Recent Discussions
Tax ID Update -- no support
Hi there. I cannot add my TAX ID in the account settings workspace. Or any other place seemingly possible according to the Partner Center AI Assistant help feature, Google articles, and so on. I have followed various instructions for updating my TAX ID but none resemble precisely what I am seeing. I have been trying to resolve this myself for weeks now. I have two support tickets in with MS, have followed them each up in the tickets, all to no avail. I am part of the MAICPP, a CSP etc., and have been for a while. As you can see, my bill information is not linked which may be why I cannot edit/add the TAX ID according to the myriad instructions I've found. BOTTOM LINE: I do not know how to obtain support assistance from MS. Anyone have any suggestions? Thanks.
Unable to complete Partner Center verification – no workspace created (Ref: 715‑123160)
Hi, I am trying to register as a Microsoft Partner, but my verification was blocked with the following message: Reference number: 715‑123160 Transaction ID: 2a392997-f7e1-4325-842c-04eb313593e5 The issue is that because the enrollment was blocked at the trust‑verification stage, no Partner Center workspace was created, so I cannot open a support ticket. The “Contact Support” link takes me to a page with no option to submit a request. I am the Global Admin of the tenant. Could you please escalate this to the Partner Trust & Safety team so they can review my verification and advise on next steps? Thank you.Marketplace offers as transactable and azure benefit eligible
Query about Marketplace listings - I want to upload a new offer as SaaS. I want to make sure it's transactable and also have the azure benefit tag added to it. I have the banking and tax profile approved and completed. I'm unable to find how do I get the Azure benefit eligible tagged to this offer (or is there a pre-requisite). I have reviewed the Marketplace best practices but unable to find how do I exactly go about doing it.
CSP account suspended without notice, no explanation given. What are my options?
Hi everyone, I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever. I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation. After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps. To summarize where I am right now: Partner since 2019, with renewed subscriptions as recently as January Account suspended and no advance notice received No explanation provided, citing section 4.b of the agreement New tenant enrollment suggested but unsuccessful Support has been non-responsive beyond templated replies I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it. I also have some practical questions the community may be able to help with: Is there a formal appeal or review process for suspended partner accounts? Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps? Has anyone else experienced this and found a way to resolve it constructively? Is there an escalation path beyond the standard support ticket process? I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way. Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.
Urgent: Enrollment Blocked for Sorted Keys LLC (Error 715-123160) - No Workspace Access
Hello Microsoft Partner Community Team, I am reaching out here because I am currently stuck in a Support Loop while trying to enroll my business, Sorted Keys LLC, into the Microsoft AI Cloud Partner Program. While entering my company information, I encountered the Error Code: 715-123160 stating that the request was blocked. Because the enrollment was halted at this stage, a Partner Center Workspace has not been created for my account. This prevents me from logging in to the portal to raise a standard support ticket. I am an authorized representative of the business and have all legal documentation ready for manual verification. Application Details: Legal Business Name: Sorted Keys LLC Transaction ID: 348fc4c3-6b8a-45de-97ea-5a51a7517ac3 Reference Number: 715-123160 Correlation ID: 1cbc853b-9496-47d3-80b1-55cbfa92d60a Requested Action: Could a community manager please escalate this to the Vetting/Identity team to manually review my entity details or reset the enrollment block so I can proceed with the CSP Indirect Reseller application? Thank you for your time and assistance.
ICYMI: Microsoft Dragon Copilot for Rural Hospitals
Partners supporting rural healthcare customers should be aware of the Microsoft Dragon Copilot offer available through the Rural Health Resiliency Program. This AI-powered clinical assistant helps reduce documentation burden so clinicians can focus more on patient care. What to know: Available to independent U.S. rural hospitals (CAH, REH, RCH) Includes discounted licensing + free readiness assessments + training Check out the Dragon Copilot offer two-pager What to do: Identify eligible rural hospital customers Introduce the offer and position within modernization efforts Guide customers to register via the Microsoft Rural Health Resiliency Program 👉 For more information, contact: mailto:RuralHealth@Microsoft.comFY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.
Microsoft Training Services Partner Designation – Courseware & Completion Tracking Guidance Needed
Hi everyone, I am are currently exploring the process of achieving the Microsoft Training Services designation and would appreciate guidance from those who have already gone through this journey. Based on my understanding, courseware completions and related requirements appear to be key steps in achieving this designation. I would like to confirm if this is accurate and get clarity on the most efficient path forward. Specifically, I am looking for insights on the following: Courseware Requirements 1. Which official courses are required, and how are they typically delivered? Access to Training Materials 2. Is there a specific portal or program through which Microsoft-approved courseware can be obtained? Tracking Completions 3. How are course completions tracked and reflected within the partner account? Post-Training Process 4. What is the process for issuing achievement codes and conducting official post-training surveys (such as Metrics That Matter)? Any guidance, shared experiences, or recommended best practices would be greatly appreciated. Thank you in advance!In a Day (xIAD) Partner Events Program - Train the Trainer Events (DIAD/FAIAD/RTIAD/CDIAD/SQLAIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the Microsoft In a Day (XIAD) Partner Events Programand how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. *Please note, participation is restricted to individuals representing a Microsoft Partner organization. You must register using your corporate email address that is associated with your Partner ID. Personal emails will not be approved. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Dashboard in a Day This is a one-day, hands-on workshop for business analysts, covering the breadth of Power BI capabilities. June 4th, 2026 - APAC - SGT time zone Sign up here: https://aka.ms/TTTSignUp Fabric Analyst in a Day This is an intermediate-level training designed for Power BI Data Analysts who have at least one year of experience on Power BI but are new to Microsoft Fabric. June 4th, 2026 - APAC - SGT time zone Sign up here: https://aka.ms/TTTSignUp Real-Time Intelligence in a Day This is an intermediate-level training designed for Power BI developers looking to extract insights and visualize streaming and time sensitive data. June 4th, 2026 - APAC - SGT time zone Sign up here: https://aka.ms/TTTSignUp Chat with your Data in a Day This is an intermediate-level training designed for Power BI data analysts and developers to help get their models chat-ready and unlock instant insights using natural language. CDIAD TTT - May 20th, 2026 - Americas - CT time zone CDIAD TTT - June 2nd, 2026 - EMEA - CEST time zone CDIAD TTT - June 8th, 2026 - APAC - SGT time zone CDIAD TTT - June 26th, 2026 - Americas - CT time zone New Offer Type: SQL AI App in a Day This is an intermediate-level, one‑day, hands‑on workshop showing SQL Developers and DBAs how to build the database backbone for modern AI apps using Azure SQL. SQLAIAD TTT - May 21,2026 - APAC - SGT time zone Sign up here: https://aka.ms/TTTSignUp Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver Microsoft In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEvents
Trouble receiving OTP emails from Microsoft Partner Center
Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails. Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue. Could someone help me track down the email address these messages are coming from? Thanks! -jon For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again." Workspace: Account Settings Topic: Account verification > E-mail ownership I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.How governed agentic AI is transforming professional services workflows
Discover how partners are building industry-specific AI solutions in Microsoft Marketplace using governed, agentic workflows tailored for professional services. In the latest Partner Spotlight, Richard Baskerville, Senior Director of Strategic Global Alliances at Intapp, shares how “Firm AI” delivers purpose-built capabilities aligned to the unique needs of professional and financial services firms—combining deep workflow expertise with the scale, security, and compliance of Microsoft Azure. This article explores how agentic AI enables end-to-end workflow automation while maintaining human accountability, helping firms modernize operations across client engagement, risk management, and business processes. See how Microsoft Marketplace empowers partners to bring trusted, enterprise-ready AI solutions to customers, accelerating adoption and unlocking scalable growth opportunities. Read the full article: Firm AI for professional services: governed, agentic workflows built on Microsoft Azure | Microsoft Community HubCustomer office hour: Dragon Copilot AI apps and agents in Microsoft Marketplace
May 28 | 8:30 AM PT Join the next Microsoft Marketplace customer office hours session to explore how AI apps and agents and Dragon Copilot can help healthcare organizations reduce administrative burden and streamline clinical workflows. In this session, you’ll learn how to move from AI exploration to real world deployment. Discover how Dragon Copilot can help accelerate time to value by connecting with trusted partner solutions that streamline workflows and embed AI directly into daily operations. Learn more and attend Dragon Copilot AI apps and agents in Microsoft Marketplace - Microsoft Marketplace CommunityWelcome to the new Partner Skilling Discussion board!
The Microsoft Skilling Community is your hub to stay informed on skilling opportunities, ask questions, and connect with peers across the Microsoft partner ecosystem. Follow the board for updates, get clarity on certifications and role‑based skilling paths, and use shared guidance to accelerate your readiness. We’d love to meet you — say hello and let us know in the comments where you’re joining from!Key Microsoft Marketplace insights from the Channel Partners Conference
Discover how Microsoft Marketplace is helping channel partners accelerate growth in an AI-first world. Learn key insights from the Channel Partners Conference, including how cloud marketplaces are becoming a critical go-to-market engine—enabling partners to scale, streamline transactions, and deliver differentiated customer value. Explore how evolving customer expectations, AI-driven workloads, and modern commerce models are reshaping the partner opportunity—and why Marketplace is central to helping partners expand reach, simplify selling, and close deals faster through channel-led sales motions. Read the full article: Driving channel velocity in an AI-first world: Microsoft Marketplace at Channel Partners ConferencePartner Center Verification — “Program Not Found” Errors and Missing Verification Summary
I’m hoping someone from Microsoft or the community can help because my Partner Center account seems to be in a broken state. I have an active Partner Center account tied to my Entra tenant and business, but several areas appear corrupted or inaccessible. The main issues are: Verification Summary page does not work. I receive Program Not Found errors. Additional details: Tenant: onsitedentalsystems.com Publisher name: Onsite Dental Systems I can sign into Partner Center successfully and access some account pages, but verification and program enrollment pages fail or appear disconnected from the tenant. I already opened a support ticket, but responses have been very slow. I am trying to determine whether this is a backend Partner Center linkage issue, a corrupted program enrollment, a broken verification association, or something wrong with the Entra tenant relationship. At this point I am even considering creating a completely new Entra tenant and Partner account because the current one appears stuck. Has anyone experienced Program Not Found errors, broken Verification Summary pages, missing program associations, or issues after MPN / AI Cloud Partner Program migration? Any guidance from Microsoft staff or others who resolved this would be greatly appreciated.Marketplace trainings and events calendar (updated 05/11/26)
-Welcome to our calendar for accessing upcoming Marketplace trainings and events, along with links to recent resources. This page is a go-to resource for discovering training sessions and events designed specifically for software development companies related to Microsoft Marketplace. Whether you’re building innovative solutions or publishing to the commercial marketplace, you’ll find content to help you stay ahead in today’s fast-moving tech landscape. We’ve organized dedicated areas for partners and customers, making it easy to find sessions most relevant to your needs. Some events are upcoming, while others are past recordings that remain valuable for learning and growth. This page is updated frequently with new opportunities. Be sure to subscribe for notifications; instructions are provided at the bottom of this post. Explore the upcoming AI events below, revisit past sessions, and feel free to comment with any questions. ****Sessions updated as of 05/11/2026**** Partner and Channel Partner sessions Upcoming sessions Date Time Area Title Description Link 05/19/26 9:30 AM PDT Office Hours Marketplace Office Hours for Partners Join a practical walkthrough to learn how multi-currency transaction are managed through Marketplace. Gain confidence in creating private offers in local currency and get foundational knowledge to support sales of resale enabled offers. Multi‑currency private offers in Microsoft Marketplace - Microsoft Marketplace Community 06/17/26 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. June 2026 Office Hours 07/29/2026 8:30 AM PDT Office Hours Marketplace Office Hours for Partners Tune in for updates, insights, and live Q&A to help you sell through Microsoft Marketplace. Topic TBD. Link to come Recent Recorded Sessions Date Area Title Description Link 05/07/26 Partner Session Turning co-sell readiness into real Microsoft Marketplace revenue Join Clazar as they share insights on how to be co-sell ready and how to translate it into a meaningful pipeline and an active, revenue generating partnership with Microsoft sellers. View the recording 4/28/26 Partner Session Maximize selling with Microsoft and Marketplace ROI Join us as WorkSpan shares real workflows used by partners who have closed over $5B in co-sell revenue with Microsoft. Learn best practices for navigating selling end-to-end with Microsoft. View the recording 04/15/26 Office Hours Seamless private offers: From creation to purchase and activation Join this Partner Center walkthrough of private offer execution from creation to customer purchase to partner activation View the recording 04/02/26 Partner Session Why Azure belongs in your multi-cloud strategy Tune in to hear WeTransact share when and why Azure should be part of your strategy. Find out how to replicate solutions for Azure. Hear why Marketplace-aligned companies are able to move quickly using Microsoft tools, funding, and incentives. View the recording 03/24/26 Partner Session Best practices for scaling Marketplace channel-led sales Join guest speaker team from Tackle as they walk through opportunities to scale partner driven revenue. Hear how to activate channel opportunities using multiparty private offers and learn when to leverage resale-enabled offers to expand partner reach. View the recording 03/18/26 Office Hours (Partner) Build, publish, and optimize Marketplace offers with App Advisor Learn what App Advisor is, how it works, and how it can help partners accelerate Marketplace offer creation. Live demo walk through; validating value to publishing and optimizing your listing. View the recording 03/11/26 Partner Session AI-powered automation for Marketplace private offers and IP co-sell Learn from guest speaker Jon Yoo, Suger, how software development companies can use AI-powered automation to simplify buying through Microsoft Marketplace, streamline private offers, and optimize co-selling opportunities. View the recording 02/25/26 Partner Session Inside Azure IP co-sell: What high-performing software developers do differently Get an inside look at the signals Microsoft uses to evaluate Marketplace and Azure IP co-sell readiness with insights from Barbara Treviño of Labra. Learn what top software companies do differently to accelerate approvals and boost GTM impact. View the recording 02/18/26 Office Hours (Partner) How to build a Microsoft Marketplace channel practice Building a successful Marketplace practice takes the right people, process, and strategy working together. Learn how top performing partners organize their teams across alliances, operations and leadership View the recording 1/21/26 Office Hours (Partner) Microsoft Partner Center reporting Get to know the Partner Center Insights and Earnings workspaces. Walk through Earnings, Customer, Order, Usage and Revenue reports. View the recording 12/18/25 Office Hours (Partner) Introducing resale enabled offers Explore resale enabled offers through Microsoft Marketplace. View recording 12/04/25 Partner Session AI-powered acceleration: scale faster on Microsoft Marketplace Go beyond listing basics and explore how Microsoft Marketplace can act as a strategic revenue engine. View recording 11/04/25 Partner Session How to structure your Microsoft Partner Center account for long-term success Learn best practices for setting up your Partner Center account for operational and marketplace success. View recording 08/28/25 Office Hours (Partner) Certified software designations: FY26 benefits updates Overview of certified software designations and FY26 benefit updates. View recording Customer sessions Upcoming sessions Date Time Area Title Description Link 05/28/26 8:30 AM PDT Office Hours (Customer) Dragon Copilot AI apps and agents in Microsoft Marketplace Healthcare organizations discover how Dragon Copilot can help accelerate time to value by connecting with trusted partner solutions that streamline workflows and embed AI directly into daily operations. Dragon Copilot AI apps and agents in Microsoft Marketplace 06/24/26 9:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. June 2026 Customer Office Hour 07/15/2026 8:30 AM PDT Office Hours (Customer) Marketplace Office Hours for Customers Tune in for updates, insights, and live Q&A to help use Microsoft Marketplace. Topic TBD. Link to come Recorded sessions Date Area Title Description Link 04/29/26 Office Hours (Customer) Using Microsoft Marketplace to optimize Azure spend For organizations with an Azure cloud commitment Microsoft Marketplace can be a powerful tool for optimizing how the spend is used. Explore how your organization can leverage its Azure commitment to support software investments through Microsoft Marketplace. View the recording 03/25/26 Office Hours (Customer) Charting your AI strategy for manufacturing with Marketplace Build, buy, or blend? Gain the insights you need as a manufacturer to scale AI apps and agents across the factory floor using Microsoft Marketplace. Hear about practical manufacturing scenarios View the recording 02/25/26 Office Hours (Customer) Accelerate AI adoption through Microsoft Marketplace Explore practical AI use cases available through Microsoft Marketplace - from prebuilt AI apps and agents to AI-powered solutions that simplify deployment. View the recording 01/28/26 Office Hours (Customer) Optimize cloud cost and performance Learn proven strategies to accelerate time-to-value for cloud and AI investments using Microsoft Marketplace. View the recording 12/11/25 Office Hours (Customer) Chart your AI app and agent strategy Insights into build, buy, or blend approaches for AI apps and agents using Microsoft Marketplace. View recording 07/30/25 Office Hours (Customer) FinOps and the Microsoft Marketplace Learn how Microsoft Marketplace supports FinOps practitioners and accelerates AI transformation. View recording Subscribe to this post If you're not already a Tech Community member, create an account at techcommunity.microsoft.com. Select Subscribe from the three‑dot menu in the upper‑right corner of this post. Under Notification Settings, choose to be notified of edits and comments, and select whether you'd like updates immediately, daily, or weekly (weekly recommended). You can also subscribe to the entire Marketplace Community via the Marketplace Community homepage. ``
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Microsoft Marketplace is available in 141 regions and supports 17 currencies. As Marketplace adoption continues to grow more partners are navigating sales that involve multiple currencies, local cust...
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Tune in for updates, insights, and live Q&A to help you sell through the Microsoft Marketplace. Learn how to bring your innovations to businesses, organizations, and government agencies around the wo...
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