Recent Discussions
Microsoft 365 Developer Program Eligibility
I was excited to hear all of the buzz around the revamped M365 Dev Program and eligibility for MAICPP participants (https://learn.microsoft.com/en-us/office/developer-program/microsoft-365-developer-program) especially for the sandbox subscription benefit: Eligible MAICPP partner levels include: Azure Expert Managed Service Providers (MSP) Solutions Partners Specialization Partners Managed Partners Microsoft Action Pack Subscribers Partner Success Core Benefits Recipients Partner Success Expanded Benefits Recipients Partner Launch Benefits Recipients Legacy Gold/Silver Partners However, when I log into my dashboard (https://developer.microsoft.com/en-us/microsoft-365/profile), it says "you don't currently qualify for..." instead of the experience outlined in the help docs and announcements. Has anyone been able to provision a new M365 sandbox subscription with the new provisioning method? I have reached out to partner support, but they referred me to the dev program alias and nobody there has replied.Access Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.Achievement Code are not correctly reflecting in the Partner Center
Our organization's Achievement Code completion score are not accurately reflecting in the Partner Center for Qualification for Training Services. Been getting the URL from Courseware Title Plan (with Partner Location ID), generate the Achievement Code URL, follow all the procedure strictly. Kindly advice.
I linked my Microsoft Partner University account (email address removed for privacy reasons ) to my personal Microsoft account
my company admin has noticed that in the Microsoft Partner Center > Skilling > Intermediate report, my name is not appearing under the Azure Administration section. Even though I have completed the required learning activities and linked my Microsoft Partner University account (examplemailto:email address removed for privacy reasons) with my personal Microsoft account (mailto:email address removed for privacy reasons), my name is still not reflecting in the Partner Center reports. Could you please tell what is the issue and help resolve this issue? Thank you for your assistance and support. Best regards, Amar
BTC 3 enrollment eligibility
Hello, a company wants to join Bridge to the Cloud 3 next year. They are starting with 40 users and then scaling up to 120 users after migration. For the migration phase, they want to book 10 CSP users before joining the promotion. How should the following passage from the FAQ be interpreted? Are 10 users compliant for the preliminary project because they are scaling up to 120 users, or only 4 because they are only booking 40 licenses at the start of the promotion? Q3: Can customers who licensed a small quantity of Dynamics 365 online licenses for testing enroll in this promotion? A: Use of a free trial offer (prior to BTC3 enrollment) does not impact eligibility for this BTC3 promotion. Although customers with prior paid online licenses of the same product are normally ineligible for this promotion, as an exception, such customers are not excluded if their peak number of paid Dynamics 365 online full users to date does not exceed 10% of the number of full users that will be licensed at BTC3 enrollment. Thanks in advance!
Questions Regarding New CSP Authorization Enforcement Policies
I have the following questions about the scenario in which a direct bill partner does not meet the new requirements at the CSP tenant anniversary date: Restricted Status vs. Suspension/Revocation: Until recently, official documents indicated that at T+0, a direct bill partner would move to "Restricted" status, allowing them to continue billing and renewing existing customers, but not create new customers or subscriptions, for an indefinite period. This also allowed a reasonable timeframe for transition to indirect CSP. Now, the new enforcement policies state that at T+30, the tenant is placed in "Suspended" status, and at T+60, it is "Revoked," with no further possibility to operate on active customers and their subscriptions—even in cases where subscriptions have already been paid for annual or annual/monthly contracts. Could you clarify the reason for this change and the rationale behind the new, stricter enforcement timeline? Customer Transition Feasibility: How does Microsoft expect all customers to be transferred to an indirect provider within just 30–60 days after T+0? Is there any support or guidance for partners to manage such a rapid transition? Because in my opinion is not feasible and could be a potential risk to loose customers business. Prepaid Subscriptions: Even if it were possible to transfer all customers within the required timeframe, has Microsoft considered that many of these subscriptions have already been prepaid for an entire year or are in the middle of an annuality with monthly payments by the direct bill partner to Microsoft? We appreciate your attention to these concerns and look forward to your guidance on how to best manage compliance and customer impact under the new policies. My personal opinion is that is immediately necessary to restore the process as before with the Restricted Status if Direct Bill are not satisfied and give time (one year) to the partner to move to indirect provider all the customers/subscriptions. Thank you in advance for your support.NEW October 30 Issue with Achievement Code Creation
October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.Updated Achievement Code Documentation
We have updated our Achievement Code documentation to clarify and consolidate. This document contains info on: Onboarding to a Microsoft Learn admin account that allows your organization to generate achievement codes How to generate achievement codes The redeeming experience for the learner / customer Support resources While this resource will be more pertinent to new TSPs, it does contain information related to many of the questions we receive on the topic. If you are seeking information that this document does not provide, please drop a note on this thread and we can explore adding more detail. The document will be available in the coming days in the Get Started collection. As I'm still having issues adding attachments to these forum posts, please find the document in September's Community Call shared folder for the time being. I will update this thread with a new location when available.Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed. This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution. What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way. Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated. Thank you for your time and support.NEWSLETTER: Nonprofit Partner Community Update | November 2025
We’re excited to share the November edition of the Nonprofit Partner Community Update! This month’s release highlights major events, new resources, and actionable opportunities for nonprofit partners. Download the Nonprofit Partner Community Update | November 2025! Discover the latest partner resources, program launches, and inspiring success stories in the November Nonprofit Partner Community Update—designed to help you accelerate impact and growth in the nonprofit sector. Don’t miss new opportunities, practical tools, and highlights from Microsoft Ignite to energize your work! 🔍 What’s Inside: Microsoft Ignite: Major annual event for technology and nonprofit leaders. FY26 Nonprofit Partner Kickoff: Launch of new resources and programs for partners. FY26 EMEA Nonprofit + Education Partner Kickoff: Regional priorities and collaboration highlights. Azure for Nonprofit: Latest solutions and strategies for nonprofit organizations. Demand Generation Resources: New tools to help partners drive engagement and growth. Getting Started with AI Agents: Guidance for nonprofits adopting AI-powered workflows. The Salvation Army UK & Ireland Customer Success Story: Real-world impact of Microsoft solutions in nonprofit transformation.I have a question about upcoming FY26 on the Distributor side minimum of 30 million USD TTM billed.
I am in Tie Distribution, distributing in Thailand. i see New Update What does this mean, please elaborate. I want to know how the revenue is calculated and is the minimum really 30 million USD? How can I check how much the current amount is? How is the TTM billed CSP revenue measured, and where can we view our historical data?
Hot to notice my webinar(online seminar)?
I am a marketer of #TDG, co. ltd. TDG is one of partners of MS in South Korea. I am preparing #webinar to introduce TDG's new HR solution for #Microsoft 365 on November, 2025. And I've found this #MS community today. Hot to notice #MS partners my webinar(online seminar) to people via this community? Like follows screenshot. Or any some other ways are needed!MCT New and Renewing MCTs - Update July 26
Updated July 26, 2025 As we step into FY26 on July 1st, 2025, I want to share some important updates regarding the MCT Program—especially for those planning to renew. New Fees Coming October 2025, no exact date and the cost will be shared at a later date. Starting July 1st, 2025, we will introduce: A renewal fee (ecommerce tool will be available in October 2025 for everyone to renew) A new MCT enrollment fee (ecommerce tool will be available in October 2025 for new MCTs) Our systems are currently being updated to support this change, with the new tool expected to launch in October 2025. More to come on costs. Pricing will be region supported. Session Requirement for Renewal Effective January 1st, 2026, MCTs will be required to complete six (6) sessions or six (6) days of training per calendar year to qualify for renewal. For clarity on what qualifies as a session, please refer to the attached PDF: Mandatory Use of MTM We will be enforcing stricter requirements for using Metrics That Matter (MTM) to log sessions with your Training Services Partner (TSP). Please coordinate with your TSPs to ensure MTM is being used correctly. What to Expect Next More details on program costs will be shared closer to the tool’s release. All MCTs that were MCTs before manual enrollment have been extended through January 1st, 2026, with full benefits. You’ll see this extension reflected in your profile in your MCT Trainer History NOT active certification. All current MCTs will be able to renew when the tool is available in October 2025 and the requirement to renew will be to have an active certification and have taught one class since your last renewal and pay the renewal fee (costs to come later). We will be checking that you have taught the one class using MTM. New MCTs will need ISC certificate, one role-based active certification and pay the MCT new enrollment fee. New MCT Enrollment Process | Microsoft Learn 🙏 Thank you for your continued support and patience as we enhance our systems. Here’s to a successful and impactful FY26!
Your front row seat to Ultimate Partner® LIVE starts now!
In just a few days, Ultimate Partner® LIVE goes live from Reston, VA with its most impactful agenda yet. Top performing partners including Veeam, Accenture, Carahsoft, Cisco, SHI, ServiceNow, Commvault, and Siemens will share how they've overcome challenges and built lasting success. Microsoft experts will also join for candid, unscripted conversations about what it really takes to thrive in today's Hyperscaler ecosystems. The entire event will be streamed live for free — making partner mastery accessible to everyone. Join the livestream. Be inspired. Become the Ultimate Partner. October 28th Livestream October 29th Livestream
Different documents have company names in different languages
Hi, My account is stuck at Employment verification stage, the customer support mentioned that I failed domain verification. I've seen some discussion about failed in verification because of different company name, so maybe I can get some help here. This is my situation: 1. the name I registered in my Microsoft partner is in English; 2. the name in domain profile and documents is in English; 3. the name in official business document is in Chinese; The names in different languages have the same meaning, and I'm hoping to figure out if this is causing my validation to fail, as I've failed four or five times without getting a specific reason. Thanks all.
Events
A well-defined Microsoft Partner Center account is critical for smooth operations, marketplace success, and an overall better experience in the portal. But with multiple configuration options, identi...
Online
🚨 Mark your calendars now! 📅 New this year in the Fabric Partner Community, an AMA (Ask Me Anything) call series with members of the Fabric Leadership Team! 🥳 Faisal Mohamood, CVP of Data Integ...
Online
Recent Blogs
- In this installment of our Partner Spotlight series, we’re continuing to showcase the innovators’ driving app and agent development forward on the Microsoft Marketplace. Each feature highlights the d...Oct 31, 2025
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at: http://aka.ms/Courseware_Title_PlanOct 31, 2025
