Recent Discussions
Not all redeemed classes were included under the “Courseware Completions” criteria in MPN center
Hello Team, When comparing the data extracted from the MPN portal under the “Courseware Completions” criteria with the data available in the Microsoft Organizational Skilling Portal - Home, we noticed that several redeemed classes are not included. As a result, our Courseware Completions score appears to be incomplete, which may affect our renewal status. Examples of missing class IDs include: M3MGZ9 (SC-300), 54N235 (AZ-104), and others. In total, more than 15 classes are not reflected in our Courseware Completions score. I can share the two source files used for the comparison if they would help with the investigation. Could you please review this issue and advise on the next steps? Many thanks,
Employment Verification passed on one account but rejected on another
We have two Partner Center accounts for the same legal entity. On the first account, Employment Verification passed. On the second account, created for the same company with the same contact person, Employment Verification has now been rejected. Nothing differs between the two in terms of the person or the company. Same individual, same company domain email address, same legal entity, same registry documents. The bigger problem is that I cannot respond to the rejection. The step shows as Pending Partner Action, but the Resolve panel presents no document type selector, no upload field and no other control. It only repeats the confirmation message from an earlier business document submission. So the portal is waiting on an action it gives me no way to perform. The estimated completion date has slipped three times. Has anyone seen Employment Verification decided differently for the same person across two accounts? And is there a known reason the Resolve panel would come up empty when a step is marked Pending Partner Action?Delay in Marketplace Revenue Being Reported in Revenue Report
We're having an issue where we're missing a large chunk of our July 2026 revenue being reported in our https://partner.microsoft.com/en-us/dashboard/insights/commercial-marketplace/analytics/revenue. We usually see a small delay of up to a few days for the previous month's revenue to show up, but it's been over 2 weeks now and we're still missing a large portion of our expected Revenue. We've confirmed in our service that we sent the correct meters and we haven't churned a large chunk of our customer base. Is there a place we can go or API we can call to pull more up to date information? Or is there a known delay in August that is causing a longer-than-usual delay?
Employment verification rejected and unable to create support ticket due to Workspace error
Hello Microsoft Team, My account's employment verification was rejected (Verification Status: Rejected). When I try to submit a support ticket in Partner Center to resolve this, the Workspace dropdown shows "No results found", which completely locks me out from creating a support request. I am stuck in a loop. Could a moderator please help escalate this case to the Vetting and Verification team, or advise how I can submit my documents? Here are my account details: - Company Name: 长沙天籁奇迹网络科技有限公司 - Seller ID: 95445230 - Email: email address removed for privacy reasons Thank you for your assistance!
SAP Benefits for Partner with Specialization
SAP on Azure helps customers modernize their SAP landscape with a secure, scalable cloud platform while unlocking AI, analytics, and productivity capabilities from Microsoft. It creates opportunities for partners to deliver migration, modernization, data, and AI services that drive business value for customers. Business Benefits Faster SAP migrations to the cloud using Azure's infrastructure and SAP-certified services. Reduced infrastructure costs through scalable cloud resources and pay-as-you-go consumption. Access to Microsoft and SAP joint go-to-market opportunities, which can help partners expand customer reach. Ability to build solutions that combine SAP business data with Microsoft AI, analytics, and productivity tools. AI & Innovation Benefits Extend SAP environments with Microsoft Copilot and Azure AI capabilities. Use Azure services for advanced analytics, machine learning, and data integration. Connect SAP data with Microsoft Fabric, Power BI, and Microsoft 365 to generate business insights. Reliability & Security Enterprise-grade security, compliance, and identity management through Microsoft Azure. High availability and disaster recovery options for mission-critical SAP workloads. Global Azure regions supporting multinational customers. Partner Benefits New consulting, migration, managed services, and AI transformation opportunities. Ability to create differentiated offerings around: RISE with SAP on Azure SAP S/4HANA migrations SAP Business Technology Platform (BTP) Data & AI solutions leveraging SAP and Microsoft technologies Access to Microsoft partner programs, co-sell motions, and marketplace opportunities (where applicable). We invite you to share any comments, feedback, or suggestions regarding additional partner benefits you would like to see included.
Stuck Developer Email Verification / Missing Resend Button
I posted earlier today but it has disappeared so let me try again. I have create a support ticket already but have not seen any action on this (Ticket ID: 2608070010001935). I am having an issue with Developer verification. I completed Partner verification on Aug 3, 2026. The Developer verification was progressing at the same time with same status. But when the partner verification completed, Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Please help resolve this issue ASAP. I've been going through this process for 3 weeks now.Accelerate your AI go-to-market strategy with Microsoft Marketplace
AI innovation is moving faster than ever but building a successful AI solution requires more than choosing the right model. From development and deployment to discovery, customer adoption, and monetization, every decision plays a role in bringing AI-powered solutions to market. In this insightful article, Microsoft Marketplace experts explore how software companies can accelerate AI development by leveraging the Microsoft ecosystem, including Azure AI Foundry, Microsoft Copilot, and Microsoft Marketplace. Learn how to evaluate models, choose the right Marketplace offer type, improve solution discoverability through Intelligent Discovery, and build customer trust through secure-by-design practices. Whether you're enhancing an existing application with AI or developing a new AI-native solution, this article provides practical guidance for connecting innovation with commercial success helping you learn how Microsoft Marketplace can help transform your AI innovation into scalable business growth. Read the full article An overview of accelerating AI development with Microsoft MarketplaceStop searching for training. Start building skills faster.
Your next learning opportunity could be one question away. The Microsoft Partner Skilling Hub AI Agent is now available in the Microsoft Partner Skilling Hub. Designed to make skilling more personalized and efficient, the agent provides tailored recommendations, answers skilling-related questions, and creates technical skilling plans aligned to your role and goals. Instead of navigating multiple learning destinations, tell the agent what you want to achieve. It can surface relevant content from the Partner Skilling Hub, LevelUp, and Microsoft Learn and build a learning path tailored to your needs. To access the agent, open the Microsoft Partner Skilling Hub and select the AI Agent icon in the lower-right corner of the homepage. No separate installation or application is required. Check out the demo video for more information. Already tried it? Share how you're using the AI Agent and which recommendations have been most valuable for your team's skilling journey. Build your plan now in the Skilling Hub.Blocked by Runs on Trust — Ref 715-123160, no workspace created
Enrollment blocked with: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." Reference number: 715-123160 Transaction ID: 9bf03e8b-5d2a-4ce3-a00e-325c84188bb3 Correlation ID: eaf15fab-ace6-43d2-a2cc-d40c00106c23 No Partner Center workspace was created, so I can't raise a standard support ticket. Requesting escalation to the Vetting/Trust & Safety team for manual review.Stuck Developer Email Verification / Missing Resend Button – Support Ticket 2608070010001935
Ticket ID: 2608070010001935 Issue: Completed Partner verification on Aug 3, 2026. Developer verification reset to "Email Verification in progress". No verification email was received, and the UI lacks a "Resend verification email" button. Contact Email: email address removed for privacy reasons Please look into this issues as soon as possible. I have been stuck in the verification stage for the last 3 weeks and this is causing delay to the launch of my product. Much appreciated.Request for Hard-Copy Verification of Microsoft Certificates in Vietnam
Dear Microsoft Certification Support Team, I am writing to request assistance with the verification of my Microsoft certificates earned through Microsoft Learn and administered by Pearson VUE. My local government in Vietnam does not accept the online version of these certificates and requires hard-copy documentation issued by an authorized organization in Vietnam. Unfortunately, Pearson VUE has informed me they cannot provide this support. I would like to know: How I can obtain government-recognized hard-copy certificates for my existing Microsoft credentials. Whether Microsoft Vietnam or an authorized partner can issue such documentation without requiring me to re-enroll as a student. I appreciate your guidance on the next steps to ensure my certificates are properly recognized. Thank you for your support. Note: I have my personal account, not business so the link https://aka.ms/Credentials-Support not workingICYMI: Microsoft 365 Copilot Cowork - Partner Launch Kit🚀
Microsoft 365 Copilot Cowork is now generally available, helping organizations move from AI experimentation to real-world impact. It can plan and complete complex, multi-step work across Microsoft 365, helping teams spend less time on administrative tasks and more time advancing their mission. For nonprofit partners, this is an opportunity to help your customers identify high-value use cases, support responsible AI adoption, and accelerate value with Copilot-powered experiences. 📘 Download the Partner Launch Kit to learn more and access deployment resources. Have you started discussing Copilot Cowork with your nonprofit customers? We'd love to hear what use cases you're seeing. 🚀Partner - Hardware Program Enrollment Issue
I have seen many posts about partners struggling with Enrollment to the Hardware program. Partner BahadirAlp posted a work around that worked for them this week. I thought it was worth reposting in case it helps someone else. "I found the root cause and worked around it. In the Hardware enrollment form, using the company lookup auto-fills and locks several fields. For our entity the State/province field came back empty from that lookup but is marked required and is also locked, so it can never be filled and "Accept and continue" stays permanently disabled. Choosing "enter company details manually" instead keeps the fields editable and the enrollment completes normally. I have seen at least one other report with the same symptom." That being said, I am not part of support and cannot verify this work around works correctly, but if someone has success with it post a comment below! Good luck all.🤩 You can read full post here: Business Verification past the review window — no result, no new document requested | Microsoft Community Hub Thank you BahadirAlp for sharing your thoughts! - jillDeveloper Employment Verification stuck at Rejected / Pending Partner Action
Hello moderators, Our Developer program verification has been stuck at Employment Verification since well before the estimated completion date of 27 June 2026, showing "Rejected / Pending Partner Action". The Partner track on the same legal profile is fully Authorized, so this appears specific to the Developer vetting flow. We are a registered Norwegian company with matching public registry records, and our primary contact email is on the same domain as our Entra tenant. Public WHOIS for lingtechapps.com lists Registrant Organization: LINGTECHAPPS AS and Registrant Country: NO, matching our legal business profile. However, the registrant email and postal address are replaced by our registrar's privacy-protection service. If the automated check compares our primary contact email against the registrant contact, it would fail on that redacted field even though the organisation name matches correctly. We can supply a registrar-issued ownership certificate from Domeneshop AS showing the full registrant details, and a Brønnøysund Register Centre company certificate, on request. We cannot resolve this ourselves. Three separate routes are blocked: 1. Clicking Resolve on the Verification Summary page opens a panel containing only the "Document submitted successfully" banner and a greyed-out Submit button. No document type selector or upload field is rendered. The Action Center notification for our Seller ID instructs us to upload the required document in the Account Verification pane — which is precisely the control that does not render. 2. Creating a support request in Partner Center fails: after selecting Account verification > Employment verification and signing in, /dashboard/v2/support/servicerequests/create redirects to the Service health page instead of a request form. 3. The Microsoft 365 admin center Support Assistant loops without producing a ticket, returning unrelated articles instead of a contact option. We have also received no email requesting further information at our primary contact address, junk folder included. Could a Community Manager please escalate this to the Partner Vetting team? Specifically, we would like to know which document type and which data mismatch the Employment step is waiting on, and either to have the Resolve panel repaired for our Seller ID or to submit documentation through another channel. Happy to share Seller ID, tenant ID and screenshots by DM rather than posting them publicly. Thank you.
Requesting escalation to Vetting team — MAICPP Legal Info/Identifiers blank, no MPN ID
Hi, I'm requesting an escalation to the Partner Trust & Safety / Vetting team for a Microsoft AI Cloud Partner Program (MAICPP) enrollment that appears stuck in an unreachable state. Purpose: obtaining a Partner ID (MPN ID) to complete publisher verification for an Entra app registration. What's happening: I signed up for MAICPP as an Independent Software Vendor (ISV) and received confirmation the account was ready. Since then, Account settings, Legal Info page is completely blank, with no fields, no status, no Fix Now button, and no Get support link. Account settings, Identifiers page is also completely blank, with no Partner ID shown anywhere. Account settings, Agreements shows nothing accepted. I also cannot open a support ticket through the normal Contact Support flow, since the Workspace field returns "No results found" and won't accept typed input, tested in both a normal browser session and a fresh incognito window. What I've already ruled out: I verified a custom domain on our Entra tenant and confirmed it shows "Verified." I confirmed the admin user has the Global Administrator role. I confirmed Usage location, First name, Last name, and Display name are all filled in on the Entra user. I also confirmed there is no general Azure or Partner Center outage, since Service health shows all services as "Good." Since there is no visible verification or vetting status anywhere in my account, and the self-service support ticket path is non-functional, I have no way to know whether this is a rejected vetting status, a stuck enrollment, or something else, and no way to self-resolve it. Could a Community Manager please escalate this for manual review? Happy to provide any additional details, tenant ID, or screenshots via DM. Thank you for your time.
Guidance on licensing requirements for using managed environments
Is it sufficient to have a per-app premium licence assigned when using a managed environment or is a per-user premium licence required? I have read this guidance from https://learn.microsoft.com/en-us/power-platform/admin/managed-environment-licensing "Every user running an app in a managed environment must have one of the following licenses: a Power Apps Premium, a Power Automate Premium license, or a Dynamics 365 Enterprise license that gives premium Power Apps usage rights *. If you use capacity-based licenses, a managed environment must have Power Apps per app plans such as app passes allocated to it. Use of Power Apps capabilities included with Dynamics 365 Pro licenses must be only within the context of the licensed Dynamics 365 application." Does the line that I have highlighted in red mean that you can in fact use per-app licences? or is this referring to something else? Thanks RosieFY27 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: decks and recordings of previous calls are kept on the Learning Resources site for 12 months in our Community Call collection. Files from the most recent Community Call take 1-2 weeks to land in the collection. New this fiscal: to be better prepared to present the information you want to hear, we've created a question intake form that we'll use to help plan the calls. Drop a question or some feedback and we'll take the information into account. https://aka.ms/TSPCallQuestionsSee how Copilot in 30 helps partners turn AI interest into adoption
Microsoft is making it easier than ever for CSP partners to accelerate SMB AI adoption. The new Copilot in 30 program combines a 25-user, 30-day Microsoft 365 Copilot Business trial with partner-ready resources, adoption guidance, and conversion support to help customers move from AI curiosity to measurable business value. Backed by significant FY27 investments, updated SMB offers, incentives, skilling, and go-to-market resources, this initiative provides a repeatable framework for driving Microsoft Copilot adoption and long-term customer success. Learn how to identify high-potential opportunities, guide customer evaluations, and convert trials into lasting deployments. 👉 Read the full article: https://partner.microsoft.com/en-US/blog/article/Copilot-activation-for-Fy27Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures
Subject: URGENT ESCALATION: Hardware Program Enrollment Deadlocked / Corrupted Tenant State & Severe Support Failures To the Partner Center Operations and Escalation Team: I am an independent developer urgently needing access to the Hardware Developer Program to sign custom software and hardware drivers. My organization is currently trapped in a backend account deactivation loop caused by a UI/database bug during enrollment, and standard support channels have completely failed to assist me. Telemetry / Error Tracing (Restricted Access Error): CorrelationID: 0f815788-6179-43b6-a42f-82bad4469539. Correlation Vector: I80WgZGiXUqKzadn.4. Date: 06 Aug 2026 01:27:15 +00:00. The Background: My organization is fully verified. Both Developer and Partner verifications are complete and green across the board. I initially began the Hardware Program enrollment process under my original business name. Shortly after, I updated our legal business name to include our "LLC" designation. This specific sequence of events is what broke the system. The Technical Issue: Altering the legal name mid-enrollment has catastrophically corrupted my Azure AD / Entra ID tenant state on the Partner Center backend. First, the Ghost Profiles: In the top-right account switcher, my single email address now displays two separate organizational profiles (the original name and the newly designated LLC name). Second, Single Tenant ID: However, both of these profiles map to the exact same underlying Tenant ID. Third, Missing Workspace: Because the backend system sees a mismatch between the original enrollment name and the new LLC verification, it has silently deactivated my hardware access. The "Hardware" and "Agreements" workspaces are completely missing from the left-hand navigation pane. Fourth, The Restricted Access Loop: If I attempt to manually force navigation to the exact hardware dashboard endpoints via the address bar, I receive a hard "Restricted Access" error (generating the telemetry above). The system then incorrectly tells me that I need to request authorization from myself (the Global Admin) to access it, despite being logged in as the Global Admin. The Support Failure: I have spent over 48 hours attempting to resolve this, resulting in completely unacceptable behavior from frontline support. Regarding Abandoned Tickets: I have submitted support tickets that are being completely ignored. One ticket received a single initial response, and has since gone dead silent with zero follow-up or solutions provided. I opened a second ticket which has received absolutely zero response. Regarding Agents Hanging Up: I have successfully bypassed the automated phone bot to reach a human representative on two separate occasions. In both instances, the support agent simply hung up on me rather than attempting to log the backend issue or escalate the call. Frontline support is actively avoiding this issue because they lack the database permissions to resolve a corrupted tenant split. The Request: I cannot use the standard Partner Center ticketing UI to open a Hardware support case because the workspace is suppressed from my dashboard. I need an escalation manager or a database engineer from the Partner Center Operations team to manually review this tenant using the provided Correlation ID. Please clear the corrupted enrollment state, merge the ghost profiles, and restore the Hardware workspace permissions to my verified LLC profile (even if that requires me to re-enroll in the hardware program) so I can complete my driver signing agreements.GDAP and the 'Printer Administrator' role
Hello everyone! I see that the 'Printer Administrator' role is available in GDAP. However, we get "401 Error loading your content" messages when trying to access Universal Print in Azure. I checked the Workloads supported by granular delegated admin privileges - Partner Center | Microsoft Learn page but wasn't able to find a section for Universal Print at the moment. I believe a license is required to access this feature, which can't be assigned to an external identity, so I suspect that's our issue. A local tenant admin is able to access the universal print things without any issues. Are we doing something wrong? Can we look forward to seeing broader support for GDAP in the future? Thanks! -jon
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