Partner Case Study | TTEC Digital
All travelers know the frustration of a canceled or delayed flight. No airline is immune to inclement weather, gate shortages, and other travel disruptions. What truly sets an airline apart is how effortlessly its customer service turns disruption into reassurance. TTEC Digital, 2025 Microsoft Dynamics 365 Service Partner of the Year, is helping a leading global airline upgrade its customer support and create standout experiences when travelers need it most: around the clock. As an award-winning Microsoft Solutions Partner, global customer experience (CX) innovator TTEC Digital leverages AI in solution architecture and implementation methodology to reduce complexity, drive operational excellence, and streamline customer experiences. With over 1,400 Microsoft certifications and decades of success, TTEC Digital can deploy, integrate, and optimize these technologies to maximize cloud and AI investments. The company’s Microsoft practice focuses on AI Business Solutions and Cloud & AI Platforms, including Microsoft Azure, Copilot, Dynamics 365, and Power Platform. By leveraging partner certifications and programs like Copilot + Power and Azure Accelerate within Microsoft Commerce Incentives (MCI), they help clients modernize customer connections, optimize service operations, and achieve measurable business value. TTEC Digital’s strategic use of presales and post-sales funding to drive customer success serves as a striking differentiator in the market. Additionally, TTEC Digital offers managed services (SurroundCX™) and IP innovations to help their clients continuously evolve their customer experience ecosystems. Beyond traditional tiered support and break/fix support models, TTEC Digital provides real-time monitoring across multiple clouds, hosting management services, and CX innovation services—a unique offering focused on ongoing AI advancement. CX innovation services keep clients’ platforms optimized while introducing enhanced capabilities such as conversational AI, speech-to-text analytics, knowledge engineering, and custom large language models. "We've been creating elevated, exceptional experiences for more than 30 years, and those experiences often come to life in the contact center because that is where your brand hits your customer," said Leah Quartano, VP of Digital Sales at TTEC Digital. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | HRIZONS EX
Employee surveys have become a cornerstone of modern workforce strategy, offering organizations a direct line to employee sentiment and a powerful lever for change. But collecting feedback is only the beginning. The real challenge—and opportunity—lies in helping managers take meaningful action on that feedback to improve team dynamics, drive performance, and shape culture. HRIZONS EX, a Microsoft Solutions Partner, is perfectly suited to address that gap. When Microsoft transitioned away from first-party services for the employee survey solution Microsoft Viva Glint, HRIZONS EX became one of the first authorized consultancies to support customers through the shift. Staffed by longtime experts in Viva Glint, the team specializes in helping organizations move beyond survey deployment to strategic activation. “So many people are doing surveys,” said Patrick Gallen, Director of Innovation at HRIZONS EX. “But so many of them fail to connect employee sentiment and experience to the organization’s bottom line––to its goals and objectives.” Their consulting-as-a-service model provides ongoing strategic support metered to an organization’s unique needs rather than a one-size-fits-all, one-time implementation—which made them an ideal fit for a leading global skin care company. Continue reading herePartner Case Study | Mead Johnson Nutrition
In the race to innovate, global enterprises aren’t usually held back by a lack of ideas but rather by the friction hidden in their data. Legacy SAP systems, siloed data storage environments, and inconsistent data structures can quietly slow operations, including reporting, forecasting, compliance, and even cutting-edge AI adoption. This friction can be especially acute in the retail life sciences and consumer health sectors, where any new products must adhere to strict standards of safety and scientific rigor, all at an enterprise scale. In these data-intensive environments, the stakes are high, and the pressure to innovate safely and without business disruption is even higher. Healthcare and consumer health organizations need a partner who can help them move fast while respecting the boundaries, systems, and regulations that keep them compliant. In other words, they need a partner with the speed and precision of a tiger—and Tiger Analytics is true to their namesake. Founded in 2011, Tiger Analytics is an innovator in AI and data science consulting with a team of more than 6,200. A Microsoft partner with specializations in Analytics and AI and Machine Learning, the team helps enterprises around the world modernize complex data ecosystems at scale so they can harness insights for real-world innovation. With deep experience in SAP, data engineering, and Azure cloud services, they’ve built a reputation for solving high-stakes data challenges with clarity and speed. And it was these capabilities that made Tiger Analytics an ideal option when global pediatric nutrition leader Mead Johnson Nutrition (MJN) decided to transform their digital operations and lay the foundation for faster, more efficient, and scalable enterprise AI. Modernizing data architecture to fuel smarter innovation With more than a century of experience developing science-based formulas for infants and children, MJN serves millions of families in highly regulated markets across North America, Asia, and Latin America. The scale of their operation makes any digital transformation a significant undertaking. So when they initiated a major effort to modernize their enterprise resource planning—which included migrating from SAP ECC to SAP S/4HANA—there was some inherent risk involved. The switch disrupted the existing data replication layer that fed analytics and reporting systems across the enterprise. To maintain business continuity, MJN needed to rapidly rebuild and enhance this layer. MJN already had an established partnership with Tiger Analytics, having worked with them on various data engineering initiatives. MJN brought Tiger Analytics in again to help design, build, and operationalize the new replication layer, enabling seamless data flow from the upgraded S/4HANA system to MJN’s analytics platform. MJN outlined three key strategic goals they needed the solution to support: Real-time replication from S/4HANA into the DnA Delta Lakehouse for advanced analytics, AI and machine learning use cases, and enterprise-wide reporting. Clean and secure nutrition data delivery from SAP S/4 to the Global EDAP team, which manages centralized analytics and data processing across business units. A smooth, timely transition to ensure business teams retained access to business-critical SAP tables. With MJN's goals clearly articulated and the partnership already well established, Tiger Analytics was ready to get to work. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Heathrow Scientific
Heathrow Scientific, an innovative manufacturer and distributor of laboratory equipment, wanted to transform its finance and purchasing operations by migrating from its on-premises reporting system to a cloud-based solution. The company collaborated with Microsoft partner Western Computer to consolidate financial and business data in Dynamics 365 Business Central, incorporating the visualization tools of Power BI to track key performance metrics. Heathrow’s digital transformation is powering a boost in employee efficiency, including a 20% reduction in order processing times. It has improved the company’s overall security posture and resilience, allowing it to adapt to evolving customer needs. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Prescan
Today, preventive healthcare plays an increasingly important role in helping people live longer, healthier lives. But as demand grows, clinics and providers face a difficult challenge: how to scale and coordinate their services while tracking complex data like patient and financial information, scheduling, and clinical outcomes. These are often recorded in different systems, and stitching them together into a single source of truth is no small feat. All too often, healthcare providers are held back by limited access to reliable, real-time insights. In sectors where precision and trust are everything, organizations need a partner who understands the nuances of regulated, data-heavy environments. With more than 30 years of experience developing business-critical IT solutions, Conclusion specializes in building bespoke, data-driven applications for sectors where reliability, auditability, and security are nonnegotiable. As a Microsoft partner for more than a decade, Conclusion’s deep expertise in cloud migration, semantic modeling, and data intelligence makes them a trusted advisor for organizations across Europe in healthcare, logistics, government, and beyond. When Prescan, a market leader in preventive medical diagnostics in the Netherlands, wanted to build a future-proof data platform, Conclusion was the logical partner to help make it happen. Prescan’s growing demand for intelligent insights Since 2003, Prescan has pioneered preventive health diagnostics, giving individuals and corporate clients early insights into their health. With multiple clinics and offices, the company guides patients through every step of the journey, from orientation and preparation to the day of examination and into aftercare. Their mission is to empower people with early insights into their health through high-quality, accessible medical examinations. While their mission is straightforward, their operations are complex. Prescan used a number of systems to manage business operations and stages of the patient journey. These systems operated largely in silos, making it difficult to combine information into a clear, unified picture of business performance and patient journeys. Prescan saw an opportunity to take their operations to the next level. By connecting insights into performance, capacity, and patient flows, they could move beyond siloed views and gain holistic insights to guide strategy, accelerate decision-making, and simplify planning. Recognizing the need for a unified, secure, intelligent data environment—and knowing that they needed it quickly—Prescan turned to Conclusion for their engineering expertise and experience delivering critical Azure-based data solutions. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Valorem
Valorem Reply created a digital twin of Saint Peter’s Basilica using the power of Azure, making it accessible to anyone, anywhere with an internet connection and a device. A Jubilee, or Holy Year, is a special time of grace when the Catholic Church invites people to seek forgiveness and reconciliation. Traditionally, the faithful are encouraged to make a pilgrimage to Rome—but with over a billion Catholics worldwide, that can mean huge crowds at the Vatican’s holy sites, which risks damaging them and dangerous overcrowding. And, for many, traveling to Rome simply isn’t possible due to time or financial constraints. But what if people could experience Saint Peter's Basilica without ever setting foot in Rome? That was the challenge presented to Valorem Reply in 2025, which was a Jubilee year. "The Vatican recognized that there are two billion Catholics in this world, most of whom were not coming to the Jubilee. And they wanted to have a unique and immersive experience for the world and for the people who can't actually make it to the Basilica and walk through for themselves. Nothing like this had ever been done before," said Ryan McCamy, Lead, Tech for Social Impact at Valorem Reply. The Vatican sought to highlight Saint Peter's Basilica for the Jubilee by creating both an on-site exhibition and a global digital experience. The web experience offers several entry points: a historical storytelling section that traces the Basilica's origins and significance, a virtual tour covering 30–40 points of interest focused on art and architecture, and an interactive 3D model (the digital twin) built from 400,000 high-definition images captured by a partner vendor. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Unboxed
Skill development in an era of rapid change and innovation is an urgent, complex challenge for enterprise leaders around the globe. As market pressures change the way businesses operate, employees are often expected to adapt quickly to new roles and expectations. At the same time, resources to upskill employees at speed and scale are scarce. Unboxed, a Microsoft partner based in Richmond, Virginia, has spent more than 16 years helping Fortune 500 companies meet that challenge. The team specializes in skill-based learning and development, with a focus on what they call “Skill Agility”™—the ability to build and apply new skills at the pace of business change. The Unboxed Skill Building Platform, built entirely on Microsoft Azure, integrates AI-powered roleplay, coaching, and compliance validation to deliver personalized, scalable training across distributed teams. “We exist to help companies build skills faster, smarter, and adapt quicker through skill agility,” said Dave Romero, President of Unboxed. The company’s tools and training are engineered to help their customers achieve thorough, rapid training in fast-moving environments, and their innovations have been a boon to pharmaceuticals, manufacturing, banking, and other businesses. Assessing the skilling needs of global enterprises Unboxed’s customers face a common set of challenges. Traditional training methods such as live meetings, peer roleplay, and static e-learning can be difficult for trainees to translate into real-world application. Employees are often hired, given a bit of training, and then begin working with customers, leading to unpredictable results. Coaching presents its own unique hurdles. While hands-on mentorship is widely recognized as a driver of performance, managers often lack the time or tools to deliver consistent, structured feedback. In industries like life sciences, coaching can mean spending an entire day shadowing a field rep and writing up a detailed report—a process that can be both exhausting and inefficient. “Writing those coaching reports takes a lot of time,” said Rebecca Nittolo, VP of Client Strategy and Innovation at Unboxed. “You have to think through how to say something, make sure it’s in the right format, and ensure it’s actionable. It’s challenging and very time-consuming.” In heavily regulated industries, accuracy in coaching and training is also paramount. Organizations must ensure that employees are delivering compliant messaging, especially in high-stakes conversations. And for a lot of Unboxed clients who operate globally across time zones, that scale can make it difficult to deliver consistent training and coaching. As organizations expand, they need tools that can support distributed teams without compromising quality or security. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Cloudforce
As global threats evolve and national security challenges grow more complex, defense organizations are mobilizing to deliver faster insights, adapt to emerging technologies, and maintain the highest standards of data protection. In that effort, AI is reshaping how agencies respond to crises, model future risks, and support decision-making. Deploying AI securely in high-compliance environments remains a challenge. Nonprofit organization CNA, a federally funded research and development center and analysis organization, supports the safety and security of the United States through its two main divisions: the Center for Naval Analyses and the Institute for Public Research. With more than 700 scientists, analysts, and professional staff, CNA works across classified and unclassified domains to deliver insights for agencies including the US Navy, Department of Homeland Security (DHS), FEMA, and Health and Human Services (HHS). With so much data to interpret and so much at stake, CNA sought a way to safely and securely accelerate their insights with the power of AI and large language models (LLMs). Not just any solution would work. They needed a trusted partner to help them implement models that prioritized the protection of such sensitive data. They turned to Cloudforce, a Microsoft partner with deep expertise in Microsoft Azure and a track record of enabling high-compliance environments. Cloudforce helps customers build scalable, secure solutions that meet the most stringent federal standards—making them the perfect partner to help CNA. A mission-critical need for compliant, creative AI Research and analysis at CNA spans some of the most sensitive domains in government, from maritime warfare and autonomous systems to disaster response and law enforcement. With many of the agencies they serve asking for an increasing number of reports to tackle these real-world challenges, CNA saw the potential to use emerging LLM technology to rapidly scour their vast datasets and generate insights. However, given their mandate to protect information within strict compliance frameworks, using public LLMs was out of the question. “We wanted a partner to help us to deploy an LLM that is secure and compliant so that it can handle our internal data,” said Gregor Goodman, Chief Technology Officer at CNA. “We needed to balance innovation with security to take advantage of cutting-edge tools in the analysis that we’re providing.” Microsoft referred CNA to Cloudforce, and the partnership was fast, powerful, and collaborative from the start. Together, the companies explored a plan to develop proprietary LLMs and agents that were easy for analysts to use and could securely deploy CNA’s data in creative ways. “Working with Cloudforce has been phenomenal,” said Rizwan Jan, Chief Information Officer at CNA. “I look at them as not just an extension of the CNA team. They're friends now. They're trusted .... If we have a question, they bring out the entire crew to help us.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | RSM
More than 80% of the global workforce says they lack the time or energy to do their jobs. RSM, a global audit, tax, and consulting services firm, saw this as an opportunity to redefine productivity by demonstrating what it looks like for organizations to embrace AI—first for themselves, and then for their customers. With a focus on serving mid-sized and growing companies, RSM is a Microsoft Solutions Partner certified across the full Microsoft Cloud and AI platform, delivering deep specialization and cross-industry reach. In 2026, RSM will celebrate their 100th anniversary—a milestone they’re marking with a firmwide focus on embracing generative AI at scale. As part of a $1 billion, five-year investment in AI and digital transformation, RSM is reshaping how their professionals work, learn, and collaborate. At the center of this transformation are Microsoft 365 Copilot and Modern Work, seamlessly integrated with Microsoft Cloud technologies including Azure, Microsoft Dynamics 365, Power Platform, Copilot Studio, Azure AI Foundry, Microsoft Fabric, and Dataverse. A cornerstone of this transformation is RSM’s decision to act as its own Customer Zero by embracing Copilot as both a work assistant and a catalyst for change. By building internal credibility and fluency first, the firm is learning from within and applying those lessons to help clients navigate similar shifts. That internal-first approach is more than just tactical—it reflects a broader cultural transformation that’s already underway. A century-old firm an AI-forward mindset As RSM leaned into the Customer Zero strategy, they quickly recognized that internal technical change needed to be matched by cultural change—one that empowered employees not just to use new technology, but also to explore, experiment, and adapt with confidence. “Frontiers need pioneers—and we need to encourage and empower that pioneering spirit,” said Kristin Lewis, Enterprise Marketing Lead for Microsoft at RSM. “I think that comes from the top.” Rather than deploying pilot AI tools in isolated use cases, RSM made a deliberate decision to commit to broad internal adoption of Microsoft 365 Copilot across the firm. To support this momentum, RSM developed enablement efforts––including Microsoft certifications, peer learning cohorts, and storytelling platforms––to reinforce AI fluency as part of everyday work. “There's a large cultural shift at RSM as we're creating a place where employees can feel safe learning and upskilling in the AI era,” said Lewis. "Most importantly, people are really collaborating cross functionally to level up.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | University of Chicago
The University of Chicago (UChicago) is one of the nation’s most prestigious research institutions, serving more than 35,000 students, faculty, and staff. As interest in generative AI surged across campus, the university faced a challenge familiar to many: third-party tools were being used without institutional oversight, creating security, privacy, and governance risks. To address this, the university partnered with Royal Cyber—recognized for secure, enterprise-grade AI platforms for higher education. Working closely with Microsoft and UChicago’s IT Services team, Royal Cyber helped design and deploy PhoenixAI—a secure, scalable generative AI assistant powered entirely by Azure. Advancing progress without slowing momentum Faculty and students wanted access to generative AI. But without a centralized solution, the university risked both fragmented adoption and shadow IT usage. Unapproved tools lacked basic data protection and compliance controls, which put institutional data at risk. Royal Cyber worked with the university to co-develop a framework that met security and governance standards while preserving flexibility for academic exploration. The goal: deliver an institutionally managed AI solution built on trusted Azure infrastructure, deployable before the semester’s start, customizable by department or course, and capable of serving tens of thousands of users without adding operational overhead. PhoenixAI was built entirely on Azure using a modular, container-based architecture designed for performance, observability, and scalability. The system architecture was deployed fully within UChicago’s Azure tenant, ensuring that the university retained ownership of its data, infrastructure, and access policies. PhoenixAI integrates a wide array of Azure technologies to deliver secure, scalable performance, including: Azure OpenAI Service: Powers the generative assistant with GPT-4.1, GPT-5, and GPT-o3 models.Azure AI Foundry: Supports modular agent orchestration and retrieval-augmented generation (RAG) using Azure Agents API.Azure Cosmos DB: Stores chat history, logs, and structured and unstructured user session data.Azure App Service and Azure Container Apps: Provide scalable, secure deployment of frontend and backend services.Azure Functions App: Automates event processing and tracks token usage in real time.Azure API Management: Creates secure access gateways for researchers, faculty, and custom agents.Azure Monitor and Log Analytics: Deliver real-time diagnostics, usage metrics, and system insights.Microsoft identity platform: Integrates with UChicago’s single sign-on (SSO) and role-based access controls to ensure secure authentication and fine-grained permissions. Additional Azure tools, including Azure Key Vault and Azure Application Gateway, manage certificate security, traffic routing, and endpoint access. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!
