Partner Case Study: TBSC
Partner in England helps customers manage clients’ Microsoft 365 licenses Based in Basingstoke, England, The Business Software Centre (TBSC) specializes in conversion, e-commerce, and ecosystem consultancy for Software as a Service (SaaS). For more than 20 years, TBSC has provided quick, efficient, and cost-effective software asset management. TBSC’s Smarter SaaS for Microsoft 365 app, available on Microsoft AppSource, provides important data for Microsoft 365 licenses. The app monitors active and inactive users, with the option to anonymize user names and data. Data can show usage of Microsoft 365 E3 apps, such as SharePoint, OneDrive, Teams, and Outlook, and present opportunities to increase it. License optimization can be achieved through reharvesting (taking an inactive subscription and redistributing it to an active user). The app also provides visibility into licensing compliance. These measures help companies fully utilize the licenses they're paying for. “Smarter SaaS for Microsoft 365 is recommended to our partners looking to manage their clients’ Microsoft 365 licenses,” said Phil Hames, Director of TBSC. “Our product is an automated, cloud-based service that ensures an improvement on clients’ Microsoft 365 investment. This allows for an opportunity to not only manage Microsoft 365 licenses but also build loyalty with clients, since partners can showcase how their organization can be optimized with Microsoft 365 usage through accurate and actionable data.” Continue reading here **Explore all case studies or submit your own**Partner Case Study | Cognizant
Cognizant, a 2025 Microsoft Partner of the Year award winner and global services company, is redefining enterprise transformation across industries. By democratizing AI and embedding intelligent automation, Cognizant helps organizations modernize systems, reduce costs, and accelerate growth. Their unique approach—combining deep Microsoft expertise, strategic change management, and a culture of innovation—delivers measurable results, including millions in savings, productivity boosts, and record-setting employee engagement. Organizations across industries face mounting technical debt, fragmented legacy systems, and the urgent need to consolidate onto modern, scalable platforms. Three Cognizant clients—one in healthcare, one in financial services, and one in retail—faced similar pressures. Regulatory compliance and governance added further complexity, especially in healthcare and finance. Cognizant’s clients needed a forward-looking technology roadmap to streamline operations, unlock data-driven insights, and support automation for better employee and customer experiences. Cognizant’s approach: Empowerment through Microsoft intelligent automation Using Microsoft Power Platform, Copilot agents, and robust governance frameworks, Cognizant delivers solutions that are secure, scalable, and tailored to each client’s needs. Ongoing training, upskilling, and community-building ensure sustained adoption and a strong digital culture. An essential part of that digital culture is Cognizant’s belief that innovation with AI should be accessible to employees at every level—not just technical teams. “At Cognizant, intelligent automation is more than a technology capability—it’s a strategic enabler for business transformation,” said Chakradhar Gooty Agraharam, Global Intelligent Automation Leader at Cognizant. “By combining Microsoft Power Platform, Microsoft Dynamics 365, and Copilot innovations with our deep industry expertise, we help clients accelerate automation at scale, unlock new efficiencies, and deliver measurable outcomes. Our partnership with Microsoft empowers us to lead with innovation, speed, and precision—driving hyper automation strategies that redefine what’s possible for enterprises worldwide.” For their healthcare, financial services, and retail engagements, Cognizant selected solutions that met each client's immediate needs while supporting long-term scalability. They implemented strong governance frameworks—using the Microsoft Power Platform Center of Excellence Starter Kit alongside their own methodologies—to maintain regulatory compliance and secure operations. By empowering clients to adopt Microsoft intelligent automation tools, including Copilot agents, Microsoft Power Automate, and Power Platform, Cognizant helped their clients streamline processes, unlock insights, and enhance both employee and customer experiences. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Heathrow Scientific
Heathrow Scientific, an innovative manufacturer and distributor of laboratory equipment, wanted to transform its finance and purchasing operations by migrating from its on-premises reporting system to a cloud-based solution. The company collaborated with Microsoft partner Western Computer to consolidate financial and business data in Dynamics 365 Business Central, incorporating the visualization tools of Power BI to track key performance metrics. Heathrow’s digital transformation is powering a boost in employee efficiency, including a 20% reduction in order processing times. It has improved the company’s overall security posture and resilience, allowing it to adapt to evolving customer needs. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Prescan
Today, preventive healthcare plays an increasingly important role in helping people live longer, healthier lives. But as demand grows, clinics and providers face a difficult challenge: how to scale and coordinate their services while tracking complex data like patient and financial information, scheduling, and clinical outcomes. These are often recorded in different systems, and stitching them together into a single source of truth is no small feat. All too often, healthcare providers are held back by limited access to reliable, real-time insights. In sectors where precision and trust are everything, organizations need a partner who understands the nuances of regulated, data-heavy environments. With more than 30 years of experience developing business-critical IT solutions, Conclusion specializes in building bespoke, data-driven applications for sectors where reliability, auditability, and security are nonnegotiable. As a Microsoft partner for more than a decade, Conclusion’s deep expertise in cloud migration, semantic modeling, and data intelligence makes them a trusted advisor for organizations across Europe in healthcare, logistics, government, and beyond. When Prescan, a market leader in preventive medical diagnostics in the Netherlands, wanted to build a future-proof data platform, Conclusion was the logical partner to help make it happen. Prescan’s growing demand for intelligent insights Since 2003, Prescan has pioneered preventive health diagnostics, giving individuals and corporate clients early insights into their health. With multiple clinics and offices, the company guides patients through every step of the journey, from orientation and preparation to the day of examination and into aftercare. Their mission is to empower people with early insights into their health through high-quality, accessible medical examinations. While their mission is straightforward, their operations are complex. Prescan used a number of systems to manage business operations and stages of the patient journey. These systems operated largely in silos, making it difficult to combine information into a clear, unified picture of business performance and patient journeys. Prescan saw an opportunity to take their operations to the next level. By connecting insights into performance, capacity, and patient flows, they could move beyond siloed views and gain holistic insights to guide strategy, accelerate decision-making, and simplify planning. Recognizing the need for a unified, secure, intelligent data environment—and knowing that they needed it quickly—Prescan turned to Conclusion for their engineering expertise and experience delivering critical Azure-based data solutions. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Cloudforce
As global threats evolve and national security challenges grow more complex, defense organizations are mobilizing to deliver faster insights, adapt to emerging technologies, and maintain the highest standards of data protection. In that effort, AI is reshaping how agencies respond to crises, model future risks, and support decision-making. Deploying AI securely in high-compliance environments remains a challenge. Nonprofit organization CNA, a federally funded research and development center and analysis organization, supports the safety and security of the United States through its two main divisions: the Center for Naval Analyses and the Institute for Public Research. With more than 700 scientists, analysts, and professional staff, CNA works across classified and unclassified domains to deliver insights for agencies including the US Navy, Department of Homeland Security (DHS), FEMA, and Health and Human Services (HHS). With so much data to interpret and so much at stake, CNA sought a way to safely and securely accelerate their insights with the power of AI and large language models (LLMs). Not just any solution would work. They needed a trusted partner to help them implement models that prioritized the protection of such sensitive data. They turned to Cloudforce, a Microsoft partner with deep expertise in Microsoft Azure and a track record of enabling high-compliance environments. Cloudforce helps customers build scalable, secure solutions that meet the most stringent federal standards—making them the perfect partner to help CNA. A mission-critical need for compliant, creative AI Research and analysis at CNA spans some of the most sensitive domains in government, from maritime warfare and autonomous systems to disaster response and law enforcement. With many of the agencies they serve asking for an increasing number of reports to tackle these real-world challenges, CNA saw the potential to use emerging LLM technology to rapidly scour their vast datasets and generate insights. However, given their mandate to protect information within strict compliance frameworks, using public LLMs was out of the question. “We wanted a partner to help us to deploy an LLM that is secure and compliant so that it can handle our internal data,” said Gregor Goodman, Chief Technology Officer at CNA. “We needed to balance innovation with security to take advantage of cutting-edge tools in the analysis that we’re providing.” Microsoft referred CNA to Cloudforce, and the partnership was fast, powerful, and collaborative from the start. Together, the companies explored a plan to develop proprietary LLMs and agents that were easy for analysts to use and could securely deploy CNA’s data in creative ways. “Working with Cloudforce has been phenomenal,” said Rizwan Jan, Chief Information Officer at CNA. “I look at them as not just an extension of the CNA team. They're friends now. They're trusted .... If we have a question, they bring out the entire crew to help us.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | RSM
More than 80% of the global workforce says they lack the time or energy to do their jobs. RSM, a global audit, tax, and consulting services firm, saw this as an opportunity to redefine productivity by demonstrating what it looks like for organizations to embrace AI—first for themselves, and then for their customers. With a focus on serving mid-sized and growing companies, RSM is a Microsoft Solutions Partner certified across the full Microsoft Cloud and AI platform, delivering deep specialization and cross-industry reach. In 2026, RSM will celebrate their 100th anniversary—a milestone they’re marking with a firmwide focus on embracing generative AI at scale. As part of a $1 billion, five-year investment in AI and digital transformation, RSM is reshaping how their professionals work, learn, and collaborate. At the center of this transformation are Microsoft 365 Copilot and Modern Work, seamlessly integrated with Microsoft Cloud technologies including Azure, Microsoft Dynamics 365, Power Platform, Copilot Studio, Azure AI Foundry, Microsoft Fabric, and Dataverse. A cornerstone of this transformation is RSM’s decision to act as its own Customer Zero by embracing Copilot as both a work assistant and a catalyst for change. By building internal credibility and fluency first, the firm is learning from within and applying those lessons to help clients navigate similar shifts. That internal-first approach is more than just tactical—it reflects a broader cultural transformation that’s already underway. A century-old firm an AI-forward mindset As RSM leaned into the Customer Zero strategy, they quickly recognized that internal technical change needed to be matched by cultural change—one that empowered employees not just to use new technology, but also to explore, experiment, and adapt with confidence. “Frontiers need pioneers—and we need to encourage and empower that pioneering spirit,” said Kristin Lewis, Enterprise Marketing Lead for Microsoft at RSM. “I think that comes from the top.” Rather than deploying pilot AI tools in isolated use cases, RSM made a deliberate decision to commit to broad internal adoption of Microsoft 365 Copilot across the firm. To support this momentum, RSM developed enablement efforts––including Microsoft certifications, peer learning cohorts, and storytelling platforms––to reinforce AI fluency as part of everyday work. “There's a large cultural shift at RSM as we're creating a place where employees can feel safe learning and upskilling in the AI era,” said Lewis. "Most importantly, people are really collaborating cross functionally to level up.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Tiger Analytics
In every industry, preventing equipment downtime and maintaining operational continuity is a top priority. Preventive maintenance—making rounds, doing routine maintenance, and logging data—has long been a manual, tedious process, but with recent advances in AI, predicting and preventing failures and downtime is becoming more manageable than ever before. Tiger Analytics is a solutions integrator and Microsoft partner that implements AI-powered solutions. The organization has all three Solutions Partner designations for Azure, as well as three specializations: AI Platform on Microsoft Azure (formerly AI and Machine Learning on Microsoft Azure), Build AI Apps on Microsoft Azure, and Analytics on Microsoft Azure. They believe in using AI to transform operations for customers across industries. Their commitment to using AI to develop smart solutions empowered them to help a medical device company develop a predictive maintenance solution for their radiation therapy devices. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Siemens
The longstanding partnership between Microsoft and Siemens—a German tech conglomerate that focuses on industrial automation—helps solve a crucial challenge facing consumer packaged goods (CPG) and retail companies: fragmented processes across production. The CPG and retail industries—both essential to everyday life and major players on the global stage—experience multiple unique pain points. Consumers have rapidly shifting preferences; labeling and packaging regulations are more stringent than in past decades; and both product ingredients and waste reduction efforts must reflect sustainability goals—not to mention the complexity of global supply chains. In addition to all this, siloed teams and disconnected operations can take a serious toll, slowing down product launches, driving up compliance costs, and making it harder to keep up with market trends. Siemens' Integrated Lifecycle Management (ILM) is specifically tailored to address the complex needs of the CPG and retail industries. A single, reliable source of truth helps organizations manage industry complexity, minimize errors, and accelerate decision-making. By seamlessly connecting product development, program management, and brand management using AI and cloud innovation, Siemens' ILM helps these sectors remain agile and competitive in a fast-paced market. Cloud-powered lifecycle management tailored for CPG and retail At the core of Siemens' ILM is Siemens' Teamcenter X on Azure, a cloud-based product lifecycle management (PLM) platform. Teamcenter X securely integrates teams, processes, business systems, and critical product data. For CPG manufacturers, this accelerates innovation, shortens product development cycles, and provides the agility needed to quickly respond to changes in consumer demand and regulatory requirements. Additionally, Teamcenter X on Azure delivers powerful generative AI capabilities, including seamless integration with Microsoft Teams and its intuitive chat functionality. This significantly improves cross-team communication and collaboration, a critical advantage for any organization. Teamcenter X on Azure harnesses advanced AI to enhance productivity and innovation specifically within the demanding environment of CPG manufacturing. Powered by Microsoft Azure OpenAI Service, the application helps augment the creation, optimization, and debugging of code for factory automation software, while industrial AI makes visual quality inspection on the shop floor possible. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | National Gallery Singapore
The National Gallery Singapore is a visual arts institution overseeing the largest public collection of modern art in Singapore and Southeast Asia. Its vast collection sits inside a beautifully restored 64,000 square-meter venue that was formerly Singapore’s City Hall and Supreme Court. As a public museum, the National Gallery Singapore aims to help as many people connect, resonate, and fall in love with art. Making art more accessible through tech Technology plays an important role in this work. “It takes effort to make art accessible, engaging, and relevant. That’s where technology comes in,” shares Ryan Ho, Head of Innovation and Experience Design at the National Gallery Singapore. “Our innovation initiatives focus on helping visitors experience and connect with art in more intuitive and personal ways." To accomplish this, the Gallery works with various innovation specialists and partners—such as NCS.Partnerships like these have made it possible to tailor experiences to Singaporean visitors, incorporating local cultural references while maintaining the experience accessible to international audiences. The partnership with NCS has led to several pilot projects, mostly around ways to enhance visitor engagement with art. “It’s one thing to brainstorm ideas about how technology could enhance visitor engagement, but we value collaborative partnerships like these because they let us build, test, and refine these ideas. NCS have been great at that,” Ho adds. NCS shares the gallery’s vision. “At NCS, we harness technology to revolutionize how people connect with art and culture. As the innovation partner of National Gallery Singapore, we are enhancing the museum experience with cutting-edge solutions like GenAI and our proprietary Automated Speech Recognition (ASR) to personalize visitor experiences, making art more accessible and immersive,” said Wynthia Goh, Senior Partner, Global NEXT, NCS. The Gallery’s technology initiatives aim to bring the wealth of Southeast Asian art and social history to life for its visitors. “When someone walks into the museum today, they often feel lost or intimidated,” explains Ho. Wall texts provide limited context, and guided tours—while insightful—are constrained by schedules, language, and capacity. The National Gallery Singapore decided to build an AI-powered docent to bridge that gap. G(ai)le searches the Gallery archives and delivers information about its artworks in conversational, accessible language and humor. “One of our longstanding challenges has been translating dense, academic research into content that is digestible for the average visitor. We quickly realized that AI could do more than just retrieve information; it could act as a bridge between academic language and visitor-friendly storytelling,” Ho shares. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | SoftwareOne
By all accounts, cloud architecture is a game changer. The cloud can offer organizations more flexibility, better security, more agile environments, and the ability to work with AI workloads. But companies with on-premises estates are often reticent to make the switch with so many unknowns. How much will it cost? Can I guarantee my data will stay safe? Is my legacy system compatible with modern cloud platforms? That’s where a hybrid environment can become a strategic solution—helping organizations maintain their servers and take advantage of the best of both worlds. Enter SoftwareOne. A leading Cloud Solution Provider (CSP) and Microsoft partner for over 30 years, they offer advisory services, migration, implementation, and support for organizations looking to modernize their work environments and move workloads to cloud-first environments in more than 90 countries. Having earned all six Solutions Partner designations and multiple specializations, SoftwareOne offers Azure migrations, Microsoft 365 integrations, and also supports over 7.6 million active users around the globe in their cloud journeys. They, in fact, worked with the Microsoft Datacenter Optimization (DCO) team and onboarded 9 partners to their motion—a collaboration that speaks to their cloud migration capabilities. Their work has led to multiple Partner of the Year Award wins, including 2024 awards for Business Transformation – Copilot for their Indonesia branch and Country Partner of the Year for Hong Kong. SoftwareOne credits much of their success to the power, agility, and customizability of Microsoft technology. Cleber Bueno, Channel Sales Director at SoftwareOne Brazil, said of the partnership, “SoftwareOne exists today because of Microsoft.” By combining Microsoft technology and their flywheel optimization approach, SoftwareOne drives modernization and adoption by underpinning implementations and migrations with a human-centric approach to change management. They center their clients’ understanding and act as advisors to help with the transition—and give their clients the tools to truly understand and manage their new solutions. Read full story here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.
