Partner Case Study | Encodian
Empowering automation for Microsoft 365 From its headquarters in the United Kingdom, Encodian serves more than 40,000 customers around the world, encompassing government, education, legal services, the financial sector, and beyond. Its growing team of nearly 50 staff members embody a culture rooted in innovation and practical enablement, building tools that slot seamlessly into Microsoft 365 so users don't need to leave the platforms they trust. Encodian became a Microsoft partner in 2016 and a Microsoft Co-Sell partner in 2020. The company's flagship product, Encodian Flowr, is a collection of specialized connectors for Microsoft Power Automate that can be utilized across Microsoft Power Platform. Flowr enables organizations to streamline document generation, conversion, and processing directly within Power Automate and Power Apps. From creating dynamic PDFs and building Microsoft Word files to manipulating images and more, Flowr delivers powerful automation that integrates seamlessly with Microsoft 365. Expanding visibility for Flowr in the marketplace Encodian joined the Marketplace Rewards program to strengthen the visibility and adoption of Flowr in the Microsoft commercial marketplace. As demand for Power Platform-based automation continues to grow, Encodian wanted to ensure Flowr was discoverable, trusted, and promoted within the Microsoft ecosystem, especially to customers looking to streamline file generation and manipulation automation. “Microsoft’s marketplace enables us to amplify our presence in the Power Platform ecosystem, aligning our growth directly with the tools our customers already trust and use every day,” said Eva Luna-Rose, Marketing Manager for Encodian. Marketplace Rewards supplied Encodian with marketing, sales, and technical benefits along with expert guidance from an engagement manager, and Encodian capitalized on the opportunity. Within six months of optimizing its Flowr listing, Encodian realized a sevenfold increase in subscriptions via the marketplace. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Join the conversation on our Marketplace Discussion Board, click follow to get notifications of new announcements!Partner Case Study | ALIANDO
What if every department in a financial services firm had its own AI assistant—one that could summarize documents, automate workflows, and deliver real-time insights? That’s the kind of transformation ALIANDO specializes in. As a Microsoft partner, ALIANDO helps organizations modernize operations through intelligent automation and cloud innovation. With deep expertise in Microsoft Fabric, Azure AI, and Power Platform, the company designs scalable solutions that connect data, accelerate decision-making, and reduce manual work. When a market-leading commercial finance firm needed to overhaul its underwriting, compliance, and finance operations, it turned to ALIANDO to lead the transformation. Together, they built a unified AI strategy centered on a “Constellation of Copilots”—a coordinated set of copilots designed for each role, built to share context and data so departments can all work from the same picture. Manual processes holding back innovation ALIANDO's customer is known for its strength in underwriting, loan origination, and portfolio management. But as the firm grew, so did the complexity of its operations: manual underwriting processes were creating bottlenecks, compliance workflows were slow and fragmented, and data lived in silos, making it difficult to collaborate across departments. Operating in a highly regulated and data-intensive environment, the commercial finance firm needed to process large volumes of financial information quickly and accurately for their underwriters to analyze complex documents and assess risk. Furthermore, compliance teams were spending too much time on routine checks and audit preparation, and their leaders required real-time insights to manage portfolios and forecast performance. With the firm’s legacy systems, manual tasks were consuming valuable time and limiting the ability to scale. ALIANDO’s customer needed a unified data strategy to innovate at the pace the market demanded. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | aCloud
Singapore-based aCloud has been an exclusive Microsoft partner since 2016, earning Solutions Partner designations across multiple solution areas and specializations in identity and access management. Their mission: to help organizations replace legacy security tools with integrated solutions that achieve visibility and control. By working exclusively within the Microsoft ecosystem, the team has built deep expertise across the entire security and compliance portfolio. This allows them to design and implement security architectures that not only meet regulatory requirements but also simplify operations and enable innovation. Their reputation as a trusted advisor extends across industries, from maritime to manufacturing to construction. That trusted role has proven essential in aCloud’s long-standing relationship with Jurong Engineering Limited (JEL), a Singapore-based engineering and construction powerhouse with a global footprint. With project teams operating in Singapore, Malaysia, Thailand, Indonesia, and other countries, JEL uses seamless communication, reliable systems, and strong security to keep work moving on schedule and on budget. A Microsoft 365 E5 user since 2018, JEL demonstrated a strong and early commitment to enterprise-grade security and was an early adopter of Microsoft solutions. Previously, their subsidiaries’ security posture was managed in silos, but over time, it evolved into a more regionalized approach to meet ever-growing security requirements. Despite operating with a lean IT team, JEL has continued to strengthen its security landscape. aCloud stepped in to support JEL’s vision, addressing their needs within a limited timeframe, and the teams worked together to ensure both compliance and operational excellence. Adapting to the advanced and ever-changing world of cybersecurity JEL’s early strategic investment in Microsoft 365 E5 provided a strong foundation for unified tools and advanced protection, enabling them to meet the demands of an increasingly complex and fast-evolving cybersecurity landscape. They were determined to go beyond current safety needs, preparing for a future shaped by AI-powered operations and heightened compliance expectations. Their partnership with aCloud wasn’t about reinventing the wheel. Rather, they sought to optimize and expand on the strong platform they had already established. The focus was on scaling this environment to seamlessly support JEL’s ambitious growth, adapt to evolving regulations, and provide the resilience needed for new, AI-enabled ways of working. “JEL had the technical building blocks already in place, which served as the foundation for aCloud to further enable and strengthen their security posture for AI-driven operations,” explains Boon Hock Lim, Principal Consultant at aCloud. “Our role was to work hand-in-hand with their teams to streamline day-to-day administration, align security processes with complex regulatory needs, and enhance visibility into critical areas such as data readiness for AI and ongoing compliance.” While the technology was robust, the bigger challenge lay in coordination. Cybersecurity is never the responsibility of JEL IT alone, spanning departments from compliance to operations, each with their own priorities and perspectives. aCloud supported JEL in facilitating critical conversations between teams early, supporting alignment among different stakeholders, bridging gaps in understanding, and communicating the value of security investments in terms that resonated with every team. By building upon JEL’s forward-looking foundation and fostering a culture of collaboration across functions, aCloud helped transform an already strong Microsoft E5 investment into a truly scalable, AI-ready security framework. What began as a technical deployment evolved into a holistic security strategy that positioned JEL to meet today’s requirements and lead confidently into the next era of intelligent, compliant, and resilient business operations. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Impartner
AvePoint’s partner ecosystem drives growth through innovation AvePoint serves over 25,000 customers worldwide with innovative software-as-a-service (SaaS) solutions that modernize the digital workplace across Microsoft 365, SharePoint, and other collaborative environments. AvePoint specializes in solutions to prepare, secure and optimize critical data, all supported by a robust global channel partner program with over 5,000 managed service providers, value-added resellers, and systems integrators. When SharePoint debuted in 2001, AvePoint was one of the first companies to partner with Microsoft. Today, AvePoint offers an all-in-one approach for robust, secure data governance and data management for customers’ Microsoft technology investments. AvePoint caters to businesses across the technology industry, healthcare, finance, professional services, government, and education sectors by providing tools to manage and protect their critical data in cloud environments. While preparing to go public, AvePoint faced challenges in managing its diverse and expanding partner ecosystem. These challenges included standardizing partner agreements, centralizing deal registration, providing multilingual training, and improving asset management efficiency. Additionally, AvePoint wanted a solution that integrated seamlessly with an existing customer relationship management (CRM) solution built on Microsoft Dynamics 365 and to enhance partner engagement and visibility. AvePoint relies on Microsoft Dynamics 365 as its core business platform and system of record. The platform provides a single source of truth for accounts, opportunities, and service interactions, helping sales teams streamline pipeline management and customer service teams respond faster through case tracking and knowledge management. By consolidating reporting and analytics in Dynamics 365, AvePoint equips leadership with real-time visibility into business performance, enabling executives to align partner and customer strategies with broader growth objectives. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | HELLENiQ ENERGY
HELLENiQ ENERGY operates across the entire energy value chain with a strategy centered on low-carbon solutions. For more than five decades, it has powered progress and innovation in Greece and Southeast Europe, investing in technologies such as photovoltaics, wind parks, CO2 capture, and green hydrogen, while continually embracing new technologies to shape a more sustainable future. Sparking AI interest through experimentation HELLENiQ ENERGY’s commitment to innovation was fueled with the advent of generative Artificial Intelligence. “We are very interested in what AI has to offer and signed up for early access to Microsoft 365 Copilot as soon as it became available,” recalls George Konstantelos, Group Digital Transformation Director at HELLENiQ ENERGY. In the beginning, the company explored the technology limits, cultural impact, and business value potential via experimental pilots. “We started with a smaller audience” adds Konstantelos. “Our early findings defined our adoption strategy and shaped our next steps” This early experimentation helped HELLENiQ ENERGY unlock the full potential of Copilot. The solution evolved daily with new features, composite scenarios and role-based guidance as the community got more familiar with the tool’s capabilities. “While most digital tools are purpose-built, Microsoft 365 Copilot is a flexible toolbox: it’s up to the user what they do with it,” shares Konstantelos. Yet, that flexibility posed a challenge: scaling everyday AI across the organization. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Cloudforce
Few fields have as much promise to benefit from AI-powered workloads as medical and life sciences. The potential rewards are massive: faster research, better patient outcomes, and more personalized care. At the same time, few fields face as much pressure to use AI responsibly. Sensitive data, strict compliance requirements, and high operational complexity mean that even the most innovative life sciences organizations and research institutions must move carefully. Longtime Microsoft partner Cloudforce knows how to help institutions navigate that risk-reward challenge. Starting out 13 years ago as a systems integrator with specialties in Microsoft Azure and Microsoft 365, Cloudforce works exclusively in the Microsoft ecosystem. Their expertise spans Microsoft solutions like Azure AI and Azure AI Foundry, empowering them to develop AI agents and deploy generative AI that’s fast, compliant, easy to use, and cost effective. This expertise has made Cloudforce an especially valuable partner in settings where data privacy and precision are paramount, such as biomedical research. Their experience building secure AI agents offers great potential to accelerate new discoveries, and the accessibility of those agents makes them powerful in the hands of almost any user, with low or even no code required. Their Azure-native flagship AI solution, nebulaONE, has already been adopted by more than 40 new university Azure OpenAI customers. Some of these contacts were established through Cloudforce’s prolific cosponsorship of Microsoft hackathons—including a recent partnership with a major academic clinical research organization. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Persistent
In asset-heavy industries like manufacturing, maintenance, and on-site equipment inspection, fragmented data is a common issue. As employees across different functions feed data into multiple systems, the challenges can multiply. Disparate systems, inconsistent data formats, and siloed business units make it difficult for leaders to see the full picture, potentially leading to inefficient decisions and missed opportunities for revenue growth. This is the kind of challenge Persistent Systems was made for. As a global Microsoft Solutions Partner across every solution area and a Tier 1 Cloud Solution Provider (CSP) partner, Persistent uses their deep expertise in data modernization and engineering to break down silos, unify disparate systems, and deliver the kind of real-time insights that drive operational innovation and optimization. For one of Persistent’s customers—a market leader in industrial tank design, manufacturing, and inspection—that unified data architecture brought together multiple major business verticals. As an organization, they provide their clients with a better way to store their products; in turn, Persistent helped them discover a better way to store and unleash the power of their data. Better data storage for the energy storers With nearly 50 years in the industry and a presence around the world, the customer’s operations span manufacturing, inspection, and maintenance, and they offer a suite of products and services ranging from chemical, energy, and water tank storage to fabrication and repair. In other words, they collect a trove of data. Over the customer’s long history, though, different team members and segments of the enterprise began inputting data into different formats, models, and reporting tools. While the customer was already a Microsoft shop––relying on solutions like Microsoft Dynamics 365, Excel, and SharePoint––the siloed departments and disparate systems resulted in a patchwork of information scattered across the organization, residing in places like Microsoft Azure and Salesforce. Because of this, the team’s data pipelines were often disconnected or ran into bottlenecks that prevented team members from innovating efficiently. Leaders strove to find a way to gain a unified view of operations and use their data more effectively to, for instance, anticipate maintenance needs or respond quickly to new opportunities. And they had a concrete, ambitious goal of recovering the 10–15% of total revenue they suspected was being lost. Continue reading here Join our Fabric discussion board to stay up to date on announcements! Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new posts!Partner Case Study | Silverfort
Multifactor authentication (MFA) has become a standard part of our daily lives—but numerous enterprise environments still depend on critical infrastructure that predates today’s security standards. As a result, older organizations often operate in a hybrid mode, relying on a mix of on-premises legacy solutions and newer cloud-based ones. This makes comprehensive identity security a challenge. That’s where Silverfort comes in. Founded in 2016 as part of the Microsoft for Startups Founders Hub, Silverfort is now a managed partner whose business runs almost completely on the Microsoft Cloud. Silverfort’s patented Runtime Access Protection (RAP) technology natively integrates with Microsoft Active Directory—extending MFA and modern identity protections to systems that have traditionally been left behind and enabling customers to meet modern cybersecurity requirements. Once integrated with Active Directory, RAP forwards a user's access request to Silverfort for analysis and triggers inline security controls if needed. “You need a tool that’s able to look at everything all at once and connect all the dots to make smart decisions,” explained Jonathan Nativ, Silverfort’s Senior Director of Strategic Alliances. “With our platform, you’re able to see everything that’s taking place from an identity perspective.” Organizations often come to Silverfort in need of this expanded visibility—and sometimes they need it fast. Closing gaps in identity protection A large national supermarket chain approached Silverfort in late December 2022 looking to upgrade their identity security before the end of the year in order to meet cyber insurance requirements. Relying on a small security team to hit a deadline that was just days away, the retailer had already begun modernizing its identity infrastructure using Microsoft Entra ID and conditional access policies—but significant gaps remained. Dozens of legacy systems still lacked MFA enforcement. These critical systems were integral to daily operations but couldn’t be protected using standard MFA tools, leaving them vulnerable to cyber threats. Compounding the complexity was the company’s limited visibility into a vast ecosystem of nonhuman identities, or service accounts, that had silently accumulated over years of growth. Without insight into these accounts, the risk of unnoticed brute-force attacks and unauthorized access loomed large, threatening compliance and operational continuity. “They thought maybe they had a couple hundred service accounts,” said Kara Kriegshauser, Enterprise Customer Success Manager at Silverfort. “They had thousands.” A looming deadline. A security team responsible for managing a sprawling environment while juggling multiple competing priorities. The company faced mounting pressure to address their security gaps quickly, and they needed help. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Intcomex
Many conferences leave attendees feeling overwhelmed as they juggle paper agendas, instantly forget names, and struggle to recall what exactly happened in meetings. Important conversations often get lost in the shuffle, letting opportunities slip through the cracks. Intcomex, an organization with operations across Latin America and the Caribbean, wanted to change all of that. Known for supporting a broad ecosystem of partners and customers across sectors, from cloud services to physical infrastructure, the company has earned a reputation for weaving data and intelligence into every layer of its operations. In partnership with Microsoft and Inovait––a specialized AI and Cloud Solution Provider–– Intcomex set out to bring that same intelligence to their flagship customer event. Instead of the standard event experience, Intcomex envisioned one where AI-driven, real-time insights empowered attendees to make the most of every session, meeting, and interaction. Reinventing the event experience “Most people leave events with just a bag of papers and no real recollection of what they did,” said Camilo Ballen, Cloud Sales Director for Latin America at Intcomex. For Intcomex, that fragmentation was creating pain points across the board. Attendees missed opportunities for valuable conversations simply because they didn’t know what was happening at any given time—or how to prioritize their attention. Booth staff, on the other hand, often had only a name and a badge to go on when greeting someone, without any background information that could help them convert or close a deal. Even with pre-event registration and digital agendas, there was no unified view of who had engaged with what, when or what content was sparking genuine interest. For a company that is known for being deeply data-driven, this lack of continuity between the digital and physical experience at their own events felt like a major miss. Intcomex wanted more than passive tracking or post-event reports, however. They envisioned a way to dynamically guide attendees in real time, enrich their conversations with intelligent context, and provide business insights that carried well beyond the final keynote. The goal wasn’t just to create a better event. It was to have a smarter, more connected experience that served both the customer and the business. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!
