Partner Case Study: TBSC
Partner in England helps customers manage clients’ Microsoft 365 licenses Based in Basingstoke, England, The Business Software Centre (TBSC) specializes in conversion, e-commerce, and ecosystem consultancy for Software as a Service (SaaS). For more than 20 years, TBSC has provided quick, efficient, and cost-effective software asset management. TBSC’s Smarter SaaS for Microsoft 365 app, available on Microsoft AppSource, provides important data for Microsoft 365 licenses. The app monitors active and inactive users, with the option to anonymize user names and data. Data can show usage of Microsoft 365 E3 apps, such as SharePoint, OneDrive, Teams, and Outlook, and present opportunities to increase it. License optimization can be achieved through reharvesting (taking an inactive subscription and redistributing it to an active user). The app also provides visibility into licensing compliance. These measures help companies fully utilize the licenses they're paying for. “Smarter SaaS for Microsoft 365 is recommended to our partners looking to manage their clients’ Microsoft 365 licenses,” said Phil Hames, Director of TBSC. “Our product is an automated, cloud-based service that ensures an improvement on clients’ Microsoft 365 investment. This allows for an opportunity to not only manage Microsoft 365 licenses but also build loyalty with clients, since partners can showcase how their organization can be optimized with Microsoft 365 usage through accurate and actionable data.” Continue reading here **Explore all case studies or submit your own**Partner Case Study | Cloudforce
As global threats evolve and national security challenges grow more complex, defense organizations are mobilizing to deliver faster insights, adapt to emerging technologies, and maintain the highest standards of data protection. In that effort, AI is reshaping how agencies respond to crises, model future risks, and support decision-making. Deploying AI securely in high-compliance environments remains a challenge. Nonprofit organization CNA, a federally funded research and development center and analysis organization, supports the safety and security of the United States through its two main divisions: the Center for Naval Analyses and the Institute for Public Research. With more than 700 scientists, analysts, and professional staff, CNA works across classified and unclassified domains to deliver insights for agencies including the US Navy, Department of Homeland Security (DHS), FEMA, and Health and Human Services (HHS). With so much data to interpret and so much at stake, CNA sought a way to safely and securely accelerate their insights with the power of AI and large language models (LLMs). Not just any solution would work. They needed a trusted partner to help them implement models that prioritized the protection of such sensitive data. They turned to Cloudforce, a Microsoft partner with deep expertise in Microsoft Azure and a track record of enabling high-compliance environments. Cloudforce helps customers build scalable, secure solutions that meet the most stringent federal standards—making them the perfect partner to help CNA. A mission-critical need for compliant, creative AI Research and analysis at CNA spans some of the most sensitive domains in government, from maritime warfare and autonomous systems to disaster response and law enforcement. With many of the agencies they serve asking for an increasing number of reports to tackle these real-world challenges, CNA saw the potential to use emerging LLM technology to rapidly scour their vast datasets and generate insights. However, given their mandate to protect information within strict compliance frameworks, using public LLMs was out of the question. “We wanted a partner to help us to deploy an LLM that is secure and compliant so that it can handle our internal data,” said Gregor Goodman, Chief Technology Officer at CNA. “We needed to balance innovation with security to take advantage of cutting-edge tools in the analysis that we’re providing.” Microsoft referred CNA to Cloudforce, and the partnership was fast, powerful, and collaborative from the start. Together, the companies explored a plan to develop proprietary LLMs and agents that were easy for analysts to use and could securely deploy CNA’s data in creative ways. “Working with Cloudforce has been phenomenal,” said Rizwan Jan, Chief Information Officer at CNA. “I look at them as not just an extension of the CNA team. They're friends now. They're trusted .... If we have a question, they bring out the entire crew to help us.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | RSM
More than 80% of the global workforce says they lack the time or energy to do their jobs. RSM, a global audit, tax, and consulting services firm, saw this as an opportunity to redefine productivity by demonstrating what it looks like for organizations to embrace AI—first for themselves, and then for their customers. With a focus on serving mid-sized and growing companies, RSM is a Microsoft Solutions Partner certified across the full Microsoft Cloud and AI platform, delivering deep specialization and cross-industry reach. In 2026, RSM will celebrate their 100th anniversary—a milestone they’re marking with a firmwide focus on embracing generative AI at scale. As part of a $1 billion, five-year investment in AI and digital transformation, RSM is reshaping how their professionals work, learn, and collaborate. At the center of this transformation are Microsoft 365 Copilot and Modern Work, seamlessly integrated with Microsoft Cloud technologies including Azure, Microsoft Dynamics 365, Power Platform, Copilot Studio, Azure AI Foundry, Microsoft Fabric, and Dataverse. A cornerstone of this transformation is RSM’s decision to act as its own Customer Zero by embracing Copilot as both a work assistant and a catalyst for change. By building internal credibility and fluency first, the firm is learning from within and applying those lessons to help clients navigate similar shifts. That internal-first approach is more than just tactical—it reflects a broader cultural transformation that’s already underway. A century-old firm an AI-forward mindset As RSM leaned into the Customer Zero strategy, they quickly recognized that internal technical change needed to be matched by cultural change—one that empowered employees not just to use new technology, but also to explore, experiment, and adapt with confidence. “Frontiers need pioneers—and we need to encourage and empower that pioneering spirit,” said Kristin Lewis, Enterprise Marketing Lead for Microsoft at RSM. “I think that comes from the top.” Rather than deploying pilot AI tools in isolated use cases, RSM made a deliberate decision to commit to broad internal adoption of Microsoft 365 Copilot across the firm. To support this momentum, RSM developed enablement efforts––including Microsoft certifications, peer learning cohorts, and storytelling platforms––to reinforce AI fluency as part of everyday work. “There's a large cultural shift at RSM as we're creating a place where employees can feel safe learning and upskilling in the AI era,” said Lewis. "Most importantly, people are really collaborating cross functionally to level up.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Tiger Analytics
In every industry, preventing equipment downtime and maintaining operational continuity is a top priority. Preventive maintenance—making rounds, doing routine maintenance, and logging data—has long been a manual, tedious process, but with recent advances in AI, predicting and preventing failures and downtime is becoming more manageable than ever before. Tiger Analytics is a solutions integrator and Microsoft partner that implements AI-powered solutions. The organization has all three Solutions Partner designations for Azure, as well as three specializations: AI Platform on Microsoft Azure (formerly AI and Machine Learning on Microsoft Azure), Build AI Apps on Microsoft Azure, and Analytics on Microsoft Azure. They believe in using AI to transform operations for customers across industries. Their commitment to using AI to develop smart solutions empowered them to help a medical device company develop a predictive maintenance solution for their radiation therapy devices. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Siemens
The longstanding partnership between Microsoft and Siemens—a German tech conglomerate that focuses on industrial automation—helps solve a crucial challenge facing consumer packaged goods (CPG) and retail companies: fragmented processes across production. The CPG and retail industries—both essential to everyday life and major players on the global stage—experience multiple unique pain points. Consumers have rapidly shifting preferences; labeling and packaging regulations are more stringent than in past decades; and both product ingredients and waste reduction efforts must reflect sustainability goals—not to mention the complexity of global supply chains. In addition to all this, siloed teams and disconnected operations can take a serious toll, slowing down product launches, driving up compliance costs, and making it harder to keep up with market trends. Siemens' Integrated Lifecycle Management (ILM) is specifically tailored to address the complex needs of the CPG and retail industries. A single, reliable source of truth helps organizations manage industry complexity, minimize errors, and accelerate decision-making. By seamlessly connecting product development, program management, and brand management using AI and cloud innovation, Siemens' ILM helps these sectors remain agile and competitive in a fast-paced market. Cloud-powered lifecycle management tailored for CPG and retail At the core of Siemens' ILM is Siemens' Teamcenter X on Azure, a cloud-based product lifecycle management (PLM) platform. Teamcenter X securely integrates teams, processes, business systems, and critical product data. For CPG manufacturers, this accelerates innovation, shortens product development cycles, and provides the agility needed to quickly respond to changes in consumer demand and regulatory requirements. Additionally, Teamcenter X on Azure delivers powerful generative AI capabilities, including seamless integration with Microsoft Teams and its intuitive chat functionality. This significantly improves cross-team communication and collaboration, a critical advantage for any organization. Teamcenter X on Azure harnesses advanced AI to enhance productivity and innovation specifically within the demanding environment of CPG manufacturing. Powered by Microsoft Azure OpenAI Service, the application helps augment the creation, optimization, and debugging of code for factory automation software, while industrial AI makes visual quality inspection on the shop floor possible. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | National Gallery Singapore
The National Gallery Singapore is a visual arts institution overseeing the largest public collection of modern art in Singapore and Southeast Asia. Its vast collection sits inside a beautifully restored 64,000 square-meter venue that was formerly Singapore’s City Hall and Supreme Court. As a public museum, the National Gallery Singapore aims to help as many people connect, resonate, and fall in love with art. Making art more accessible through tech Technology plays an important role in this work. “It takes effort to make art accessible, engaging, and relevant. That’s where technology comes in,” shares Ryan Ho, Head of Innovation and Experience Design at the National Gallery Singapore. “Our innovation initiatives focus on helping visitors experience and connect with art in more intuitive and personal ways." To accomplish this, the Gallery works with various innovation specialists and partners—such as NCS.Partnerships like these have made it possible to tailor experiences to Singaporean visitors, incorporating local cultural references while maintaining the experience accessible to international audiences. The partnership with NCS has led to several pilot projects, mostly around ways to enhance visitor engagement with art. “It’s one thing to brainstorm ideas about how technology could enhance visitor engagement, but we value collaborative partnerships like these because they let us build, test, and refine these ideas. NCS have been great at that,” Ho adds. NCS shares the gallery’s vision. “At NCS, we harness technology to revolutionize how people connect with art and culture. As the innovation partner of National Gallery Singapore, we are enhancing the museum experience with cutting-edge solutions like GenAI and our proprietary Automated Speech Recognition (ASR) to personalize visitor experiences, making art more accessible and immersive,” said Wynthia Goh, Senior Partner, Global NEXT, NCS. The Gallery’s technology initiatives aim to bring the wealth of Southeast Asian art and social history to life for its visitors. “When someone walks into the museum today, they often feel lost or intimidated,” explains Ho. Wall texts provide limited context, and guided tours—while insightful—are constrained by schedules, language, and capacity. The National Gallery Singapore decided to build an AI-powered docent to bridge that gap. G(ai)le searches the Gallery archives and delivers information about its artworks in conversational, accessible language and humor. “One of our longstanding challenges has been translating dense, academic research into content that is digestible for the average visitor. We quickly realized that AI could do more than just retrieve information; it could act as a bridge between academic language and visitor-friendly storytelling,” Ho shares. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | SoftwareOne
By all accounts, cloud architecture is a game changer. The cloud can offer organizations more flexibility, better security, more agile environments, and the ability to work with AI workloads. But companies with on-premises estates are often reticent to make the switch with so many unknowns. How much will it cost? Can I guarantee my data will stay safe? Is my legacy system compatible with modern cloud platforms? That’s where a hybrid environment can become a strategic solution—helping organizations maintain their servers and take advantage of the best of both worlds. Enter SoftwareOne. A leading Cloud Solution Provider (CSP) and Microsoft partner for over 30 years, they offer advisory services, migration, implementation, and support for organizations looking to modernize their work environments and move workloads to cloud-first environments in more than 90 countries. Having earned all six Solutions Partner designations and multiple specializations, SoftwareOne offers Azure migrations, Microsoft 365 integrations, and also supports over 7.6 million active users around the globe in their cloud journeys. They, in fact, worked with the Microsoft Datacenter Optimization (DCO) team and onboarded 9 partners to their motion—a collaboration that speaks to their cloud migration capabilities. Their work has led to multiple Partner of the Year Award wins, including 2024 awards for Business Transformation – Copilot for their Indonesia branch and Country Partner of the Year for Hong Kong. SoftwareOne credits much of their success to the power, agility, and customizability of Microsoft technology. Cleber Bueno, Channel Sales Director at SoftwareOne Brazil, said of the partnership, “SoftwareOne exists today because of Microsoft.” By combining Microsoft technology and their flywheel optimization approach, SoftwareOne drives modernization and adoption by underpinning implementations and migrations with a human-centric approach to change management. They center their clients’ understanding and act as advisors to help with the transition—and give their clients the tools to truly understand and manage their new solutions. Read full story here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.Partner Case study | ServiceNow
Microsoft and ServiceNow continue to strengthen a strategic partnership intended to enhance the integration and optimization of the companies' products, platforms, and cloud capabilities. After investing in multiple digital initiatives over the years that have resulted in a more streamlined flow of work for joint customers, Microsoft has officially moved their internal ServiceNow instances from ServiceNow's proprietary cloud to Microsoft Azure. Microsoft leveraged ServiceNow's expertise in digital workflows to not only facilitate the migration but also create a blueprint that other enterprises can follow to enhance operational efficiencies, drive productivity, and optimize cloud spend. Moving to the public cloud was key to accelerating innovation The Microsoft mission is to help organizations achieve more by delivering innovative platforms and productivity services for the mobile-first, cloud-first world. To achieve this objective, the Fortune 50 technology giant is constantly looking for new ways to innovate. That's why Microsoft pursued the opportunity to combine their trusted cloud, inclusive of their advanced data and AI capabilities, with ServiceNow's expertise in digital workflows. "As we continue our transformative journey together, ServiceNow and Microsoft have deepened our partnership to create a new era of innovation and collaboration across industries," said Paul Fipps, President of Global Industries and Strategic Growth at ServiceNow. "Together, we're empowering organizations to bring intelligence to every corner of the enterprise and drive business transformation at scale." Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts.Calling all CSP Partners!!!
Are you a Microsoft Cloud Services Provider (CSP) innovating and driving meaningful outcomes for small and mid-size customers with Microsoft technology? We want to celebrate you! Whether you're migrating customers to Microsoft Azure or delivering security solutions, we want to tell your story. If your story is selected, we will work with you on publishing and promoting a no-cost case study. Share your story today. Why Share Your Success? Recognition: Your organization will be acknowledged for its innovative solutions and commitment to customer success. Inspiration: Your story can motivate and guide other partners facing similar challenges. Visibility: Featured stories may be showcased on Microsoft's platforms, reaching a global audience. How to Participate To submit your success story, ensure that: Your organization is active in the Microsoft AI Cloud Partner Program. If you provide services, you have a current business profile in Partner Center. If you offer software solutions, your solution is transactional on the Microsoft commercial marketplace. You'll need to provide detailed information about how your solution addressed specific customer challenges, the role of Microsoft AI technology in your success, and any demos or videos showcasing your solution. Additionally, ensure that your featured customer agrees to be included in the story. For more details and to submit your story, visit the Partner Success Story Nomination page. Celebrate your achievements and inspire the broader community by sharing how you're driving meaningful outcomes for customers with Microsoft AI technology. We look forward to documenting your success! Explore all case studies here or submit your own! Subscribe to case studies tag to follow all case study posts.Partner Case Study: Vertigon Consulting case study
Effective financial reporting can be as laborious for a company as it is crucial. Traditional methods of manually tracking and reporting on the financial health of a business—involving potentially hundreds of thousands or millions of data points—in order to make strategic decisions on its future can be tedious and inefficient. New Jersey-based Vertigon Consulting recognized this frustration with manual or semi-automated financial reporting and invested in a future where data analytics could be leveraged for reliable, scalable, and repeatable business insights. Their flagship SaaS solution, Cloud BI, benefits Vertigon’s customers by automating the tiresome accumulation of information and making more time for higher-level functions like analysis and decision making. Vertigon selected Microsoft Azure as the IaaS (upon which they built Cloud BI) leveraging Microsoft’s vast capability not only for its best of breed infrastructure offering but also the significant database, tools, and development capability. Vertigon was one of Microsoft’s first customers in the cloud with subscriptions dating back to 2013. Soon after, Vertigon transitioned from SharePoint integrated BI to Microsoft’s Power tools: Power BI, Power Query, and Power Automate, as well as the suite of O365 applications. The success of Cloud BI has led to its implementation in hundreds of companies nationwide. Continue reading here **Explore all case studies or submit your own**
