Covenant strengthens IMSIF’s digital foundation with Microsoft Dynamics 365 Business Central, Power BI, Fabric
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission.
On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet.
While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support.
A custom legacy system and siloed data
IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public.
“They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant.
But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems.
Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.”
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