Partner Case Study | Impartner
AvePoint’s partner ecosystem drives growth through innovation AvePoint serves over 25,000 customers worldwide with innovative software-as-a-service (SaaS) solutions that modernize the digital workplace across Microsoft 365, SharePoint, and other collaborative environments. AvePoint specializes in solutions to prepare, secure and optimize critical data, all supported by a robust global channel partner program with over 5,000 managed service providers, value-added resellers, and systems integrators. When SharePoint debuted in 2001, AvePoint was one of the first companies to partner with Microsoft. Today, AvePoint offers an all-in-one approach for robust, secure data governance and data management for customers’ Microsoft technology investments. AvePoint caters to businesses across the technology industry, healthcare, finance, professional services, government, and education sectors by providing tools to manage and protect their critical data in cloud environments. While preparing to go public, AvePoint faced challenges in managing its diverse and expanding partner ecosystem. These challenges included standardizing partner agreements, centralizing deal registration, providing multilingual training, and improving asset management efficiency. Additionally, AvePoint wanted a solution that integrated seamlessly with an existing customer relationship management (CRM) solution built on Microsoft Dynamics 365 and to enhance partner engagement and visibility. AvePoint relies on Microsoft Dynamics 365 as its core business platform and system of record. The platform provides a single source of truth for accounts, opportunities, and service interactions, helping sales teams streamline pipeline management and customer service teams respond faster through case tracking and knowledge management. By consolidating reporting and analytics in Dynamics 365, AvePoint equips leadership with real-time visibility into business performance, enabling executives to align partner and customer strategies with broader growth objectives. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | HELLENiQ ENERGY
HELLENiQ ENERGY operates across the entire energy value chain with a strategy centered on low-carbon solutions. For more than five decades, it has powered progress and innovation in Greece and Southeast Europe, investing in technologies such as photovoltaics, wind parks, CO2 capture, and green hydrogen, while continually embracing new technologies to shape a more sustainable future. Sparking AI interest through experimentation HELLENiQ ENERGY’s commitment to innovation was fueled with the advent of generative Artificial Intelligence. “We are very interested in what AI has to offer and signed up for early access to Microsoft 365 Copilot as soon as it became available,” recalls George Konstantelos, Group Digital Transformation Director at HELLENiQ ENERGY. In the beginning, the company explored the technology limits, cultural impact, and business value potential via experimental pilots. “We started with a smaller audience” adds Konstantelos. “Our early findings defined our adoption strategy and shaped our next steps” This early experimentation helped HELLENiQ ENERGY unlock the full potential of Copilot. The solution evolved daily with new features, composite scenarios and role-based guidance as the community got more familiar with the tool’s capabilities. “While most digital tools are purpose-built, Microsoft 365 Copilot is a flexible toolbox: it’s up to the user what they do with it,” shares Konstantelos. Yet, that flexibility posed a challenge: scaling everyday AI across the organization. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Cloudforce
Few fields have as much promise to benefit from AI-powered workloads as medical and life sciences. The potential rewards are massive: faster research, better patient outcomes, and more personalized care. At the same time, few fields face as much pressure to use AI responsibly. Sensitive data, strict compliance requirements, and high operational complexity mean that even the most innovative life sciences organizations and research institutions must move carefully. Longtime Microsoft partner Cloudforce knows how to help institutions navigate that risk-reward challenge. Starting out 13 years ago as a systems integrator with specialties in Microsoft Azure and Microsoft 365, Cloudforce works exclusively in the Microsoft ecosystem. Their expertise spans Microsoft solutions like Azure AI and Azure AI Foundry, empowering them to develop AI agents and deploy generative AI that’s fast, compliant, easy to use, and cost effective. This expertise has made Cloudforce an especially valuable partner in settings where data privacy and precision are paramount, such as biomedical research. Their experience building secure AI agents offers great potential to accelerate new discoveries, and the accessibility of those agents makes them powerful in the hands of almost any user, with low or even no code required. Their Azure-native flagship AI solution, nebulaONE, has already been adopted by more than 40 new university Azure OpenAI customers. Some of these contacts were established through Cloudforce’s prolific cosponsorship of Microsoft hackathons—including a recent partnership with a major academic clinical research organization. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Persistent
In asset-heavy industries like manufacturing, maintenance, and on-site equipment inspection, fragmented data is a common issue. As employees across different functions feed data into multiple systems, the challenges can multiply. Disparate systems, inconsistent data formats, and siloed business units make it difficult for leaders to see the full picture, potentially leading to inefficient decisions and missed opportunities for revenue growth. This is the kind of challenge Persistent Systems was made for. As a global Microsoft Solutions Partner across every solution area and a Tier 1 Cloud Solution Provider (CSP) partner, Persistent uses their deep expertise in data modernization and engineering to break down silos, unify disparate systems, and deliver the kind of real-time insights that drive operational innovation and optimization. For one of Persistent’s customers—a market leader in industrial tank design, manufacturing, and inspection—that unified data architecture brought together multiple major business verticals. As an organization, they provide their clients with a better way to store their products; in turn, Persistent helped them discover a better way to store and unleash the power of their data. Better data storage for the energy storers With nearly 50 years in the industry and a presence around the world, the customer’s operations span manufacturing, inspection, and maintenance, and they offer a suite of products and services ranging from chemical, energy, and water tank storage to fabrication and repair. In other words, they collect a trove of data. Over the customer’s long history, though, different team members and segments of the enterprise began inputting data into different formats, models, and reporting tools. While the customer was already a Microsoft shop––relying on solutions like Microsoft Dynamics 365, Excel, and SharePoint––the siloed departments and disparate systems resulted in a patchwork of information scattered across the organization, residing in places like Microsoft Azure and Salesforce. Because of this, the team’s data pipelines were often disconnected or ran into bottlenecks that prevented team members from innovating efficiently. Leaders strove to find a way to gain a unified view of operations and use their data more effectively to, for instance, anticipate maintenance needs or respond quickly to new opportunities. And they had a concrete, ambitious goal of recovering the 10–15% of total revenue they suspected was being lost. Continue reading here Join our Fabric discussion board to stay up to date on announcements! Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new posts!Partner Case Study | Silverfort
Multifactor authentication (MFA) has become a standard part of our daily lives—but numerous enterprise environments still depend on critical infrastructure that predates today’s security standards. As a result, older organizations often operate in a hybrid mode, relying on a mix of on-premises legacy solutions and newer cloud-based ones. This makes comprehensive identity security a challenge. That’s where Silverfort comes in. Founded in 2016 as part of the Microsoft for Startups Founders Hub, Silverfort is now a managed partner whose business runs almost completely on the Microsoft Cloud. Silverfort’s patented Runtime Access Protection (RAP) technology natively integrates with Microsoft Active Directory—extending MFA and modern identity protections to systems that have traditionally been left behind and enabling customers to meet modern cybersecurity requirements. Once integrated with Active Directory, RAP forwards a user's access request to Silverfort for analysis and triggers inline security controls if needed. “You need a tool that’s able to look at everything all at once and connect all the dots to make smart decisions,” explained Jonathan Nativ, Silverfort’s Senior Director of Strategic Alliances. “With our platform, you’re able to see everything that’s taking place from an identity perspective.” Organizations often come to Silverfort in need of this expanded visibility—and sometimes they need it fast. Closing gaps in identity protection A large national supermarket chain approached Silverfort in late December 2022 looking to upgrade their identity security before the end of the year in order to meet cyber insurance requirements. Relying on a small security team to hit a deadline that was just days away, the retailer had already begun modernizing its identity infrastructure using Microsoft Entra ID and conditional access policies—but significant gaps remained. Dozens of legacy systems still lacked MFA enforcement. These critical systems were integral to daily operations but couldn’t be protected using standard MFA tools, leaving them vulnerable to cyber threats. Compounding the complexity was the company’s limited visibility into a vast ecosystem of nonhuman identities, or service accounts, that had silently accumulated over years of growth. Without insight into these accounts, the risk of unnoticed brute-force attacks and unauthorized access loomed large, threatening compliance and operational continuity. “They thought maybe they had a couple hundred service accounts,” said Kara Kriegshauser, Enterprise Customer Success Manager at Silverfort. “They had thousands.” A looming deadline. A security team responsible for managing a sprawling environment while juggling multiple competing priorities. The company faced mounting pressure to address their security gaps quickly, and they needed help. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Covenant
With a suite of Microsoft technology and an agile approach, Covenant helped the Illinois Mine Subsidence Insurance Fund (IMSIF) connect their data, modernize their operations, and future-proof their mission. On a quiet street in Illinois, a homeowner discovers a troubling sight: a crack snaking across their driveway. Little do they know that old coal mine tunnels deep underground have subtly shifted, leaving their property susceptible to damage from mine subsidence. For decades, the Illinois Mine Subsidence Insurance Fund (IMSIF) has been helping homeowners and businesses manage this risk by making sure they have access to financial resources when the ground literally shifts beneath their feet. While IMSIF has been the steady support for property owners since 1979, they were facing their own challenge: legacy technology that made every claim, survey, and payment more complicated than it had to be. That's why they reached out to Covenant Technology Partners, a Microsoft Cloud Solution Provider (CSP) partner, who joined forces with IMSIF to reimagine and strengthen their foundation of support. A custom legacy system and siloed data IMSIF’s mission is as unique as it is essential. Created by state statute, the Fund helps assure financial resources are available to Illinois property owners at risk of mine subsidence, including through providing reinsurance to insurance companies, conducting investigations, supporting research, and educating the public. “They’re protecting homeowners who never would have thought they would be exposed to this extra risk of a house settling or even an outbuilding sinking because of a shaft shifting or collapsing,” said Lynn Glatt, Microsoft Dynamics ERP Solution Architect at Covenant. But manual data entry, duplicate records, and a patchwork of non-integrated processes made IMSIF’s day-to-day work a lot harder—and limited their potential impact. Claims, payments, reimbursements, and surveying were all managed in parallel, often requiring the same information to be entered into multiple systems. Worse still, the developer who built and maintained the original system had retired—leaving IMSIF with a looming knowledge gap and growing risk. “They were doing [all of this] in a homemade, crafted solution that kept one developer busy for almost 20 years,” Glatt said. “And when that person retired, they didn't have anybody who understood how it all linked together to that legacy system.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Intcomex
Many conferences leave attendees feeling overwhelmed as they juggle paper agendas, instantly forget names, and struggle to recall what exactly happened in meetings. Important conversations often get lost in the shuffle, letting opportunities slip through the cracks. Intcomex, an organization with operations across Latin America and the Caribbean, wanted to change all of that. Known for supporting a broad ecosystem of partners and customers across sectors, from cloud services to physical infrastructure, the company has earned a reputation for weaving data and intelligence into every layer of its operations. In partnership with Microsoft and Inovait––a specialized AI and Cloud Solution Provider–– Intcomex set out to bring that same intelligence to their flagship customer event. Instead of the standard event experience, Intcomex envisioned one where AI-driven, real-time insights empowered attendees to make the most of every session, meeting, and interaction. Reinventing the event experience “Most people leave events with just a bag of papers and no real recollection of what they did,” said Camilo Ballen, Cloud Sales Director for Latin America at Intcomex. For Intcomex, that fragmentation was creating pain points across the board. Attendees missed opportunities for valuable conversations simply because they didn’t know what was happening at any given time—or how to prioritize their attention. Booth staff, on the other hand, often had only a name and a badge to go on when greeting someone, without any background information that could help them convert or close a deal. Even with pre-event registration and digital agendas, there was no unified view of who had engaged with what, when or what content was sparking genuine interest. For a company that is known for being deeply data-driven, this lack of continuity between the digital and physical experience at their own events felt like a major miss. Intcomex wanted more than passive tracking or post-event reports, however. They envisioned a way to dynamically guide attendees in real time, enrich their conversations with intelligent context, and provide business insights that carried well beyond the final keynote. The goal wasn’t just to create a better event. It was to have a smarter, more connected experience that served both the customer and the business. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Siemens
The longstanding partnership between Microsoft and Siemens—a German tech conglomerate that focuses on industrial automation—helps solve a crucial challenge facing consumer packaged goods (CPG) and retail companies: fragmented processes across production. The CPG and retail industries—both essential to everyday life and major players on the global stage—experience multiple unique pain points. Consumers have rapidly shifting preferences; labeling and packaging regulations are more stringent than in past decades; and both product ingredients and waste reduction efforts must reflect sustainability goals—not to mention the complexity of global supply chains. In addition to all this, siloed teams and disconnected operations can take a serious toll, slowing down product launches, driving up compliance costs, and making it harder to keep up with market trends. Siemens' Integrated Lifecycle Management (ILM) is specifically tailored to address the complex needs of the CPG and retail industries. A single, reliable source of truth helps organizations manage industry complexity, minimize errors, and accelerate decision-making. By seamlessly connecting product development, program management, and brand management using AI and cloud innovation, Siemens' ILM helps these sectors remain agile and competitive in a fast-paced market. Cloud-powered lifecycle management tailored for CPG and retail At the core of Siemens' ILM is Siemens' Teamcenter X on Azure, a cloud-based product lifecycle management (PLM) platform. Teamcenter X securely integrates teams, processes, business systems, and critical product data. For CPG manufacturers, this accelerates innovation, shortens product development cycles, and provides the agility needed to quickly respond to changes in consumer demand and regulatory requirements. Additionally, Teamcenter X on Azure delivers powerful generative AI capabilities, including seamless integration with Microsoft Teams and its intuitive chat functionality. This significantly improves cross-team communication and collaboration, a critical advantage for any organization. Teamcenter X on Azure harnesses advanced AI to enhance productivity and innovation specifically within the demanding environment of CPG manufacturing. Powered by Microsoft Azure OpenAI Service, the application helps augment the creation, optimization, and debugging of code for factory automation software, while industrial AI makes visual quality inspection on the shop floor possible. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | 3Cloud
In today’s information-driven economy, success often hinges on an organization's ability to break down silos, integrate systems, and transform raw data into real-time insight that can drive smarter decisions. And with their extensive Microsoft Azure experience, that’s exactly what Microsoft partner 3Cloud helps organizations do. A multi-time Partner of the Year Award winner, including both the Data & AI and Healthcare & Life Sciences categories in 2024, 3Cloud has been building on Azure since 2016. Fully dedicated to Azure, the team was founded by former Microsoft colleagues and has helped more than 1,600 clients with their Azure engagements. This impressive track record made 3Cloud a natural choice when Members 1st Federal Credit Union decided they wanted to harness their data infrastructure to deliver more personalized, convenient experiences to their members. Banking on better data to drive insights Headquartered in Enola, Pennsylvania, Members 1st has always put technological innovation at the heart of its business. In an industry where data is key to providing members with value-added services, Members 1st has a rich history of innovation, having built its own online banking platform 16 years ago. With 600,000 members across nearly 60 branches––and growing––the credit union recognized that a modernized data infrastructure would support its strategic objectives and enhance the customer experience. However, the credit union’s legacy IT infrastructure, comprising on-premises SQL servers and multiple software services, made it difficult for the business to aggregate and analyze data for strategic initiatives and customized member support. They had migrated some of their infrastructure to the cloud, and then they decided to accelerate their cloud adoption and create an internal data lake. Members 1st looked for a vendor with deep cloud expertise to work alongside them throughout this digital transformation. A longtime Microsoft shop, the credit union found 3Cloud. “We wanted a vendor that would work alongside us in a collaborative, agile way,” said Anita McAllister, Vice President of Data and Analytics at Members 1st. “3Cloud became an extension of our own team, and we were able to learn from their technical expertise.” Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories!Partner Case Study | Adastra
Rapid expansion introduces new layers of complexity for any business, especially when high customer standards remain a top priority. Between 2022 and 2024, Heritage Grocers Group did just that thanks to several strategic acquisitions. Operating in six states and specializing in catering to Hispanic communities under banners such as Los Altos Ranch Market, Cardenas Markets, El Rancho Supermercado, and Tony’s Fresh Market, the company found itself growing fast. With this growth, however, came the need for a scalable, robust way to manage and analyze vast amounts of data—one that could account for the unique purchasing preferences of diverse communities and geographic locations while maintaining high data consistency and availability. Enter Adastra, a data analytics and IT consulting company and Microsoft partner with a proven track record in analytics, business intelligence, AI, and process automation. With specializations across Data & AI, Infrastructure, and Digital & App Innovation and a 2024 Partner of the Year Award for Data & AI (Americas), Adastra was uniquely positioned to help Heritage Grocers Group overcome their data challenges. Together, they embarked on a journey to transform how the group collects, organizes, and analyzes data, leveraging cutting-edge technologies like Microsoft Fabric and Azure OpenAI Service. Maintaining high standards of quality while expanding operations To maintain high quality standards and customer satisfaction across various geographic locations and customer segments throughout the acquisition process, Heritage Grocers Group recognized the need to better understand their customer data. With each newly acquired banner came large swaths of point-of-sale (POS) data from various enterprise resource planning (ERP) systems across their portfolio—and, with each banner catering to slightly different clientele and running its own reports with no standardized models or definitions, Heritage Grocers Group recognized the need for a solution that could gather, organize, and analyze vast amounts of POS data across a wide portfolio and ultimately unify their data estate and ability to generate predictive analytics. Prabash Coswatte, Chief Operating Officer of Heritage Grocers Group, said, “Understanding the unique purchasing preferences of the Texas customer compared to those of Tony’s in Chicago is crucial. The quicker we grasp this, the better we can cater to each community’s needs.” After being introduced at an event co-hosted by Microsoft, Heritage engaged Adastra to develop a scalable solution that would effectively organize large amounts of data with high availability and consistent, high-fidelity results that could process years of historical data and scale and flex with any future changes. Adding to the complexity was the timeline—Heritage recognized that while a regular engagement of this size could take a year to 18 months, they needed to get it done in six months—and the sheer volume of data, which was in the terabytes. Continue reading here Explore all case studies or submit your own Subscribe to case studies tag to follow all new case study posts. Don't forget to follow this blog to receive email notifications of new stories! Join us at the next FabCon Community Conference, register today!
