Recent Discussions
CSP Account suspended without notification, no explanation given
Hello Microsoft Community, I'm hoping someone here has experienced something similar and can point me in the right direction. I have been a Microsoft Partner since 2019. This past January I renewed my Partner Success Core Benefits pack. A couple of weeks ago I noticed I had lost access to all my benefits. I opened a support case, and after going back and forth I still have no resolution. The only explanation I've received is a reference to section 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that either party can terminate the relationship with 30 days' notice and without providing a reason. No notification was ever sent to me. No 30-day notice. I simply woke up one day with no access. At one point I was told I could re-enroll under a new tenant. I tried this, and it didn't work. When I followed up, the support team went back to citing section 4.b and closed the door again. I understand I'm a small partner in Microsoft's ecosystem, but I've invested years building my business around this partnership, renewed my benefits in good faith just a few months ago, and I would love to find a constructive way forward. My questions for the community: 1. **Is there a formal escalation path** beyond standard Partner Center support cases? 2. **Has anyone successfully re-enrolled** after a suspension of this kind, and what was the process? Any guidance, shared experience, or contacts would be enormously appreciated. I am not looking to complain, I just want to understand my options and get back to serving my customers. Thank you in advance.
Feedback on Partner Benefit Renewal Experience
I wanted to share a bit of feedback on the partner benefit packages based on our experience. In the past we used the Action Pack and it worked very well for us. Renewal was simple and everything that was already configured just continued into the next period without any extra work. After it was discontinued we moved to the Partner Success Core Benefits package. Our experience has been less smooth, especially with how the Azure credits are handled. The credit must be assigned to a specific user, and if that user already has Azure credit it cannot be applied until the current one expires. When the credit expires, the subscriptions funded by it automatically switch to Pay As You Go. After that we need to contact support to convert the subscriptions back to Azure Sponsorship before the new credit can be applied, which involves several support teams and can take a few days. We also then need to ask support to cover the temporary Pay As You Go usage. As you can imagine, this turns what should be a simple renewal into a fairly time consuming process. Ideally, renewing the benefit package would just extend the existing setup, similar to how it worked with Action Pack, so everything continues without needing support involvement.CSP account suspended without notice, no explanation given. What are my options?
Hi everyone, I'm hoping someone in the community or perhaps someone from Microsoft can help me understand what happened and what I can do next. I've been a Microsoft partner since 2019, and last January I renewed my Partner Success Core Benefits program. A few months later, I discovered my CSP account had been suspended with no prior notification whatsoever. I opened a support ticket, and the response I received cited section 4.b of the Microsoft AI Cloud Program Agreement, essentially stating that Microsoft can terminate a partner relationship with 30 days' notice and is not required to provide a reason. I understand this is contractually possible but I received no notice, and no explanation. After re-opening the case multiple times, I was told to enroll into a new tenant with a new enrollment. I attempted this, but it did not work. When I followed up, I received copy-paste responses directing me back to the same steps. To summarize where I am right now: Partner since 2019, with renewed subscriptions as recently as January Account suspended and no advance notice received No explanation provided, citing section 4.b of the agreement New tenant enrollment suggested but unsuccessful Support has been non-responsive beyond templated replies I'm not here to argue, I accept that Microsoft has the right to make decisions about its partner ecosystem. What I'm asking for is basic transparency: did I do something wrong? If there was a compliance issue, a policy violation, or any other reason for the suspension, I would genuinely like to know so I can understand and, if possible, address it. I also have some practical questions the community may be able to help with: Is there a formal appeal or review process for suspended partner accounts? Is new enrollment genuinely possible after a termination under 4.b, and if so, what are the correct steps? Has anyone else experienced this and found a way to resolve it constructively? Is there an escalation path beyond the standard support ticket process? I know I'm a small partner and this is likely a minor matter from Microsoft's perspective. But for a small business that has invested years in this program and renewed in good faith just months ago, this situation has had a real impact. A clear explanation, even a difficult one would go a long way. Any guidance, shared experiences, or pointers to the right escalation channel would be greatly appreciated. Thank you.
Scale manufacturing AI from pilot to production with Microsoft Marketplace
Manufacturers are facing growing pressure from labor constraints, rising costs, and increasingly complex supply chains—while expectations for AI-driven efficiency continue to climb. Yet many AI initiatives never move beyond the pilot stage due to fragmented data environments and the complexity of deploying solutions across production systems. In this latest Marketplace blog, we explore practical insights shared during a recent Microsoft Marketplace customer office hour on what it takes to move manufacturing AI initiatives from proof-of-concept to scalable, production-ready deployments. Learn why establishing a unified data foundation across systems such as ERP, MES, IoT sensors, and asset management platforms is essential to unlocking real operational impact—and how Microsoft Marketplace can help organizations scale AI in a governed, sustainable way across plants and environments. Read the full article: How manufacturers can scale AI from pilot to production with Microsoft MarketplaceFY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.
AI Skills Navigator
We are interested in registering and appearing in the AI Skills Navigator, and we would appreciate some guidance on the correct process and requirements. Specifically, we would like clarification on the following points: Is it necessary to be already enrolled in the Microsoft AI Cloud Partner Program in order to appear in the AI Skills Navigator? What is the recommended enrollment process for the Microsoft AI Cloud Partner Program (key steps, validations, approximate timelines, etc.)? Once registered as a partner, is there any additional registration or specific configuration required for the organization to appear in the AI Skills Navigator? Are there any minimum profile requirements, certifications, or designations needed for a partner to be visible in the AI Skills Navigator? From which portal or tool is this visibility managed (Partner Center, Microsoft Learn, or another platform)? Any official documentation, links, or practical experiences would be greatly appreciated. Thank you very much in advance for your support.Design AI guardrails to support and secure enterprise-ready apps and agents in Microsoft Marketplace
As AI-powered apps and agents become more autonomous, clearly defined guardrails are essential for helping protect sensitive data, control system behavior, and meet Marketplace certification and enterprise security expectations. This article explores how software companies can design enforceable guardrails that enable safe AI autonomy—supporting reliability, scalability, and customer trust from day one. Read the full article: Designing AI guardrails for apps and agents in Marketplace
Join Marketplace at Microsoft Build!
The Marketplace team will be at Microsoft Build, June 2-3 in San Francisco, CA! We hope you'll join us in the Hub to meet with experts on how to build, publish, and monetize apps and agents with Microsoft Marketplace. "Favorite" the Marketplace lightning talk which covers the start-to-finish publishing process and highlights benefits and incentives available from Microsoft for software developers: Monetize apps and agents with Microsoft Marketplace Check out the full catalog to explore sessions across the topics: Cloud Platform & Data, Developer Tools & Frameworks, Apps & Agents, Model Training, Windows, and Responsible AI. Can't make it to San Francisco? You can always register for the digital experience. See you there!
Partner Center enrollment blocked — Trust Code 715-123160, requesting manual review
Our company Veri-Tech, Inc. (DUNS 144980978, EIN 41-4881091) is a newly incorporated ISV building a Microsoft 365 compliance SaaS platform. We are attempting to enroll in the Microsoft AI Cloud Partner Program on our veri-tech.net tenant but enrollment is blocked by the trust check. We were previously using the domain Veri-Docs.net and suspect that may be one of the issues. We still own that domain but migrated to Veri-Tech.net. We cannot open a support ticket because the workspace dropdown is empty (known issue for blocked enrollments). Reference: 715-123160 Transaction ID: 5af23702-444a-4445-8e95-2deee3725858 Correlation ID: 37a4fe58-7dd2-47e3-86d8-63201771fed7 Tenant: veri-tech.net (9f4013fc-c093-45b1-9774-fce211cd0359) DUNS: 144980978 Contact: mailto:email address removed for privacy reasons Requesting expedited manual review and enrollment reset. Thank you
Question on MPO and Partner Quotes, what is your best practice?
Hello community, a question regarding how does MPO accelerate your deals? Today, direct to customer private offers can accelerate deals by using the private offer process for a customer to "electronically sign" a document attached to the private offer. However, for MPO we do not have a way for a channel partner (aka: reseller) to "electronically sign" a partner quote via Marketplace because MPO does not have a way to attach a pdf that the partner exclusively sees & accepts. In other words, any pdf we attach is also visible to the end customer which we do not want. As a result, we struggle to use MPO to accelerate deals (note: we are in discussion with partners about using REO but they also want to use MPO) Have you considered the MPO partner quote scenario and if so, have you found a way through this to accelerate deal making? What do you do?
Direct Bill Partner Status - Terminated
Hello, I'm writing here after four months of unresolved escalation through every standard support channel, and after reading the recent threads from ShayD , swathen , and ElDani . Our case appears to belong to the same family of issues, and I'm hoping raising it publicly will help both reach the correct internal Microsoft team and establish the broader pattern that seems to be affecting multiple partners across different markets. Who we are We are a longstanding Microsoft CSP partner based in Mongolia. We are the only Direct Bill CSP partner in the country, one of our market's top CSPs overall, and a multi-time Microsoft Country Partner of the Year. We service a large active customer base across enterprise, public sector, and SMB segments. What happened February 2, 2026: Original support case opened regarding a billing report discrepancy that surfaced in our Partner Center data. March 31, 2026: Microsoft formally acknowledged, in writing, in case #2602020010000623, that the discrepancy was caused by a Microsoft-side reporting error — not by any action or non-compliance on our part. April 1, 2026 — one day after the written acknowledgment of fault: Our Direct Bill Partner status was revoked by the system, and our Partner Center management capabilities were disabled the same day. We can no longer provision, modify, or service customer subscriptions. Since April 1: We have opened five separate support cases attempting to resolve the revocation. Each has been force-closed with instructions to file a new one. None has produced a named owner, a timeline, or a resolution path. Responses have consistently been variations of "under review" or "identifying the correct team." A TP&D ticket filed on the recommendation of our ASfP support manager was closed as out-of-scope. Our ASfP manager has confirmed that they cannot identify the correct internal escalation path, and mentioned that similar cases have been observed in other markets recently. Current impact A large base of end customers — including public sector and enterprise accounts — can no longer be properly serviced through their established CSP relationship. As the only Direct Bill CSP, our incapacitation effectively means Microsoft currently has no functioning Direct Bill CSP coverage in an entire country. Any customer requiring services through this channel has no path to receive them at the moment. Customer impact is accelerating each week the situation persists, and the reputational consequences are extending into the local market more broadly. What we're asking for Escalation of the above tickets to the appropriate CSP Accounts & Enrollment team, or to whichever internal Microsoft team owns erroneous Direct Bill revocations arising from billing report errors. Reinstatement of our Direct Bill Partner status, given that Microsoft has already formally acknowledged in writing that the root cause was an internal reporting error. Assignment of a named owner with authority to drive this to closure — not another ticket transfer into a queue. A broader note for Microsoft and the community In the past several weeks, multiple partners have posted here about erroneous or unexplained Direct Bill terminations. ShayD 's thread (resolved after Microsoft formally acknowledged the termination notice was sent in error), @swathen's thread (revenue classification / visibility gap causing an eligibility review failure despite provable revenue), and ElDani 's thread (Direct Bill account suddenly suspended April 1, 2026 — same date as ours) all share meaningful structural similarities with our case. Our situation makes at least the fourth public report of a similar pattern within roughly the last two months. I'm raising it here not to escalate emotionally, but because it genuinely seems worth Microsoft's internal attention that this may be a systemic issue in the billing classification or partner status pipeline, rather than a set of unrelated isolated cases. If anyone at Microsoft is tracking this pattern internally, our case is one more data point and we'd welcome being part of whatever review is happening. Any Microsoft employee who can help route this to the right team, or any partners who have successfully navigated a similar situation, please reach out. Full case documentation — including Microsoft's written acknowledgment, the complete chronological case history, and supporting materials — is available on request through direct message. Thank you for reading.
Direct Bill - Suspended
Hello Today our CSP Direct account was suddenly suspended, and unfortunately we still do not know the reason. We opened a support ticket immediately and received a phone call shortly afterwards informing us that the case had been escalated to the Accounts and Enrollment team. However, since then, we have not received any further updates, nor any reply to our follow-up emails. At the moment, existing subscriptions are still being renewed automatically, which is a relief, but we are currently unable to perform any management actions on the existing subscriptions. I am becoming increasingly concerned that this may be one of the cases I have seen mentioned here by other partners. We currently manage hundreds of customers and thousands of subscriptions, all of which are now effectively without commercial management. Has anyone gone through a similar situation and can offer any advice, guidance, or suggestions on how to escalate the case and speed up the resolution process? Any help would be greatly appreciated. Thanks in advance. DanielWhy governance is essential for scaling AI apps and agents in Microsoft Marketplace
As AI apps and agents become more autonomous and integrated across enterprise environments, governance is no longer a secondary consideration—it is foundational to building solutions customers can confidently adopt and operate at scale. In this Microsoft Marketplace blog, learn how governance transforms powerful AI capabilities into controlled, accountable solutions by establishing responsibility for system actions, defining acceptable behavior boundaries, and enabling ongoing review and auditability. The article outlines how effective governance for AI apps and agents spans three core dimensions—policy, enforcement, and evidence—ensuring that AI behavior in production environments remains intentional, explainable, and aligned with customer expectations. For software development companies building and publishing AI-powered solutions through Microsoft Marketplace, readiness is increasingly defined not by raw technical capability, but by control, accountability, and trust in real-world deployment scenarios. If you’re designing, publishing, or scaling AI solutions through Microsoft Marketplace, this guidance can help you strengthen enterprise trust and ensure your apps and agents are built for long-term operational success. Read the full article: Governing AI apps and agents for Marketplace | Microsoft Community Hub
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