Recent Discussions
February Incentive Payment Not Received – Unable to Create Support Ticket
Hello Team, We have not received the incentive payment for February and would like assistance reviewing this issue. Our organization meets the requirements under the App Innovation solution area and is eligible to receive Azure-related incentives. However, the February payment has not been deposited. Additionally, we are unable to create a support ticket in Partner Center because the AI Assistant interface prevents access to the support request page. Could you please check if there are any issues with our eligibility, payment profile, or required documentation, or help escalate this matter to the appropriate support team? Thank you.FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.
Courseware completions - Not updating
Hi Team, We've started using achievement code end of last year and other requirements of Training Service Partner. We can Exam Unit and MTM being updated as we progress but the achievement code even after they're being redeemed in each training are not getting updated. Please assist.
TSP Courseware Completions not populating in Partner Center
Hi DanDonohue We are seeing an issue with TSP qualification data in Partner Center. Courseware Completions are not populating. Exam unit purchases and average response score are reflecting correctly. However, Courseware Completions remain at 0/1000, even though learners have redeemed achievement codes for Applied Skills. We would like clarification on the expected behavior of the Courseware Completions metric. First, are completions counted only for official Microsoft instructor-led courses mapped to a specific course ID, such as MS-900, with achievement code redemption. Second, should Applied Skills, Microsoft Learn modules, or other Learn-based achievements also contribute to this metric. Any guidance on whether this is expected behavior or a known issue would be appreciated. We can share screenshots if needed. Thank you, ZaibMeet with us in Vegas! Marketplace sponsoring Channel Partners Conference
The Microsoft Marketplace team is excited to sponsor the Channel Partners Conference & Expo, April 13–16 at the Venetian Resort in Las Vegas, and connect with the advisors, resellers, and services partners who are delivering value for customers every day. We want to meet you! Throughout the week, Marketplace experts will lead sessions, host conversations at our booth, and support private meetings to help you activate and accelerate your Marketplace strategy. Read the blog to learn how to connect with us and even get FREE or DISCOUNTED passes if you're a channel partner: Microsoft Marketplace at Channel Partners Conference & Expo 2026 | Microsoft Community HubAzure sponsorship update on Microsoft Marketplace
We’re delighted to share that Azure Sponsorship can now be applied to Azure MCA billing profiles—even when those profiles had past or active Monetary Credit (including ACO). This removes a long‑standing friction point that has been blocking scaled use of Marketplace Rewards Azure benefits for a large portion of our Marketplace customers and partners, immediately improving customer satisfaction and unlocking a key growth lever for 3P marketplace sales. For more details: February 2026 announcements - Partner Center announcements | Microsoft Learn
In a Day (XIAD) Partner Events Program - Train the Trainer Events (AgIAD, AIAD, AuIAD, PPIAD)
We invite you to attend an upcoming Train the Trainer session for Microsoft Partners to learn more about the In a Day (XIAD) Partner Events Program and how to lead workshops that empower customers to use and adopt Microsoft products. Our Train the Trainer events are designed to provide you with the knowledge and tools necessary to deliver successful Microsoft In a Day (XIAD) sessions. *Please note, participation is restricted to individuals representing a Microsoft Partner organization. You must register using your corporate email address that is associated with your Partner ID. Personal emails will not be approved. ✨ Why Attend? Expert Guidance: Learn from experienced trainers and get your questions answered. Comprehensive Resources: Access all the content and support you need to succeed. 📅 Upcoming Events: Agent in a Day Discover the basics of building agents with Microsoft Copilot Studio, including generative AI orchestration and integrating external data sources. Tuesday March 10 | 09:00-10:30 (GMT-6) Central Time Zone Thursday March 26 | 09:00-10:30 (GMT+1) Central European Time Zone Register Recordings available on-demand. Inquire at xiadevents@microsoft.com App in a Day Explore the fundamentals of building apps with Microsoft Power Apps, including creating custom business applications without writing code. Tuesday March 10 | 11:00-12:30 (GMT-6) Central Time Zone Thursday March 26 | 11:00-12:30 (GMT+1) Central European Time Zone Register Recordings available on-demand. Inquire at xiadevents@microsoft.com Automation in a Day Explore automation solutions with Power Automate, including creating workflows and automating business processes. Thursday March 26 | 14:00-15:30 (GMT+1) Central European Time Zone Register Recordings available on-demand. Inquire at xiadevents@microsoft.com Power Pages in a Day Get hands-on building simple, secure business websites with Microsoft Power Pages. Tuesday March 10 | 14:00-15:30 (GMT-6) Central Time Zone Register Recordings available on-demand. Inquire at xiadevents@microsoft.com Partner with us! Are you a Microsoft Partner interested in the opportunity to join the program and deliver In a Day (XIAD) events? 🔍 Learn more about the program and review partner eligibility criteria: https://aka.ms/xiadpartneropportunity. 📧 Contact the XIAD Program team: xiadevents@microsoft.com 🚀 Get started today: https://aka.ms/XIADGetStarted 📤 Submit requests to deliver events: https://aka.ms/xIAD/PartnerEvents
Character limited for Partner Support Ticket notes
When updating a partner center support ticket from the Partner Center (https://partner.microsoft.com/dashboard/v2/support/servicerequests) However, the textbox for adding a new note from the portal has a max length of 80 characters. Has anyone else noticed this? I shared this observation with the partner center support team a while ago and learned that the portal is working as intended. The web portal should only be used for adding short notes. For longer notes, partners should update the ticket via email. I hoped my feedback might reach someone that could make this improvement to the partner experience, but it's taking longer than expected. Has anyone else noticed this issue, or am I the only partner that finds this behavior less than ideal? On more than one occasion I have modified the HTML using the browser dev tools by changing the maxlength="80" to "maxlength="800" and didn't have any trouble adding the longer note. Has anyone else run into this challenge and used the a workaround like the one I used?
Hardware workspace "account deactivated" - cannot submit driver for attestation signing
Hello, I am reaching out regarding an issue with our Partner Center Hardware workspace that is preventing us from submitting drivers for attestation signing. Issue: When navigating to the Hardware workspace in Microsoft Partner Center, we receive the following error message: "Our records indicate that you have already enrolled into this program but your program registration is deactivated." We are completely unable to access the Hardware dashboard or submit any driver CAB files for attestation signing. What we have already completed: EV code signing certificate is active (DigiCert Trusted G4 Code Signing RSA4096 SHA384 2022 CA1, expires 2027-02-18) Hardware program appears as enrolled in Partner Center Programs page Attempted to create a support case via Services Hub - blocked due to no eligible support plan Posted on Microsoft Learn Q&A: https://learn.microsoft.com/en-us/answers/questions/5787516/ Questions: Why has our Hardware workspace been deactivated? How can we reactivate it to proceed with driver attestation signing? Is there a specific support channel for Hardware Dev Center account issues without requiring a paid support plan? Any guidance or assistance would be greatly appreciated. Thank you.
TSP Renewal – Can Purchase Option Be Available After Membership Expiry?
If a Training Services Partner did not purchase exam vouchers in the last 12 months and the renewal date is 18th February 2026, but they complete the other two requirements and purchased 200 vouchers in February 2026, the dashboard will update only next month. Since there is a 30-day grace period (also got expired), the membership may expire before the dashboard updates. In this case, once the data updates in March, can the partner still renew the membership? Will the purchase/renewal option still be available after expiry? Or do they need to follow a different re-enrollment process? Please advise.FTRSA FY26 Application Deadline - March 3rd, 2026
Last few days to apply for the FastTrack Recognized Solution Architect (FTRSA) program. If you’re planning to apply in this cycle—whether as a new candidate or an existing FTRSA—now is the time to finalize and submit your materials. Published reference architectures, technical samples, and customer success stories are a core part of the application. If your content has been submitted for publication but isn’t live yet, you can still apply by including proof of submission. Don't miss the opportunity to join the elite group of solution architects driving real customer impact across Dynamics 365 and Power Platform. Learn more about the program and apply here: https://aka.ms/FTRSANomination Deadline: March 3, 2026 For questions or assistance, please reach out to fasttrackrecognized@microsoft.com.AZ-900 - Correct Lab Usage?
Hello, The Courseware Title Plan Courseware Title Plan | Microsoft Community Hub lists Microsoft Learn as the correct source for labs for AZ-900. However, as some of us know, it was unceremoniously cut. What is the correct method for labs for this class now? Also my followup question which I feel like I have asked before but get a new answer each time- Can a TSP/MCT decide they dont want to use labs because it costs money? Or if a lab is listed in the title plan, are they expected to use it to be KPI eligible?Net Customer Adds - encouraging the wrong culture?
We're a Microsoft Partner that focuses on delivering excellent service to our SMB clients. This involves making sure they're as secure and compliant as they can be, and that they understand how to use the vast array of modern workplace tools to maximum advantage. Our primary Solutions Partner Designation is therefore Modern Work (SMB). Our staff are keen on learning so we have maximum points for intermediate and advanced certifications. We are continuously helping our clients to exploit the modern work tools so deployment scores are excellent. We also help our clients ensure those tools are adopted into the everyday flow of work so usage growth is huge. BUT, given our focus is implementing more Microsoft workloads into existing customers, rather than adding more customers, our Net Customer Adds score is 0, putting our designation at risk (as you have to score points in every area to renew). I do feel we're effectively being penalised by Microsoft for concentrating on helping clients get the most out of their offerings, rather than just selling licenses. And after raising this with them, it sounds like there's nothing we can do other than simply keep our fingers crossed that a month of high net customer adds drops off the rolling 12 month window before our renewal date for us to maintain our designation. The skilling, deployment, and usage requirements all make sense as they're about providing a good service and ensuring adoption by the end customer, but net customer adds clearly puts selling over service which isn't our culture or business model (or that of many smaller partners). In chatting to other partners, many are choosing not to renew their SPD's for similar reasons so I'm hoping the relevant decision makers will listen to this feedback and review the scoring. What do you think?
🚀 FabCon + SQLCon Partner Social Sprint
A 4‑Day LinkedIn Challenge for Partners Attending FabCon + SQLCon in Atlanta If you’re joining us in Atlanta this March for FabCon + SQLCon 2026, we’ve got a new way for you to amplify your impact: the Partner Social Sprint — a daily LinkedIn challenge designed to spotlight partner voices, share real‑world insights, and have some fun along the way. Whether you’re presenting, staffing a booth, or attending sessions, this is your chance to tell your story and connect with the global Microsoft Fabric & SQL community. 🔥 What Is the Partner Social Sprint? A 4‑day LinkedIn posting challenge running during FabCon + SQLCon 2026 in Atlanta. Each day has a theme, and every post earns you entries to win exclusive Fabric SWAG, including the fan‑favorite Fabric Kicks. 🗓 Daily Themes (Conference Week) Tuesday, March 17 – Day 0 (Travel / Partner Day) Why I’m going / why I’m here Wednesday, March 18 – Day 1 One big learning Thursday, March 19 – Day 2 Build your practice Friday, March 20 – Day 3 Customer impact ✅ How It Works If you’re a partner attending FabCon + SQLCon in Atlanta: Post once per day on LinkedIn during the event, following the daily theme. Use the hashtags: #FabConSQLCon26 #PartnerSocialSprintSweepstakes #MicrosoftPartner Tag the FabCon & SQLCon – The Microsoft Fabric & SQL Community Conferences LinkedIn page. Submit all your LinkedIn post URLs via the entry form. 👉 Each post = 1 entry, and if you post all 4 days, you’ll get 1 bonus entry. 🏆 What You Can Win Fabric SWAG Fabric Kicks Recognition in the Fabric Partner Community and across our channels 🌐 Who Should Join? Microsoft partners attending FabCon + SQLCon in Atlanta Partner sellers, architects, engineers, and community champions who want to: Share key learnings in real time Highlight their Fabric & SQL practices Showcase customer success and impact 👉 Ready to Sprint With Us? Get all the details and submit your posts here: https://aka.ms/PartnerSocialSprint Let’s light up LinkedIn with the stories, insights, and innovation coming out of FabCon + SQLCon. We can’t wait to see your posts from Atlanta!Leading through disruptive change: What partners need now
On February 25th, Ultimate Partner is hosting its annual Executive Winter Retreat in Boca Raton, Florida. We are excited to welcome Nina Harding, CVP, Americas Global Partner Solutions, as this year’s keynote speaker. Nina will share key customer insights during this period of rapid transformation and highlight the critical role partners play in driving meaningful business outcomes. Over the past several months, one thing has become clear: AI is no longer an abstract conversation. Customers are asking how to run it securely, measure its impact, and scale it across their organizations. At the same time, partners are looking for ways to convert the momentum from the Microsoft AI Tour into real execution. Nina will discuss what executives are prioritizing right now, how Agentic AI is reshaping expectations, and how partners can help customers realize measurable value. She will be joined on stage by a strong lineup of Microsoft leaders—Katharine Kennedy, Jason Rook, Erwin Visser, and Steve Cohen—each bringing a real-world perspective on what it takes to build successful, durable partnerships. These leaders will help partners focus on the drivers of momentum: Translating AI strategy into actionable partner plans Understanding how marketplaces now dominate transactions Leveraging ecosystem orchestration as a competitive advantage Navigating a buyer who thinks, evaluates, and purchases differently This retreat is intentionally designed for execution—not theory, not product announcements, and not high-level dialogue. It is a forum where partners gain clarity on how to build, sell, and deliver with Microsoft in 2026. Learn more about Ultimate Partner here: Events - Ultimate Guide to Partnering®
Events
On March 9, 2026, #AgentCon lands at Nasdaq, Times Square, bringing together developers, engineers, and innovators shaping the future of AI agents. Expect deep‑dive talks, hands‑on learning, pract...
In-Person
Tune in to learn how software development companies can use AI‑powered automation to simplify buying through Microsoft Marketplace, streamline Microsoft Marketplace private offers, and maximize the e...
Online
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