demands, and urgent infrastructure deadlines, JJ Foodservice needed to move quickly to the cloud. But more than speed, they wanted a solution built for sustainability and a partner they could trust to guide them through it. Together, Appvia and JJ Foodservice delivered a full-scale Azure migration in just six weeks, creating a secure foundation for growth and unlocking long-term value across the business. Aligning infrastructure with business momentum JJ Foodservice had already begun their migration to Azure but lacked the structure and automation needed to support further growth. With only two people managing on-prem infrastructure and a small but capable development team, the organization had no dedicated platform engineering function, which created a gap between their infrastructure and application teams. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | BrightWork
Intuitive and structured approach to project management For over three decades, Microsoft independent software vendor (ISV) BrightWork has partnered with more than 40,000 organizations worldwide to streamline project processes and increase collaboration. Driven by a vision to improve and optimize project management, BrightWork launched its first solution for Microsoft SharePoint in 2001 and has delivered an updated version every year since. In 2021, BrightWork introduced BrightWork 365, its project and portfolio management solution built on Microsoft Power Platform for Microsoft 365. Available in Microsoft AppSource, BrightWork 365 is a flexible, comprehensive project portfolio management solution that brings the best of the Microsoft 365 ecosystem together in a single collaboration hub for project teams while providing immediate visibility and insights to senior executives. “We deliver, deploy, and support a complete project portfolio management solution on Microsoft 365 and Microsoft Power Platform,” said Éamonn McGuinness, CEO and Founder at BrightWork. “We work closely with our customers using our unique ‘Start-Evolve’ approach to provide expertise, guidance, and training at every step of their project management journey.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Join the conversation in our Marketplace community discussion board, Marketplace Blog and see upcoming events in the Marketplace events calendar! Don't forget to follow this blog to receive email notifications for all announcements!
