Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Biztech grows revenue by 150% with Microsoft Marketplace Rewards
Biztech IT Consultancy Pvt. Ltd. builds solutions on Microsoft Dynamics 365 and Azure to bring positive transformation to healthcare, not-for-profit, manufacturing, education, and retail companies of all sizes across 21 countries. Biztech transforms companies with CRM and ERP A Microsoft partner for over eight years, Biztech develops customer relationship management (CRM) and enterprise resource planning (ERP) solutions on Microsoft Azure, Dynamics 365, and Dynamics 365 Business Central to ensure scalability and efficiency. Biztech continuously strives to innovate and strengthen its offerings within the Microsoft ecosystem. Seeking enhanced visibility and marketing opportunities, Biztech reviewed the benefits of Microsoft Marketplace Rewards to connect with companies seeking to effectively use Microsoft technology. Utilizing Microsoft Marketplace Rewards to reach more customers was a logical step. Continue reading here Join the conversation in our Marketplace community discussion board, Marketplace Blog and see upcoming events in the Marketplace events calendar!Innovators in Action | Ludia Consulting
We’re proud to collaborate with visionary partners who are shaping the future of innovation. Microsoft’s Innovators In Action series spotlights tech entrepreneurs who are members of a Microsoft Partner-led Organization and are driving transformation and business impact. They are leveraging Microsoft’s ecosystem for growth. Want to be featured? Join this community and ask to share your story! This week we are featuring Ludia Consulting Ludia Consulting specializes in Microsoft Dynamics 365 Business Applications to optimize physical operations across industries such as manufacturing, energy, and professional services. Their experience has led to significant pipeline growth and collaboration with Microsoft Teams. Listen to full episode here! Stay tuned for more inspiring spotlights in our #InnovatorsInAction series. Join the conversation by following our Inclusive Growth discussion board!Dynamics 365 Blog | Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents
AI transforms the way people work, the way every function operates, and the way businesses drive competition and growth. It’s also transforming the business application landscape as customers adopt Microsoft 365 Copilot as the UI for AI and agents for every business process. Nowhere is that more true than in sales. The combination of Copilot, agents, and human ambition can free time to focus on closing deals, help teams build a stronger pipeline, and drive new levels of profitability. That matters because in sales, time is money. We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals. Read on for more information on each of these announcements on our full blog.Explore Exciting New Growth Opportunity: Dynamics 365 Business Central event
Learn how adding Dynamics 365 Business Central to your offerings catalogue can increase your revenue and reduce customer churn — with low risk and a small lift to your existing resources. Date/Time: March 13, 2025 Americas/EMEA 8:00am PST and APAC 5:00pm PST Register for this upcoming Level Up CSP digital event to and hear about Business Centrals business management solution for small and mid-sized organizations. Voted the number one ERP solution for SMBs by Forbes in 2024, Business Central seamlessly integrates with Microsoft’s productivity and collaboration tools—making it a natural fit for your Modern Work customers. Business Central is also blazing the trails when it comes to AI innovation, bringing copilot capabilities and agents to life, to help your customers become more productive. In this session we'll: Guide you on how to lead impactful customer conversations and close Business Central opportunities without significant investment. Walk you through your earnings potential, including lucrative margins and available incentives for partners. Hear from a Modern Work Partner who will join us and share how they got started and successfully built a Business Central business! Register today! Be sure to follow our Cloud Solutions Provider (CSP) Discussion board
