Recent Discussions
Business Verification past the review window — no result, no new document requested
Hello Partner Compliance team, I'd like to request an escalation to the Partner Vetting team. Our company enrollment in the Developer program is stuck at Business Verification. Identity and Employment both passed. We submitted our official incorporation record on 27 July under "Formation documents". The Resolve panel still shows the document as submitted successfully, but the five business day review window has passed with no result and no request for a new document. We have one submission attempt left. What makes this odd: an EV code signing certificate for the same legal entity is already registered and Active on this same account, issued by Sectigo and validated on 22 July. Their EV organizational validation covered legal existence, operational address and authorized signatories. So the same company appears verified on one part of the account and unverifiable on another. Two further points: Our hardware program enrollment shows as Active, but the hardware dashboard returns an access error saying the account is deactivated. I cannot raise an in portal support request either. The Workspace dropdown comes up empty, which leaves Problem type and Review solutions disabled. Our account type is Company, but the Legal Info page has no legal business name field. The only identifier for the legal entity is the VAT ID, and that field does not keep what I enter. I type our tax number, save, get no validation error, and the field is empty again when I reopen it. If the automated check reads VAT ID, it may be matching against nothing. Could someone look at the pending submission and let me know which data point is failing? I would rather not spend the last attempt guessing. Happy to share seller ID, tenant ID, certificate details, registry numbers and screenshots by DM. Thank you.SolvedFY27 Distributor Incentives - Few Questions
Dear team, We are a Distributor and need to understand better the mechanics of the FY27 incentives. More specifically, please find below the questions we need to sort the soonest possible: Regarding the growth accelerator, is there any minimum threshold above which we are eligible to receive the Disti rebate or the growth applies even to one new additional licenses? Again, regarding the growth accelerator, the Disti rebates applies only to the new licenses added or to the new total number of licenses following the additions? Example: current config. with 100x ME5. We plan to add 100x more ME5. Will we have to apply the Disti rebate on the new 100x ME5 or to the total 200 ME5? Thank you so much for your clarifications that are crucial for our business planning! Warm regards, NickSolved108Views1like3CommentsCOCP
I got questions with regards to the Change Of Channel Partner (COCP) rule which has been introduced with the start of the new FY of MSFT. When is COCP being enforced? Is that already with the start of FY27? For transfers executed prior to start COCP will the partners still earn incentives after start date COCP? Eg. start date being July 1st, but the transfer was executed in April. Will the new partner keep earning their incentives after July? n When executing a CSP transfer, both the license costs and incentives are fully prorated. Eg. existing partner received a annual payment in September 2026 (getting full year costs and full year incentives) and executes a CSP transfer in December, they get credit of 8 months costs but also need to return the incentives for 8 months. Everything is prorated. Now with COCP the new partner would not earn the Core/Strategic incentives anymore, thus the new partner only get the 8 months costs, but not the 8 months of incentives. Is this correct? A Reseller switching between Disti's is considered COCP and thus won't be earning any Core/Strategic incentives anymore. Does this apply to both the existing Reseller and new Disti? During the community call yesterday it was mentioned that the only focus is on growth with regards to incentives. Resellers might be switching from a transactional Disti (one that doesn't support growth) to a added-value Disti (one that does support additional growth). But due to COCP guidelines, this is now strongly discouraged and punished by MSFT. Why are Resellers being punished for such a Disti switching, by loosing their Core/Strategic incentives? Same goes for customer tenants switch from partner to partner. The new partner would not earn any Core/Strategic incentives anymore, even though they might be the better partner for that customer to increase up- and cross-sell (realize growth). Now the new partner is being punished for being the better partner and taking over the customer tenant. Why? Hope to get some insights on how COCP will actually work, and the thoughts behind it from MSFT on why they introduced it. Cheers, MartijnSolved
Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: 52601ebe-8eaf-4282-b462-120fc7e2d9fe - Legal company name: DOVOCOM - Tenant ID: 9079181e-d59a-4ae6-91a6-dd9c9d0325e6 - Tenant domain: DOVOCOM391.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, William SIMON Gérant +33612155786Solved
Edge extension developer enrollment blocked by "Runs on Trust" — requesting manual vetting review
Hello, My Microsoft Edge Add-ons developer enrollment in Partner Center was blocked by the automated "Runs on Trust" system at the registration/vetting step. The exact message was: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." I can't raise this through the normal channel: after the block, Partner Center shows no workspaces, and the support intake for this topic ends at "Sign in to Partner Center to provide issue details" — the very resource the block locks me out of. Could someone please escalate this to the Partner Center Vetting / Trust & Safety team for a manual review? I'm happy to provide any identity or business-verification documents required. Case identifiers: Reference number: 715-123225 Transaction ID: 830719cb-5c12-4517-9e73-bbbeaf3be77a Correlation ID: ef620177-4c55-42c2-acbc-6f61ceea2843 Enrollment details: Program: Microsoft Edge Add-ons (browser extension) developer registration Account type: Individual developer Developer / legal name: Lewis Hadden (sole trader), United Kingdom Microsoft account email: happy to share privately with a moderator / MS staff For context and legitimacy: I'm the developer of "Sidenote," an AI reading assistant browser extension that is already published on the Chrome Web Store. I'm simply trying to publish the same extension to the Edge Add-ons store. Thank you for any help getting this reviewed. — Lewis HaddenSolvedPartner Center Verification keeps getting rejected
I am trying to get my company verified in Microsoft Partner Center but I keep getting rejected because I originally signed up for MS 365 and Entra using my common first name (Randy), but when I upload my ID it contains my legal first name (Randall). I have changed my name in Azure and MS 365, but in the partner center > Account Settings > Legal Info it still shows Randy . After changing my name to Randall in MS 365 and Azure I tried to verify again and was rejected for the second time. I reached out to support but they just keep sending me instructions to go to the partner center and select "Fix Now". This link just takes to the page to upload my ID. If I get rejected for a 3rd time I will be unable to attempt again, I will be permanently rejected. Support doesn't respond other than to keep sending me the same link and it takes 5 days every time I explain the situation to them again. I need help clearing my common name in Partner Center Legal Info and anyplace else that is linked to Partner Center, I am losing revenue due to this and it's been about 4 weeks of trying to resolve the issue. My account ID is:7126119SolvedAB-900 No achievement code
Hi, We delivered AB-900 today. Logging into Learn with our TSP account to the AB-900 URL, there is no ability to generate achievement code. Checking other courses, no abiliy to generate achievement codes on them either. Has something changed? Had no issues since being first enrolled when the program started years ago. Please could someone help, or direct me to the required support channel Best, ChrisSolvedMarketplace Rewards benefits - Welcome call
Hi Microsoft Marketplace team, I am trying to schedule the Marketplace Rewards welcome call from Partner Center, but I am unable to submit the form. Whenever I complete the “Schedule a welcome call” form and click Submit, I receive the following error: “Sorry, we’re having technical issues. Thanks for submitting, we’re experiencing issues with the form right now. Please try again later.” I have tried submitting again later, but the same error continues to appear. Could someone please help confirm whether this is a known issue with the Marketplace Rewards welcome call form, or advise an alternative way to schedule the welcome call? Thank you.SolvedThe Indentity Verification step failed due to Microsoft Trusted IDV AU10TIX issue
JillArmour is there a way to get this resolved? My company has been and still Authorized and Active Microsoft Partner for more than 8 year. Without any reason (no changes to Legal Info, no changes in Primary or Security Contacts, etc.), the Indentity Verification was triggered in Partner Dashboard on June 24, 2026. I followed the steps to verify via Microsoft's only trusted IDV AU10TIX ( https://www.au10tix.com ). The driver's license was correctly OCR-ed, etc. Yet, the VerifiedID that was issued by AU10TIX platform had the Last Name completely missing! As the result the Indentity Verification failed due to a basic name mismatch, the Verification status switched to Rejected, and the Resolve button no longer available for me to retry again. I opened two support tickets already 2606250010001105 (this one was closed without even reading my request details, and I re-opened it again and re-sent the details asking to re-start the Indentity Verification step, so I could retry) and 2606260010001921 (since there has been no reply at all to the first ticket, despite 8 business hours of response SLA that is mentioned in the official support ticket confirmation email) My company's benefits package is up for renewal and we cannot now publish our ISV offering on the Marketplace also. Now, I'm not even sure how the retry is going to work, will the trusted IDV AU10TIX issue a new VerifiedID or it will tell me that it already issued one for that email address...?Solved
Cannot finish registration. Stuck on adding registration number.
Hello, I got stuck, when I added the registration number. It's there, but the "next" button is greyed out as well as the "edit" link. Using this url to start: https://admin.cloud.microsoft/?invType=ResellerRelationship&partnerId=xxxxxxxx&msppId=0#/partners/invitation. Please help :)Solved
D365 Finance/Finance Premium mix&match for purchasing minimum?
Hi, can someone confirm if it's obligatory to meet the purchasing minimum requirements for both Finance and Finance Premium, i.e. if we purchase 20 regular Finance licenses, can we purchase only 5 Finance Premium or does it have to be the minimum 10? I've found resources online that say these 2 SKUs can be mixed & matched, but I can't seem to find definitive confirmation of this in the D365 Licensing Guide or any of MSFT resources. Thanks!SolvedCSP Transactional TTM Revenue Not Loading for Indirect Reseller - Anyone Else Seeing This?
Hello everyone, We are a Microsoft CSP Indirect Reseller and have been actively transacting through our distributor for more than two years. In the past, including during a Microsoft support review in December 2025, we regularly used the "Partner Global - CSP Transactional TTM Revenue" metric in Partner Center to monitor our CSP performance and eligibility requirements. At that time, the data loaded correctly and was fully visible to our Global Admin account. Recently, the report stopped loading completely. The widget appears, but the CSP Transactional TTM Revenue value never loads. The issue occurs across multiple browsers and devices, so it does not appear to be a local browser or cache problem. The affected report is: Insights > Cloud Product Performance > Subscriptions Reference documentation: https://learn.microsoft.com/en-us/partner-center/insights/analyze-subscriptions-licenses?utm_source=chatgpt.com I opened a support ticket and received a response stating that my account does not have the required permissions and that I should contact my distributor. However, this explanation does not seem consistent because: The same account previously had access to this metric. We can access all other Insights reports normally. Under Account Settings > My Access, access to the relevant workspaces is granted. We are an active CSP Indirect Reseller with paying customers and active subscriptions. My questions are: Has Microsoft changed the visibility or permission model for CSP Transactional TTM Revenue recently? Is this metric still available for CSP Indirect Resellers, or is it now restricted to certain partner types? Is anyone else experiencing the same issue where the widget appears but never loads the revenue data? Has anyone received official communication regarding changes to this report? Any feedback or confirmation from other CSP partners would be greatly appreciated. Thank you.Solved
URGENT: Unable to see Request Achievement Code Button
Hello, I have found my MPN Location ID (logged in with my institutional account). I added this to the excel spreadsheet, copied the Learner Ready URL and visited the AI Bootcamp Promptathon page - a request achievement code button does not appear.Solved
Unable to download files in Training Services Partner Community Calls
Hi Team, I am experiencing an issue when trying to access and download materials from the Training Services Partner Community Calls page. I am able to access the site and log in correctly using my Microsoft-associated account. I can see the available videos and PowerPoint presentations without any problem. However, when I attempt to download the files, I receive the following error message: "Unfortunately, you don't have permission to access this page." This issue occurs consistently for all downloadable content. Could you please review my access permissions or advise on how to resolve this issue so I can download the materials? Thank you in advance for your support.SolvedSolutions Partner Designation: What happens following a tenant merge?
Dear team, We are a Distributor and we need to complete a tenant merge. Following that scenario, could you please enlighten me what will happen with our current Solutions Partner Designation (SPD) we have recently renewed? Will we still be able to utilize all benefits coming from the SPD until their next renewal, during which all benefits & SPDs will be counted in total as we will be encountered as "one organization" following our tenant merge completion? Much appreciated in advance for your prompt and critical support to close this the soonest possible. Warm regards, NickSolved157Views1like5Comments
Why is the Microsoft partner support so pathetic.
We have been raising support requests through Partner Center, but the resolutions we receive from the support team are often just links to publicly available documentation that we can already access ourselves. If we were able to fully understand and resolve the issue through those articles, there would be no need to contact support in the first place. It seems the third-party support team does not fully understand the concern being raised, and the responses are usually generic line items with documentation links, which is not acceptable. How do we get beyond these front line partner support team and connect with actual partner teams from Microsoft to get the issues resolved. I’m not sure if other partners are also facing similar experiences with Partner Support, unresolved issues, or inadequate responses.Solved134Views1like2CommentsTax ID Update -- no support
Hi there. I cannot add my TAX ID in the account settings workspace. Or any other place seemingly possible according to the Partner Center AI Assistant help feature, Google articles, and so on. I have followed various instructions for updating my TAX ID but none resemble precisely what I am seeing. I have been trying to resolve this myself for weeks now. I have two support tickets in with MS, have followed them each up in the tickets, all to no avail. I am part of the MAICPP, a CSP etc., and have been for a while. As you can see, my bill information is not linked which may be why I cannot edit/add the TAX ID according to the myriad instructions I've found. BOTTOM LINE: I do not know how to obtain support assistance from MS. Anyone have any suggestions? Thanks.SolvedFabric Data Agents
Hello All, Hoping to get some information on necessary permissions for our users to properly be able to use Fabric Data Agents. Scenario: Created a Fabric Data Agent that uses data from Fabric lakehouse table. Published Fabric Agent to M365 Copilot, shared with a business user. Provided business user direct access to Lakehouse as well. User is able to access the Fabric Data Agent from M365 Copilot however is getting error stating they do not have access to the data. How do we solve for this, what are we missing? CorinnaSolved
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Recent Blogs
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